Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Waynesville, North Carolina, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-09-08

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales through expert custom framing solutions and personalized design consultation.

• Uphold operational excellence by adhering to Standard Operating Procedures (SOPs) and company programs for compliance and quality.

• Maintain a visually appealing and well-stocked retail environment through effective merchandising and inventory management.

• Provide exceptional customer service, assisting shoppers in locating products and offering solutions to enhance their shopping experience.

• Ensure efficient and accurate order fulfillment for custom framing projects, meeting quality and timeliness standards.

📝 Enhancement Note: This role, while titled "Framer," encompasses significant customer-facing retail operations responsibilities. The emphasis on "building customer relationships" and "helping customers shop" indicates a dual focus on specialized framing services and general store assistance, typical of a retail associate with a specific skill set. The integration of sales and production targets suggests a performance-driven environment.

📈 Primary Responsibilities

• Execute custom framing orders with a high degree of precision, quality, and adherence to established timelines, directly impacting customer satisfaction and production efficiency.

• Actively engage customers to understand their needs and preferences, leveraging consultative selling techniques to propose and close custom framing solutions.

• Maintain the visual presentation and stock levels of the ready-made frame department, including in-store, ship-from-store (SISO), and directed replenishment processes.

• Deliver friendly and proactive customer service, including acknowledging customers, assisting with product location, and offering solutions to enhance their shopping journey.

• Support company-wide shrink and safety programs by following established procedures and maintaining a secure and hazard-free work environment.

• Participate actively in the truck un-loading and stocking processes, ensuring adherence to truck standards and efficient inventory replenishment within budget.

• Operate the cash register and execute cash handling procedures with accuracy and integrity, adhering to all company standards.

• Assist with and execute Omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties and general retail associate tasks. The mention of "Elevated ABC Deliver" suggests a specific sales methodology focused on customer relationship building and personalized solutions, which candidates should be prepared to discuss in terms of its application and impact on sales performance and customer loyalty.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail roles, though not explicitly stated.

Experience: 0-2 years of experience in a customer-facing role is typical for this level.

Required Skills:

• Basic computer proficiency for operating POS systems and potentially design software.

• Fundamental measuring skills for accurate framing specifications.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with proven interpersonal skills for building rapport.

• Adaptability and willingness to learn new processes and product lines. Preferred Skills:

• Prior retail experience, providing a foundational understanding of store operations and customer interaction.

• Demonstrated experience in selling products and/or services, indicating a capacity for consultative sales and achieving sales targets.

• Familiarity with art, design, or crafting principles that can enhance custom framing consultations.

• Experience with inventory management and merchandising techniques.

📝 Enhancement Note: The minimum requirements focus on practical, hands-on skills and basic operational competencies. The preferred skills indicate a desire for candidates who can immediately contribute to sales and customer engagement, suggesting that prior sales experience would be a significant advantage and potentially lead to faster onboarding and higher performance.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful customer interactions leading to sales, particularly within a consultative or solution-selling context.

• Examples of visual merchandising or display contributions that improved product presentation or sales.

• Evidence of adherence to operational procedures, such as accurate cash handling or inventory management, demonstrating reliability.

• Case studies or examples of problem-solving in a retail or customer service environment, showcasing adaptability and efficiency. Process Documentation:

• Familiarity with Standard Operating Procedures (SOPs) and the ability to follow them consistently.

• Understanding of basic inventory management processes, including receiving, stocking, and replenishment.

• Competence in point-of-sale (POS) system operation and cash handling procedures.

• Awareness of Omni-channel fulfillment processes and their role in customer service.

📝 Enhancement Note: While a formal portfolio might not be strictly required for this entry-level role, candidates are strongly encouraged to prepare examples of their work and experiences that align with the responsibilities. This could include anecdotal evidence of successful customer interactions, examples of how they've improved store presentation, or instances where they've effectively managed inventory or sales. Demonstrating an understanding of process adherence and efficiency will be crucial.

💵 Compensation & Benefits

Salary Range: Based on similar part-time retail positions in Waynesville, North Carolina, and considering the 0-2 years of experience level, the estimated hourly wage for a Framer at Michaels Stores is likely between $12.00 and $16.00 USD per hour. This range reflects minimum wage laws, regional cost of living, and typical retail compensation structures for roles involving specialized skills.

Benefits:

• 401(k) with employer match: Offers long-term financial planning support.

• Employee Assistance Program (EAP): Provides confidential counseling and support services.

• Medical, Dental, and Vision coverage: Comprehensive health benefits for eligible employees.

• Telemedicine services: Convenient access to healthcare professionals remotely.

• Flexible spending accounts (FSAs): Allows pre-tax contributions for healthcare or dependent care expenses.

• Commuter benefits: Potential support for transportation costs.

• Tuition assistance: Financial aid for furthering education, supporting professional development.

• Adoption assistance: Support for team members growing their families.

• Employee discounts: Significant savings on Michaels products, fostering a connection with the brand.

Working Hours: This is a part-time position. While the exact number of hours can vary, typical part-time retail roles involve approximately 20-30 hours per week, often including nights, weekends, and early mornings, as noted in the work environment section.

📝 Enhancement Note: The salary estimate is based on publicly available data for similar retail positions in the specified geographic area and experience level. It is important to note that actual compensation may vary based on specific qualifications, performance, and company policy. The listed benefits are comprehensive and indicative of a supportive employer, offering significant value beyond base pay, especially the employee discount which is a strong perk for a creative retail environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading destination for creating and celebrating in North America, offering a wide array of arts, crafts, and home decor products. This industry context means the company culture likely values creativity, inspiration, and hands-on engagement.

Company Size: Over 1,300 stores in the US and Canada, indicating a large, established retail presence. This scale suggests structured operational processes and opportunities for internal advancement, but also potentially a need for strong individual initiative to stand out.

Founded: 1973. With a long history, Michaels has established brand recognition and a deep understanding of its market, likely fostering a culture of experience and customer focus.

Team Structure:

• Operations Focus: The "Framer" role is part of the in-store retail team, contributing to both specialized custom framing services and general store operations.

• Reporting: Likely reports to a Store Manager or Assistant Store Manager, with potential oversight from a Framing Department Lead or similar role if one exists within the store structure.

• Collaboration: Requires close collaboration with fellow sales associates to ensure seamless customer service, efficient stocking, and POS operations. Cross-functional interaction is also key for Omni-channel fulfillment.

Methodology:

• Customer-Centric: The emphasis on "building customer relationships" and "Elevated ABC Deliver" points to a methodology focused on personalized customer experiences and consultative sales.

• Process-Oriented: Adherence to SOPs, safety programs, and inventory management processes is critical for consistent operations and compliance.

• Data-Informed (Implied): While not explicit, sales and production targets suggest that performance is measured, implying a data-driven approach to sales and operational efficiency at the store level.

Company Website: www.michaels.com

📝 Enhancement Note: The company's long history and large footprint suggest a stable work environment with established operational procedures. The culture is likely to be dynamic and creative, given the product offerings, but also disciplined due to the retail operational demands. Candidates should be prepared to demonstrate how they can contribute to both aspects.

📈 Career & Growth Analysis

Operations Career Level: This "Framer" position is an entry-level to early-career retail operations role. It provides foundational experience in customer service, sales, specialized product knowledge (framing), and store operations. It's suitable for individuals beginning their careers or those seeking a part-time role with skill development opportunities.

Reporting Structure: The role typically reports to a Store Manager or Assistant Store Manager. Within the framing department, there may be a lead or specialist who provides direct guidance on framing specific tasks and quality standards. This structure allows for clear direction and performance feedback.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and general merchandise sales. Their ability to build customer relationships and provide high-quality framing solutions contributes to customer loyalty and repeat business. Efficient store operations, including merchandising and stock management, also enhance the overall customer shopping experience, indirectly driving sales and operational efficiency.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing design, materials, and production techniques, becoming a go-to resource for complex framing projects.

• Retail Leadership: Progress to roles like Framing Department Lead, Assistant Store Manager, or Store Manager by demonstrating strong sales performance, operational acumen, and leadership potential.

• Cross-Functional Development: Gain experience in other store functions, such as inventory management, visual merchandising, or Omni-channel fulfillment, broadening operational skill sets.

• Company-Wide Mobility: With a large store network, opportunities may arise for roles in different locations or potentially at regional or corporate levels in areas like visual merchandising, operations, or training.

📝 Enhancement Note: For candidates aspiring to grow within Michaels or the broader retail sector, this role serves as an excellent stepping stone. Highlighting achievements in sales, customer satisfaction, and operational efficiency will be key for advancement. Demonstrating a proactive approach to learning and taking on additional responsibilities will further enhance growth potential.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic, involving constant interaction with shoppers and team members.

Office Location(s): The specific store is located at 305 Town Center Loop in Waynesville, North Carolina. This implies a community-based retail setting.

Workspace Context:

• Customer Interaction: The primary workspace is the sales floor and the custom framing area, requiring excellent communication and interpersonal skills.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, a cash register (POS system), and potentially basic computer systems for order management or inventory.

• Team Interaction: Regular collaboration with fellow associates and management in a fast-paced retail atmosphere. Opportunities exist to learn from experienced team members and contribute to team goals.

• Environment: Climate-controlled public areas, with potential for non-climate-controlled stock rooms. Some outdoor work may be required for tasks like retrieving carts or during truck unloading.

Work Schedule: The role involves working nights, weekends, and early mornings, which is typical for retail operations. This schedule requires flexibility and the ability to manage personal time effectively around operational needs.

📝 Enhancement Note: The work environment is typical of a busy retail store, demanding energy, adaptability, and a customer-first attitude. Candidates should be comfortable with standing for extended periods, performing physical tasks, and working varied shifts. The framing shop itself presents specific safety considerations due to equipment like glass cutters and heat presses.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.

• In-Person Interview: An interview at the store location, potentially with the Store Manager or Assistant Manager. This will focus on assessing customer service skills, retail experience, problem-solving abilities, and cultural fit. Expect behavioral questions ("Tell me about a time when...").

• Skills Assessment/Demonstration: May involve a brief practical assessment related to basic measuring, operating simple equipment, or a role-playing scenario to gauge customer interaction style. For framing, a demonstration of manual dexterity or a willingness to learn is key.

• Final Decision: Based on overall fit, skills, and alignment with company values.

Portfolio Review Tips:

• Focus on Relevance: Since this is a retail operations role, highlight experiences that demonstrate customer service excellence, sales success (even informal), problem-solving, and attention to detail.

• Quantify Achievements: If possible, use numbers to illustrate impact (e.g., "Increased customer satisfaction scores by X%", "Successfully processed Y custom framing orders per week").

• Framing Examples: If you have prior framing experience or relevant art/craft projects, be ready to discuss your process, materials, and the challenges you overcame. Showcase creativity and precision.

• Operational Adherence: Be prepared to discuss how you follow procedures, maintain standards, and contribute to a safe and organized work environment.

Challenge Preparation:

• Customer Service Scenarios: Prepare for questions about handling difficult customers, resolving complaints, or going the extra mile to assist shoppers.

• Sales Approach: Think about how you would approach a customer to discuss custom framing, identify their needs, and present solutions.

• Operational Scenarios: Be ready to discuss how you would manage your time effectively during a busy shift, handle stocking tasks, or ensure accuracy at the cash register.

📝 Enhancement Note: While a formal portfolio is unlikely to be required for this role, candidates should prepare concise, impactful examples of their past experiences that align with the job description. The interview will likely be conversational but focused on practical skills and behavioral competencies. Demonstrating enthusiasm for both the creative aspect of framing and the operational demands of retail is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized tools for cutting mats, assembling frames, and potentially specialized machinery for joining frames or pressing materials. Proficiency or a strong aptitude for learning these is key.

• Glass Cutter: Essential for custom glass sizing for frames.

• Heat Press: May be used for certain framing applications or applying protective finishes.

• Cash Register/POS System: For processing sales transactions, including custom framing orders, and managing payments.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices for precision.

Analytics & Reporting:

• Sales Reports: The POS system will likely generate reports on sales performance, including custom framing revenue, which the Framer may need to review or contribute to.

• Inventory Management Systems: Basic systems for tracking stock levels, receiving new merchandise, and managing directed replenishment.

CRM & Automation:

• Customer Relationship Management (CRM) - Implied: While not explicitly stated, the emphasis on "building customer relationships" and "Elevated ABC Deliver" suggests the use of a system that tracks customer preferences, past purchases, and interactions to personalize service and sales efforts.

• Omni-channel Platforms: Systems supporting buy online, pick up in-store (BOPIS) or ship-from-store (SISO) processes.

📝 Enhancement Note: The technology stack is primarily focused on operational efficiency and customer transaction processing within a retail environment. The most critical technical skills revolve around the safe and effective use of framing equipment and POS systems. Candidates with any prior exposure to design software or CRM concepts will have an advantage.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Encouraging a love for arts, crafts, and personal expression, which is central to Michaels' brand.

• Customer Focus: Prioritizing customer satisfaction through exceptional service, personalized solutions, and a welcoming environment.

• Integrity & Accountability: Upholding ethical standards in all transactions, adhering to procedures, and taking ownership of responsibilities.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and create a positive work atmosphere.

• Efficiency & Quality: Striving for operational excellence, timely order fulfillment, and high-quality craftsmanship in custom framing.

Collaboration Style:

• Customer-Centric Collaboration: Team members work together to ensure customers have a seamless experience, whether they are browsing, seeking custom framing advice, or picking up orders.

• Supportive Environment: Fostering a culture where associates help each other with tasks, share knowledge, and contribute to overall store performance.

• Process Adherence: A shared understanding and commitment to following company policies and procedures to ensure consistency and safety across the team.

📝 Enhancement Note: Michaels likely cultivates a culture that balances creative passion with the discipline required for retail operations. Candidates should demonstrate an appreciation for both aspects, showing they can be both creative and reliable. The emphasis on teamwork and customer focus suggests a collaborative and service-oriented environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Effectively managing time between customer service, custom framing consultations and production, merchandising, and stocking duties.

• Meeting Sales & Production Targets: Consistently achieving individual and team goals for custom framing sales and order fulfillment quality.

• Handling Diverse Customer Needs: Adapting to a wide range of customer requests, design preferences, and budget considerations for framing projects.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and performing repetitive tasks, which can be physically demanding.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, design principles, and advanced techniques through on-the-job training and potentially specialized courses.

• Sales and Customer Service Skills: Enhance consultative selling abilities, customer relationship management, and problem-solving techniques.

• Retail Operations Management: Develop a comprehensive understanding of store operations, inventory control, visual merchandising, and Omni-channel processes.

• Cross-Training: Opportunities to learn about other departments or roles within the store, broadening skill sets and career options.

📝 Enhancement Note: The challenges are typical of a hands-on retail role with specialized functions. The growth opportunities are significant for individuals looking to build a career in retail, particularly within the creative or customer service sectors. Proactively seeking out training and demonstrating a willingness to learn will be key for advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to building customer relationships and understanding their needs." (Focus on active listening, empathy, and solution-oriented questioning).

• "How would you handle a situation where a customer is unhappy with a custom framing order?" (Emphasize empathy, problem-solving, and adherence to company policy for resolution).

• "Walk me through how you would measure a piece of art and select appropriate framing materials." (Demonstrate precision, knowledge of materials, and customer consultation).

• "What steps would you take to ensure your framing area is clean, organized, and safe?" (Highlight attention to detail, adherence to SOPs, and safety awareness). Company & Culture Questions:

• "What interests you about working at Michaels, specifically in a framing role?" (Connect your passion for creativity, art, or customer service to the company's mission).

• "How do you stay updated on trends in art, design, or crafting?" (Showcase personal interest and continuous learning).

• "Describe a time you worked effectively as part of a team to achieve a common goal." (Illustrate collaborative spirit and contribution to team success). Portfolio Presentation Strategy:

• Anecdotal Examples: Be ready to share specific stories about customer interactions, sales successes, or instances where you demonstrated excellent problem-solving or attention to detail.

• Framing/Design Examples: If you have any personal projects or past work, be prepared to discuss your creative process, material choices, and the final outcome.

• Operational Examples: Briefly explain how you've ensured accuracy in tasks like measuring, inventory, or cash handling.

📝 Enhancement Note: Prepare to discuss your customer service philosophy, your understanding of sales principles, and your ability to execute detailed tasks accurately. For the framing aspect, articulate your creative eye and any experience you have with art or design. Demonstrating a balance between creativity and operational diligence is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience (if any), attention to detail, and any experience with tools or crafts. Use keywords from the job description such as "custom framing," "customer service," "sales," "merchandising," and "equipment operation."

• Portfolio Preparation: Gather specific examples of customer interactions, problem-solving situations, or any creative/crafting projects you've completed. Be ready to verbally describe these during an interview.

• Interview Practice: Rehearse answers to common retail and behavioral interview questions, focusing on demonstrating your skills in customer engagement, problem-solving, and operational adherence.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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