Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Store - 225 Columbia Mall Dr, Bloomsburg, Pennsylvania, United States

Job Type: Full-Time

Category: Retail Operations / Sales & Customer Service

Date Posted: May 22, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, with a specific focus on the custom framing department.

• Responsibilities include driving sales and production targets through personalized customer interactions and expert framing solutions.

• Key duties involve maintaining store standards, including merchandising, inventory management, and operational efficiency.

• The position requires adherence to Standard Operating Procedures (SOPs) to ensure compliance and operational excellence.

📝 Enhancement Note: While the title is "Framer," the core functions described encompass significant retail operations, sales, and customer service elements. The role requires a blend of technical framing skills and broader retail operational competencies, making it a hybrid position within the retail sector. This is not a traditional Revenue Operations, Sales Operations, or GTM role in the corporate sense, but rather a customer-facing operational role within a retail store.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by providing a memorable and consultative framing experience.
  • Actively engage customers to understand their needs and recommend appropriate custom framing solutions.
  • Drive sales performance by meeting and exceeding personal designer and custom framing sales and production goals.
  • Acknowledge customers promptly, assist in locating products, and offer solutions to meet their needs.

• Production & Quality Control:

  • Complete custom framing orders with a high degree of quality and adhere to delivery timelines.
  • Operate framing equipment and glass cutters safely and effectively.
  • Ensure the ready-made frame department and other assigned areas are well-maintained and merchandised.

• Store Operations & Merchandising:

  • Maintain a safe, clean, and clutter-free store environment, adhering to Standard Operating Procedures (SOPs).
  • Assist in executing directed replenishment and SISO (Single Item, Single Order) processes for assigned areas.
  • Participate in truck un-loading and stocking processes to meet store standards and budgetary requirements.
  • Maintain the visual presentation of the store, including displays and product placement.

• Customer Service & General Duties:

  • Provide friendly and efficient customer service, helping customers navigate the store and find desired items.
  • Operate the cash register and execute cash handling procedures according to company standards.
  • Support loss prevention (shrink) and safety programs.
  • Assist with the execution of Omni-channel processes, such as buy online, pick up in-store or ship-from-store.
  • Perform other duties as assigned to support store operations.

• Teamwork & Professionalism:

  • Interact positively and respectfully with colleagues, remaining calm and professional in challenging situations.

  • Promote commitment to the organization's vision and values, serving as a role model for customer service and teamwork.

📝 Enhancement Note: The responsibilities are heavily weighted towards direct customer interaction, sales, and in-store operational tasks. The "production" aspect refers to the creation of custom framing, not back-office operations. The mention of "Omni channel processes" indicates a need for understanding integrated retail operations.

🎓 Skills & Qualifications

Education:

Experience:

• Entry-level candidates are welcome; the role focuses on developing skills on the job.

Required Skills:

• Basic Computer Skills: Ability to use point-of-sale (POS) systems, potentially for order entry and customer management.

• Basic Measuring Skills: Essential for accurate custom framing measurements and production.

• Equipment Operation: Proficiency in operating framing equipment and a glass cutter.

• Customer Service Excellence: Demonstrated ability to interact positively with customers, understand their needs, and provide solutions.

• Sales Acumen: Ability to engage customers, recommend products, and drive sales.

• Cash Handling: Competency in operating a cash register and managing financial transactions accurately.

• Physical Stamina: Ability to stand for extended periods, lift heavy boxes and frames, and use ladders.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, understanding store operations and customer flow.

• Sales Experience: Proven track record in selling products or services, with an ability to consultatively sell custom framing solutions.

• Art & Design Affinity: An appreciation for art and design principles can enhance the ability to consult with customers on framing choices.

📝 Enhancement Note: The qualifications are geared towards practical, hands-on skills and customer interaction rather than complex analytical or strategic operations. "Basic computer skills" is a broad term, but in a retail context, it typically refers to POS systems and basic data entry. The emphasis on "basic measuring skills" and "framing equipment" highlights the technical aspect of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "operations portfolio" is not expected for this role, candidates are encouraged to showcase relevant experience.

• Customer Service Examples: Be prepared to discuss instances where you successfully resolved customer issues or exceeded customer expectations.

• Sales Achievements: Highlight any experience where you met or exceeded sales targets, particularly in a consultative sales environment.

• Problem-Solving Scenarios: Provide examples of how you have handled challenging situations in a retail or customer-facing setting.

• Process Adherence: Demonstrate an understanding of the importance of following procedures, such as SOPs, for consistent results.

Process Documentation:

• The role requires adherence to established Standard Operating Procedures (SOPs) for all aspects of the job, from customer interaction to production and cash handling.

• Understanding and executing workflows for custom framing orders, including order entry, production, and fulfillment.

• Familiarity with any inventory management or replenishment processes relevant to the framing department.

📝 Enhancement Note: This role does not require a traditional operations portfolio focused on process mapping, system implementation, or ROI analysis. Instead, candidates should be prepared to discuss their experience through the lens of customer service, sales performance, and adherence to established retail processes and safety protocols. The "process documentation" is primarily about following existing SOPs.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued paid leave for vacation, sick days, and personal time.

• Tuition Assistance: Support for employees pursuing further education, potentially including certifications or degrees relevant to retail management or design.

• Employee Discounts: Generous discounts on Michaels products and services, a significant perk for those interested in crafts and home décor.

• Retirement Savings Plan: Potential for a 401(k) or similar plan, often with a company match.

• Other Perks: Potential for performance-based bonuses, employee assistance programs, and opportunities for career advancement within the company.

Working Hours:

• This is a full-time position, typically requiring approximately 40 hours per week.

• Work schedules will include nights, weekends, and early mornings, as is common in retail operations.

• Flexibility in scheduling is often required to meet store staffing needs and customer traffic patterns.

📝 Enhancement Note: The salary estimate is based on general retail entry-level positions in Pennsylvania. Specific benefits and working hours are inferred from the provided company description which mentions "robust benefits for both full-time and part-time Team Members" including health insurance, PTO, tuition assistance, and employee discounts. The "working hours" are typical for a full-time retail associate role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and home décor, serving a broad customer base interested in creative pursuits.

Company Size: Large. Michaels operates over 1,300 stores across North America and employs a significant number of individuals, indicating a well-established corporate structure and robust operational framework.

Founded: 1973. With a long history, Michaels has a mature brand presence and established operational methodologies.

Headquarters: Irving, Texas.

Team Structure:

• Store Level: The primary team structure is within individual retail stores, comprising a Store Manager, Assistant Store Managers, Team Leads, and Team Members (including roles like Framer, Cashier, Sales Associate).

• Reporting: The Framer role typically reports to a Team Lead or Assistant Store Manager, who in turn report to the Store Manager.

• Cross-functional Collaboration: Collaboration is essential between all store team members to ensure smooth operations, excellent customer service, and efficient task completion. This includes working with colleagues in different departments, cashiers, and management.

Methodology:

• Customer-Centric Approach: The company emphasizes a strong focus on customer experience, from initial engagement to post-purchase satisfaction.

• Process Standardization: Michaels relies on Standard Operating Procedures (SOPs) to ensure consistency in operations, safety, and customer service across all locations.

• Sales and Performance Metrics: The organization tracks key performance indicators (KPIs) related to sales, customer satisfaction, operational efficiency, and shrink reduction.

• Teamwork and Support: A culture of mutual support and collaboration is encouraged to achieve store-level goals.

Company Website: https://www.michaels.com

📝 Enhancement Note: The company context highlights a large, established retail organization with a strong emphasis on customer experience and standardized operational procedures. The Framer role operates within this structured environment, requiring adherence to company-wide policies and a collaborative approach with in-store teams.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, customer-facing operational role within a retail store. It focuses on executing established processes and providing direct customer service and sales.

Reporting Structure: The Framer reports to store management (e.g., Team Lead, Assistant Manager) and works collaboratively with other store associates.

Operations Impact: The Framer's impact is primarily on the in-store customer experience, direct sales of custom framing services, and the operational efficiency of the framing department and store. Positive contributions directly influence store revenue and customer satisfaction.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering techniques and customer consultation.

• Retail Advancement: Potential to move into roles like Team Lead, Key Holder, Assistant Store Manager, or Store Manager within Michaels.

• Specialization: With experience, could potentially move into specialized roles within the framing department or related craft areas.

• Cross-Training: Opportunities to gain experience in other store functions, such as visual merchandising, inventory management, or cashiering.

📝 Enhancement Note: Career growth in this role is typically vertical within the retail store hierarchy or through developing specialized skills within the framing department. It's a foundational role within retail operations, offering a clear path for advancement within the Michaels organization for those who demonstrate strong performance and customer service skills.

🌐 Work Environment

Office Type: Retail Store Environment. This is a public-facing retail sales floor and a dedicated custom framing workshop/area within the store.

Office Location(s): The specific store location is 225 Columbia Mall Dr, Bloomsburg, Pennsylvania. This is a mall-based retail store.

Workspace Context:

• Customer Interaction Focus: The primary workspace is the sales floor and the custom framing counter/area, requiring constant interaction with customers.

• Production Area: The framing area may involve tools, materials, and equipment specific to custom framing, including glass cutters and potentially heat presses.

• Collaborative Atmosphere: The environment is dynamic and requires teamwork with other store associates to manage customer flow, stocking, and general store upkeep.

• Tools & Technology: Access to POS systems, framing equipment, glass cutters, and potentially basic computer systems for order management.

Work Schedule:

• The schedule is variable and includes nights, weekends, and early mornings to cover store operating hours.

• Full-time employees are expected to work approximately 40 hours per week, with the exact schedule determined by store needs.

📝 Enhancement Note: The work environment is a typical busy retail setting. The framing area itself may have specific safety considerations due to tools like glass cutters and heat presses. The dynamic nature of retail means constant adaptation to customer traffic and operational demands.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: The primary interview will likely be conducted at the store location. This will involve meeting with the Store Manager or Assistant Manager.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to customer service and sales.

• Situational Questions: Expect questions about how you would handle common retail scenarios, such as dealing with a difficult customer, managing multiple tasks, or approaching a customer for sales.

• Cultural Fit: The interview will assess your alignment with Michaels' values, such as teamwork, creativity, and customer focus.

Portfolio Review Tips:

• For this role, a formal portfolio is not required. However, be prepared to discuss your relevant skills and experiences using specific examples:
  • Customer Service Stories: Have 2-3 examples ready of how you've provided excellent customer service or resolved a customer issue.
  • Sales Successes: If you have sales experience, be ready to discuss times you met or exceeded targets, particularly through consultative selling.
  • Problem-Solving: Prepare to describe a time you faced a challenge in a previous role and how you overcame it.
  • Technical Aptitude: Be prepared to talk about any experience you have with tools, equipment, or precise tasks.

Challenge Preparation:

• Customer Interaction Simulation: You might be asked to role-play a customer interaction, for example, approaching a customer browsing the framing samples or handling a custom order inquiry.

• Situational Judgment: Be ready to answer questions like "What would you do if a customer is unhappy with their framing order?" or "How would you prioritize tasks during a busy period?"

• Understanding of the Role: Demonstrate that you understand the dual nature of the role: skilled custom framing production and proactive customer engagement/sales.

📝 Enhancement Note: The interview process for a retail role like this is typically practical and behavioral, focusing on assessing soft skills, customer service aptitude, and basic technical capabilities rather than strategic operations knowledge. Preparation should focus on concrete examples from past experiences that demonstrate these qualities.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters/Frame Moulding Cutters: Specialized tools for cutting framing materials accurately.
  • Glass Cutters: Essential for cutting glass or acrylic to size for picture frames.
  • Heat Press: Potentially used for certain types of framing or mounting processes.
  • Assembly Tools: Such as underpinner machines, staplers, and glue guns for assembling frames.

• Measuring Tools: Rulers, tape measures, and potentially specialized framing measurement devices.

• Point of Sale (POS) System: For processing sales transactions, managing customer orders, and potentially inventory lookups.

Analytics & Reporting:

CRM & Automation:

• The POS system may have basic CRM functionalities for tracking customer orders and contact information.

• Automation in this context refers to the efficient use of framing machinery and SOPs to streamline the production process.

📝 Enhancement Note: The technology stack for this role is very hands-on and directly related to the craft of framing and retail transaction processing. It's less about software suites and more about specialized tools and basic retail technology.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive shopping and framing experience is paramount.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression, both in products and in customer solutions.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and support each other.

• Integrity & Accountability: Upholding company standards, honesty in transactions, and taking ownership of responsibilities.

• Efficiency & Quality: Balancing speed of service with high-quality craftsmanship in framing.

Collaboration Style:

• Direct & Supportive: Team members are expected to communicate openly, offer assistance to one another, and work together to manage store operations.

• Customer-Centric Teamwork: Collaboration is often driven by the need to serve customers efficiently, whether it's finding a product, processing a sale, or completing a custom order.

• Shared Responsibility: All team members contribute to maintaining the store's appearance, stock levels, and overall customer experience.

📝 Enhancement Note: The culture is geared towards a positive, customer-focused retail environment that values creativity. Teamwork is essential for managing the daily demands of a busy store.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time to complete custom framing orders accurately while also attending to walk-in customers and sales opportunities.

• Handling Difficult Customers: Addressing customer dissatisfaction or complex requests with patience and professionalism.

• Pace of Retail: Adapting to the fast-paced and often demanding environment of a retail store, especially during peak seasons.

• Physical Demands: The role requires physical stamina for standing, lifting, and working with tools.

• Learning Technical Skills: Mastering the operation of framing equipment and achieving a high standard of framing quality.

Learning & Development Opportunities:

• Framing Craftsmanship: Deepen expertise in custom framing techniques, materials, and design principles.

• Sales & Customer Consultation: Develop advanced sales and consultation skills to better serve custom framing clients.

• Retail Operations Fundamentals: Gain a comprehensive understanding of retail store management, including inventory, merchandising, and POS operations.

• Leadership Potential: For high performers, opportunities exist to develop leadership skills and move into supervisory roles within the store.

• Product Knowledge: Expand knowledge of craft supplies, art materials, and home décor trends.

📝 Enhancement Note: The challenges are typical of a hands-on retail role that requires a blend of technical skill and customer interaction. Growth opportunities focus on mastering the craft, enhancing sales abilities, and progressing within the retail management structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a customer who is unsure about framing options, a customer who is unhappy with a completed order, or how you would approach a customer browsing the framing department.

• Sales Approach: Describe your process for identifying customer needs and recommending solutions, especially for custom products like framing. How do you handle objections?

• Time Management & Prioritization: How would you manage your time if you have a custom framing order due, customers waiting for assistance, and a need to restock the department?

• Teamwork & Conflict Resolution: How do you contribute to a positive team environment? Describe a time you worked with a colleague to solve a problem or overcome a challenge.

Company & Culture Questions:

• Why Michaels? Research Michaels' mission, values, and product offerings. Be ready to articulate why you are interested in working for this specific company.

• Creativity & Passion: How do you express creativity? What interests you about arts, crafts, or home décor?

• Understanding of the Role: Demonstrate that you understand the dual nature of the Framer role – the skilled craft of framing and the importance of customer service and sales.

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on preparing concise, compelling stories from your experience:
  • STAR Method: Use the Situation, Task, Action, Result (STAR) method to structure your answers about past experiences.
  • Quantify Achievements: Whenever possible, use numbers to illustrate your impact (e.g., "Increased framing sales by X%," "Served an average of Y customers per hour").
  • Highlight Relevant Skills: Emphasize any experience with tools, precision work, customer consultation, or sales.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, showcasing customer service skills, sales aptitude, and an understanding of retail operations. The STAR method is highly recommended for structuring responses.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels career portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, hands-on, or precision-based work experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "equipment operation."

• Prepare Your Stories: Think of specific examples using the STAR method that demonstrate your skills in customer interaction, problem-solving, teamwork, and any relevant technical aptitude.

• Research Michaels: Familiarize yourself with Michaels' products, services, mission, and values to show genuine interest and cultural fit.

• Practice Interview Questions: Rehearse answers to common retail interview questions, focusing on demonstrating enthusiasm, reliability, and a strong work ethic.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.