Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Suwanee, Georgia, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: May 19, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service within a retail environment, with specialized duties in custom framing production and sales.

• Key responsibilities include managing customer interactions from initial consultation to point-of-sale, ensuring efficient checkout processes, and supporting in-store operations.

• The position involves hands-on engagement with merchandise, including stocking, recovery, and the critical process of custom framing.

• A strong emphasis is placed on supporting omni-channel initiatives and maintaining store standards to enhance the overall customer experience.

📝 Enhancement Note: While the title is "Framer," the core responsibilities and listed skills indicate a broader retail associate role with a specialization in custom framing. The role requires customer-facing skills, operational duties, and specific technical abilities related to framing.

📈 Primary Responsibilities

• Engage customers to understand their needs, locate products, and provide tailored solutions, particularly within the custom framing department.

• Execute fast and friendly checkout experiences, accurately handling cash and promoting loyalty programs and credit card enrollments.

• Educate customers on the Voice of Customer (VOC) survey to gather valuable feedback for service improvement.

• Support omni-channel operations such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) to enhance customer convenience.

• Participate actively in truck unloading, merchandise stocking, and planogram (POG) execution to ensure store product availability and presentation.

• Maintain store recovery standards, including efficient merchandise return and general store upkeep, to ensure a well-merchandised and organized environment.

• Execute Store In Stock Optimization (SISO) and AD set duties as assigned to maximize product placement and sales opportunities.

• Actively support and adhere to shrink and safety programs to minimize loss and ensure a secure working environment.

• Uphold Standard Operating Procedures (SOPs) and company programs to ensure compliance and consistent operational execution.

• Demonstrate positive and respectful interactions with team members and customers, embodying the company's vision and values.

• Perform custom framing production and sales duties, including design consultation, material selection, and operational execution of framing services.

📝 Enhancement Note: The responsibilities highlight a blend of customer-facing retail duties and specialized operational tasks related to custom framing. The inclusion of "Framer" in the title suggests a significant portion of the role will be dedicated to this specialized area, requiring both sales and production skills.

🎓 Skills & Qualifications

Education:

Experience:

• Retail and/or customer service experience is preferred, indicating that prior experience in similar roles will be advantageous.

Required Skills:

• Customer Service Excellence: Ability to engage positively with customers, understand their needs, and provide solutions.

• Point-of-Sale (POS) Operations: Proficiency in operating cash registers, processing transactions, and handling cash accurately.

• Merchandising & Recovery: Skills in stocking shelves, maintaining product displays, and ensuring store cleanliness and organization.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, design principles, and production processes.

• Communication Skills: Ability to clearly communicate with customers and team members, both verbally and in writing.

Preferred Skills:

• Omni-channel Fulfillment: Experience with BOPIS and SFS processes.

• Inventory Management: Understanding of stock rotation, inventory counts, and stock optimization.

• Planogram Execution: Ability to interpret and implement planograms for visual merchandising.

• Sales Acumen: Skills in upselling, cross-selling, and promoting loyalty programs.

• Problem-Solving: Ability to address customer issues and operational challenges effectively.

📝 Enhancement Note: Given the "Framer" title and the mention of "Custom Framing selling and production," candidates with prior experience in art, craft, or custom framing services will have a significant advantage. The role requires not just general retail skills but also a specialized craft-oriented aptitude.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Candidates are not explicitly asked to provide a portfolio. However, for individuals with custom framing experience, showcasing examples of past work (e.g., photos of framed pieces, design concepts) could be beneficial.

• Demonstrating an understanding of retail processes, such as customer service flow, checkout procedures, and merchandise handling, is key.

• Familiarity with inventory management systems and POS software is valuable, though specific system requirements are not detailed.

Process Documentation:

• Understanding of Standard Operating Procedures (SOPs) is required, demonstrating the ability to follow established workflows.

• The role involves executing specific processes like truck unloading, stocking, planogram setup, and merchandise recovery.

• Familiarity with custom framing production workflows, from design consultation to final assembly, is crucial for the specialized aspect of the role.

📝 Enhancement Note: While a formal portfolio isn't requested, candidates with custom framing experience should be prepared to discuss their production capabilities and sales approach. For general retail responsibilities, being able to describe process adherence and efficiency improvements in previous roles is advisable.

💵 Compensation & Benefits

Salary Range:

• As this is a PART_TIME, entry-level retail position, the salary is likely to be at or near the federal and state minimum wage for Georgia, with potential for slight increases based on experience and the specialized skills in custom framing.

• Based on industry benchmarks for similar part-time retail associate roles in the Suwanee, GA area, an estimated hourly wage range would be between $11.00 - $15.00 per hour.

Benefits:

• Health Insurance (medical, dental, and vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts

Working Hours:

• The role is designated as PART_TIME, so working hours will vary but are expected to be less than 40 hours per week.

• The job description notes that work hours include nights, weekends, and early mornings, reflecting typical retail scheduling needs.

📝 Enhancement Note: The listed benefits are comprehensive for a part-time retail role, with tuition assistance and employee discounts being particularly attractive. The salary range is an estimation based on typical part-time retail roles in the specified location and experience level.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Home Decor)

Company Size: Large (Michaels operates over 1,300 stores in North America). This scale offers stability and numerous opportunities for career development within the organization.

Founded: 1973. With decades of experience, Michaels has established itself as a leader in the creative retail space.

Team Structure:

• The role likely sits within a store-level team, reporting to a Store Manager or Assistant Store Manager.

• It will involve close collaboration with other sales associates, potentially a dedicated framing specialist, and stockroom personnel.

Methodology:

• The company emphasizes a customer-centric approach, focusing on delivering value and fostering creativity.

• Operational efficiency is driven by adherence to SOPs, planogram execution, and continuous improvement initiatives like SISO.

• Data is utilized through VOC surveys to gauge customer satisfaction and inform operational adjustments.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a company that "fuels the joy of creativity and celebration." This suggests a culture that values creativity, community, and a positive customer experience. The large company size implies structured processes and potential for internal growth.

📈 Career & Growth Analysis

Operations Career Level: Entry Level / Associate. This role serves as a foundational position within the retail operations framework, focusing on direct customer interaction and in-store execution.

Reporting Structure:

• Typically reports to a Store Manager or Assistant Store Manager.

Operations Impact:

• Directly impacts customer satisfaction through service quality and product availability.

• Contributes to store revenue through sales, efficient checkout, and effective merchandising.

• Plays a role in operational efficiency through accurate stocking, recovery, and adherence to SOPs.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, design, and sales to become a subject matter expert.

• Team Lead/Supervisor: Progress to roles with more responsibility, potentially overseeing specific departments or shifts.

• Store Management: Advance into Assistant Store Manager or Store Manager positions, managing overall store operations and P&L.

• Cross-Departmental Experience: Gain experience in other store functions or potentially corporate roles within Michaels.

📝 Enhancement Note: For an entry-level position, the growth path within Michaels is clear, progressing from associate to leadership roles. The specialization in custom framing offers a unique opportunity to develop a niche skill set that can lead to more advanced roles within that specific department or in management.

🌐 Work Environment

Office Type: Retail Store Environment. The primary workspace is the retail floor and the dedicated custom framing area within a store.

Office Location(s): Suwanee-3630 Peachtree Pkwy Ste 400, Suwanee, Georgia, United States.

Workspace Context:

• The environment is dynamic and customer-focused, requiring constant interaction and movement.

• The custom framing area involves specialized tools and materials, demanding care and precision.

• Opportunities for collaboration exist with fellow team members for stocking, recovery, and customer assistance.

Work Schedule:

• Flexible schedule, typical for part-time retail roles, accommodating nights, weekends, and early mornings. This flexibility allows for work-life balance but requires adaptability.

📝 Enhancement Note: The work environment is typical of a busy retail store, emphasizing customer interaction and physical activity. The custom framing area adds a specialized, potentially more intricate, aspect to the daily tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone screen or online assessment to gauge basic qualifications and interest.

• In-Person Interview: A one-on-one or panel interview with the Store Manager or Assistant Store Manager. This will focus on customer service skills, retail experience, and suitability for the role.

• Skills Assessment: For the framing aspect, there may be a practical demonstration or discussion of framing knowledge and techniques.

• Final Interview/Offer: A discussion of compensation, benefits, and final confirmation of the role.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly required, candidates with custom framing experience should prepare to discuss:
  • Design Capabilities: Examples of custom framing projects, aesthetic choices, and client consultations.
  • Production Skills: Demonstrating knowledge of materials, mat cutting, glazing, and assembly techniques.
  • Problem-Solving in Framing: How they've addressed unique framing challenges or customer requests.

Challenge Preparation:

• Be prepared to answer situational questions related to customer service scenarios (e.g., handling a difficult customer, resolving a product issue).

• Demonstrate an understanding of the Michaels brand and its commitment to creativity.

• For framing, be ready for questions about material selection, preservation techniques, and design consultation.

• Show enthusiasm for the retail environment and a willingness to learn and adapt.

📝 Enhancement Note: The interview process will likely assess both general retail competencies and specific custom framing skills. Candidates should tailor their preparation to highlight strengths in both areas, emphasizing customer engagement and the craft of framing.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing customer accounts, and handling cash.

• Custom Framing Software/Tools: Specialized equipment for mat cutting, framing assembly, and potentially design visualization.

• Handheld Scanners/Devices: For inventory management, stock checks, and potentially BOPIS/SFS order fulfillment.

Analytics & Reporting:

• Voice of Customer (VOC) Survey System: To track customer feedback and satisfaction metrics.

• Inventory Management Systems: To monitor stock levels, track product movement, and support SISO.

CRM & Automation:

• Customer Relationship Management (CRM) within POS: To manage customer loyalty program data and credit card enrollments.

• Omni-channel Fulfillment Systems: Platforms supporting BOPIS and SFS order processing and tracking.

📝 Enhancement Note: Proficiency in standard retail POS systems and a willingness to learn specialized custom framing tools are essential. Familiarity with inventory and customer feedback systems will be beneficial.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: Fostering an environment where creativity is celebrated and shared.

• Customer Focus: Prioritizing customer needs and delivering exceptional service experiences.

• Teamwork: Collaborating effectively with colleagues to achieve store goals.

• Integrity: Adhering to company policies, ethical standards, and safety protocols.

• Efficiency: Striving for operational excellence in all tasks, from stocking to custom framing production.

Collaboration Style:

• Open communication and mutual support among team members are encouraged.

• Cross-training is a common practice, promoting a versatile and adaptable workforce.

• Emphasis on positive interactions and respectful engagement with diverse customers and colleagues.

📝 Enhancement Note: Michaels' culture is built around creativity, customer engagement, and a supportive team environment. Candidates who align with these values and demonstrate a proactive, collaborative spirit will thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer service, sales, operational tasks, and specialized framing duties.

• Fast-Paced Environment: Managing busy periods, especially during peak seasons, while maintaining service quality.

• Physical Demands: Standing for long periods, lifting heavy items, and working with tools can be physically taxing.

• Learning Curve for Framing: Mastering the technical aspects of custom framing requires attention to detail and practice.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on retail operations, customer service, and custom framing.

• Skill Development: Opportunity to become skilled in a specialized craft (custom framing), enhancing marketability.

• Career Progression: Clear pathways for advancement within the retail store structure and potentially corporate roles.

• Employee Discounts: Significant discounts on crafting supplies, encouraging personal creative pursuits.

📝 Enhancement Note: The role offers a solid entry point into retail, with the unique addition of a specialized craft. Overcoming the challenges involves adaptability, a strong work ethic, and a commitment to continuous learning, which are well-supported by the company's growth opportunities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you provided exceptional customer service. What was the situation and outcome?" (Focus on empathy, problem-solving, and positive resolution).

• "How would you handle a customer who is unsure about custom framing options for a valuable piece of art?" (Demonstrate consultation skills, material knowledge, and customer reassurance).

• "What is your experience with cash handling and POS systems? How do you ensure accuracy?" (Highlight attention to detail and adherence to procedures).

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research the company's mission, values, and product offerings).

• "Why are you interested in this Framer role specifically?" (Connect your skills and interests to both the retail and framing aspects).

Portfolio Presentation Strategy:

• If you have custom framing examples:

  • Be ready to walk through the design process for a specific piece.
  • Discuss the materials chosen and why.
  • Explain any unique challenges overcome during production.

• For general retail experience:

  • Prepare concise examples of achievements related to customer satisfaction, sales performance, or operational improvements.

  • Quantify your achievements whenever possible (e.g., "increased rewards sign-ups by X%").

📝 Enhancement Note: Preparation should focus on demonstrating a blend of strong customer service skills, an understanding of retail operations, and a genuine interest and aptitude for custom framing. Highlighting specific examples of past achievements will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Stores careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any retail operations background, and specifically any custom framing skills or experience. Use keywords from the job description such as "customer service," "merchandising," "cash handling," and "custom framing."

• Portfolio Preparation (if applicable): If you have a portfolio of custom framing work, ensure it is easily accessible (e.g., digital link) and be prepared to discuss your projects in detail during an interview.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral examples (STAR method: Situation, Task, Action, Result) related to customer interactions, problem-solving, and teamwork. Prepare specific talking points about your interest in custom framing.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understanding their brand identity will help you articulate your fit during the interview.

⚠️ Important Notice: This enhanced job description provides detailed insights and industry context for the Framer role at Michaels Stores. While based on the provided information and standard retail practices, candidates should always verify specific details, benefits, and interview processes directly with the hiring organization.