Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Springfield, Missouri, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-07-30

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service and sales expertise within a retail environment, specifically centered around custom framing solutions.

• Key responsibilities include building strong customer relationships, accurately fulfilling custom framing orders to high-quality standards, and maintaining departmental presentation.

• The Framer will also contribute to overall store operations, including merchandising, inventory management, and ensuring a safe, clean, and well-stocked environment for shoppers.

• Proficiency in operating specialized framing equipment and basic technical skills are essential for success in this hands-on role.

📝 Enhancement Note: While the input data suggests a "Framer" role, the description clearly indicates it's a retail position with a focus on custom framing services. This is not a traditional operations role in the sense of supply chain or backend process optimization, but rather a customer-facing role deeply integrated with product sales and service delivery within a retail operations framework. The "Operations" category has been broadened to include Retail Operations and Custom Framing to accurately reflect the role's function.

📈 Primary Responsibilities

• Build and nurture customer relationships by leveraging the Elevated ABC Deliver methodology to understand needs and propose tailored custom framing solutions.

• Achieve and exceed personal sales and production targets for the custom framing department.

• Execute custom framing orders with a high degree of precision, quality, and adherence to promised timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Outlet) and Directed Replenishment processes.

• Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions to their needs.

• Ensure a safe, clean, and clutter-free store environment in accordance with Standard Operating Procedures (SOPs) and company programs.

• Support company-wide shrink and safety initiatives through diligent adherence to policies and procedures.

• Engage positively and respectfully with colleagues and customers, even in challenging situations, acting as a role model for company values and vision.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget requirements.

• Operate the cash register accurately and efficiently, adhering to all cash handling standards.

• Proactively acknowledge customers, assist with product location, and provide effective solutions to inquiries.

• Support and execute omni-channel processes as required, ensuring a seamless customer experience across channels.

📝 Enhancement Note: The responsibilities listed are directly extracted and organized from the provided job description, with an emphasis on framing services, customer interaction, and general retail operations. No significant inferences were made beyond structuring the existing information.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong aptitude for learning and applying technical skills is implied.

Experience:

• 0-2 years of experience in a customer-facing role is typically expected for this level.

• Demonstrated ability to learn and apply new processes and operational procedures. Required Skills:

• Basic computer skills for order processing and system navigation.

• Proficiency in basic measuring skills for accurate framing specifications.

• Ability to operate specialized framing equipment safely and effectively.

• Competence in operating a glass cutter.

• Cash handling proficiency and experience with point-of-sale (POS) systems.

• Strong customer service orientation and interpersonal skills.

• Ability to follow Standard Operating Procedures (SOPs) and company programs diligently. Preferred Skills:

• Previous retail experience, particularly in a sales or customer advisory capacity.

• Proven experience in selling products and/or services, with an aptitude for consultative selling.

• Experience operating a heat press.

• Familiarity with inventory management and merchandising principles.

• Basic understanding of visual merchandising techniques.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections from the raw input have been interpreted and detailed under "Required Skills" and "Preferred Skills" respectively. Basic computer and measuring skills are considered fundamental requirements. Retail experience and sales aptitude are noted as preferred, aligning with typical entry-level retail positions that involve consultative selling.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstration of how previous roles involved customer interaction and problem-solving, specifically in service or product sales.

• Examples of successfully managing tasks that required attention to detail and adherence to process (e.g., order accuracy, inventory management).

• Showcase of any experience with specialized tools or equipment, highlighting safety and proficiency.

• Evidence of ability to work with systems, such as POS, basic computer applications, or inventory tracking software. Process Documentation:

• Ability to follow and execute established Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Understanding of workflow in a retail environment, from customer engagement to order fulfillment and transaction processing.

• Willingness to learn and implement new processes related to custom framing, merchandising, and customer service initiatives.

📝 Enhancement Note: As this is an entry-level retail position, a formal "Process & Systems Portfolio" is generally not required. However, the "Portfolio Essentials" section has been framed to guide candidates on how to present relevant experiences that demonstrate the required competencies, drawing parallels to operations concepts like process adherence and system usage in a retail context.

💵 Compensation & Benefits

Salary Range: $13.00 - $15.30 per hour

• This range reflects the hourly pay for the Framer position in Springfield, Missouri, based on the provided data. This is a part-time role, and actual earnings will depend on hours worked.

• The stated range aligns with typical entry-level retail positions in the specified region, considering general cost of living and industry benchmarks for similar roles. Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options.

• Telemedicine services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter benefits: Assistance with transportation costs to and from work.

• Tuition assistance: Support for continuing education and professional development.

• Adoption assistance: Financial aid to support employees building their families.

• Various voluntary insurance options: Additional coverage for life, disability, etc.

• Employee discounts: Significant savings on Michaels products and services.

• Access to partner discount programs: Additional savings through affiliated companies.

Working Hours: The position is listed as "Part time." While the exact hours are not specified, the work environment description notes that work hours include nights, weekends, and early mornings, indicating flexibility is required. The provided "Working Hours" field of 40 hours per week seems to conflict with "Part time" employment type; it's likely the 40 hours is a placeholder or refers to standard full-time hours in other contexts, and this role will be structured accordingly for part-time staff.

📝 Enhancement Note: The salary range and benefits are directly extracted from the provided text. The "Working Hours" field was adjusted to reflect the "Part time" employment type, noting the potential discrepancy and emphasizing the need for flexible scheduling based on the work environment description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading omni-channel retailer specializing in arts, crafts, home décor, and seasonal products. The company operates over 1,300 stores across North America, along with significant online retail presence.

Company Size: Large enterprise. Michaels operates over 1,300 retail stores and is headquartered in Irving, Texas, indicating a substantial employee base and operational scale. This size suggests established processes and a structured corporate environment.

Founded: 1973. Michaels has a long history in the retail sector, positioning itself as a well-established and experienced market leader in its niche.

Team Structure:

• The Framer likely works within a store-level team comprising a Store Manager, Assistant Store Managers, and fellow Team Members specializing in various departments (e.g., crafts, framing, seasonal).

• Reporting is typically hierarchical, with the Framer reporting to a department lead or Assistant Store Manager responsible for custom framing and sales.

• Cross-functional collaboration is essential, as the Framer will interact with all store associates and potentially collaborate on tasks like truck unloading, general store maintenance, and customer assistance across departments. Methodology:

• Data Analysis & Insights: While not a direct analytical role, the Framer contributes to sales data through transactions and customer feedback, which informs inventory, merchandising, and service improvements.

• Workflow Planning & Optimization: Adherence to SOPs for framing and store operations is key. Opportunities for personal workflow optimization within their framing duties are encouraged through efficiency in production and customer service.

• Automation & Efficiency: The role involves using specialized equipment and POS systems, which are forms of automation within the retail context. Efficiency is achieved through skilled operation and effective time management.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company context, including industry, size, and founding date, has been inferred from the provided description and general knowledge about Michaels Stores. The team structure and methodology sections are extrapolated based on typical retail store operations for a large chain.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within retail operations, specifically focused on customer-facing service and specialized product assembly/sales. It's an excellent starting point for individuals looking to enter the retail industry or develop foundational customer service and sales skills.

Reporting Structure: The Framer typically reports to a Store Manager or Assistant Store Manager who oversees daily store operations and departmental performance. This structure provides direct supervision and guidance.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and customer satisfaction by providing quality products and excellent service. Their role contributes to the store's overall profitability and reputation as a trusted source for creative supplies and services.

Growth Opportunities:

• Skill Advancement: Opportunities to become a lead framer, taking on more complex projects or training new team members, and mastering advanced framing techniques.

• Cross-Training: Potential to gain experience in other store departments, such as general crafts, seasonal displays, or inventory management, broadening skill sets.

• Leadership Development: Progression into supervisory roles like Assistant Store Manager or Store Manager, overseeing larger teams and broader store operations.

• Specialization: Developing expertise in custom framing that could lead to roles in higher-volume framing centers or specialized art supply businesses.

📝 Enhancement Note: Career progression is framed in the context of retail operations, moving from an entry-level, specialized role to broader management or deeper specialization within the company. The "Operations Impact" focuses on the direct contribution to revenue and customer experience within a retail setting.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and a dedicated custom framing area within a Michaels store.

Office Location(s): Springfield, Missouri. The specific location is 6717 Spring Mall Dr, Springfield, MO. This is a typical retail mall location, suggesting accessibility and customer traffic.

Workspace Context:

• Collaborative Environment: The framing shop is an integral part of the retail store, requiring constant interaction with customers and collaboration with other store associates for tasks like stocking and customer assistance.

• Tools and Technology: Access to specialized framing equipment (e.g., mat cutters, assembly tools, potentially a heat press) and standard retail technology (POS systems, basic computers).

• Team Interaction: Frequent opportunities for interaction with team members during daily operations, stock replenishment, and customer support, fostering a team-oriented atmosphere.

Work Schedule: This is a part-time position. The work environment description indicates that work hours include nights, weekends, and early mornings, requiring flexibility from the employee to cover various shifts and store operating hours.

📝 Enhancement Note: The work environment is described based on the input detailing a "public retail store setting" and specific operational aspects like the frame shop and stocking