ESaaS - SFDC - Lightning UI & JavaScript Development

📍 Job Overview

Job Title: ESaaS - SFDC - Lightning UI & JavaScript Development

Company: Zensar

Location: Pune, Maharashtra, India

Job Type: Full-Time

Category: Salesforce Development / Technical Leadership

Date Posted: 2026-06-11T06:06:42

Experience Level: 10+ Years

Remote Status: Remote OK

🚀 Role Summary

• This role requires a seasoned Salesforce Tech Lead with extensive experience in Service Cloud, Lightning Web Components (LWC), and Apex development.

• The position focuses on leading the design and execution of scalable, high-performance Salesforce solutions.

• Key responsibilities include providing technical leadership, mentoring development teams, and ensuring adherence to best practices in Salesforce implementations.

• The role involves close collaboration with business stakeholders to translate complex requirements into robust technical solutions, including integrations with external systems.

📝 Enhancement Note: While the original job title highlights "Lightning UI & JavaScript Development," the description strongly emphasizes "Salesforce Tech Lead" with specific expertise in Service Cloud, LWC, and Apex. This suggests a more senior, leadership-oriented role focused on the Salesforce platform's technical architecture and development, rather than purely front-end UI development. The "ESaaS" prefix likely refers to "Enterprise as a Service," indicating a focus on delivering complex enterprise solutions.

📈 Primary Responsibilities

• Lead end-to-end Salesforce Service Cloud implementations, from initial design through to deployment and ongoing enhancements.

• Design and develop scalable, high-performance solutions utilizing Apex, Lightning Web Components (LWC), and the broader Lightning Framework.

• Collaborate closely with business stakeholders, product managers, and other cross-functional teams to gather, analyze, and translate business requirements into effective technical solutions.

• Provide strong technical leadership and mentorship to development teams, fostering a culture of best practices, code quality, and continuous learning.

• Conduct thorough code reviews, enforce coding standards, and ensure the delivery of high-quality, maintainable, and robust Salesforce solutions.

• Architect and implement integrations with external systems using REST and SOAP APIs, ensuring seamless data flow and interoperability.

• Optimize Salesforce system performance, monitor platform health, and ensure adherence to Salesforce platform governance policies and security best practices.

• Actively participate in architecture discussions, solution design reviews, and technical planning sessions to contribute to the overall Salesforce strategy.

• Manage deployments using CI/CD tools and effectively manage release cycles to ensure smooth and timely delivery of updates and new features.

• Troubleshoot and resolve complex technical issues, providing timely and effective solutions to maintain system stability and user satisfaction.

📝 Enhancement Note: The responsibilities listed are typical for a Salesforce Tech Lead role, emphasizing both hands-on development and leadership. The integration of "ESaaS" (Enterprise as a Service) suggests the role will involve complex, enterprise-level solutions and potentially a focus on how Salesforce fits into a broader service delivery model for clients.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. A Master's degree or relevant Salesforce certifications (e.g., Platform Developer I/II, Application Architect, System Architect) are highly advantageous.

Experience:

• 7-10 years of overall IT experience.

• Minimum of 4+ years of dedicated experience in Salesforce development and administration.

• Proven track record of successfully delivering at least two end-to-end Salesforce implementations. Required Skills:

• Deep expertise in Salesforce Service Cloud functionality, configuration, and best practices.

• Strong proficiency in Salesforce development languages: Apex, Visualforce, and SOQL/SOSL.

• Advanced skills in modern Salesforce front-end development using Lightning Web Components (LWC) and Aura Components.

• Experience in designing and implementing integrations with external systems using REST and SOAP APIs.

• Solid understanding of the Salesforce data model, security model, and platform governance principles.

• Experience with version control systems, particularly Git.

• Familiarity with CI/CD pipelines and tools for Salesforce deployments (e.g., Salesforce DX, Jenkins, Azure DevOps).

• Experience working in Agile/Scrum development environments.

• Proven ability to lead technical teams, mentor junior developers, and drive technical excellence.

• Excellent problem-solving and analytical skills with a strong ability to troubleshoot complex issues. Preferred Skills:

• Experience with other Salesforce clouds (e.g., Sales Cloud, Experience Cloud).

• Knowledge of Salesforce platform architecture and best practices for scalability and performance.

• Experience with Salesforce testing frameworks (e.g., Apex Unit Tests, LWC Testing).

• Familiarity with third-party Salesforce apps and AppExchange solutions.

• Understanding of system performance optimization techniques within the Salesforce ecosystem.

• Experience in enterprise-level solution design and architecture reviews.

📝 Enhancement Note: The experience requirement of "7-10 years of IT experience with at least 4+ years in Salesforce" combined with the "Tech Lead" title implies a need for significant hands-on technical depth alongside leadership capabilities. The "2+ end-to-end implementations" is a crucial indicator of practical project delivery experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least two distinct Salesforce end-to-end implementation projects, detailing your specific role, contributions, and the solutions architected.

• Provide examples of complex Apex code, LWC components, and integration patterns you have designed and implemented, accompanied by explanations of their functionality and benefits.

• Demonstrate experience with Salesforce Service Cloud features and how you've customized them to meet specific business needs.

• Include examples of process automation, workflow optimization, or custom functionality that significantly improved user efficiency or business outcomes.

• Highlight your approach to code quality, testing, and deployment strategies, potentially including examples of CI/CD implementation or Git workflow. Process Documentation:

• Evidence of designing and documenting technical specifications for Salesforce solutions, including data models, integration flows, and user interface designs.

• Documentation of best practices for Salesforce development, code reviews, and platform governance that you have implemented or advocated for.

• Examples of how you've streamlined development or deployment processes, potentially through automation or improved team workflows.

• Documentation related to troubleshooting and issue resolution, demonstrating a systematic approach to identifying and fixing complex problems.

📝 Enhancement Note: For a Tech Lead role, a portfolio is critical. It needs to demonstrate not just coding ability but also architectural thinking, problem-solving skills, and leadership in project execution. Highlighting specific contributions to successful end-to-end implementations is key.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Salesforce Tech Lead with 7-10+ years of experience in Pune, India, the estimated annual salary range is ₹12,00,000 to ₹20,00,000. This range accounts for the technical expertise, leadership responsibilities, and the critical nature of Salesforce implementations within enterprise environments.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Life and disability insurance.

• Paid time off, including vacation, sick leave, and public holidays.

• Professional development opportunities, including Salesforce certifications, training programs, and conference attendance.

• Retirement savings plan (e.g., Provident Fund).

• Opportunities for performance-based bonuses and incentives.

• Access to Zensar's global employee assistance program.

• Potential for flexible working hours and remote work arrangements.

Working Hours: Standard full-time work hours, typically 40 hours per week. While the role is listed as "Remote OK," an expectation of consistent availability during core business hours for collaboration and team synchronization is implied.

📝 Enhancement Note: Salary estimation for Pune, India, is based on current market data for similar roles, considering factors like the IT hub status of Pune, the demand for Salesforce expertise, and the seniority level. The range is broad to accommodate variations in specific experience, skill sets, and negotiation. The benefits are standard for a large IT services company like Zensar.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / IT Services & Consulting. Zensar operates in a dynamic and competitive global market, providing digital solutions and experiences for leading enterprises across various sectors. This means the company culture is likely driven by innovation, client-centricity, and a fast-paced, project-oriented environment.

Company Size: 10,000+ employees. This large size indicates a well-established organization with structured processes, diverse teams, and ample opportunities for career growth and specialization. It also suggests a robust HR and support infrastructure.

Founded: Zensar has a long history, being part of the $4.8 billion RPG Group. This established foundation implies stability and a deep understanding of enterprise IT needs. The company's purpose, "Together, we shape experiences for better futures," suggests a forward-thinking and impact-driven culture.

Team Structure:

• The Salesforce development team is likely part of a larger digital transformation or client solutions unit. Team size can vary but typically includes Salesforce Developers, Administrators, Business Analysts, and potentially QA Engineers.

• Reporting structure is likely hierarchical, with a Tech Lead reporting to a Project Manager, Solution Architect, or an Engineering Manager, and in turn, leading a team of developers.

• Cross-functional collaboration is essential, involving close work with business stakeholders, product owners, solution architects, and potentially other technology teams (e.g., integration specialists, data engineers) to deliver comprehensive ESaaS solutions. Methodology:

• Data Analysis and Insights: Emphasizing data-driven decision-making, likely using Salesforce reports/dashboards and potentially external analytics tools to track project progress, system performance, and business impact.

• Workflow Planning and Optimization: Utilizing Agile methodologies (Scrum, Kanban) for iterative development, sprint planning, backlog grooming, and continuous process improvement to enhance efficiency and delivery timelines.

• Automation and Efficiency Practices: Implementing automation wherever possible, from code deployments (CI/CD) to business processes within Salesforce, to reduce manual effort and improve scalability.

Company Website: https://www.zensar.com/

📝 Enhancement Note: Zensar's description emphasizes "experience-led everything" and "ONE with Client" values. This suggests a strong focus on client outcomes, collaborative problem-solving, and delivering exceptional digital experiences. The RPG Group affiliation provides a strong corporate backing.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Technical Lead. It requires not only deep technical expertise in Salesforce development (Apex, LWC, Service Cloud) but also the ability to guide and mentor a team, influence technical decisions, and contribute to architectural design. It bridges the gap between hands-on development and technical leadership.

Reporting Structure: The Tech Lead will likely report to a Project Manager, Program Manager, or a Senior Architect. They will be responsible for leading a team of Salesforce developers, guiding their technical work, and ensuring delivery aligns with project goals and architectural standards.

Operations Impact: The impact of this role is significant, directly influencing the success of Salesforce Service Cloud implementations. This includes improving customer service operations, enhancing agent productivity, driving customer satisfaction, and ultimately contributing to the client's business objectives and revenue growth through efficient and effective service delivery powered by Salesforce.

Growth Opportunities:

• Technical Specialization: Deepen expertise in advanced Salesforce technologies, such as Salesforce CPQ, Field Service Lightning, Einstein AI, or become a certified Salesforce Application/System Architect.

• Leadership Advancement: Transition to roles like Solution Architect, Engineering Manager, or Program Manager, overseeing larger initiatives and multiple teams.

• Cross-Functional Exposure: Gain experience in other areas of digital transformation, client management, or pre-sales consulting within Zensar.

• Industry Certifications & Training: Continuous learning through obtaining advanced Salesforce certifications and participating in industry conferences and workshops.

📝 Enhancement Note: The role is clearly a senior technical leadership position. Growth opportunities are expected to be in either deeper technical mastery or broader management/architectural responsibilities within the Salesforce ecosystem or Zensar's broader digital services.

🌐 Work Environment

Office Type: The presence of a physical office location in Pune suggests a hybrid or on-site work environment as the default, though the "Remote OK" status indicates flexibility. The office would likely be a modern, collaborative workspace designed to support IT professionals, featuring meeting rooms, collaboration zones, and dedicated workstations.

Office Location(s): Plot No. 4, MIDC, Kharadi, Off Nagar Road, Pune, Maharashtra, 411014, India. This is a well-established industrial and IT hub in Pune, offering good connectivity and access to talent.

Workspace Context:

• Collaboration: Expect a collaborative environment where team members regularly interact, share knowledge, and work together on projects. This could involve daily stand-ups, sprint reviews, and ad-hoc problem-solving sessions.

• Tools & Technology: Access to standard IT infrastructure, high-speed internet, and development tools necessary for Salesforce development, including IDEs, version control systems, and potentially project management software.

• Team Interaction: Opportunities to interact with a diverse team of IT professionals, including developers, testers, business analysts, and project managers, fostering a rich learning environment.

Work Schedule: Standard work hours are likely Monday to Friday. Given the "Remote OK" status and the nature of IT projects, there might be some flexibility, but core hours for team synchronization and client interactions are expected. The role may occasionally require working outside standard hours to meet project deadlines or address critical issues.

📝 Enhancement Note: The "Remote OK" designation is a key benefit, offering flexibility. However, for a Tech Lead role, regular team interaction and potential client-facing meetings might necessitate consistent availability during core business hours, regardless of location.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial screening to assess basic qualifications, experience, and cultural fit.

• Technical Interview(s): Expect one or more technical interviews focusing on Salesforce development (Apex, LWC, Service Cloud), integration patterns, problem-solving, and architectural design. This may involve coding challenges or discussions on past projects.

• Portfolio Presentation: A dedicated session to present your technical portfolio, showcasing key Salesforce projects, your contributions, and the impact of your work. Be prepared to discuss technical challenges, solutions, and outcomes in detail.

• Team/Hiring Manager Interview: An interview with the hiring manager and potentially senior team members to assess leadership capabilities, team collaboration style, and alignment with Zensar's culture and values.

• Final Round: Potentially a final interview with a senior leader or architect for a broader perspective on your fit and potential contributions.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 of your strongest, most relevant Salesforce projects that best demonstrate your expertise in Service Cloud, LWC, Apex, and integrations.

• Quantify Impact: For each project, clearly articulate the business problem, your specific technical solution, the technologies used, and quantifiable results (e.g., efficiency gains, cost savings, improved user satisfaction).

• Showcase Technical Depth: Be ready to walk through code snippets, architectural diagrams, and explain complex design decisions, trade-offs, and why you chose certain approaches.

• Highlight Leadership: For a Tech Lead role, emphasize instances where you led a team, mentored developers, influenced technical direction, or drove best practices.

• Structure Your Narrative: Use a STAR (Situation, Task, Action, Result) method for explaining your contributions and ensuring a clear, compelling story.

Challenge Preparation:

• Coding Exercises: Practice writing Apex triggers, classes, and LWC components. Be prepared for live coding sessions or take-home assignments focused on common Salesforce scenarios.

• System Design: Review common Salesforce integration patterns, scalability considerations, and best practices for Service Cloud configuration and customization.

• Problem-Solving Scenarios: Anticipate questions about troubleshooting complex technical issues, performance optimization, and resolving data integrity problems within Salesforce.

📝 Enhancement Note: The interview process for a Tech Lead role will be rigorous and heavily focused on technical depth, problem-solving, and leadership potential. A well-prepared portfolio is non-negotiable.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce Platform: Extensive hands-on experience with Salesforce Service Cloud, including its core features, configuration, and customization capabilities.

• Apex: Proficiency in writing Apex classes, triggers, batch jobs, and test classes for custom business logic and automation.

• Lightning Web Components (LWC): Strong skills in developing modern, efficient, and performant UI components using JavaScript, HTML, and CSS.

• Visualforce: Familiarity with Visualforce for legacy components or specific use cases, though LWC is the modern standard.

Analytics & Reporting:

• Salesforce Reports & Dashboards: Ability to create and interpret reports and dashboards for tracking Service Cloud metrics, project progress, and system performance.

• SOQL/SOSL: Expertise in writing Salesforce Object Query Language (SOQL) and Salesforce Object Search Language (SOSL) for efficient data retrieval.

CRM & Automation:

• API Integrations: Experience with designing and implementing integrations using REST and SOAP APIs to connect Salesforce with external systems.

• CI/CD Tools: Familiarity with Continuous Integration/Continuous Deployment tools and practices for Salesforce, such as Salesforce DX, Jenkins, Azure DevOps, or Git for version control and deployment automation.

• Development Environments: Experience with Salesforce IDEs (e.g., VS Code with Salesforce Extensions), Developer Consoles, and sandbox management.

📝 Enhancement Note: The core technology stack revolves around the Salesforce platform itself, with a strong emphasis on Apex and LWC for custom development and integrations. CI/CD and version control are critical for enterprise-level development practices.

👥 Team Culture & Values

Operations Values:

• Client Focus: A strong commitment to understanding and exceeding client expectations, delivering solutions that drive tangible business value and positive experiences.

• Innovation: Encouraging creative problem-solving, exploring new technologies, and continuously seeking ways to improve processes and solutions.

• Collaboration: Fostering a team-oriented environment where knowledge is shared, ideas are exchanged freely, and collective success is prioritized.

• Excellence & Quality: A dedication to delivering high-quality, robust, and scalable solutions, with a focus on best practices, code integrity, and thorough testing.

• Continuous Learning: Promoting a culture of ongoing professional development, encouraging employees to stay current with industry trends and expand their skill sets.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with business analysts, project managers, architects, and other technology teams to ensure holistic solution delivery.

• Open Communication: Encouraging transparent and frequent communication, both within the development team and with stakeholders, to ensure alignment and address concerns proactively.

• Knowledge Sharing: Actively participating in code reviews, technical discussions, and knowledge-sharing sessions to elevate the team's collective expertise.

• Agile Mindset: Embracing Agile principles, including iterative development, feedback loops, and adaptability to changing requirements.

📝 Enhancement Note: Zensar's stated values ("One Zensar, Nurturing, Empowering, and Client Focus") directly inform the expected team culture. A client-centric, collaborative, and growth-oriented environment is anticipated.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Integrations: Integrating Salesforce Service Cloud with diverse enterprise systems can present significant technical challenges related to data mapping, API limitations, and real-time synchronization.

• Scalability and Performance: Ensuring that custom solutions remain performant and scalable as the client's data volume and user base grow requires careful architecture and ongoing optimization.

• Platform Governance: Maintaining platform integrity and adhering to Salesforce best practices while delivering rapid feature development can be a balancing act.

• Evolving Technologies: Keeping pace with the rapid evolution of the Salesforce platform and its associated technologies (e.g., new LWC features, AI capabilities) requires continuous learning.

Learning & Development Opportunities:

• Advanced Salesforce Certifications: Pursuing certifications like Salesforce Certified Application Architect, System Architect, or specialized Service Cloud certifications.

• Emerging Technologies: Gaining exposure to and expertise in new Salesforce features, AI integrations, and automation tools.

• Leadership Development Programs: Participating in Zensar's internal leadership and management training to hone skills in team management, project oversight, and client relations.

• Industry Conferences & Training: Attending Salesforce events (e.g., Dreamforce) and relevant industry training to stay abreast of best practices and network with peers.

📝 Enhancement Note: The challenges are inherent to complex enterprise Salesforce implementations. The growth opportunities align with advancing technical mastery or moving into broader leadership roles within a large IT services firm.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex Service Cloud implementation you led. What were the key challenges, and how did you overcome them using Apex and LWC?" (Focus on demonstrating technical leadership, problem-solving, and LWC/Apex proficiency.)

• "How would you design an integration between Salesforce Service Cloud and an external ERP system for customer support ticketing? What APIs and patterns would you consider?" (Assess your understanding of integration architecture and API best practices.)

• "Walk us through your process for ensuring code quality and adherence to Salesforce best practices within a development team. How do you handle code reviews and deployments?" (Evaluate your approach to team management, quality assurance, and CI/CD.) Company & Culture Questions:

• "What do you know about Zensar and our 'experience-led everything' philosophy? How do you see your role contributing to this?" (Demonstrate your research and alignment with company values.)

• "How do you approach mentoring junior developers and fostering a collaborative team environment?" (Assess your leadership and teamwork capabilities.)

• "Describe a time you had to balance client demands with technical constraints or platform limitations. What was your approach?" (Evaluate your ability to manage expectations and find practical solutions.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your role, the specific technical solutions (Apex, LWC, Service Cloud features), the challenges faced, and the measurable business outcomes.

• Highlight Technical Prowess: Be prepared to dive deep into specific code examples, architectural diagrams, and explain the rationale behind your design choices.

• Emphasize Leadership: Clearly articulate your leadership contributions, such as guiding the team, making key technical decisions, or driving process improvements.

• Engage Your Audience: Make it a conversation; be ready to answer detailed technical questions and discuss trade-offs. Show enthusiasm for your work.

📝 Enhancement Note: The interview preparation should focus on showcasing both deep technical expertise in Salesforce development and strong leadership qualities, with specific examples from past projects.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud portal link.

• Portfolio Customization: Carefully select and refine 2-3 of your most impactful Salesforce Service Cloud projects for your portfolio. Ensure they clearly demonstrate your expertise in Apex, LWC, and integration design, quantifying the business outcomes achieved.

• Resume Optimization: Tailor your resume to highlight your 7-10+ years of IT experience, specifically emphasizing your 4+ years in Salesforce, your experience with Service Cloud, LWC, Apex, and your leadership in at least two end-to-end implementations. Use keywords from the job description.

• Interview Preparation: Practice articulating your technical solutions and leadership experiences using the STAR method. Prepare to discuss your portfolio in detail and be ready for live coding or system design challenges.

• Company Research: Thoroughly research Zensar, its "experience-led everything" philosophy, and its core values. Understand how your skills and experience align with their client-focused approach and commitment to digital transformation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.