Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Plymouth, Minnesota, United States

Job Type: Part time

Category: Retail Operations / Custom Services

Date Posted: August 08, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically centered around custom framing solutions.

• Key responsibilities include building customer relationships, understanding their needs for art and framing, and translating those into tangible, high-quality custom framing orders.

• The position involves hands-on production work, requiring the ability to operate specialized framing equipment and adhere to quality and production timelines.

• A significant aspect of the role is contributing to overall store operations, including maintaining visual merchandising standards, managing inventory replenishment, and ensuring a safe and welcoming shopping environment for customers.

📝 Enhancement Note: While the title is "Framer," the description emphasizes a blend of customer-facing sales and operational duties within a retail setting. The "Revenue Operations" or "Sales Operations" categorization is not applicable here due to the nature of the role. This is a direct customer service and production role within a retail store.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by actively engaging them and understanding their framing needs through a consultative approach (Elevated ABC Deliver).
  • Provide expert advice on framing solutions, materials, and design aesthetics to meet customer expectations and enhance their artwork.
  • Drive sales by effectively presenting custom framing options and closing orders.

• Custom Framing Production:

  • Execute custom framing orders with a high degree of craftsmanship, ensuring quality standards and timely completion.
  • Operate specialized framing equipment, including but not limited to, mat cutters, saws, and assembly tools.
  • Manage the framing production workflow to meet deadlines and customer expectations.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned areas to high visual merchandising standards.
  • Support inventory management through directed replenishment and stockroom organization.
  • Participate actively in truck unloading and stocking processes, adhering to Standard Operating Procedures (SOPs).

• Customer Service & Support:

  • Deliver friendly and efficient customer service, assisting shoppers in locating products and providing solutions.
  • Operate the cash register and handle financial transactions accurately and efficiently, adhering to cash handling standards.
  • Support Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store initiatives.

• Compliance & Safety:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with laws and requirements.

  • Support and actively participate in shrink and safety programs, promoting a secure and accident-free environment.

  • Maintain a safe, clean, and clutter-free store environment for both customers and team members.

📝 Enhancement Note: The responsibilities are detailed to reflect a hands-on retail role with a specific focus on custom framing services. The mention of "Elevated ABC Deliver" suggests a structured customer engagement methodology that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred, demonstrating foundational literacy and numeracy skills. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

• Experience in custom framing or a related craft/artisan field is a plus. Required Skills:

• Customer Service Excellence: Proven ability to build rapport with customers, understand their needs, and provide solutions.

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems and basic computer applications for order entry and communication.

• Measuring & Calculation Skills: Accurate measurement and basic mathematical skills for custom framing order specifications.

• Equipment Operation: Ability to safely and effectively operate framing equipment, including glass cutters and potentially heat presses.

• Sales Acumen: Aptitude for selling products and services, identifying customer needs, and presenting solutions.

• Teamwork & Collaboration: Ability to work cooperatively with colleagues and contribute to a positive team environment.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, particularly in a specialty or custom-order setting.

• Custom Framing Expertise: Hands-on experience with custom framing techniques, materials, and design principles.

• Merchandising Skills: Understanding of visual merchandising principles to maintain an appealing store presentation.

• Inventory Management: Familiarity with inventory replenishment and stockroom organization processes.

📝 Enhancement Note: The requirements are tailored to a foundational retail role. "Operations" keywords are integrated through terms like "Retail Operations," "Inventory Management," "SOPs," and "Omni Channel." The emphasis on basic skills highlights the entry-level nature of the position.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "operations portfolio" isn't typically required for this level, candidates are encouraged to highlight any relevant experience demonstrating:
  • Process Adherence: Examples of following Standard Operating Procedures (SOPs) in previous roles to ensure consistency and quality.
  • Quality Control: Instances where attention to detail and quality standards were critical to successful outcomes.
  • Customer Solutioning: Case studies or examples of how you identified a customer's need and provided a satisfactory solution, particularly in a sales or service context.
  • Efficiency Improvements: Any personal initiatives taken to improve workflow or efficiency in previous tasks.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to established processes.

• Experience or understanding of workflow design and optimization in a practical, hands-on setting.

• Familiarity with how processes are documented (e.g., SOPs) and the importance of following them for consistency and safety.

📝 Enhancement Note: This section is adapted for a retail role where a traditional operations portfolio is less common. The focus shifts to demonstrating an understanding of and ability to follow processes, which is critical in retail operations and customer service.

💵 Compensation & Benefits

Salary Range:

• $15.25 - $17.90 per hour

• This range reflects an hourly wage for a part-time Framer position in the Plymouth, MN area, considering the experience level and responsibilities outlined. The specific rate within this range will be determined by the candidate's qualifications, relevant experience, and local market conditions. Benefits:

• For eligible team members, Michaels offers a comprehensive benefits package:

  • Retirement Savings: 401(k) plan with employer match to help secure future financial goals.
  • Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.
  • Health & Wellness:
    • Medical, Dental, and Vision coverage options.
    • Telemedicine services for convenient healthcare access.
    • Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses.
  • Commuter Benefits: Assistance with commuting costs.
  • Professional Development: Tuition assistance and adoption assistance programs to support personal and professional growth.
  • Insurance Options: Various voluntary insurance options for additional coverage.
  • Employee Perks: Significant employee discounts on Michaels products and access to partner discount programs.

Working Hours:

• This is a part-time position.

• Work hours will include nights, weekends, and early mornings, as required by store operational needs.

• The role may involve up to 40 hours per week, though typically part-time roles will have fewer hours.

📝 Enhancement Note: The salary range is directly taken from the provided data. Benefits are detailed based on the provided list, contextualized for retail employees. Working hours are specified as part-time with flexibility requirements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Framing

Michaels operates within the highly competitive arts and crafts retail sector, serving a broad customer base interested in DIY projects, hobbies, and home décor. The custom framing segment adds a specialized service offering, requiring a blend of artistic sensibility and customer service expertise. The company's focus on "fueling the joy of creativity and celebration" underscores a culture that values inspiration, community, and personal expression.

Company Size: Over 1,300 stores across North America.

This significant retail footprint indicates a well-established operational structure, robust supply chain, and a large, diverse workforce. For operations professionals, this means opportunities to work within established systems and potentially influence processes at a regional or national level, though entry-level roles focus on store-level execution.

Founded: 1973, headquartered in Irving, Texas.

With decades of experience, Michaels has a mature business model and a deep understanding of its market. This history suggests stability and a commitment to its core business, with established practices for retail operations, inventory management, and customer engagement.

Team Structure:

• Store-Level Focus: This role is part of a store team, reporting to store management (e.g., Store Manager, Assistant Manager, Framing Department Manager).

• Cross-Functional Collaboration: Team members collaborate with colleagues across various store functions, including sales associates, cashiers, and stock personnel, to ensure smooth daily operations.

• Specialized Department: The Framer works within the Custom Framing department, often collaborating closely with other framers or department leads.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and understanding customer needs is paramount, particularly in the framing department.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) is critical for consistency in sales, production, and store management.

• Data-Informed Merchandising: While not a data analyst role, team members are expected to contribute to maintaining well-merchandised areas based on visual standards and product availability.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company context is derived from the provided description, highlighting the retail nature of the role and its place within a large organization.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Production & Service

This role represents an entry point into retail operations, focusing on direct customer interaction and hands-on production within a specific department. It's an opportunity to develop foundational skills in customer service, sales, visual merchandising, and operational adherence.

Reporting Structure:

• Typically reports to a Store Manager, Assistant Store Manager, or a dedicated Department Manager (e.g., Framing Department Manager).

• Works collaboratively with other store associates to achieve daily operational goals. Operations Impact:

• Direct Revenue Generation: The Framer directly contributes to store revenue through custom framing sales and general retail product sales.

• Customer Experience: Plays a crucial role in shaping the customer's perception of the Michaels brand through service quality and product delivery.

• Operational Efficiency: Adherence to SOPs, efficient production, and effective merchandising contribute to the overall smooth functioning of the store.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, customer relationship management, and retail sales.

• Advancement within Store: Potential to move into roles like Lead Framer, Department Specialist, Key Holder, or Assistant Manager positions within the store.

• Cross-Departmental Experience: Gaining experience in other store departments can broaden skill sets and prepare for broader retail management roles.

• Company-Wide Opportunities: Michaels is a large organization, offering potential for internal mobility to other stores or corporate roles for high-performing individuals.

📝 Enhancement Note: Career pathing is framed within a retail context, focusing on skill development and internal advancement opportunities relevant to store operations.

🌐 Work Environment

Office Type: Public Retail Store Setting

The primary work environment is a customer-facing retail store, specifically within the Plymouth, MN location. This involves direct interaction with the public.

Office Location(s):

• Plymouth, 211 Colony Place Rd, Plymouth, MN.

• This location is part of a larger retail complex, likely offering accessibility and convenience for staff and customers. Workspace Context:

• Customer Interaction Area: Primarily involves the sales floor and the custom framing counter/design area. This space is climate-controlled.

• Production Area: The framing shop includes specialized equipment like glass cutters and heat presses. While generally within the store's climate control, specific areas might have varying temperatures.

• Stock Room: Some stock rooms may not be climate-controlled.

• Collaborative Environment: Requires constant interaction with customers and team members, fostering a dynamic and sometimes fast-paced atmosphere.

• Tools & Technology: Access to POS systems, framing tools, and potentially basic computer terminals for order management.

Work Schedule:

• Flexible scheduling, including nights, weekends, and early mornings, is a requirement due to retail operational needs.

• Part-time hours are standard for this role.

📝 Enhancement Note: The work environment is described based on typical retail store conditions, emphasizing the customer-facing nature and the specific setup of a framing department.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an application review and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store location, focusing on customer service skills, problem-solving abilities, and fit with the store team. This may include behavioral questions.

• Skills Demonstration (Potential): For the framing aspect, there might be a brief practical assessment or discussion about your approach to a framing project or customer consultation.

• Final Assessment: Review of qualifications, interview performance, and potentially a reference check.

Portfolio Review Tips:

• For this role, a formal portfolio is less critical than demonstrating relevant experience and aptitude.

• Highlight Customer Service Examples: Be ready to describe specific instances where you provided excellent customer service, resolved a customer issue, or went above and beyond.

• Showcase Problem-Solving: Prepare examples of how you tackled challenges in previous roles, especially those involving creative solutions or adapting to changing circumstances.

• Demonstrate Technical Aptitude: If you have framing experience, be prepared to discuss your process, tools you've used, and any specific techniques you're skilled in. If not, express your eagerness and ability to learn quickly.

• Emphasize Reliability: Highlight your punctuality, work ethic, and ability to follow instructions and procedures.

Challenge Preparation:

• Customer Scenario: Be prepared to role-play a customer interaction, such as a customer unsure about framing options or needing assistance finding a product.

• Problem-Solving Question: Anticipate questions about how you would handle a difficult customer or a situation where you don't know the answer.

• Motivation & Fit: Be ready to explain why you want to work at Michaels and specifically in a framing role, and how your skills align with the company's values.

📝 Enhancement Note: The application process is tailored to a retail role, focusing on practical skills and customer interaction rather than a traditional operations portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat cutters (e.g., Logan, Fletcher)
  • Framing saws (e.g., miter saws)
  • Assembly tools (e.g., v-nailers, staple guns)
  • Glass cutters
  • Heat presses (for specific applications like mounting or finishing)

• Point-of-Sale (POS) System: For processing sales, returns, and managing customer transactions.

• Basic Computer Applications: For order entry, email communication, and potentially accessing training materials.

Analytics & Reporting:

• While direct analytics roles are not part of this position, basic reporting on sales performance and production numbers may be part of store management communication. CRM & Automation:

• The POS system may have basic CRM functionalities for customer tracking and order history.

• Automation is primarily related to the efficient operation of framing equipment.

📝 Enhancement Note: This section details the specific tools and equipment relevant to a framing role within a retail environment, focusing on practical application rather than advanced software suites.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building loyalty through excellent service and quality products.

• Creativity & Passion: Embracing the company's mission to fuel creativity and celebrating the joy of making and decorating.

• Teamwork & Respect: Working collaboratively with colleagues, fostering a positive and inclusive environment, and treating everyone with acceptance and respect.

• Accountability & Reliability: Taking ownership of tasks, adhering to standards, and being dependable in fulfilling responsibilities.

• Efficiency & Quality: Striving for efficient production and high-quality output in framing services and store operations.

Collaboration Style:

• Service-Oriented: Collaborating with team members to ensure a seamless customer experience from browsing to purchase and fulfillment.

• Supportive: Assisting colleagues with tasks, sharing knowledge, and contributing to a shared workload, especially during peak times or truck unload.

• Process-Oriented: Working together to ensure all operational procedures, from stocking to cash handling, are followed correctly.

📝 Enhancement Note: Company values are inferred from the "purpose" statement and general retail best practices, emphasizing customer service, creativity, and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time between creating custom framing orders and assisting walk-in customers on the sales floor.

• Meeting Diverse Customer Needs: Accurately interpreting and fulfilling a wide range of customer requests and aesthetic preferences for framing.

• Learning Specialized Skills: Quickly mastering the operation of framing equipment and techniques to ensure quality and efficiency.

• Physical Demands: Managing the physical requirements of the job, including standing for long periods, lifting, and reaching.

• Seasonal Fluctuations: Adapting to varying customer traffic and demand throughout the year, especially during holiday seasons.

Learning & Development Opportunities:

• Framing Craftsmanship: Developing advanced skills in custom framing design, material selection, and production techniques.

• Customer Relationship Management: Enhancing skills in consultative selling, active listening, and building long-term customer loyalty.

• Retail Operations Knowledge: Gaining broader understanding of retail merchandising, inventory management, and store operations.

• Potential for Leadership: Opportunities to take on more responsibility within the store, such as leading the framing department or pursuing management roles.

📝 Enhancement Note: Challenges and growth opportunities are framed within the context of a retail framing role, focusing on skill acquisition and career progression within the store environment.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a customer who is unhappy with a framing order, a customer who is indecisive, or how you build rapport with new customers.

• Problem-Solving: How would you manage your time if you had a framing order due and multiple customers needed immediate assistance? How do you ensure accuracy when taking custom orders?

• Motivation & Fit: Why are you interested in Michaels? What appeals to you about custom framing? What do you understand about our company's mission or values?

Company & Culture Questions:

• Research Michaels' commitment to creativity and community.

• Understand the importance of customer service in a retail environment.

• Be ready to discuss how you contribute to a positive and collaborative team atmosphere. Portfolio Presentation Strategy:

• Focus on relevant experiences: If you have framing experience, be ready to walk through a complex project. If not, highlight transferable skills from customer service or craft-based roles.

• Quantify achievements where possible: Even in customer service, mention instances where you received positive feedback or exceeded service goals.

• Show enthusiasm for learning: Clearly articulate your eagerness to learn the framing craft and contribute to the team.

📝 Enhancement Note: Interview preparation advice is tailored to a retail customer-facing role, emphasizing behavioral questions, scenario-based responses, and demonstrating enthusiasm for the specific role and company.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any crafting or artistic skills, attention to detail, and any experience with sales or commission-based roles. Use keywords from the job description such as "customer service," "sales," "custom framing," and "retail operations."

• Prepare for Behavioral Questions: Think of specific examples from past experiences that demonstrate your ability to handle customer interactions, work in a team, solve problems, and manage your time effectively.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company mission. Understand their commitment to creativity and customer experience.

• Practice Your "Elevator Pitch": Be ready to briefly introduce yourself and explain why you are a good fit for the Framer position, highlighting your relevant skills and enthusiasm.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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