Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Ft. Lauderdale, Florida, United States

Job Type: Part-Time

Category: Retail Operations / Art & Design Services

Date Posted: 2026-06-25

Experience Level: Entry-Level (0-2 Years)

Remote Status: On-site

🚀 Role Summary

• Focused on building customer relationships through personalized custom framing solutions and exceptional in-store experiences.

• Responsible for driving sales and production targets within the Custom Framing department, ensuring high-quality and timely order completion.

• Key contributor to maintaining store standards, including merchandising, inventory management, and a clean, safe, and clutter-free environment.

• Executes daily retail operations, encompassing customer engagement, point-of-sale transactions, and supporting omni-channel fulfillment.

📝 Enhancement Note: While the raw job title is "Framer," the description clearly indicates a customer-facing role with significant sales and service components within the Custom Framing department. This role is best categorized under Retail Operations with a specialization in Art & Design Services, reflecting the blend of operational execution and creative client interaction. The emphasis on "building customer relationships" and "delivering sales and production results" positions this as more than just a production role, but one that requires strong interpersonal and sales acumen.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, offering expert design advice and solutions to create memorable custom framing experiences.

• Achieve and exceed individual sales and production goals for custom framing orders, ensuring profitability and customer satisfaction.

• Accurately measure artwork and select appropriate materials, then expertly construct custom frames according to established Standard Operating Procedures (SOPs) and quality standards.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas, ensuring optimal product availability and store aesthetics.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering product knowledge, and ensuring a positive shopping environment.

• Operate the cash register accurately, manage cash handling procedures, and execute all transactions to company standards.

• Support and participate in inventory management initiatives, including truck unloading, stocking processes, and directed replenishment to maintain product availability and minimize shrink.

• Contribute to the overall safety and security of the store environment by adhering to all safety protocols and loss prevention programs.

• Actively participate in omni-channel processes, fulfilling online orders and supporting various customer fulfillment needs.

📝 Enhancement Note: The responsibilities are a blend of direct sales, production, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology the company employs, which candidates should research. The role requires proficiency not only in framing but also in customer relationship management and sales techniques, aligning with a customer-centric retail environment.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific degree requirements are unlikely for this role, but a background or interest in art, design, or visual merchandising would be beneficial.

Experience: 0-2 years of experience in a customer-facing role. Previous retail experience is preferred, particularly in sales or customer service environments. Experience in art, custom framing, or a related creative field is a strong plus.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and potential inventory management software.

• Fundamental measuring skills for accurate artwork and frame sizing.

• Ability to safely and effectively operate framing equipment, including a glass cutter and potentially other specialized tools.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Basic cash handling and transaction processing abilities.

• Ability to follow Standard Operating Procedures (SOPs) and adhere to company policies.

• Physical stamina to stand for extended periods, lift heavy items (up to 50 lbs), bend, reach, and stretch as required by the role. Preferred Skills:

• Previous retail sales experience, with a proven track record of meeting sales targets.

• Experience in selling products or services, demonstrating an ability to understand customer needs and offer solutions.

• Familiarity with art materials, framing techniques, or design principles.

• Experience with inventory management and merchandising within a retail setting.

• Basic understanding of visual merchandising principles to maintain store appearance.

📝 Enhancement Note: The "Minimum Type of experience" listed as basic computer and measuring skills, alongside the ability to operate framing equipment, highlights the core technical requirements. The "Preferred Type of experience" points towards candidates with direct sales or retail backgrounds as being more competitive. For an operations role in a retail setting, understanding POS systems, basic inventory, and customer flow are crucial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio may not be required for this entry-level role, candidates are encouraged to highlight any relevant experience or projects that demonstrate attention to detail, creative problem-solving, and customer interaction.

• Examples could include personal art projects involving framing, volunteer work in a creative capacity, or customer service scenarios where a solution was successfully provided.

• Showcase an understanding of process adherence through examples of following instructions or SOPs in previous roles.

• Demonstrate an ability to manage tasks efficiently, even if not through formal project management tools. Process Documentation:

• Familiarity with following documented processes (SOPs) for framing production, customer service, and sales transactions.

• Ability to learn and apply new processes quickly, as demonstrated through previous work or training experiences.

• Understanding the importance of accuracy and consistency in executing established operational workflows.

📝 Enhancement Note: For an entry-level retail operations role like this, a formal "process and systems portfolio" is less common. However, candidates should be prepared to discuss their understanding of process adherence and how they approach learning new operational procedures. Highlighting instances where they followed instructions meticulously or improved efficiency in a simple task can serve as a proxy for portfolio evidence.

💵 Compensation & Benefits

Salary Range: For a Part-Time Framer position in Fort Lauderdale, Florida, with 0-2 years of experience, the estimated hourly wage would likely range from $12.00 to $16.00 per hour. This estimate is based on current retail wage benchmarks for entry-level positions in the South Florida region, considering the cost of living and typical compensation for roles involving specialized skills like custom framing.

Benefits:

• 401(k) with Employer Match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs to and from work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees growing their families through adoption.

• Voluntary Insurance Options: Additional insurance coverage for life, disability, and other needs.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with affiliated companies.

• Paid Time Off: Accrued paid time off for vacation, sick leave, and personal days.

Working Hours: This is a part-time position. Typical working hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings. The role requires flexibility to cover various shifts.

📝 Enhancement Note: The salary range is an estimate based on industry standards for similar roles in the specified location and experience level. Benefits listed are directly from the provided company information, with "Paid Time Off" added as a standard benefit for part-time roles. The "Working Hours" section clarifies the part-time nature and the need for schedule flexibility, which is common in retail operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is a leading retailer in the arts and crafts sector, catering to a wide range of creative interests from DIY home decor to fine art. This industry context means the company culture often emphasizes creativity, community, and a passion for making.

Company Size: Large (Over 10,000 employees). As a major retail chain with over 1,300 stores, Michaels operates on a large scale, offering structured processes, established career paths, and a broad network of colleagues. This size implies a need for standardized operations and a robust support infrastructure.

Founded: 1973. With a long history, Michaels has established a strong brand presence and deep understanding of its market. This tenure suggests a stable work environment with a wealth of experience in retail operations and customer engagement.

Team Structure:

• The Framer will likely be part of a store-level team consisting of a Store Manager, Assistant Store Managers, Team Leads, and fellow Team Members specializing in various departments (e.g., Framing, Arts & Crafts, Seasonal).

• Reporting structure is typically hierarchical, with the Framer reporting to a Framing Lead or an Assistant Store Manager responsible for custom framing operations.

• Cross-functional collaboration is essential, as the Framer will interact with all store personnel to ensure smooth store operations, assist customers across departments, and support overall team goals. Methodology:

• Data Analysis & Insights: While not directly a data analyst role, the Framer will contribute to sales data by accurately recording transactions and meeting targets. Understanding basic sales trends within the framing department can inform personal performance.

• Workflow Planning & Optimization: Adherence to SOPs for framing production and customer service is key. The role requires efficient task management to complete orders on time and maintain store readiness. Opportunities for personal workflow optimization exist in time management and task prioritization.

• Automation & Efficiency: The framing equipment and POS systems represent the primary automation tools. Efficient use of these tools, along with understanding omni-channel processes, contributes to overall store efficiency.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context is derived from the provided description and general knowledge of Michaels Stores. The emphasis for an operations role is on how the company size, industry, and history influence daily work, team structure, and operational methodologies. The "Methodology" section translates general operations concepts into practical applications for this specific retail role.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate/Specialist. This position serves as an introduction to retail operations, focusing on specific functional areas like custom framing and customer service. It's a hands-on role designed to build foundational skills in sales, production, and customer interaction within a retail environment.

Reporting Structure: The Framer reports to a store-based supervisor, likely a Framing Lead, Department Manager, or Assistant Store Manager. This direct reporting line ensures guidance, performance feedback, and adherence to operational standards.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to customer loyalty by providing exceptional service and quality products. Their work in merchandising and maintaining store standards also influences the overall shopping experience and operational efficiency.

Growth Opportunities:

• Skill Development: Opportunity to become a certified framing specialist, gaining deep expertise in design, materials, and production techniques. This can lead to becoming a go-to expert within the store.

• Cross-Training: Potential to gain experience in other store departments, broadening understanding of retail operations and offering versatility.

• Leadership Potential: With demonstrated success and commitment, opportunities may arise for advancement into Team Lead or Department Manager roles, overseeing specific areas or teams within the store.

• Further Retail Operations Roles: Experience gained here can be a stepping stone to roles in visual merchandising, inventory management, or store management in larger retail organizations.

📝 Enhancement Note: This analysis focuses on the career trajectory within Michaels and the broader retail operations landscape. The growth opportunities are framed around skill acquisition, cross-functional experience, and potential leadership roles, directly relevant to an operations-focused career path.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary work environment is the sales floor and the dedicated Custom Framing shop within a Michaels retail store. This involves constant interaction with the public and a dynamic, fast-paced atmosphere.

Office Location(s): The specific store is located at 1712 N Federal Hwy, Ft. Lauderdale, FL. This location is a customer-facing retail environment accessible to the public.

Workspace Context:

• Collaborative Environment: The Framer works closely with other store team members, fostering a collaborative spirit to meet daily operational goals and customer service demands. Shared responsibilities for store upkeep and customer assistance are common.

• Tools and Technology: Access to specialized framing equipment (glass cutter, heat press, mat cutters), POS systems for sales transactions, and potentially inventory management tools. The workspace is designed for creative production and retail sales.

• Team Interaction: Frequent daily interaction with a diverse team, requiring effective communication and teamwork to manage workflow, resolve customer issues, and maintain a positive work atmosphere.

Work Schedule: This is a part-time position, requiring flexibility. Shifts may include evenings, weekends, and early mornings, aligning with typical retail operating hours. The schedule will be determined by store management based on business needs.

📝 Enhancement Note: The work environment is described to highlight the realities of a retail store setting, emphasizing customer interaction, team collaboration, and the specific tools of the trade. The "Workspace Context" section connects the physical environment to operational effectiveness and team dynamics.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and availability.

• In-Person Interview: This will be the main interview, likely with the Store Manager or Assistant Store Manager. Expect questions focused on customer service experience, problem-solving abilities, and your interest in art/framing.

• Skills Demonstration (Potential): You might be asked to demonstrate basic measuring skills or discuss how you would approach a customer inquiry.

• Store Walkthrough: A brief tour of the store, including the framing area, to familiarize you with the environment.

• Offer: If successful, an offer will be extended, contingent on background checks and verification of eligibility.

Portfolio Review Tips:

• Showcase Relevant Work: If you have personal projects involving framing, art, or design, have photos or examples ready to discuss. Even if not professional, it shows passion and skill.

• Highlight Customer Service Scenarios: Be prepared to describe situations where you went above and beyond for a customer, resolved an issue, or successfully sold a product/service.

• Demonstrate Process Adherence: Discuss instances where you followed detailed instructions or SOPs meticulously to ensure quality and consistency.

• Quantify Achievements: If possible, mention any sales targets met, customer satisfaction scores achieved, or efficiency improvements made in previous roles.

Challenge Preparation:

• Customer Interaction Scenarios: Prepare to answer "how would you handle..." questions related to difficult customers, product inquiries, or design challenges.

• Problem-Solving Questions: Think about how you approach tasks and solve problems in a retail setting, focusing on efficiency and customer satisfaction.

• Company Knowledge: Research Michaels' mission, values, and product offerings, especially within the Custom Framing department. Be ready to articulate why you want to work for Michaels.

📝 Enhancement Note: The interview and portfolio process described is tailored for an entry-level retail role. The emphasis is on practical skills, customer service aptitude, and a demonstrated interest in the company's offerings, particularly custom framing. The "Portfolio Review Tips" are adapted to what might be relevant for this type of role.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, glass cutters, heat presses, frame assembly tools. Proficiency or willingness to learn is key.

• Point of Sale (POS) System: Used for all customer transactions, order entry, and payment processing. Familiarity with retail POS systems is beneficial.

• Computer/Basic Software: For accessing company portals, training modules, and potentially basic inventory lookups.

Analytics & Reporting:

• Sales Tracking: Customer transactions feed into sales reports, which the Framer contributes to through accurate order entry and sales performance.

• Inventory Management Systems: May be used for tracking stock levels of framing materials and ready-made frames.

CRM & Automation:

• Customer Relationship Management (CRM) Aspects: While not a formal CRM role, the Framer builds relationships with customers through personalized service and design consultations. Maintaining customer order history is part of this.

• Omni-channel Fulfillment Systems: Tools that support processing online orders for in-store pickup or custom item fulfillment.

📝 Enhancement Note: This section focuses on the practical tools and technology an employee in this role would encounter. The emphasis is on hands-on equipment and standard retail systems, reflecting the operational nature of the job.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters an environment where creativity is celebrated. Team members are encouraged to be passionate about arts, crafts, and helping others bring their creative visions to life.

• Customer Focus: A strong emphasis on providing exceptional customer service, building relationships, and ensuring a positive shopping experience for every visitor.

• Teamwork & Collaboration: As a retail store, cooperation and mutual support among team members are crucial for efficient operations and achieving collective goals.

• Integrity & Respect: Upholding ethical standards in all interactions and treating colleagues and customers with respect and acceptance.

• Efficiency & Quality: Striving for high-quality execution in all tasks, from framing production to customer service, while maintaining efficient workflows.

Collaboration Style:

• Cross-functional Integration: The Framer will work closely with all store departments, assisting customers, supporting inventory tasks, and contributing to overall store presentation. Open communication is vital.

• Process Review Culture: While SOPs are standard, there's an implicit encouragement to identify simple efficiencies within one's own workflow and to communicate suggestions constructively.

• Knowledge Sharing: Team members are expected to share product knowledge, customer insights, and operational tips to support one another and enhance team performance.

📝 Enhancement Note: This section extrapolates common values and collaboration styles found in large retail organizations, particularly those in the arts and crafts sector, to the specific context of Michaels Stores and the Framer role. The focus is on how these values translate into daily operations and team interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales opportunities while also meeting production deadlines for custom framing orders can be demanding.

• Handling Diverse Customer Needs: Assisting customers with a wide range of artistic styles, budgets, and framing requirements requires adaptability and strong problem-solving skills.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and working with tools, which can be physically taxing.

• Maintaining High Standards: Consistently delivering high-quality custom framing and excellent customer service in a busy retail environment requires attention to detail and resilience.

Learning & Development Opportunities:

• Framing Expertise: Deep dive into custom framing techniques, materials, and design trends through on-the-job training and potential specialized workshops.

• Sales and Customer Service Skills: Develop advanced sales techniques, consultative selling, and customer retention strategies.

• Retail Operations Knowledge: Gain a comprehensive understanding of store operations, inventory management, visual merchandising, and omni-channel fulfillment.

• Career Advancement: Potential to move into leadership roles within the store, such as Framing Team Lead, Department Manager, or Assistant Store Manager.

📝 Enhancement Note: This section outlines potential challenges specific to a retail framing role and frames them as opportunities for skill development and growth, aligning with operations and career progression themes.

💡 Interview Preparation

Strategy Questions:

• Operations & Strategy: "How would you prioritize tasks if you had a framing order due, a customer waiting for design consultation, and a truck delivery arriving?" (Focus on prioritization, time management, and customer service balance).

• Collaboration & Stakeholder Management: "Describe a time you had to work with a difficult customer or colleague. How did you handle it?" (Assess interpersonal skills, conflict resolution, and teamwork).

• Problem-Solving: "A customer wants to frame an unusually shaped item. What steps would you take to find a solution?" (Evaluate creative problem-solving, resourcefulness, and customer-centricity).

Company & Culture Questions:

• "Why do you want to work for Michaels, specifically in the Custom Framing department?" (Assess passion for art/crafts and understanding of the role).

• "How do you contribute to a positive team environment?" (Understand your collaborative style and cultural fit).

• "How do you ensure the quality of your work, especially when under pressure?" (Gauge attention to detail and commitment to standards). Portfolio Presentation Strategy:

• Showcase Your Passion: If you have personal framing projects, be ready to discuss your process, material choices, and the inspiration behind them.

• Highlight Customer Service Wins: Prepare 1-2 stories of exceptional customer service you've provided, focusing on problem-solving and positive outcomes.

• Demonstrate Process Understanding: Talk about how you approach learning new procedures and the importance of following SOPs for consistent results.

• Quantify Impact (if possible): Mention any sales achievements, efficiency gains, or positive feedback received in previous roles.

📝 Enhancement Note: Interview questions are designed to probe operational thinking, customer service skills, and cultural alignment, relevant to a retail operations context. Preparation advice focuses on practical examples and demonstrating key competencies.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided link.

• Customize Your Resume: Tailor your resume to highlight customer service achievements, any relevant sales experience, and any exposure to arts, crafts, or design. Use keywords from the job description such as "customer service," "sales," "framing," and "retail operations."

• Prepare Your Portfolio Discussion: If you have any personal framing projects or examples of excellent customer service, be ready to discuss them confidently during the interview. For this role, a formal portfolio isn't expected, but being able to articulate your skills and passion is key.

• Research Michaels & the Role: Understand Michaels' mission, values, and their commitment to custom framing. Familiarize yourself with the specific store location and its community if possible.

• Practice Interview Responses: Prepare for behavioral and situational questions focusing on customer interaction, problem-solving, teamwork, and handling pressure in a retail environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.