Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Smyrna, Georgia, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: April 30, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on creating memorable framing solutions for customer art, requiring strong customer engagement and sales skills within a retail environment.

• Responsibilities include managing the custom framing order process from design to completion, ensuring high quality and timely delivery.

• A key aspect involves contributing to overall store operations, including merchandising, inventory management, and maintaining a safe, clean, and well-stocked sales floor.

• The position requires adeptness in operating specialized framing equipment and providing excellent customer service to drive sales and build lasting relationships.

📝 Enhancement Note: While the provided description is for a "Framer" role, the prompt requires enhancing it for Revenue Operations, Sales Operations, or GTM roles. This input is not suitable for that purpose and appears to be for a retail position. Therefore, this enhancement will focus on transforming the provided retail job description into a hypothetical operations-aligned role, assuming the user intended to use this structure for any job description. The enhancements will therefore be more generalized to fit an operations context where possible, but significant inferences will be made due to the fundamental mismatch of the original job title and description.

📈 Primary Responsibilities

• Customer Engagement & Solution Design: Engage with customers to understand their framing needs, offering expert advice and design recommendations to create bespoke framing solutions, thereby driving custom framing sales.

• Order Fulfillment & Quality Assurance: Manage the end-to-end custom framing order process, ensuring all orders are completed with exceptional quality, precision, and adherence to specified deadlines.

• Retail Operations Support: Contribute to maintaining store standards, including merchandising of ready-made frames, executing directed replenishment, SISO (Ship-from-Store) processes, and ensuring a clean, safe, and well-organized retail environment.

• Sales & Transaction Management: Operate the cash register, process transactions accurately, and handle cash with strict adherence to company cash handling standards, while also supporting omni-channel fulfillment processes.

• Process Adherence & Compliance: Strictly follow Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws, safety regulations, and operational standards, including participation in inventory management and shrink reduction initiatives.

📝 Enhancement Note: The original responsibilities were heavily retail-focused. These have been rephrased to sound more like operational responsibilities within a retail context, emphasizing process adherence, quality control, and customer-facing operations that drive revenue.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

Required Skills:

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions with a friendly and positive demeanor.

• Basic Technical Proficiency: Competency in basic computer skills for order processing and data entry.

• Measurement & Precision: Accurate measuring skills are essential for custom framing specifications.

• Equipment Operation: Ability to safely operate specialized framing equipment, including a glass cutter and heat press.

• Sales Acumen: Aptitude for identifying sales opportunities and recommending products/services that meet customer needs.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, demonstrating a track record of meeting sales targets.

• Product/Service Sales: Experience in selling products and/or services, with a focus on consultative selling.

• Inventory Management Basics: Familiarity with stock management, replenishment, and maintaining visual merchandising standards.

📝 Enhancement Note: The original requirements were very specific to the physical tasks of framing. These have been broadened to include general retail operations skills and customer service, which are more transferable to operational roles. Basic technical proficiency has been added to reflect a minimal requirement for digital tools.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Case Studies: Examples demonstrating how you have built customer relationships and provided solutions, ideally highlighting a consultative sales approach.

• Order Management Examples: Documentation or descriptions of how you managed order details, ensured accuracy, and met delivery timelines for custom products.

• Process Adherence Documentation: Evidence of following SOPs, safety protocols, and operational standards in previous roles.

• Problem-Solving Scenarios: Demonstrations of how you addressed customer issues or operational challenges to achieve a positive outcome.

Process Documentation:

• Workflow Execution: Ability to follow and execute defined workflows for custom framing orders, from initial customer consultation to final product delivery.

• Quality Control Steps: Understanding and application of quality control measures to ensure the finished framing product meets high standards.

• System Utilization: Experience or aptitude for learning and using point-of-sale (POS) systems and potentially other order management software.

📝 Enhancement Note: This section is highly speculative, as a "Framer" role typically wouldn't require a formal portfolio. The requirements are framed around demonstrating process adherence, customer interaction, and quality control, which are foundational operational skills.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail positions with custom service elements in the Smyrna, Georgia area, the estimated hourly wage would likely range from $12.00 to $16.00 per hour. This estimate considers the entry-level experience requirement, the part-time nature of the role, and the specialized skills involved (e.g., framing equipment operation).

Benefits:

• Health Insurance: Access to medical, dental, and vision insurance plans.

• Paid Time Off (PTO): Accrued paid time off for vacation, sick leave, or personal days.

• Tuition Assistance: Programs to support ongoing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Retirement Savings Plan: Potential for a 401(k) or similar retirement savings option.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but typically involve a mix of weekdays and weekends, potentially including early mornings or evenings. A standard full-time equivalent is 40 hours per week, but this role will be less.

📝 Enhancement Note: Salary range estimated based on Glassdoor, Indeed, and Salary.com data for "Retail Associate" and "Custom Framer" roles in Smyrna, GA, factoring in part-time status. The benefits listed are directly extracted from the provided company description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Company Size: Michaels Stores is a large retail corporation, operating over 1,300 stores in North America. This scale indicates a structured environment with established operational processes and a significant customer base.

Founded: 1973. With a long history, Michaels has developed deep expertise in its market, emphasizing creativity, customer service, and community engagement.

Team Structure:

• Store-Level Operations: The Framer works as part of a store team, reporting to store leadership (e.g., Store Manager, Assistant Manager, or Department Specialist).

• Cross-Functional Collaboration: Collaboration occurs primarily within the store, with team members assisting each other across departments (e.g., sales floor, stockroom, framing department). There's also interaction with customers and potentially support from regional or corporate operations teams for specific issues.

• Specialization: While part of a broader retail team, this role has a specialized focus on custom framing, requiring specific technical skills and customer interaction patterns distinct from general sales associates.

Methodology:

• Customer-Centric Approach: Operations are driven by the goal of enhancing the customer experience, from initial design consultation to product satisfaction.

• Process Standardization: Adherence to SOPs is critical for consistency in quality, safety, and operational efficiency across all locations.

• Data-Informed Merchandising: While not explicitly data-heavy for this role, decisions on product placement and inventory are informed by sales data and customer demand.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company context is derived directly from the provided description, focusing on aspects relevant to operational roles within a large retail organization. The emphasis is on structure, process, and customer engagement.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Associate. This role serves as an entry point into retail operations, focusing on executing defined tasks and customer interactions. It provides foundational experience in sales, customer service, and operational processes within a retail setting.

Reporting Structure: The Framer typically reports to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager/Lead. This structure provides direct supervision and guidance on daily tasks and performance.

Operations Impact: This role directly impacts store revenue through custom framing sales and by contributing to an efficient and appealing store environment that encourages overall customer spending. By providing excellent service and quality products, the Framer helps build customer loyalty and positive brand perception.

Growth Opportunities:

• Skill Development: Opportunity to master custom framing techniques, sales strategies, and customer relationship management.

• Advancement within Store: Potential to move into roles like Sales Associate, Key Holder, Department Lead, or Assistant Manager, with increased responsibility and leadership opportunities.

• Specialized Training: Further training in advanced framing techniques, design principles, or specific operational areas within Michaels.

• Cross-Functional Exposure: Potential to gain experience in other store operations such as visual merchandising, inventory control, or omni-channel fulfillment.

📝 Enhancement Note: The growth analysis is tailored to a retail environment and the specific role of a Framer, outlining potential career paths within Michaels Stores and the skills gained.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing, dynamic, and involves direct interaction with the public.

Office Location(s): Smyrna, Georgia - specifically at 2540 Cumberland Blvd, Ste C. This is a physical retail location requiring on-site presence.

Workspace Context:

• Customer Interaction Zone: Primarily involves engaging with customers on the sales floor and within the custom framing design area.

• Production Area: The framing shop is equipped with specialized tools and machinery (glass cutter, heat press), requiring a focus on safety and precision.

• Store Operations: May involve tasks in stock rooms (which may not be climate-controlled) and on the sales floor for merchandising and replenishment.

• Collaborative Atmosphere: Team members are expected to support each other, fostering a collaborative environment to ensure smooth store operations and excellent customer service.

Work Schedule: This is a part-time role with a flexible schedule that includes nights, weekends, and potentially early mornings, depending on store operating hours and business needs.

📝 Enhancement Note: The workspace context is described based on typical retail store environments and the specific mention of a framing shop, emphasizing the blend of customer interaction, production, and general store operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and resume, followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store location, potentially including a situational assessment and a tour of the workspace. This may involve meeting with the store manager or department lead.

• Skills Assessment: A practical demonstration of basic measuring skills and potentially a simulated customer interaction scenario to gauge customer service and sales aptitude.

• Final Interview/Offer: A final discussion about the role, compensation, benefits, and extending a job offer.

Portfolio Review Tips:

• Customer Service Examples: Be prepared to discuss specific instances where you provided exceptional customer service, resolved issues, or went above and beyond to meet a customer's needs.

• Sales Scenarios: Have examples ready of how you have successfully sold products or services, or how you would approach selling custom framing solutions.

• Problem-Solving: Prepare to discuss how you handle challenging customer requests or operational difficulties.

• Work Samples (Optional): While not a traditional portfolio, if you have any certifications or examples of creative work related to art or design, they could be mentioned to showcase relevant interests.

Challenge Preparation:

• Customer Interaction Role-Play: Be ready for scenarios where you might need to handle a difficult customer or present framing options.

• Basic Math/Measurement Test: Expect simple questions to assess your ability to measure accurately and perform basic calculations.

• Situational Questions: Prepare for questions about how you would handle common retail situations, such as managing multiple customer requests or dealing with stock issues.

📝 Enhancement Note: The interview and portfolio section is adapted for a retail role. It focuses on practical skills, customer interaction, and sales aptitude rather than complex operational metrics or system implementations.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter: Essential for precise cutting of glass or acrylic for frames.
  • Heat Press: Used for specific mounting or sealing techniques in framing.
  • Mat Cutters: Tools for precisely cutting mats to fit artwork within frames.
  • Molding Cutters/Joiners: Equipment for cutting and assembling frame mouldings.

• Point of Sale (POS) System: For processing customer transactions, managing sales, and potentially tracking custom orders.

• Basic Computer Software: For accessing company portals, training modules, and potentially order entry systems.

Analytics & Reporting:

• Sales Reports (POS generated): Basic reports on daily sales, custom framing orders, and potentially top-selling items.

• Inventory Management Systems: Tools used for tracking stock levels, managing replenishment, and conducting cycle counts.

CRM & Automation:

• Customer Relationship Management (CRM) - Basic: The POS system or a dedicated store-level CRM might be used to track customer purchase history and preferences for custom framing.

• Omni-channel Fulfillment Tools: Systems used to manage online orders for in-store pickup or ship-from-store processes.

📝 Enhancement Note: This section details the specific tools and technology relevant to a framing role within a retail environment, focusing on both production equipment and operational software.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels champions creativity, encouraging employees to explore and express their artistic potential. This translates to a work environment that values innovative solutions and personalized customer experiences.

• Customer Focus: A core value is prioritizing the customer, ensuring every interaction is positive, helpful, and aims to fulfill their creative needs and celebrations.

• Teamwork & Collaboration: Working together is essential for managing store operations efficiently. Team members are expected to support one another to achieve common goals.

• Integrity & Respect: Upholding ethical standards, treating everyone with respect, and fostering an inclusive environment are paramount.

• Passion for Craft: A genuine interest in arts, crafts, and DIY projects is often valued, contributing to a more engaged and knowledgeable team.

Collaboration Style:

• Supportive & Helpful: Team members are encouraged to assist each other, whether it's helping a customer on the floor, processing a transaction, or managing stock.

• Task-Oriented: Collaboration often centers around completing daily operational tasks efficiently, such as merchandising, stocking, and fulfilling customer orders.

• Cross-Departmental Awareness: While specialized, team members are expected to have a general understanding of other store functions to better assist customers and ensure smooth overall operations.

📝 Enhancement Note: The culture and values are derived from Michaels' stated purpose and general retail industry norms, focusing on creativity, customer service, and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service on the sales floor, custom framing consultations, order production, and general store tasks can be demanding.

• Meeting Sales Targets: Consistently driving custom framing sales while providing excellent service requires strong sales skills and product knowledge.

• Technical Skill Acquisition: Learning to operate framing equipment safely and effectively, along with mastering design software, requires dedicated learning.

• Seasonal Fluctuations: Retail environments often experience peak seasons (holidays) that can increase workload and stress.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing techniques, materials, art conservation, and design principles.

• Sales & Customer Service Training: Develop advanced consultative selling skills and customer relationship management techniques.

• Operational Process Improvement: Learn to identify inefficiencies in workflow and suggest improvements for custom framing operations.

• Leadership Potential: Opportunities to take on more responsibility within the store, potentially leading to supervisory or management roles.

📝 Enhancement Note: Challenges are framed around the practical demands of the role, while growth opportunities focus on skill enhancement within the framing specialization and broader retail career paths.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" "How would you approach a customer who is unsure about their framing needs?"

• Sales Approach: "How would you upsell or cross-sell custom framing services?" "What steps would you take to close a custom framing sale?"

• Problem-Solving: "Imagine a customer brings in a valuable piece of art for framing, but there's a risk of damage. How would you handle this?" "What would you do if you discovered a mistake on a custom framing order before it was completed?"

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels?" "What do you know about our custom framing services?"

• Teamwork: "Describe your ideal team environment." "How do you contribute to a positive team atmosphere?"

• Values Alignment: "How do you embody creativity and customer focus in your work?"

Portfolio Presentation Strategy:

• Highlight Customer Success Stories: Be ready to verbally walk through 1-2 examples of how you successfully assisted a customer with a framing project, emphasizing your role in their satisfaction.

• Showcase Problem-Solving: Discuss a situation where you faced a challenge in a previous role and how you overcame it, demonstrating resilience and initiative.

• Articulate Technical Aptitude: Explain your comfort level with learning new equipment and processes, referencing any relevant past experiences.

📝 Enhancement Note: Interview preparation focuses on common retail and customer service questions, with an emphasis on behavioral and situational responses relevant to the Framer role.

📌 Application Steps

To apply for this retail operations position:

• Submit your application through the provided Workday link.

• Resume Tailoring: Ensure your resume highlights any experience in customer service, sales, handling transactions, or working with tools/equipment. Quantify achievements where possible (e.g., "assisted X customers per day," "contributed to Y% increase in custom framing sales").

• Prepare for Interview Scenarios: Practice answering common retail interview questions, focusing on customer service, problem-solving, and sales aptitude. Have specific examples ready.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values to demonstrate genuine interest and cultural fit.

• Understand the Role: Be ready to discuss why you are a good fit for a part-time, on-site role that involves both customer interaction and hands-on production work.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Michaels Stores before making application decisions.