Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Charlotte-4337 Park Rd, Charlotte, North Carolina, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-10

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and satisfaction by providing expert custom framing solutions and personalized design advice.

• Execute sales and production targets through effective customer relationship building and elevated service delivery.

• Maintain high standards of store presentation, including the ready-made frame department and overall visual merchandising.

• Ensure efficient and accurate order fulfillment for custom framing projects, adhering to quality and delivery timelines.

• Support overall store operations, including cash handling, inventory management, and omni-channel processes.

📝 Enhancement Note: While the job title is "Framer," the responsibilities clearly indicate a customer-facing retail role with a specialization in custom framing, requiring strong sales and service skills. The "part-time" nature suggests this role is integral to the store's operational capacity during specific hours, focusing on customer interaction and immediate sales/service delivery.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively engaging with shoppers and understanding their creative project needs.

• Utilize the "Elevated ABC Deliver" methodology to provide personalized design consultations and recommend appropriate custom framing solutions.

• Achieve personal sales and production goals by effectively closing framing orders and driving revenue.

• Ensure the accurate and timely completion of all custom framing orders, meeting quality standards and customer expectations.

• Maintain the visual appeal and stock levels of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a positive shopping experience.

• Uphold all Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.

• Actively participate in and support shrink and safety initiatives to maintain a secure and hazard-free work environment.

• Interact professionally and respectfully with colleagues and customers, maintaining a positive attitude even in challenging situations.

• Contribute to the efficient execution of truck un-loading and stocking processes, adhering to established budget and timeline standards.

• Operate the cash register accurately and efficiently, adhering to all cash handling procedures and standards.

• Acknowledge all customers promptly, assist with product location, and offer tailored solutions to meet their needs.

• Support and execute omni-channel processes, ensuring a seamless customer experience across online and in-store channels.

📝 Enhancement Note: The core responsibilities emphasize a blend of direct sales, customer service, and operational execution within a retail environment. The mention of "Elevated ABC Deliver" suggests a specific sales methodology that candidates should be prepared to discuss. The need to support omni-channel processes highlights the evolving nature of retail operations.

🎓 Skills & Qualifications

Education: No specific educational requirements are listed, indicating a focus on practical skills and on-the-job training.

Experience:

• Minimum Experience: Basic computer skills and basic measuring skills are essential. The ability to operate framing equipment and a glass cutter is a mandatory requirement.

• Preferred Experience: Previous retail experience is highly desirable. Experience in selling products and/or services directly to customers is also preferred, suggesting a sales-oriented approach is valued.

Required Skills:

• Custom Framing Execution: Proficiency in operating framing equipment and glass cutters to produce high-quality framing solutions.

• Customer Relationship Management: Ability to build rapport, understand customer needs, and provide personalized design consultations.

• Sales Acumen: Skills in selling products and services, with a focus on achieving sales targets through effective customer engagement.

• Basic Computer Proficiency: Ability to use store systems, POS, and potentially basic design software.

• Measuring and Calculation: Accurate measuring and basic calculation skills for framing projects.

• Cash Handling: Competency in operating a cash register and managing financial transactions accurately.

• Merchandising and Presentation: Ability to maintain visually appealing displays and product organization.

• Operational Adherence: Understanding and application of Standard Operating Procedures (SOPs).

• Safety Awareness: Commitment to following safety protocols in a retail and workshop environment.

Preferred Skills:

• Retail Sales Experience: Proven track record in a retail sales environment, ideally with custom or specialized products.

• Product Knowledge: Familiarity with art, framing materials, and design principles.

• Omni-Channel Support: Experience assisting with online order fulfillment or in-store pickup processes.

• Inventory Management: Understanding of stock rotation, replenishment, and visual merchandising principles.

📝 Enhancement Note: The "Minimum Type of experience" section directly translates into required skills, emphasizing hands-on technical abilities and foundational customer service. The "Preferred Type of experience" highlights a desire for candidates who can immediately contribute to sales performance and operational efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Custom Framing Project Showcase: Candidates may be asked to demonstrate examples of framing projects they have completed or designed, highlighting their understanding of aesthetics, material selection, and execution.

• Customer Interaction Case Studies: While not explicitly a portfolio item, candidates should be prepared to discuss instances where they successfully built customer relationships, resolved issues, or provided design solutions that led to a sale.

• Sales Performance Metrics: For candidates with prior retail sales experience, being able to articulate sales achievements (e.g., increased sales, upsells, customer satisfaction scores) can be beneficial.

• Operational Efficiency Examples: If applicable, examples of how a candidate improved a process or contributed to store efficiency in previous roles would be valuable.

Process Documentation:

• SOP Adherence: A demonstrated understanding of the importance of following established Standard Operating Procedures (SOPs) for consistent quality and compliance.

• Order Fulfillment Workflows: Familiarity with the process of receiving, creating, and delivering custom orders, ensuring accuracy at each stage.

• Customer Service Protocols: Understanding of customer interaction best practices, including greeting, needs assessment, problem-solving, and transaction completion.

• Inventory Management Practices: Knowledge of stock replenishment, display maintenance, and basic inventory control.

📝 Enhancement Note: Given this is an entry-level retail position, a formal "portfolio" might not be required in the traditional sense. However, candidates should be prepared to discuss their skills and experiences through concrete examples, especially related to framing, sales, and customer service. The emphasis is on practical application rather than documented case studies.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for part-time retail associate roles with specialized duties (like custom framing) in Charlotte, North Carolina, and considering the entry-level experience requirement, a typical hourly wage range would be between $13.00 and $17.00 per hour. This estimate accounts for the cost of living in Charlotte and the specific skill set required for framing.

Benefits:

Michaels Stores offers a comprehensive benefits package for eligible team members, which may include:

• 401(k) with employer match: A retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical Coverage: Health insurance options.

• Dental Coverage: Dental insurance options.

• Vision Coverage: Vision insurance options.

• Telemedicine Services: Access to remote medical consultations.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education.

• Adoption Assistance: Financial support for employees adopting a child.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with other affiliated companies.

Working Hours:

This is a part-time position. Actual hours will vary based on business needs and scheduling. Work hours include nights, weekends, and early mornings. The role requires the ability to stand for long periods and perform physical tasks, suggesting a standard retail work schedule that may be flexible but demands availability during peak operational times.

📝 Enhancement Note: The salary range is an estimation based on similar roles in the specified location and industry. Actual compensation will depend on experience, performance, and specific store needs. The benefits listed are directly from the provided company data and are generally applicable to eligible employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within the Arts & Crafts Retail industry, with a focus on providing materials and services for creative projects, celebrations, and home décor. Michaels is a leading specialty retailer in North America.

Company Size: Michaels Stores is a large retail organization, operating over 1,300 stores across the US and Canada. This indicates a structured corporate environment with established operational procedures and a significant employee base.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, suggesting a stable and experienced company culture.

Team Structure:

• Store-Level Focus: The Framer will be part of a store team, likely reporting to a Store Manager, Assistant Store Manager, or a designated Department Manager (e.g., Custom Framing Manager, if applicable).

• Cross-Functional Collaboration: Collaboration will occur with other store associates, including sales floor staff, cashiers, and potentially inventory/stocking teams.

• Customer-Centric Environment: The culture emphasizes customer interaction and service, with a focus on helping individuals achieve their creative goals.

Methodology:

• Customer Service Excellence: A primary methodology involves delivering friendly and helpful customer service, aiming to create a positive shopping experience.

• Sales-Driven Approach: The "Elevated ABC Deliver" methodology suggests a structured approach to sales, focusing on building relationships and understanding customer needs to drive sales.

• Operational Efficiency: Adherence to SOPs and participation in stocking, merchandising, and inventory processes are key to maintaining store efficiency and product availability.

• Safety and Compliance: A strong emphasis on following safety protocols and company programs to ensure a secure and compliant environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context highlights Michaels as a large, established retail player in the arts and crafts sector. The culture is likely to be customer-focused, with an emphasis on sales, operational standards, and teamwork within the store environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an Entry-Level Retail Associate level. It involves direct customer interaction, specialized task execution (framing), and contribution to overall store operations. While not a traditional "operations" role in a corporate sense, it is crucial for the operational efficiency and customer experience of the retail store.

Reporting Structure: The Framer will typically report to a Store Manager or an Assistant Store Manager, who oversees the daily operations of the retail location. They will work as part of the broader store team.

Operations Impact: The Framer's impact on store operations is significant:

• Revenue Generation: Directly contributes to sales through custom framing orders and assisting general store sales.

• Customer Satisfaction: Plays a key role in creating positive customer experiences, fostering loyalty, and driving repeat business.

• Operational Flow: Efficient handling of framing orders and support with stocking/merchandising ensures smooth store operations and product availability.

• Brand Representation: Acts as a brand ambassador, embodying Michaels' commitment to creativity and customer service.

Growth Opportunities:

• Skill Development: Opportunities to master custom framing techniques, expand knowledge of art and design, and enhance sales skills.

• Retail Advancement: Potential to move into roles such as Lead Sales Associate, Department Specialist, Assistant Store Manager, or Store Manager within Michaels Stores.

• Cross-Training: Possibility to gain experience in other store departments, broadening skill sets.

• Specialization: Deepening expertise in custom framing to become a go-to expert within a store.

📝 Enhancement Note: This role offers a foundational experience in retail operations and customer-facing sales. Growth opportunities are primarily within the retail store hierarchy and specialization within the framing department.

🌐 Work Environment

Office Type: This is a public retail store setting, specifically at the Charlotte-4337 Park Rd location. The work environment involves direct interaction with customers in a climate-controlled retail space.

Office Location(s): The primary location is Charlotte, North Carolina. The specific address is 4337 Park Rd.

Workspace Context:

• Customer Interaction Zone: The majority of the time will be spent on the sales floor and within the custom framing area, engaging with customers and performing framing tasks.

• Workshop Environment: The frame shop area includes specialized equipment like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Stock Room & Unloading: Associates may also work in stock rooms (which may not be climate-controlled) and participate in truck un-loading processes.

• Collaborative Team Space: The store environment necessitates teamwork and communication among associates to manage customer flow, product availability, and operational tasks.

Work Schedule: The work schedule includes nights, weekends, and early mornings, reflecting typical retail operating hours. The role is part-time, with hours varying based on business needs. The physical demands include standing for long periods, bending, lifting, and reaching.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail store. It requires adaptability to customer needs, operational demands, and the physical requirements of the role, including working with specialized equipment in the framing area.

📄 Application & Portfolio Review Process

Interview Process:

The interview process for this role likely involves:

1. Application Submission: Completing the online application via Workday.

2. Initial Screening: A brief phone or video screening to assess basic qualifications, availability, and interest.

3. In-Person Interview: A face-to-face interview at the store location. This will likely involve:

• Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and how candidates handle challenging situations (e.g., "Tell me about a time you dealt with a difficult customer").
• Situational Questions: Posing hypothetical scenarios related to framing, sales, and store operations (e.g., "How would you help a customer choose the right frame for their artwork?").
• Skills Assessment: Discussion of practical skills like computer use, measuring, and operating equipment.
• Company Culture Fit: Evaluating alignment with Michaels' values of creativity, customer focus, and teamwork.

1. Practical Demonstration (Potential): While not explicitly stated, a brief demonstration of measuring skills or a discussion about how they would approach a framing consultation might occur.

2. Offer of Employment: Based on the interview and assessment.

Portfolio Review Tips:

• Focus on Relevant Experience: Since a formal portfolio isn't standard for this role, prepare to discuss your experiences verbally.

• Framing Project Examples: Be ready to describe specific framing projects you've worked on, the materials used, the customer's needs, and the final outcome. If you have photos, mention that you can provide them if requested.

• Customer Service Success Stories: Prepare specific examples of how you've provided excellent customer service, resolved issues, or exceeded customer expectations. Use the STAR method (Situation, Task, Action, Result).

• Sales Achievements: If you have prior sales experience, be prepared to discuss your sales performance, how you achieved it, and any specific sales techniques you employed.

• Technical Skills: Clearly articulate your ability to operate framing equipment, glass cutters, and basic computer systems.

Challenge Preparation:

• Customer Service Scenarios: Practice responding to common customer service challenges (e.g., a customer unhappy with a product, a need for product information).

• Sales Approach: Think about how you would approach a customer to sell a custom framing service, focusing on understanding their needs and highlighting benefits.

• Problem-Solving: Be ready to discuss how you would troubleshoot issues related to framing orders, equipment, or customer complaints.

📝 Enhancement Note: The application and interview process will focus on practical skills, customer service aptitude, and retail sales potential rather than a formal operations portfolio. Candidates should prepare to articulate their experiences and problem-solving abilities clearly.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Framing Equipment: Operation of machinery used for cutting mats, assembling frames, and finishing projects.
  • Glass Cutter: Proficiency in using a glass cutter for custom-sized glass or acrylic.
  • Heat Press: Potential use for specific framing applications or material handling.

• Point of Sale (POS) System: Operation of the cash register for transactions, returns, and potentially customer order entry.

• Basic Computer Skills: Utilization of store computers for tasks such as accessing product information, internal communications, and potentially order management systems.

Analytics & Reporting:

• Sales Reporting (POS): Ability to view personal sales performance metrics generated by the POS system.

• Inventory Systems: Potential use of basic inventory management tools for stock counts, replenishment, and receiving.

CRM & Automation:

• Customer Relationship Management (Implied): While not a formal CRM system for this role, the "Elevated ABC Deliver" methodology suggests a focus on building customer relationships and tracking customer interactions/preferences.

• Omni-Channel Support Tools: Systems used to manage online orders, in-store pickups, and ship-from-store processes.

📝 Enhancement Note: The technology stack is primarily focused on operational tools within a retail store environment, with a strong emphasis on hands-on equipment for framing and standard retail POS systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels values fostering creativity and providing inspiration for customers' projects. This translates to a work environment that encourages artistic expression and problem-solving.

• Customer Focus: A core value is putting the customer first, ensuring they have a positive and productive experience in the store.

• Teamwork & Collaboration: The company emphasizes working together to achieve store goals, support colleagues, and provide seamless customer service.

• Efficiency & Quality: While creativity is key, there's also an expectation of efficient operations and high-quality execution in framing and store maintenance.

• Integrity & Respect: Maintaining ethical standards and fostering a respectful environment for all team members and customers.

Collaboration Style:

• Cross-Functional Support: Associates are expected to assist each other across different store functions (sales floor, framing, cash wrap, stocking) as needed to meet customer demands and operational goals.

• Direct Communication: Open and clear communication is encouraged to ensure smooth workflow and address customer needs effectively.

• Shared Responsibility: Team members share responsibility for maintaining store appearance, stock levels, and providing excellent customer service.

• Feedback Culture: An environment where constructive feedback can be shared to improve individual and team performance.

📝 Enhancement Note: The team culture at Michaels is likely to be energetic and supportive, centered around a shared passion for creativity and a commitment to customer satisfaction. Collaboration is essential for managing the diverse demands of a busy retail store.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service, sales consultations, framing production, and general store upkeep simultaneously.

• Handling Customer Expectations: Meeting diverse customer needs and preferences for custom framing, which can range from simple to highly complex designs.

• Physical Demands: The role requires prolonged standing, lifting, and working with tools, which can be physically taxing.

• Learning Curve for Framing: Mastering the technical skills and design knowledge required for custom framing can take time and practice.

• Seasonal Fluctuations: Retail environments often experience busy periods (holidays, specific crafting seasons) requiring adaptability and sustained effort.

Learning & Development Opportunities:

• Framing Expertise: Deepen skills in custom framing, mat cutting, design, and material selection.

• Sales & Customer Service Training: Enhance abilities in consultative selling, relationship building, and conflict resolution.

• Product Knowledge Expansion: Learn about a wide range of art supplies, crafting materials, and framing options.

• Retail Operations: Gain experience in merchandising, inventory management, POS operations, and omni-channel fulfillment.

• Potential for Advancement: Opportunities to progress into leadership roles within the store, such as department lead or assistant management positions.

📝 Enhancement Note: This role presents opportunities for hands-on skill development and customer engagement, with clear paths for growth within the retail environment. The challenges are typical of a dynamic retail setting requiring adaptability and a strong work ethic.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their framing order?"

• Sales Approach: "How would you approach a customer to discuss custom framing options?" "What steps would you take to ensure a sale when a customer is undecided?"

• Problem-Solving: "Imagine a framing order is delayed. How would you communicate this to the customer and what solutions could you offer?" "What would you do if a piece of framing equipment malfunctioned?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What do you know about our custom framing services?"

• "How do you contribute to a positive team environment?"

• "What does 'customer service' mean to you in a retail setting?" Portfolio Presentation Strategy:

• Verbal Storytelling: Be prepared to verbally walk through your most relevant experiences. For example, describe a challenging framing project you completed, detailing the customer's initial request, your design process, the materials you recommended, and the final successful outcome.

• Highlight Key Skills: For each experience you share, explicitly connect it to the requirements of the Framer role (e.g., "This project required strong measuring skills and attention to detail, which I understand are crucial for this role").

• Quantify Achievements: If possible, use numbers to illustrate your successes (e.g., "I consistently met or exceeded my sales targets by X%," or "I helped Y number of customers per shift").

• Show Enthusiasm for Creativity: Express your passion for art, crafting, or design, and how it aligns with Michaels' mission.

📝 Enhancement Note: Interview preparation should focus on articulating practical skills, demonstrating strong customer service and sales aptitude, and showcasing enthusiasm for the creative aspects of the role and the Michaels brand.

📌 Application Steps

To apply for this Framer position:

• Submit your application through the provided link on the Michaels Careers portal (Workday).

• Tailor your resume to highlight relevant retail, customer service, sales, and any framing or craft-related experience. Use keywords from the job description.

• Prepare to discuss your experience using the STAR method, focusing on examples related to customer interaction, problem-solving, sales, and attention to detail.

• Research Michaels Stores and their custom framing services to demonstrate genuine interest and understanding of the business.

• Practice your responses to common interview questions, particularly those related to customer service, sales, and handling operational tasks. Be ready to discuss your availability for part-time work, including nights and weekends.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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