Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Sparks, Nevada, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: May 19, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is integral to the retail operations of Michaels Stores, focusing on creating custom framing solutions and building strong customer relationships.

• Responsibilities include driving sales and production targets within the Custom Framing department, adhering to Standard Operating Procedures (SOPs).

• Key aspects involve maintaining store presentation, including merchandising, stock upkeep, and ensuring a safe, clean retail environment.

• The position requires proficient handling of customer transactions, operational tasks, and contributing to overall store efficiency and customer satisfaction.

📝 Enhancement Note: While the title is "Framer," the core responsibilities extend beyond just framing to encompass broader retail operations, customer service, and sales within a specialized department. This suggests a role that blends technical craft with customer-facing sales and store upkeep.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain strong customer relationships by providing personalized design consultations for custom framing solutions.
  • Actively engage customers by acknowledging them, assisting in locating products, and offering solutions that meet their creative needs.
  • Drive sales and production targets for the Custom Framing department through elevated customer service and effective sales techniques, utilizing the "Elevated ABC Deliver" methodology.

• Custom Framing Operations:

  • Execute custom framing orders with a high degree of quality and adherence to deadlines.
  • Operate framing equipment and glass cutters safely and efficiently.
  • Ensure all framing projects meet quality standards and customer expectations.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, SISO (Single Item Single Order), and Directed Replenishment areas to ensure optimal presentation and stock availability.
  • Contribute to a safe, clean, and clutter-free store environment by adhering to Standard Operating Procedures (SOPs) and company programs.
  • Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget.

• Customer Service & Transaction Management:

  • Provide friendly and efficient customer service throughout the store, assisting customers in finding products and offering solutions.
  • Operate the cash register accurately and execute cash handling procedures to company standards.
  • Support and participate in Omni channel processes as required.

• Team Collaboration & Compliance:

  • Interact with colleagues in an accepting and respectful manner, promoting a positive and collaborative work environment.

  • Adhere to all company policies, programs, and safety initiatives.

  • Support shrink reduction programs and maintain a secure store environment.

📝 Enhancement Note: The responsibilities highlight a dual focus: specialized framing craft and general retail duties. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a sales-driven approach to custom framing, requiring consultative selling skills beyond basic order-taking.

🎓 Skills & Qualifications

Education:

• No specific educational degree is listed as a requirement, suggesting an emphasis on practical skills and on-the-job training.

Experience:

• 0-2 years of experience in a customer-facing role.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, process orders, and potentially use basic inventory management software.

• Basic Measuring Skills: Precision in taking measurements for framing projects is critical.

• Equipment Operation: Proficiency in operating framing equipment and glass cutters is essential.

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions.

• Sales Acumen: Aptitude for consultative selling to drive custom framing sales and achieve targets.

• Cash Handling: Accuracy and integrity in managing financial transactions.

• Merchandising Standards: Understanding of how to present products effectively in a retail environment.

Preferred Skills:

• Retail Experience: Prior experience working in a retail setting, understanding store flow and customer interaction dynamics.

• Sales Experience: Proven track record of selling products or services, particularly in a consultative or custom-solution environment.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles.

• Inventory Management: Experience with stock control, replenishment, and visual merchandising.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections clearly delineate essential versus advantageous qualifications. The emphasis on basic skills suggests a role that is accessible to individuals with limited prior experience but a willingness to learn specialized craft and sales techniques.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are expected to demonstrate their capabilities through their experience and interview performance.

• Process Optimization: Ability to understand and adhere to Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Metrics and Efficiency: Candidates should be prepared to discuss how they contribute to sales targets, production efficiency, and inventory accuracy.

• System Implementation: Familiarity with POS systems and basic computer operations is required.

• ROI Demonstration: While not directly applicable for an entry-level role, candidates should be able to articulate how their efforts in sales and efficient production contribute to the company's profitability.

Process Documentation:

• Candidates are expected to follow established company processes for:
  • Workflow Design and Optimization: Adherence to SOPs for framing order creation, production, and customer service.
  • Implementation and Automation: Understanding how to use provided equipment and systems (POS, framing tools) to fulfill orders efficiently.
  • Measurement and Performance Analysis: Awareness of how individual performance contributes to team sales goals and production metrics.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio is unlikely. The "portfolio" is essentially demonstrated through the application, resume highlighting relevant experiences, and interview performance where candidates can speak to their skills and past achievements in areas like customer service, sales, and operational tasks.

💵 Compensation & Benefits

Salary Range:

• The stated total base pay range for this position is $12.25 - $14.40 per hour.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued time off for rest and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products, which can be a significant perk for creative individuals.

• Other Benefits: Additional benefits may be available, as indicated by the mention of "much more" and the reference to mikbenefits.com.

Working Hours:

• This is a PART_TIME position.

• The provided input indicates "40" for ai_working_hours, which is typically a full-time designation. However, given the employment_type is explicitly "PART_TIME", this likely refers to the maximum potential hours or a standard full-time equivalent that the role might draw from, rather than a guarantee of 40 hours per week for a part-time employee.

• Work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment.

• Flexibility is expected to accommodate customer needs and operational requirements.

📝 Enhancement Note: The salary range is presented as a typical hourly rate for entry-level retail positions in the US. The benefits listed are standard for many retail employers, with tuition assistance and employee discounts being particularly attractive components for team members. The discrepancy in ai_working_hours versus employment_type suggests that while the role is part-time, it might offer a consistent number of hours, or the "40" is a placeholder for a standard work week, not a guarantee for part-time staff.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading retailer in this sector in North America, offering a wide range of supplies for various creative activities, alongside custom framing services.

Company Size: Large. Michaels operates over 1,300 stores across the US and Canada, employing a significant workforce. This scale suggests established operational processes and a structured corporate environment.

Founded: 1973. With a long history, Michaels has a well-defined brand identity and operational history.

Team Structure:

• Operations Focus: The Framer role is part of the in-store retail operations team, directly contributing to customer experience and sales within the store.

• Reporting: Likely reports to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager.

• Cross-functional Collaboration: Works closely with other store associates across various departments (e.g., sales floor, cashiers, inventory) to ensure smooth store operations and a cohesive customer experience. Collaboration with the broader operations and merchandising teams at a corporate level may also occur indirectly through adherence to company-wide SOPs.

Methodology:

• Data Analysis: While this role is not primarily analytical, performance is tracked via sales figures, production efficiency, and customer feedback. Adherence to data-driven SOPs is key.

• Workflow Planning: Focus on efficient execution of customer orders, stock management, and daily store tasks according to established procedures.

• Automation and Efficiency: Utilizes provided equipment (framing tools, POS) to streamline processes. The company likely employs broader automation strategies in inventory and logistics.

Company Website: www.michaels.com

📝 Enhancement Note: The company's long-standing presence and large retail footprint indicate a mature operational structure. The culture likely emphasizes customer service, creativity, and adherence to established retail practices. The "Framer" role is a specialized component within this larger retail ecosystem.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Specialist. This role serves as a foundational position within the retail operations of Michaels, focusing on a specific department (Custom Framing) but requiring broader retail competencies.

Reporting Structure: Typically reports to a Store Manager or Assistant Manager, indicating a direct line of supervision within the store hierarchy.

Operations Impact: The Framer's impact is primarily on the direct customer experience, sales revenue generated by the framing department, and the operational efficiency of that specific area. High-quality framing and excellent customer service contribute to customer loyalty and repeat business.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled Custom Framing Specialist, mastering design, materials, and production techniques.

• Sales Progression: Potential to advance into sales lead or senior sales associate roles within the store, leveraging strong customer service and sales experience.

• Leadership Potential: With demonstrated performance and leadership qualities, there may be opportunities to move into supervisory roles such as Assistant Store Manager or Framing Department Manager.

• Cross-Departmental Experience: Gaining experience across different store functions can pave the way for broader retail management roles.

📝 Enhancement Note: For an entry-level role, the primary growth path is within the retail store environment. Developing expertise in custom framing and sales can lead to specialized roles or management opportunities within Michaels' extensive store network.

🌐 Work Environment

Office Type: Retail Store Environment. This involves working on the sales floor and within a dedicated frame shop area.

Office Location(s): The specific role is located at the Sparks, Nevada store (165 Los Altos Pkwy). Michaels has numerous locations across North America.

Workspace Context:

• Collaborative Environment: Works within a team of store associates, fostering a collaborative atmosphere focused on customer service and store operations.

• Tools and Technology: Access to framing equipment, tools (glass cutter, heat press), POS systems, and potentially basic computer terminals for order management.

• Team Interaction: Frequent interaction with colleagues throughout the day, especially during busy periods, truck unloads, and stocking.

Work Schedule:

• Part-time, with hours including nights, weekends, and early mornings.

• The work environment is dynamic and fast-paced, requiring adaptability to customer traffic and operational needs.

• The frame shop area may involve specific safety considerations due to tools like glass cutters and heat presses.

📝 Enhancement Note: The work environment is hands-on and customer-centric, typical of a specialty retail store. While the main store areas are climate-controlled, stock rooms might not be. The frame shop itself is a specialized workspace within the larger retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an application review and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A primary interview will likely occur at the store location. This will assess:

  • Customer Service Skills: Role-playing scenarios or behavioral questions about handling customer interactions.
  • Sales Aptitude: Questions about how they would approach selling custom framing solutions and meet sales targets.
  • Operational Competency: Discussions about previous experience with POS systems, cash handling, and retail tasks.
  • Technical Aptitude: Questions related to basic measuring and willingness to learn to operate framing equipment.
  • Cultural Fit: Assessment of how well they align with Michaels' values of creativity, customer focus, and teamwork.

• Practical Assessment (Potential): While not explicitly stated, a brief demonstration of measuring skills or a discussion about how they would approach a framing design consultation might be included.

• Final Steps: May involve a final interview with a store manager and background checks.

Portfolio Review Tips:

• As this is an entry-level retail role, a formal portfolio is not expected.

• Resume Focus: Ensure your resume clearly highlights any customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Increased sales in previous role by X%").

• Behavioral Examples: Be prepared to share specific examples of how you've handled challenging customer situations, met sales goals, worked effectively in a team, and learned new skills quickly.

• Demonstrate Enthusiasm: Show genuine interest in Michaels, creativity, and the art of custom framing.

Challenge Preparation:

• Sales Scenario: Be ready to discuss how you would approach a customer looking for framing advice, considering their artwork, budget, and desired aesthetic.

• Problem-Solving: Anticipate questions about how you would handle a customer complaint or a mistake in an order.

• Teamwork: Prepare examples of how you've collaborated with colleagues to achieve a common goal.

📝 Enhancement Note: The interview process for this role will likely be practical and focused on assessing interpersonal skills, sales potential, and basic operational capabilities rather than a formal portfolio review or complex case studies.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Includes specialized tools for cutting mats, glass, and assembling frames.

• Glass Cutter: Essential for precise cutting of glass or acrylic for framing.

• Heat Press: May be used for specific mounting or finishing techniques in framing.

• Measuring Tools: Rulers, tape measures for accurate project dimensions.

• Point-of-Sale (POS) System: For processing customer transactions, orders, and managing sales data.

Analytics & Reporting:

• POS System Reports: Basic sales performance, transaction data, and potentially inventory movement reports.

• Inventory Management Systems: May be used for tracking stock levels of frames, mats, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM): While not a dedicated CRM role, the POS system may capture customer information for loyalty programs or follow-up. The "Elevated ABC Deliver" methodology implies a customer-centric approach that mirrors CRM principles.

• Automation: The company likely utilizes back-end automation for inventory and logistics, but this role focuses on manual execution of tasks.

📝 Enhancement Note: The technology stack is primarily focused on the tools needed for custom framing production and retail sales transactions. Proficiency with basic computer operations and the ability to learn specialized equipment are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: As a company focused on arts and crafts, a passion for creativity and helping customers celebrate through their projects is central.

• Customer Focus: Prioritizing customer needs, providing excellent service, and building relationships is paramount, especially in the custom framing department.

• Teamwork: Collaborating effectively with colleagues to ensure smooth store operations and a positive customer experience.

• Efficiency & Quality: Adhering to SOPs to ensure consistent quality in framing and efficient store operations.

• Respect & Positivity: Maintaining a positive and respectful attitude, even in challenging situations.

Collaboration Style:

• Cross-functional Integration: Works alongside other store associates to support sales, customer service, and operational tasks across departments.

• Process Review: Adheres to established processes and provides feedback where appropriate to improve efficiency or customer experience.

• Knowledge Sharing: Sharing best practices for customer service, sales techniques, and framing solutions with team members.

📝 Enhancement Note: Michaels' culture is deeply rooted in creativity and customer engagement. The values emphasize a positive, collaborative, and customer-centric approach to retail operations, with a strong emphasis on quality and efficiency in specialized areas like custom framing.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Craft and Sales: Effectively managing time between detailed framing work and proactive customer engagement/sales activities.

• Customer Expectations: Meeting diverse customer needs and design preferences for custom framing, often on a budget.

• Pace of Retail: Adapting to a fast-paced retail environment, managing multiple tasks during peak times, and handling stock replenishment efficiently.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and precise manual dexterity.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skills in custom framing design, materials, and techniques.

• Sales and Customer Service Skills: Develop advanced consultative selling and customer relationship management abilities.

• Retail Operations Knowledge: Gain a comprehensive understanding of various retail functions within a large organization.

• Potential for Advancement: Opportunities to grow into leadership roles within store management or specialized departments.

📝 Enhancement Note: The challenges in this role are typical for a specialized retail position that requires both technical skill and strong interpersonal abilities. The growth opportunities are primarily internal, leveraging the extensive network and established career paths within Michaels.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs." (Focus on active listening, problem-solving, and customer satisfaction.)

• "How would you approach selling a custom framing package to someone who might be hesitant about the cost?" (Highlight consultative selling, emphasizing value, quality, and the emotional benefit of preserving artwork.)

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in a framing role?" (Connect your passion for creativity, art, or customer service to the company's mission.)

• "How do you handle working under pressure or during busy periods in a retail environment?" (Emphasize organizational skills, ability to prioritize, and maintaining a positive attitude.)

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on articulating your skills and experience effectively:
  • Resume Walkthrough: Be prepared to discuss specific achievements and responsibilities listed on your resume, providing context and examples.
  • Scenario-Based Answers: Use the STAR method (Situation, Task, Action, Result) for behavioral questions to provide clear, concise, and impactful responses.
  • Demonstrate Enthusiasm: Convey your excitement about creativity, design, and helping customers bring their projects to life.

📝 Enhancement Note: Interview preparation should focus on showcasing customer service skills, sales potential, attention to detail, and a genuine interest in Michaels and the creative arts. Practical, scenario-based answers will be more effective than theoretical ones.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight relevant experience in customer service, sales, hands-on work, and any exposure to retail operations or craft-related activities. Use keywords from the job description such as "customer service," "sales," "merchandising," and "measuring skills."

• Interview Preparation: Practice answering common retail interview questions, focusing on behavioral examples using the STAR method. Prepare specific scenarios related to customer interactions, sales approaches, and problem-solving.

• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), mission, and values. Understand their position in the market and what makes their custom framing offerings unique.

• Portfolio Preparation (Verbal): Be ready to verbally "walk through" your relevant experiences, showcasing your skills in customer service, sales, and any hands-on work or problem-solving abilities that align with the Framer role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---