$15.41 Part-Time Custom Framer

📍 Job Overview

Job Title: Part-Time Custom Framer

Company: Michaels Stores

Location: Westminster, Colorado, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: July 31, 2026

Experience Level: Entry Level / 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Customer-Centric Sales & Design: Focus on building strong customer relationships by understanding their needs and translating them into memorable, high-quality custom framing solutions. This involves active listening, consultative selling, and providing design expertise.

• Operational Excellence: Ensure efficient store operations through adherence to Standard Operating Procedures (SOPs), including maintaining the ready-made frame department, executing directed replenishment, and supporting inventory management processes.

• Point-of-Sale & Transaction Management: Accurately operate the cash register, manage cash handling procedures, and support omni-channel processes to provide a seamless customer experience.

• Safety & Compliance: Uphold company policies and programs related to safety, shrink prevention, and operational compliance, contributing to a secure and well-maintained store environment.

📝 Enhancement Note: While the job title is "Custom Framer," the responsibilities heavily lean into customer service, sales, and general retail operations. The "operations" aspect is primarily focused on in-store execution, visual merchandising, inventory flow, and adherence to established procedures rather than strategic GTM or RevOps functions. The role requires a strong customer-facing skill set with an emphasis on sales and operational execution within a retail environment.

📈 Primary Responsibilities

• Customer Engagement & Consultation:

  • Build customer relationships through personalized interactions, utilizing sales techniques like Elevated ABC Deliver to understand customer needs for custom framing projects.
  • Provide expert advice on framing solutions, materials, and design aesthetics to meet customer expectations and drive sales.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions to their creative needs.

• Custom Framing Production & Quality:

  • Complete custom framing orders with a high degree of quality, precision, and adherence to established production timelines.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-merchandised, organized, and stocked.
  • Execute directed replenishment and SISO (Shop In, Ship Out) processes to ensure product availability.
  • Participate in truck un-load and stocking processes, adhering to truck standards and completing tasks within budget.

• Point of Sale & Transactional Duties:

  • Operate the cash register accurately and efficiently, adhering to all cash handling standards.
  • Process customer transactions, including sales, returns, and exchanges, with a focus on accuracy and customer satisfaction.
  • Support omni-channel processes, such as buy online, pick up in-store (BOPIS).

• Store Maintenance & Safety:

  • Ensure a safe, clean, and clutter-free store environment by maintaining assigned areas.

  • Support company-wide shrink and safety programs, promoting a culture of loss prevention and accident prevention.

📝 Enhancement Note: The responsibilities emphasize hands-on execution within a retail environment. While "operations" is mentioned, it refers to store-level operational procedures like stocking, merchandising, and POS management, rather than strategic business operations. The core focus is on customer interaction, sales conversion, and quality production of custom framing services.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for entry-level retail positions. Experience:

• Demonstrated experience in customer-facing roles, preferably within a retail environment, is beneficial.

• Experience in sales, particularly in consultative or solution-selling capacities, is a strong asset.

• Prior experience in custom framing or a related creative field is a plus. Required Skills:

• Customer Service Excellence: Ability to engage customers positively, understand their needs, and provide solutions with a friendly and helpful demeanor.

• Basic Measuring Skills: Precision in taking measurements for custom framing projects.

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems and potentially basic computer applications for order management.

• Cash Handling Proficiency: Accurate and secure management of financial transactions.

• Adherence to SOPs: Ability to follow Standard Operating Procedures and company policies consistently.

• Communication Skills: Clear and effective verbal communication for interacting with customers and team members.

• Attention to Detail: Crucial for ensuring the quality and accuracy of custom framing orders and store presentation.

Preferred Skills:

• Retail Sales Experience: Proven track record of meeting sales targets and driving revenue in a retail setting.

• Product Knowledge: Familiarity with art, framing materials, and design principles to effectively consult with customers.

• Framing Equipment Operation: Experience or aptitude for operating specialized framing equipment.

• Merchandising Acumen: Ability to maintain visually appealing displays and ensure product availability.

📝 Enhancement Note: The qualifications lean heavily towards customer interaction, basic technical skills related to framing, and retail operational execution. The "experience level" of 0-2 years aligns with entry-level roles, suggesting a focus on fundamental skills and on-the-job training for more specialized framing techniques.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Case Studies: While a formal portfolio isn't explicitly required, candidates should be prepared to discuss examples of successful customer interactions, particularly those involving problem-solving or consultative sales in a retail or service environment.

• Sales Achievement Examples: Ability to articulate past sales successes, customer satisfaction metrics, or instances where customer needs were effectively met through product or service recommendations.

• Operational Efficiency Examples: Be ready to share instances where you improved store presentation, managed inventory effectively, or adhered to processes to ensure smooth operations.

Process Documentation:

• SOP Adherence: Demonstrate an understanding of the importance of following Standard Operating Procedures (SOPs) for consistent quality and compliance in framing and retail operations.

• Workflow Understanding: Ability to understand and execute multi-step processes, such as order creation, production, and customer follow-up, within established timelines.

• Performance Measurement: Be prepared to discuss how you track personal performance, particularly in sales and customer satisfaction, and how you would contribute to team performance metrics.

📝 Enhancement Note: A traditional operations portfolio (e.g., process maps, system implementation reports) is not expected for this role. Instead, the "portfolio" will likely be demonstrated through behavioral interview questions and discussions about past experiences related to customer service, sales, and operational execution. The emphasis is on practical application rather than formal documentation.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour

Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision coverage
  • Telemedicine services
  • Employee Assistance Program (EAP) for confidential support
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses

• Financial Security:

  • 401(k) retirement plan with employer match
  • Commuter benefits

• Professional Development:

  • Tuition assistance for continued education
  • Adoption assistance

• Perks & Discounts:

  • Generous employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• Part-time position. While the description mentions "40" in ai_working_hours, this is likely a placeholder or maximum for full-time roles. As a part-time role, hours will be less than 40 per week, including nights, weekends, and early mornings as needed to cover store operating hours. Flexibility is expected.

📝 Enhancement Note: The provided salary range is specific and competitive for a part-time, entry-level retail position in the specified region. The benefits package is comprehensive for a part-time role, offering a good mix of health, financial, and developmental support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail, Specialty Framing

Company Size: Large (Over 10,000 employees)

Founded: 1973

Team Structure:

• Store-Level Operations: This role operates within a retail store environment, reporting to store management (e.g., Store Manager, Assistant Store Manager, Framing Department Manager).

• Cross-Functional Collaboration: Collaboration will primarily occur with fellow store associates, including cashiers, sales associates, and potentially other department specialists, to ensure smooth store operations and customer service delivery.

• Customer-Centric Focus: The company culture emphasizes "fueling the joy of creativity and celebration," translating into a customer-focused approach where team members are encouraged to engage, assist, and inspire customers.

Methodology:

• Process-Driven Operations: Michaels relies on Standard Operating Procedures (SOPs) for consistency in customer service, sales, production, and inventory management. Adherence to these established processes is key.

• Data-Informed Merchandising: While this role is not strategic, merchandising decisions and inventory replenishment are informed by sales data and customer demand.

• Customer Relationship Building: The company promotes a consultative sales approach, encouraging team members to build rapport and provide solutions, particularly in areas like custom framing.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates as a large, established retail chain. The culture is geared towards customer engagement, creativity, and operational efficiency within its store framework. The "operations" aspect is highly localized to store-level execution and customer interaction.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

Reporting Structure: Reports to store management (e.g., Framing Department Manager, Assistant Store Manager, Store Manager). This is a frontline, individual contributor role.

Operations Impact: The primary impact of this role is on the customer experience within the store, driving sales through personalized service and custom framing solutions, and ensuring the operational efficiency and presentation of the framing department and store.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales consultation, and advanced customer service.

• Advancement within Store Management: Potential to move into roles like Assistant Store Manager or Store Manager through demonstrated performance, leadership, and dedication.

• Specialization: Develop expertise in custom framing, potentially leading to roles with greater responsibility within the framing department.

• Cross-Training: Opportunities to learn about other areas of store operations, enhancing overall retail proficiency.

📝 Enhancement Note: Growth potential is typically within the retail store structure. Advancement requires developing strong customer service, sales, and operational skills, and demonstrating leadership potential. There isn't a direct path into corporate Revenue Operations or Sales Operations from this specific role without further education or experience.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): Westminster, Colorado (specific store address provided). The role is based at a single retail location.

Workspace Context:

• Customer-Facing Environment: Primarily works on the retail floor and within the custom framing department, interacting directly with customers.

• Tools & Technology: Access to point-of-sale (POS) systems, framing equipment (e.g., glass cutter, heat press), measuring tools, and potentially basic computer systems for order management.

• Team Interaction: Frequent interaction with other store team members for support, collaboration on tasks, and customer service hand-offs. The environment is dynamic and fast-paced, especially during peak seasons.

Work Schedule:

• Part-time hours. Schedule will vary and requires flexibility to work nights, weekends, and potentially early mornings, depending on store operating hours and business needs.

📝 Enhancement Note: The work environment is typical of a customer-facing retail setting. It requires adaptability to varying customer traffic, a focus on visual presentation, and the ability to manage multiple tasks simultaneously within the store's operational framework.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves an online application and potentially a brief phone screen or automated interview to assess basic qualifications and availability.

• In-Person Interview: Likely a one-on-one interview with the store manager or department manager. This will focus on behavioral questions related to customer service, sales experience, problem-solving, and teamwork.

• Skills Assessment: May include a practical demonstration of basic measuring skills or a discussion about handling specific customer scenarios.

• Final Evaluation: Assessment of cultural fit, enthusiasm for the brand, and overall suitability for the role and store environment.

Portfolio Review Tips:

• Verbal Portfolio: Since a formal portfolio is unlikely, be prepared to articulate your experience through detailed examples during the interview. Use the STAR method (Situation, Task, Action, Result) to describe past achievements in customer service, sales, and handling operational tasks.

• Highlight Key Skills: Emphasize your customer service approach, any sales success stories, your attention to detail, and your ability to follow procedures.

• Demonstrate Enthusiasm: Show passion for creativity, art, and helping customers bring their visions to life through framing.

Challenge Preparation:

• Customer Scenario Questions: Be ready to answer questions like: "How would you handle an unhappy customer?" or "How would you approach a customer to offer framing solutions?"

• Problem-Solving: Prepare examples of how you've solved problems in previous roles, especially those related to customer satisfaction or operational efficiency.

• Teamwork: Discuss your experience working collaboratively with a team to achieve common goals.

📝 Enhancement Note: The application and interview process is standard for retail roles. The focus will be on assessing soft skills, customer service aptitude, and basic operational readiness rather than technical operations expertise.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing sales, returns, and potentially customer profiles.

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Heat Press: For applying adhesives or other treatments.
  • Mat Cutters: For cutting custom mats.
  • Framing Tools: Saws, jointers, staple guns, etc., for assembling frames.

• Measuring Tools: Tape measures, rulers, calipers for accurate project dimensions.

• Basic Computer Systems: For potential order entry, inventory lookups, or internal communication.

Analytics & Reporting:

• POS System Reports: Basic sales data, transaction summaries. (This role likely doesn't generate or analyze complex reports).

CRM & Automation:

• Customer Database (within POS): May store basic customer contact information and purchase history for repeat business and loyalty programs. (No advanced CRM or automation tool usage expected for this role).

📝 Enhancement Note: The technology stack is focused on practical retail operations and specialized framing tools. There's no expectation of proficiency in advanced business intelligence tools, CRM platforms, or marketing automation software typically found in corporate operations roles.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and creating positive experiences is paramount.

• Creativity & Inspiration: Fostering an environment that celebrates and encourages creative expression.

• Teamwork & Collaboration: Working together to achieve store goals and support colleagues.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions.

• Efficiency & Orderliness: Maintaining a well-organized and functional store environment.

Collaboration Style:

• Direct & Supportive: Team members are expected to communicate clearly, offer assistance to one another, and work cooperatively to serve customers and manage store tasks.

• Process-Oriented: Collaboration often involves following established procedures and ensuring smooth hand-offs between team members (e.g., from sales associate to framer, or cashier to customer).

• Shared Responsibility: A collective approach to maintaining store standards, stocking shelves, and ensuring customer satisfaction.

📝 Enhancement Note: The culture values customer engagement, creativity, and teamwork within a structured retail environment. The emphasis is on practical execution and positive interpersonal interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, framing production, and general store duties simultaneously.

• Customer Expectations Management: Handling diverse customer needs and sometimes complex design requests within budget and time constraints.

• Learning Specialized Skills: Mastering the nuances of custom framing, material selection, and equipment operation.

• Maintaining High Standards: Consistently delivering quality work and excellent customer service in a busy retail setting.

Learning & Development Opportunities:

• Framing Craftsmanship: Developing expertise in various framing techniques, matting, and preservation methods.

• Sales & Design Consultation: Enhancing skills in consultative selling and creative design advice.

• Retail Operations Proficiency: Gaining experience in merchandising, inventory management, and point-of-sale operations.

• Customer Relationship Management: Building strong rapport with a diverse customer base.

📝 Enhancement Note: Challenges are typical of a hands-on retail role, focusing on execution and customer interaction. Growth opportunities are primarily within the retail operational and customer-facing spheres.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Prepare to discuss how you handle difficult customers, de-escalate situations, and ensure customer satisfaction. Example: "Describe a time you went above and beyond for a customer."

• Sales Approach: Be ready to explain your sales philosophy and how you would approach selling custom framing solutions. Example: "How do you identify customer needs and recommend appropriate products?"

• Operational Scenarios: Discuss your experience with following procedures, maintaining store standards, and managing inventory. Example: "How do you ensure accuracy when taking measurements or handling cash?"

Company & Culture Questions:

• Brand Alignment: Research Michaels' mission, values, and product offerings. Be prepared to articulate why you are interested in working for a creative retailer. Example: "What appeals to you about Michaels and the custom framing role?"

• Teamwork: Discuss your experience working in a team environment and how you contribute to a positive workplace. Example: "How do you collaborate with colleagues to achieve store objectives?"

• Problem-Solving: Prepare examples of how you have identified and solved problems in previous roles. Example: "Describe a challenge you faced in a previous job and how you overcame it."

Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio is not expected, prepare concise, impactful stories using the STAR method to showcase your skills in customer service, sales, problem-solving, and operational execution.

• Highlight Relevant Skills: Emphasize your measuring accuracy, attention to detail, ability to follow instructions, and your passion for creativity and helping customers.

• Showcase Enthusiasm: Convey genuine interest in art, framing, and contributing to a positive customer experience at Michaels.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, demonstrating customer service aptitude, sales potential, and a willingness to learn and adhere to operational procedures.

📌 Application Steps

To apply for this Part-Time Custom Framer position:

• Submit Your Application: Complete the online application thoroughly via the provided link.

• Tailor Your Resume: Highlight customer service experience, any sales achievements, attention to detail, and any experience with tools or hands-on work. Use keywords like "customer engagement," "sales consultation," "custom framing," "retail operations," and "cash handling."

• Prepare for Behavioral Interviews: Practice answering questions using the STAR method, focusing on your customer service skills, problem-solving abilities, and experience in retail or service environments.

• Research Michaels: Understand the company's mission, values, and product offerings, particularly in custom framing, to articulate your interest and fit during the interview.

• Showcase Enthusiasm: Be ready to express your passion for creativity and helping customers bring their artistic visions to life.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.