Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Tempe, Arizona, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-07

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically in custom framing.

• Key responsibilities include building customer relationships, understanding their needs, and translating them into tangible framing solutions.

• The position requires hands-on operation of framing equipment and adherence to operational standards for quality and efficiency.

• It involves managing a specific department within the store, ensuring product availability and a positive shopping experience for customers.

📝 Enhancement Note: While the title is "Framer," the core responsibilities and listed skills indicate a hybrid role that blends specialized custom framing expertise with broader retail operations and customer-facing duties. The "part time" employment type suggests this role supports existing store operations rather than leading them.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging them and understanding their custom framing needs using the Elevated ABC Deliver methodology.
  • Act as a design consultant, guiding customers through framing options to create memorable solutions that meet their aesthetic and functional requirements.
  • Drive sales by effectively presenting framing products and services, converting customer inquiries into completed orders.

• Production & Quality Assurance:

  • Execute custom framing orders with a high degree of quality, ensuring precision, proper material selection, and adherence to design specifications.
  • Complete framing orders on time, meeting production targets and customer expectations for delivery.
  • Operate and maintain all framing equipment, including specialized tools like glass cutters and heat presses, safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and fully stocked.
  • Support general retail operations by assisting with stock replenishment (SISO and Directed Replenishment), truck unloads, and stocking processes.
  • Ensure a safe, clean, and clutter-free environment throughout the store, adhering to Standard Operating Procedures (SOPs).

• Customer Service & Support:

  • Deliver friendly and helpful customer service, assisting shoppers in locating products and providing solutions to their needs.
  • Operate the cash register and handle financial transactions accurately and efficiently, adhering to cash handling standards.
  • Support Omni channel processes, which may include assisting with online order fulfillment or in-store pickup.

• Compliance & Teamwork:

  • Adhere strictly to all Standard Operating Procedures (SOPs) and Company programs to ensure legal compliance and operational consistency.

  • Support company-wide shrink and safety programs through diligent practice and awareness.

  • Interact positively and respectfully with colleagues, promoting a collaborative and committed team environment.

  • Serve as a role model by projecting a positive image and demonstrating company values.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized framing skills and general retail operational duties. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach within the framing department.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for entry-level retail positions. Experience:

• 0-2 years of experience in a retail or customer-facing role is ideal, with a focus on demonstrating customer service and sales aptitude.

• Experience specifically within a custom framing environment or a related craft/design field is a strong asset. Required Skills:

• Basic Computer Skills: Proficiency in using computer systems for point-of-sale (POS) operations, inventory lookups, and potentially basic order entry.

• Basic Measuring Skills: Ability to take accurate measurements for custom framing projects, ensuring precise cuts and fits.

• Framing Equipment Operation: Competency in safely and effectively operating framing machinery, including saws, mat cutters, and potentially specialized equipment.

• Glass Cutter Operation: Skill in using a glass cutter for precise sizing and shaping of frame glass.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide helpful, friendly service.

• Sales Acumen: Capacity to identify sales opportunities, present product benefits, and close sales effectively.

• Communication Skills: Clear and concise verbal communication for interacting with customers and team members.

• Problem-Solving: Ability to address customer inquiries and resolve issues effectively within store guidelines.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment, understanding store operations, customer flow, and merchandising.

• Product/Service Sales Experience: Demonstrated success in selling products or services, particularly in a consultative or solution-oriented manner.

• Merchandising Skills: Understanding of visual merchandising principles to maintain an attractive and organized frame department.

• Cash Handling: Experience operating a cash register and managing financial transactions with accuracy and integrity.

• Inventory Management: Familiarity with stock replenishment, receiving, and maintaining inventory levels.

• Knowledge of Art & Framing: Familiarity with different types of art, framing materials, preservation techniques, and design principles is highly beneficial.

📝 Enhancement Note: The "0-2" experience level suggests this is an entry-level role. The required skills are foundational for retail and framing, while preferred skills indicate areas where candidates can stand out.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for an entry-level "Framer" role, candidates are strongly encouraged to prepare examples of their work.

• Visual Documentation: Compile high-quality photographs of custom framing projects completed, showcasing a range of styles, materials, and complexities.

• Process Walkthroughs: Be prepared to verbally describe the process of consulting with a customer, designing a framing solution, and executing the production, highlighting attention to detail and problem-solving.

• Customer Impact Stories: Share brief anecdotes of how your framing solutions positively impacted a customer's artwork or memory.

Process Documentation:

• Candidates should be ready to discuss their understanding of and adherence to Standard Operating Procedures (SOPs) for framing and retail operations.

• Demonstrate an understanding of quality control steps in the framing process, from material selection to final assembly.

• Be prepared to articulate how you would approach learning and implementing new framing techniques or store processes.

📝 Enhancement Note: For this entry-level role, a formal portfolio is less critical than the ability to articulate process and showcase potential through examples. The emphasis is on understanding and executing established procedures.

💵 Compensation & Benefits

Salary Range:

• Based on the "Part time" employment type, entry-level experience, and location in Tempe, Arizona, the estimated hourly wage for a Framer position at Michaels Stores would likely range from $12.00 to $16.00 per hour.

• This estimate is derived from current market data for similar retail positions in the Phoenix metropolitan area, considering the specialized nature of framing services. Benefits:

• Core Benefits:

  • Employee Discounts: Significant discounts on Michaels products and services, a key perk for employees in a creative retail environment.
  • Employee Assistance Program (EAP): Confidential counseling and support services for personal and work-related challenges.

• Potential Benefits (Eligibility Dependent):

  • 401(k) with Employer Match: Retirement savings plan with company contributions.

  • Medical, Dental, and Vision Coverage: Health insurance plans for eligible employees.

  • Telemedicine Services: Access to remote healthcare consultations.

  • Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

  • Commuter Benefits: Assistance with transportation costs.

  • Tuition Assistance: Support for continuing education and skill development.

  • Adoption Assistance: Financial support for employees growing their families through adoption. Working Hours:

• This is a part-time position. Actual hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings.

• The total weekly hours are likely to be less than 30, with flexibility expected to cover peak retail periods and operational demands.

📝 Enhancement Note: The salary range is an estimate for a part-time, entry-level retail role in the specified location. The benefits listed are comprehensive and reflect Michaels' typical offerings, with eligibility varying by employment status and tenure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, serving a wide customer base interested in DIY projects, creative hobbies, and custom framing.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across the US and Canada, with a significant employee base. This indicates a large, established retail organization with structured operational frameworks.

Founded: 1973. With a long history, Michaels has developed established processes, a recognized brand, and a deep understanding of its market.

Team Structure:

• Store Level: The Framer will be part of a store team, likely reporting to a Framing Department Manager or Store Manager.

• Cross-Functional Collaboration: The role requires interaction with various store associates, including those in sales, operations, and potentially visual merchandising.

• Specialized Department: While part of the larger store team, the Framer will have primary responsibility for the custom framing department, working closely with customers seeking specialized services.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" program.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistent execution of tasks, from sales to production and safety.

• Data-Informed Operations: While not explicitly detailed for this role, large retail organizations like Michaels typically use sales data, inventory metrics, and customer feedback to optimize operations.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is geared towards creativity, customer engagement, and operational efficiency within a large retail footprint. The emphasis on SOPs suggests a structured environment where process adherence is valued.

📈 Career & Growth Analysis

Operations Career Level: This "Framer" position is positioned at an entry-level to early-career stage within the retail operations and customer service domain. It offers a foundational understanding of retail store operations, customer interaction, and specialized production skills.

Reporting Structure: The Framer typically reports to a Framing Department Manager, Assistant Store Manager, or Store Manager. This structure provides direct supervision and guidance on performance and operational adherence.

Operations Impact: While not directly involved in high-level GTM strategy, this role directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction, which drives repeat business and brand loyalty. Efficient production and quality framing also reduce returns and enhance the company's reputation for service.

Growth Opportunities:

• Within Framing: Advancement to a Framing Department Lead or Manager role, involving greater responsibility for sales, production management, inventory, and team guidance.

• Into Broader Retail Management: Transition to other store leadership positions such as Assistant Store Manager or Store Manager, leveraging developed customer service, sales, and operational skills.

• Specialized Skills Development: Opportunity to deepen expertise in advanced framing techniques, custom design, and potentially art conservation through on-the-job training and company resources.

• Cross-Departmental Experience: Potential to gain experience in other store departments, broadening retail operational knowledge.

📝 Enhancement Note: This role serves as a strong entry point into Michaels' retail operations, offering clear pathways for advancement within specialized departments or broader store management.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace is the sales floor and the dedicated custom framing area.

Office Location(s): The specific store is located at 55 S McClintock Dr Ste 125, Tempe, Arizona. This location serves the local community.

Workspace Context:

• Customer Interaction Focus: The environment is highly interactive, requiring constant engagement with customers on the sales floor and within the framing department.

• Production Area: The framing shop is equipped with specialized tools and machinery (glass cutter, heat press, saws), requiring a focus on safety and precision.

• Team Collaboration: The workspace necessitates close collaboration with other store associates to ensure smooth overall store operations, from stocking to customer assistance.

• Climate Control: Public areas are climate-controlled, though some stock rooms might not be. Outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

Work Schedule:

• Part-time schedule, with hours varying based on business needs.

• Must be available to work nights, weekends, and early mornings. Flexibility is key to accommodate peak retail periods and operational demands.

📝 Enhancement Note: The work environment is dynamic, requiring adaptability, customer focus, and the ability to manage both direct customer interaction and hands-on production tasks in a retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves an online application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A likely step involving an interview with the Store Manager or Framing Department Manager. This will focus on customer service skills, retail experience, understanding of the role, and cultural fit.

• Skills Assessment/Demonstration: For a Framer role, there might be a practical component where candidates are asked to demonstrate basic measuring skills or discuss how they would approach a framing consultation.

• Final Interview: May involve a final discussion with higher-level store management to confirm fit and offer.

Portfolio Review Tips:

• Prepare Visuals: Even without a formal portfolio, have clear, high-quality photos of 2-3 framing projects you've completed on your phone or a tablet.

• Tell the Story: For each project, be ready to explain:

  • The customer's initial request or need.
  • The materials and design choices made and why.
  • Any challenges encountered and how they were overcome.
  • The final outcome and customer satisfaction.

• Highlight Process: Emphasize your understanding of the custom framing process, from consultation to design, production, and quality checks.

• Showcase Customer Service: Be prepared to share examples of how you've handled customer interactions, resolved issues, or gone above and beyond.

Challenge Preparation:

• Situational Questions: Expect questions like:

  • "How would you handle a customer who is unsure about their framing choices?"
  • "What would you do if a customer brought in a valuable piece of art and was concerned about its handling?"
  • "Describe a time you had to manage multiple tasks or customers simultaneously."

• Technical Discussion: Be ready to discuss your understanding of different frame materials, matting techniques, and glass types.

• Company Values: Prepare to speak about how your approach aligns with Michaels' values of creativity, customer service, and teamwork.

📝 Enhancement Note: While not a corporate operations role, preparation for this retail position should include showcasing practical skills, customer-centricity, and an understanding of the sales and production process.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat cutters (e.g., Logan, Fletcher)
  • Saws (e.g., mat saws, frame saws)
  • Assemblers (e.g., V-nailers, staplers)
  • Glass cutters
  • Heat presses (for certain applications)

• Point of Sale (POS) System: For processing transactions, managing customer orders, and inventory lookups.

• Basic Computer: For accessing internal systems, training modules, and potentially order management software.

Analytics & Reporting:

• While this role doesn't typically involve deep analytics, understanding basic sales reports, inventory levels, and production metrics relevant to the framing department would be beneficial. CRM & Automation:

• The store's POS system likely functions as a basic CRM, tracking customer purchase history and preferences for framing services.

• Automation might be present in order processing or inventory management systems, but direct interaction is unlikely at this level.

📝 Enhancement Note: Proficiency with specialized framing tools is paramount. Basic computer and POS system familiarity are also essential for daily operations.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is celebrated, both in customer projects and team problem-solving.

• Customer Focus: Prioritizing customer needs and satisfaction in all interactions, aiming to provide exceptional service and solutions.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and create a positive work atmosphere.

• Quality & Craftsmanship: Upholding high standards in all custom framing work, ensuring attention to detail and a professional finish.

• Efficiency & Productivity: Balancing creative work with operational demands to meet sales targets and production deadlines.

Collaboration Style:

• Team-Oriented: Associates are expected to support each other, assist customers across departments, and contribute to the overall success of the store.

• Service-Driven: A culture of proactive customer engagement and problem-solving, where team members are encouraged to help customers find what they need.

• Process-Aware: Adherence to company policies and procedures to ensure consistency, safety, and efficiency in operations.

📝 Enhancement Note: The culture emphasizes a blend of creative support for customers and disciplined execution of retail operations, fostering a collaborative and service-oriented environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production & Sales: Effectively managing time to provide detailed customer consultations and custom framing design while also meeting production deadlines and handling walk-in customers.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex and artistic.

• Technical Skill Acquisition: Mastering the operation of various framing equipment and techniques to produce high-quality work consistently.

• Retail Pace: Adapting to the dynamic and often fast-paced nature of a retail environment, including peak seasons and unexpected customer demands.

Learning & Development Opportunities:

• Framing Techniques: Opportunities to learn and refine advanced framing skills, including different matting styles, mounting methods, and preservation techniques.

• Sales & Customer Service Training: Development in consultative selling, building rapport, and handling customer inquiries and issues effectively.

• Product Knowledge: Extensive learning about various frame materials, styles, glass types, and their applications.

• Store Operations: Gaining exposure to broader retail management principles, merchandising, inventory control, and POS system operations.

📝 Enhancement Note: This role offers a hands-on learning experience in both specialized craft and general retail operations, with clear pathways for skill enhancement and career progression.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience with custom framing or similar craft-based work. If you have no direct framing experience, how would you approach learning the necessary skills?"

  • Preparation: Be ready to discuss any relevant craft, art, or DIY experience. If none, emphasize your eagerness to learn, attention to detail, and ability to follow instructions precisely. Mention any personal projects or hobbies that demonstrate creativity and manual dexterity.

• "How do you approach building rapport with a customer and understanding their needs, especially when they might not know exactly what they want?"

  • Preparation: Focus on active listening, asking open-ended questions, and guiding the conversation. Provide an example of a time you helped someone make a decision by understanding their preferences.

• "Imagine a customer brings in a valuable piece of artwork for framing. What steps would you take to ensure its safety and deliver a high-quality framing solution?"

  • Preparation: Discuss your understanding of handling delicate items, proper material selection (acid-free, archival), and consulting with the customer on their preservation goals. Highlight your commitment to following SOPs for handling valuable items. Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in the Framer role?"

  • Preparation: Research Michaels' mission and values. Connect your interest to creativity, art, customer service, or your desire to learn a craft. Mention your appreciation for their product range or community involvement.

• "How do you handle working in a team environment, especially during busy periods?"

  • Preparation: Emphasize your collaborative spirit, willingness to help colleagues, and ability to stay calm and productive under pressure.

• "What does excellent customer service mean to you in a retail setting?"

  • Preparation: Define excellent service beyond just transactional exchanges – focus on creating positive experiences, solving problems, and making customers feel valued. Portfolio Presentation Strategy:

• Visual Aids: Have clear photos of your framing work (or similar craft projects if no framing experience) ready to show.

• Process Explanation: Walk through the steps of your project, from concept to completion, highlighting your decision-making process.

• Problem-Solving: Be ready to discuss any challenges you faced during a project and how you overcame them.

• Customer Focus: Frame your examples around how your work met a customer's needs or solved a problem for them.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical skills, a strong customer service orientation, a willingness to learn, and alignment with Michaels' creative and team-oriented culture.

📌 Application Steps

To apply for this Framer position:

• Submit Your Application: Navigate to the provided Workday job posting link and complete the online application form.

• Tailor Your Resume: Highlight any relevant experience in customer service, sales, arts and crafts, or manual dexterity. Quantify achievements where possible (e.g., "Assisted an average of X customers per shift," "Completed Y framing orders per week").

• Prepare Your "Portfolio": Gather clear photos of any framing or craft projects you've completed. Be ready to discuss your process and the customer's needs.

• Practice Interview Responses: Review common retail interview questions, focusing on customer service scenarios, problem-solving, and your motivation for applying to Michaels. Practice articulating your skills and enthusiasm clearly.

• Research Michaels: Understand the company's mission, values, and product offerings, particularly in the custom framing department. This will help you tailor your answers and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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