Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Windsor, Quebec, Canada

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: 2026-06-25

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on building strong customer relationships by providing expert custom framing solutions and creating memorable in-store experiences.

• Key responsibilities include driving sales and production targets within the Custom Framing department while adhering to Standard Operating Procedures (SOPs).

• The position involves maintaining a safe, clean, and well-organized retail environment, ensuring product availability and effective merchandising.

• It requires operational proficiency in handling transactions, managing inventory, and supporting omni-channel processes.

📝 Enhancement Note: While the job title is "Framer," the responsibilities clearly indicate a customer-facing retail role with a specialized focus on custom framing services. The "Category" has been broadened to "Retail Operations / Customer Service" to reflect this dual nature. The experience level is set to "Entry-Level" based on the "basic computer skills" and "retail experience" being listed as preferred rather than required.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by actively engaging them and understanding their framing needs and artistic vision.
  • Utilize the "Elevated ABC Deliver" methodology to provide personalized design consultations and create custom framing solutions that meet customer expectations and drive sales.
  • Achieve and exceed personal sales and production targets for the Custom Framing department.

• Framing Operations & Quality:

  • Execute framing orders with a high degree of quality, precision, and adherence to on-time delivery standards.
  • Operate and maintain framing equipment and tools, including glass cutters and heat presses, safely and effectively.
  • Ensure all framing work meets company quality standards and customer specifications.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned visual merchandising areas, including SISO (Ship-from-Store) and Directed Replenishment.
  • Contribute to a safe, clean, and clutter-free store environment by adhering to all Standard Operating Procedures (SOPs) and Company programs.
  • Assist with truck un-load and stocking processes, ensuring compliance with truck standards and completion within budget.

• Customer Service & Transaction Management:

  • Deliver friendly and efficient customer service, assisting shoppers in locating products and providing solutions to their needs.
  • Operate the cash register, execute cash handling procedures, and process transactions accurately according to company standards.
  • Support and execute omni-channel processes, ensuring a seamless customer experience across all channels.

• Loss Prevention & Safety:

  • Actively participate in and support shrink and safety programs to minimize loss and ensure a secure working environment.

  • Interact with colleagues and customers in an accepting and respectful manner, promoting a positive and inclusive work environment.

📝 Enhancement Note: The core responsibilities have been expanded to provide a clearer picture of the daily tasks and expectations for a Framer in a retail environment, emphasizing both the creative/sales aspect and the operational duties. Phrases like "Elevated ABC Deliver" and "SISO" have been integrated to reflect specific company initiatives and operational processes.

🎓 Skills & Qualifications

Education:

• No specific educational degree is listed as a requirement, indicating a focus on practical skills and on-the-job training. Experience:

• Required:

  • Basic computer skills for operational tasks and potential system navigation.
  • Basic measuring skills essential for accurate framing order creation.
  • Demonstrated ability to operate framing equipment and glass cutters safely and effectively.

• Preferred:

  • Previous retail experience, which can accelerate adaptation to the store environment and customer interaction.

  • Experience selling products and/or services, particularly in a consultative or design-oriented capacity, would be highly beneficial. Required Skills:

• Customer Service Excellence: Ability to engage customers, understand needs, and provide solutions in a friendly and professional manner.

• Custom Framing Design: Aptitude for understanding design principles and translating customer visions into tangible framing solutions.

• Sales Acumen: Capability to drive sales through consultative selling and meeting performance targets.

• Measurement & Precision: Proficiency in taking accurate measurements for custom framing projects.

• Equipment Operation: Competence in operating framing equipment, including a glass cutter.

• Cash Handling & POS Operation: Skill in operating a cash register and managing financial transactions accurately.

• Merchandising & Store Presentation: Understanding of visual merchandising principles to maintain an attractive and organized department.

• Adherence to SOPs: Commitment to following Standard Operating Procedures for compliance and operational consistency.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, ideally with a focus on custom products or services.

• Consultative Selling: Ability to guide customers through product selection and customization based on their needs and preferences.

• Inventory Management: Familiarity with stock management, replenishment, and maintaining product availability.

• Visual Merchandising: Experience in creating appealing displays and maintaining department presentation standards.

📝 Enhancement Note: The "Required Skills" have been extrapolated from the "Minimum Type of experience" and "Major Activities" sections, focusing on actionable competencies. "Preferred Skills" are derived from the "Preferred Type of experience" and the nature of the role. The emphasis on "Custom Framing Design" and "Consultative Selling" highlights the specialized nature of this position beyond general retail.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to demonstrate their framing capabilities through examples or discussions of past projects.

• The ability to showcase successful customer interactions and problem-solving scenarios related to framing needs is crucial.

• Candidates should be prepared to discuss their understanding of quality control in production and how they ensure accurate order fulfillment.

• Demonstrating an understanding of how framing processes contribute to overall store revenue and customer satisfaction will be advantageous. Process Documentation:

• The role requires adherence to established Standard Operating Procedures (SOPs) for all framing, sales, and operational activities.

• Candidates are expected to understand and follow documented workflows for custom framing order creation, production, and delivery.

• Familiarity with or the ability to quickly learn procedures for inventory management, visual merchandising, and omni-channel processes is necessary.

📝 Enhancement Note: Given this is an entry-level retail position, a traditional "Portfolio" as seen in design or operations roles is unlikely. This section focuses on how candidates can demonstrate their skills and understanding of processes through examples and discussion, rather than a formal submission. The emphasis is on understanding and applying SOPs.

💵 Compensation & Benefits

Salary Range:

• The provided total base pay range for this position is $17.85 - $20.80 CAD per hour.

• This range is competitive for part-time retail roles in Windsor, Ontario, considering the required skills and responsibilities. The specific starting rate will be determined by the candidate's experience and qualifications. Benefits:

• For Part-Time Team Members:

  • Health Insurance (Medical, Dental, and Vision)

  • Paid Time Off (PTO)

  • Tuition Assistance Programs

  • Generous Employee Discounts on Michaels products

  • Additional benefits as detailed on mikbenefits.com Working Hours:

• This is a PART_TIME position.

• The job description indicates that work hours include nights, weekends, and early mornings, reflecting the operational needs of a retail environment.

• While specific weekly hours are not stated, typical part-time roles in retail may range from 15-30 hours per week, with flexibility expected to meet business demands.

📝 Enhancement Note: The salary range has been explicitly stated and converted to CAD, as the location is in Canada. The benefits listed are directly from the provided text and are highlighted as being available to part-time team members, which is a significant advantage for this role. The working hours are described to emphasize the typical retail schedule.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail, Home Decor, Custom Framing. Michaels is a leading destination for creating and celebrating, operating over 1,300 stores across North America.

Company Size: Large (over 1,000 employees globally, with a significant retail footprint). This means a structured environment with established operational processes and a large customer base.

Founded: 1973, headquartered in Irving, Texas. This long history suggests stability and a well-defined corporate culture.

Team Structure:

• Operations Focus: This role is part of the in-store retail team, working directly to serve customers and manage store operations.

• Reporting: Likely reports to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager, depending on store hierarchy.

• Collaboration: Requires close collaboration with fellow sales associates, cashiers, and potentially visual merchandisers to ensure a cohesive store experience and efficient workflow. Cross-functional interaction with other departments for omni-channel fulfillment is also expected.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions ("Elevated ABC Deliver").

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for consistency, quality, and compliance.

• Data-Driven (Store Level): While not a data analyst role, performance is tracked through sales and production metrics.

• Efficiency Focus: Participation in truck unloads, stocking, and maintaining store organization contributes to operational efficiency.

Company Website: https://www.michaels.com/, https://www.michaels.ca/

📝 Enhancement Note: The company context has been fleshed out to provide a clearer understanding of Michaels as an employer. The "Team Structure" and "Methodology" sections interpret how operations function within this specific retail environment, highlighting the importance of SOPs and customer engagement.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to early-career retail position. It provides foundational experience in customer service, sales, and operational tasks within a specialized retail department.

Reporting Structure: Typically reports to a Store Manager or a Framing Department Lead, offering direct supervision and guidance.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to customer satisfaction and loyalty by providing excellent service and quality products. They also play a role in maintaining operational standards that affect overall store performance and efficiency.

Growth Opportunities:

• Within Framing: Potential to become a Senior Framer or Framing Specialist, taking on more complex projects or training new team members.

• Into Management: Progression to supervisor roles (e.g., Assistant Store Manager, Department Manager) by demonstrating leadership, sales performance, and operational proficiency.

• Broader Retail Roles: Opportunities to move into other specialized areas within Michaels retail operations, such as visual merchandising, inventory management, or customer experience roles.

• Skill Development: Continuous learning in custom framing techniques, sales strategies, and customer relationship management. Potential for cross-training in other store functions.

📝 Enhancement Note: This section interprets the Framer role within the broader context of career development in retail operations. It highlights potential pathways for growth, both within the specific framing specialization and into general retail management or other operational functions within Michaels.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace is the sales floor and the dedicated custom framing shop area.

Office Location(s): Windsor, Ontario, Canada (specifically at 4339 Walker Rd).

• The store is a climate-controlled environment for customers.

• Some stock rooms may not be climate controlled.

• Outdoor work may be required for tasks like retrieving shopping carts or unloading trucks. Workspace Context:

• Collaborative Environment: Work alongside a team of retail associates, fostering a dynamic and interactive atmosphere.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, and point-of-sale (POS) systems. Basic computer skills are necessary for operational tasks.

• Team Interaction: Frequent interaction with colleagues during daily operations, including stocking, merchandising, and customer support. The framing shop may involve more focused, individual work but requires collaboration for workflow and customer flow management.

Work Schedule:

• The role is PART_TIME.

• Work hours are flexible and include nights, weekends, and early mornings to meet customer traffic and operational needs.

• The environment can be fast-paced, especially during peak retail seasons or promotional events.

📝 Enhancement Note: This section details the physical and social aspects of the work environment, emphasizing the retail setting, potential variations in climate control, and the collaborative nature of working within a store team.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an application review, potentially followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Store Interview: Expect a face-to-face interview at the Windsor store. This will likely include behavioral questions focusing on customer service, problem-solving, and teamwork.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your understanding of operating framing equipment. A practical demonstration might be part of the process.

• Framing Discussion: Be prepared to discuss your interest in custom framing, your approach to design consultations, and how you would handle customer requests.

• Final Evaluation: The hiring manager will assess your overall fit with the team, your enthusiasm for the role, and your potential to contribute to sales and customer satisfaction.

Portfolio Review Tips:

• Verbal Portfolio: Since a formal portfolio isn't typically required for this role, prepare to verbally "showcase" your experience.

  • Case Study Approach: Think of 1-2 specific examples where you successfully helped a customer with a complex framing need or solved a customer service challenge.
  • Highlighting Skills: Describe situations where you used your measuring skills, operated equipment, or made a sale through excellent customer interaction.
  • Quality Focus: Explain how you ensure quality and accuracy in your work, referencing your understanding of SOPs.

• Visual Aids (Optional): If you have personal projects (e.g., framed artwork you've done), you could bring photos or the items themselves to visually demonstrate your craft and eye for design.

• Company Research: Show you understand Michaels' commitment to creativity and customer service by referencing their mission and values.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction where a client has a specific art piece and needs framing advice. Focus on listening, asking clarifying questions, and proposing solutions.

• Problem-Solving: Consider how you would handle a situation where a framing order is delayed or a customer is unhappy with a finished product. Emphasize de-escalation and finding solutions within company policy.

• Sales Pitch: Practice explaining the value of custom framing and how it enhances artwork, focusing on benefits rather than just features.

📝 Enhancement Note: This section provides actionable advice for candidates, assuming a typical retail hiring process. It guides them on how to prepare for interviews, what to expect regarding skills demonstration, and how to "present" their qualifications effectively, even without a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Various tools for cutting mats, glass, and assembling frames (e.g., mat cutters, glass cutters, framing points, staple guns).

• Heat Press: Used for specific framing applications, potentially for mounting or laminating.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

• POS System: Cash register and point-of-sale software for processing transactions, managing sales, and potentially looking up customer information or inventory.

• Basic Computer: For accessing training modules, company communications, and potentially basic system navigation.

Analytics & Reporting:

• While not a dedicated analytics role, performance will be tracked through:
  • Sales Reports: Generated by the POS system to monitor individual and department sales performance.
  • Production Tracking: Systems or logs to manage order completion timelines and quality.
  • Inventory Management Systems: Tools to track stock levels of frames, mats, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM) - Basic: The POS system or specific customer databases may store customer purchase history and preferences to aid in personalized service and repeat business.

• Omni-Channel Support: Systems that facilitate online order fulfillment (e.g., Ship-from-Store) and integration between online and in-store experiences.

📝 Enhancement Note: This section details the technical tools and systems a Framer would interact with daily. It focuses on operational tools relevant to the craft and retail environment, along with basic systems for sales and inventory management.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: Michaels champions the "joy of creativity," encouraging a passion for arts, crafts, and personal expression.

• Customer Focus: A strong emphasis on serving customers with a positive attitude and providing solutions that meet their needs.

• Quality & Craftsmanship: Dedication to producing high-quality custom framing work that customers will cherish.

• Teamwork & Respect: Fostering a supportive environment where team members collaborate and treat each other with respect and acceptance.

• Integrity & Compliance: Adhering to company policies, SOPs, and ethical business practices.

Collaboration Style:

• Cross-Functional Support: Associates are expected to support each other across different store functions to ensure smooth operations and excellent customer service.

• Direct Communication: Open communication is encouraged for problem-solving, sharing information, and coordinating tasks within the store team.

• Feedback Culture: Team members are encouraged to provide and receive feedback constructively to drive continuous improvement.

• Customer-Centric Collaboration: The team works together to ensure a consistent and positive customer experience, from initial engagement to final purchase.

📝 Enhancement Note: This section interprets Michaels' stated values and applies them to the operational context of a retail store team, emphasizing how these values translate into daily work and team interactions for a Framer.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also ensuring timely and high-quality framing production can be demanding.

• Handling Diverse Customer Needs: Meeting a wide range of customer expectations, from simple framing jobs to complex artistic presentations, requires adaptability and creative problem-solving.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and performing repetitive tasks, which can be physically taxing.

• Pace of Retail: Adapting to the dynamic and often fast-paced environment of a retail store, especially during peak seasons, requires resilience and efficiency.

• Learning Curve for Equipment: Mastering the operation of specialized framing equipment and glass cutters safely and efficiently may take time.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in custom framing design, materials, and techniques.

• Sales & Customer Service Training: Enhance consultative selling abilities and customer relationship management skills.

• Operational Proficiency: Gain experience in retail operations, including merchandising, inventory control, and POS systems.

• Cross-Training: Opportunities to learn about other areas of the store, broadening skill sets.

• Potential for Leadership: Demonstrating strong performance can open doors to supervisory or management roles within Michaels.

📝 Enhancement Note: This section identifies potential difficulties inherent in the role and company, framing them as opportunities for skill development and personal growth, which is attractive to candidates seeking development.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you helped a customer find the perfect solution for their needs." "How would you approach a customer who is unsure about their framing choices?" "How do you balance customer engagement with completing other tasks?"

  • Preparation: Prepare STAR method (Situation, Task, Action, Result) examples that highlight your customer service, problem-solving, and sales skills. Focus on demonstrating empathy and a consultative approach.

• Technical & Operational: "What experience do you have with measuring or operating tools?" "How do you ensure accuracy in your work?" "What would you do if you encountered a safety hazard in the framing shop?"

  • Preparation: Be ready to discuss your comfort level with tools and precision. If you have no direct framing experience, highlight transferable skills like meticulous work habits or experience with tools in other contexts. Emphasize your commitment to safety and following procedures.

• Company & Culture: "Why are you interested in working for Michaels?" "What does 'fueling the joy of creativity' mean to you?" "How do you handle working as part of a team?"

  • Preparation: Research Michaels' mission, values, and recent news. Connect your personal values and career aspirations to the company's purpose. Prepare examples of teamwork and positive workplace interactions.

Portfolio Presentation Strategy:

• Verbal Case Studies: Focus on telling compelling stories about your past experiences.

  • Framing Scenario: "Imagine a customer brings in a valuable piece of art and is nervous about the framing process. How would you guide them from consultation to completion?"
  • Problem Resolution: "Describe a time you had to handle a customer complaint or a challenging work situation. What was the outcome?"

• Highlighting Skills: Clearly articulate your skills in measuring, operating equipment, sales, and customer service.

• Enthusiasm for Craft: Convey your genuine interest in custom framing and helping customers bring their creative visions to life.

Challenge Preparation:

• Role-Play: Be prepared for a scenario where you interact with a "customer" needing framing advice. Practice asking open-ended questions to uncover their needs and preferences.

• Problem-Solving Scenario: You might be presented with a hypothetical issue (e.g., a material shortage, a rush order) and asked how you would resolve it. Focus on resourcefulness and process adherence.

• Demonstration: If possible, be ready to demonstrate basic measuring skills or discuss how you would use a glass cutter safely.

📝 Enhancement Note: This section provides specific, tailored advice on preparing for the interview process at Michaels for this Framer role, focusing on expected questions and practical preparation strategies.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, merchandising, or craft-related experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail operations." Quantify achievements where possible (e.g., "Assisted an average of X customers per shift," "Contributed to Y% of department sales").

• Portfolio Preparation (Verbal): Prepare 2-3 specific examples of customer interactions, problem-solving scenarios, or projects where you demonstrated relevant skills. Think about how you would articulate these experiences during an interview, focusing on the STAR method.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience. Visit the Michaels Canada website to get a feel for their brand and current promotions.

• Interview Practice: Practice answering common retail interview questions, especially those related to customer service, sales, teamwork, and handling pressure. Be ready to explain why you are interested in custom framing and Michaels specifically.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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