Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Englewood-9565 E County Line Rd, Englewood, Colorado, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design

Date Posted: April 20, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional in-store customer experiences within a retail environment, specifically centered around custom framing services.

• Key responsibilities include direct customer interaction, sales of framing solutions, and precise execution of framing orders to meet quality and timeline standards.

• The position involves operational duties such as maintaining visual merchandising standards, managing inventory, and ensuring a safe, clean, and well-organized store environment.

• Opportunity to develop customer relationships and contribute to the overall success of the retail store through sales and operational excellence.

📝 Enhancement Note: While the title is "Framer," the role encompasses broader retail operations responsibilities beyond just framing, including customer service, sales, merchandising, and inventory management. This is typical for specialized roles within larger retail organizations where associates are cross-trained.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Proactively engage with customers to understand their needs and provide personalized custom framing solutions.
  • Utilize Elevated ABC Deliver methodology to build strong customer relationships and drive sales of framing services and related products.
  • Achieve individual sales and production targets through effective consultation and upselling.

• Custom Framing Execution:

  • Accurately complete custom framing orders, ensuring high quality craftsmanship and adherence to production timelines.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Maintain a high standard of quality for all finished framing projects.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, SISO (Store-Initiated Sales Order), and Directed Replenishment areas to visual merchandising standards.
  • Ensure assigned store areas are clean, clutter-free, and well-organized to enhance the customer shopping experience.
  • Participate actively in truck unloading and stocking processes to maintain inventory levels and adhere to company standards.

• Customer Service & General Support:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions.
  • Operate the cash register accurately and execute all cash handling procedures to company standards.
  • Support company-wide shrink and safety programs through diligent adherence to procedures.
  • Assist with Omni channel processes to ensure seamless customer experiences across online and in-store channels.

• Teamwork & Compliance:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements.

  • Interact positively and respectfully with colleagues, remaining professional even in challenging situations.

  • Serve as a role model by embodying company values and projecting a positive image of the organization.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills, direct sales, and general retail operational tasks. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach focused on customer relationship building, which is a key differentiator for this role.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions, though not explicitly stated.

Experience: 0-2 years of experience in a retail or customer-facing role is ideal.

Required Skills:

• Basic computer proficiency for POS systems and potential task management tools.

• Fundamental measuring skills for accurate framing specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Aptitude for learning and executing Standard Operating Procedures (SOPs).

• Basic cash handling and transaction processing skills.

Preferred Skills:

• Previous retail experience, particularly in a sales or specialized department.

• Proven experience selling products or services, with a consultative approach.

• Familiarity with art, design, or custom framing concepts.

• Experience with heat press operation.

• Knowledge of merchandising and inventory management principles.

• Familiarity with Omni channel retail operations.

📝 Enhancement Note: The "Minimum Type of experience" clearly outlines the fundamental requirements, while "Preferred Type of experience" indicates areas where candidates can stand out. The emphasis on operating specific equipment like a glass cutter and heat press suggests hands-on technical aptitude is valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Examples: Demonstrations of how you have successfully built customer relationships and provided solutions in a retail or service setting.

• Sales Achievement Documentation: Evidence of meeting or exceeding sales targets, potentially through case studies or performance metrics.

• Process Adherence: Examples of how you have followed Standard Operating Procedures (SOPs) to ensure consistency and quality in your work.

• Problem-Solving Scenarios: Instances where you resolved customer issues or operational challenges effectively, showcasing adaptability and resourcefulness.

Process Documentation:

• Workflow Design & Optimization: While not explicitly required to design workflows, understanding and executing established framing and retail processes efficiently is key. Candidates should be prepared to discuss how they follow and optimize their daily tasks within existing frameworks.

• Implementation & Automation: Experience with Point-of-Sale (POS) systems and potentially other retail software for tasks like inventory management or order processing.

• Measurement & Performance Analysis: Ability to understand and work towards sales and production goals, demonstrating an awareness of key performance indicators (KPIs) relevant to a retail sales associate.

📝 Enhancement Note: For an entry-level role like this, a formal "portfolio" might not be expected in the traditional sense. However, candidates should be prepared to discuss their experience and skills using concrete examples during the interview process, essentially creating a verbal or anecdotal portfolio.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance programs

• Generous employee discounts on Michaels products

• Additional benefits are available, as detailed on mikbenefits.com.

Working Hours: Part-time, with the potential for varied schedules including nights, weekends, and early mornings, as is typical for retail environments.

📝 Enhancement Note: The provided salary range is specific and hourly, suitable for a part-time retail position. The benefits listed are comprehensive for part-time employees, which is a significant draw for this role. The mention of "mikbenefits.com" suggests a dedicated portal for detailed benefits information.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Framing)

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores in North America).

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• The Framer will be part of a store team, likely reporting to a Store Manager or Assistant Manager, and working alongside other sales associates and department specialists.

• Collaboration is expected with fellow team members on daily tasks, customer service, and operational duties.

Methodology:

• Data Analysis & Insights: While not directly analytical, the role contributes to store performance through sales, customer engagement, and adherence to data-driven operational standards (SOPs).

• Workflow Planning & Optimization: The role emphasizes executing established workflows efficiently and adhering to SOPs for framing and retail operations.

• Automation & Efficiency: Utilizing POS systems and other store technologies to streamline transactions and manage inventory.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels is a well-established leader in the arts and crafts retail sector. The company culture likely emphasizes creativity, customer focus, and teamwork, aligning with its purpose to "fuel the joy of creativity and celebration." The large company size means structured training and established processes are in place.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist. This role is foundational within the store operations hierarchy.

Reporting Structure: Typically reports to a Store Manager, Assistant Store Manager, or a designated Department Manager (e.g., Custom Framing Manager, if applicable).

Operations Impact: Directly impacts store revenue through sales of custom framing and related products. Contributes to customer satisfaction and loyalty through excellent service and quality craftsmanship. Efficiently managing store operations ensures a positive shopping environment.

Growth Opportunities:

• Skill Advancement: Develop expertise in custom framing techniques, sales consultation, and visual merchandising.

• Cross-Training: Gain experience in other store departments, potentially leading to broader retail operational knowledge.

• Leadership Potential: Opportunities to advance into roles such as Key Holder, Assistant Manager, or specialized department lead positions within Michaels stores.

• Further Education Support: Tuition assistance can support formal education or certifications relevant to retail management or design.

📝 Enhancement Note: This entry-level role provides a solid foundation for a career in retail operations. Growth is typically achieved through demonstrating strong performance, acquiring new skills, and taking on increasing responsibility within the store management structure.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): Englewood, Colorado (specifically 9565 E County Line Rd). The company operates over 1,300 stores across the US and Canada.

Workspace Context:

• Collaborative Environment: Work alongside a team of retail associates in a dynamic store setting.

• Operations Tools & Technology: Access to POS systems, framing equipment (glass cutter, heat press), and potentially inventory management tools.

• Team Interaction: Frequent interaction with colleagues during shifts, team meetings, and operational tasks like stocking and truck unloading.

Work Schedule: Part-time, requiring flexibility to work nights, weekends, and early mornings. This schedule accommodates peak customer traffic and operational needs.

📝 Enhancement Note: The work environment is fast-paced and customer-centric. The mention of specific equipment like a glass cutter and heat press, along with potential climate control variations in stock rooms, provides practical context for the physical demands and workspace conditions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves an online application and potentially an automated or recruiter-led screening call.

• In-Store Interview: Expect a face-to-face interview at the store location, likely with the Store Manager or Assistant Manager. This will focus on customer service skills, retail experience, and understanding of the Framer role.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would handle specific customer scenarios.

• Operational Questions: Be prepared to discuss your understanding of SOPs, safety, and merchandising.

• Cultural Fit: Assess your alignment with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• While a formal portfolio isn't standard, prepare to discuss past experiences using the STAR method (Situation, Task, Action, Result).

• For sales experience, highlight specific achievements, types of products/services sold, and customer relationship building strategies.

• For framing or technical skills, be ready to describe your process, attention to detail, and quality control measures.

Challenge Preparation:

• Scenario-Based Questions: Practice responding to common retail scenarios, such as handling a difficult customer, dealing with an out-of-stock item, or assisting a customer with a complex framing request.

• Product Knowledge: Familiarize yourself with Michaels' product offerings, particularly custom framing options, to demonstrate genuine interest and capability.

• Enthusiasm for Creativity: Express your passion for art, crafts, and helping customers bring their creative visions to life.

📝 Enhancement Note: The interview process is likely geared towards assessing practical skills, customer service aptitude, and cultural fit for a retail environment. Demonstrating enthusiasm for the creative aspect of Michaels and framing services will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing customer accounts, and potentially inventory lookups.

• Custom Framing Equipment:

  • Glass cutter and associated tools for precise glass sizing.
  • Heat press for applying adhesives and sealing frames.
  • Various framing machinery (e.g., mat cutters, jointers, assembly tools).

• Measuring Tools: Tape measures, rulers, and calipers for accurate project specifications.

• Basic Computer Skills: For accessing training modules, company communications, and potentially scheduling software.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM) aspects: Primarily through the POS system's customer account features and the "Elevated ABC Deliver" sales approach, focusing on building repeat business.

• Automation: Basic use of store systems for tasks like processing orders or inventory updates.

📝 Enhancement Note: Proficiency with specific framing equipment is a core technical requirement. Familiarity with retail POS systems is also essential. The role is less about complex software and more about hands-on operation of specialized tools and standard retail technology.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive, memorable experience.

• Creativity & Passion: Embracing the joy of creativity that Michaels fosters.

• Integrity & Respect: Adhering to company policies, treating colleagues and customers with respect, and maintaining a positive attitude.

• Efficiency & Quality: Executing tasks accurately, on time, and to high standards, particularly in custom framing.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and support each other.

Collaboration Style:

• Cross-functional Integration: Working cohesively with other store associates to support all customer needs and operational tasks.

• Process Review & Feedback: Openness to following established procedures and providing constructive feedback within the team.

• Knowledge Sharing: Willingness to share insights and best practices, especially regarding framing techniques or customer service interactions.

📝 Enhancement Note: Michaels emphasizes a culture that supports creativity and excellent customer service. The values are geared towards creating a positive and productive environment for both employees and customers, with a strong emphasis on teamwork and integrity.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Juggling customer consultations, framing production, sales, and general store duties simultaneously.

• Meeting Sales Targets: Consistently driving custom framing sales in a competitive retail landscape.

• Quality Control: Ensuring every framing order meets high standards of craftsmanship and customer expectation.

• Physical Demands: Standing for long periods, lifting heavy items, and working with specialized equipment.

Learning & Development Opportunities:

• Framing Expertise: Deepen skills in custom framing design, material selection, and production techniques.

• Sales & Consultation Skills: Enhance consultative selling abilities to effectively guide customers and close sales.

• Retail Operations Knowledge: Gain a broader understanding of retail management, merchandising, and inventory control through on-the-job experience.

• Career Progression: Potential to move into leadership roles within Michaels stores through demonstrated performance and a commitment to growth.

📝 Enhancement Note: This role presents opportunities to develop specialized skills in a creative field while also honing general retail operational and sales competencies. The challenges are typical of a hands-on retail position requiring multitasking and customer engagement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs." (Focus on customer service and problem-solving)

• "How would you approach a customer who seems unsure about their framing choices?" (Assess consultation and sales skills)

• "Walk me through how you would ensure the quality of a custom framing order." (Evaluate attention to detail and process adherence)

Company & Culture Questions:

• "Why are you interested in working at Michaels and specifically in custom framing?" (Assess interest and cultural fit)

• "How do you handle working in a fast-paced retail environment with multiple demands?" (Evaluate multitasking and stress management)

Portfolio Presentation Strategy:

• Verbal Examples: Be ready to share specific anecdotes from previous roles that demonstrate your skills in customer service, sales, problem-solving, and operational execution.

• Framing Interest: If you have prior framing experience, highlight specific projects, techniques used, and customer satisfaction achieved. If not, express enthusiasm for learning and developing these skills.

• Process Understanding: Discuss your ability to follow instructions, learn new procedures (like SOPs), and maintain high standards in your work.

📝 Enhancement Note: Interview preparation should focus on showcasing customer service excellence, sales aptitude, a willingness to learn specialized skills, and a genuine interest in Michaels' creative mission.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided