Digital UX Consultant

📍 Job Overview

Job Title: Digital UX Consultant

Company: HEXAWARE

Location: United States

Job Type: Full time

Category: User Experience (UX) / Design Operations

Date Posted: 2026-08-24T18:18:02

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on enhancing user experiences within the Salesforce platform, bridging the gap between user needs and business objectives through expert UX design principles.

• The position involves in-depth user research and analysis to inform the design of intuitive, efficient, and adoption-driving Salesforce applications and interfaces.

• A key aspect is the application of the Salesforce Lightning Design System (SLDS) to ensure design consistency, brand alignment, and optimal user interaction within the Salesforce ecosystem.

• The role requires close collaboration with cross-functional teams, including stakeholders, product managers, developers, and Salesforce administrators, to deliver comprehensive and impactful UX solutions.

📝 Enhancement Note: While the title is "Digital UX Consultant," the description clearly indicates a specialization within the Salesforce ecosystem. This suggests a GTM (Go-To-Market) Operations or Sales Operations adjacent role, where UX directly impacts sales productivity and user adoption of CRM tools. The emphasis on Salesforce Lightning Design System (SLDS) is a critical technical requirement for this niche.

📈 Primary Responsibilities

• Conduct comprehensive user research, including interviews, surveys, and usability studies, to deeply understand end-user needs, pain points, and workflows within the Salesforce environment.

• Design intuitive, engaging, and user-friendly interfaces and experiences for various Salesforce applications, ensuring alignment with business goals and user requirements.

• Develop detailed wireframes, user flows, mockups, and interactive prototypes to effectively communicate design concepts and gather early feedback from stakeholders and end-users.

• Collaborate closely with business stakeholders, product managers, developers, and Salesforce administrators to translate requirements into actionable design specifications and ensure seamless implementation of UX solutions.

• Rigorously apply Salesforce Lightning Design System (SLDS) standards and best practices to maintain design consistency, enhance usability, and ensure a cohesive user experience across all Salesforce touchpoints.

• Plan and execute usability testing sessions, analyze results, and iterate on designs based on user feedback to continuously improve the effectiveness and adoption of Salesforce solutions.

• Optimize Salesforce workflows, dashboards, reports, and overall user interfaces to significantly enhance user adoption, streamline processes, and boost overall productivity for sales and service teams.

• Ensure all designed solutions adhere to critical accessibility standards (e.g., WCAG) and responsiveness requirements, guaranteeing usability across different devices and for users with diverse needs.

• Stay abreast of the latest Salesforce platform capabilities, emerging UX trends, and industry best practices to proactively identify opportunities for innovation and continuous improvement within the Salesforce user experience.

📝 Enhancement Note: The responsibilities highlight a strong focus on the practical application of UX within a specific enterprise software context (Salesforce). This implies a need for candidates who not only understand UX principles but can also navigate the technical and functional nuances of Salesforce. The optimization of workflows and dashboards points towards a direct impact on operational efficiency and revenue enablement.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field, or equivalent practical experience.

• A strong understanding of UX principles, methodologies, and best practices. Experience:

• 2-5 years of professional experience in User Experience (UX) design, with a significant portion focused on enterprise software, CRM systems, or specifically within the Salesforce ecosystem.

• Proven track record of designing and delivering user-centered solutions that have demonstrably improved user adoption, efficiency, or satisfaction. Required Skills:

• User Research & Analysis: Proficiency in conducting user interviews, surveys, persona development, and usability testing to gather actionable insights.

• UX Design Tools: Expertise in industry-standard design and prototyping tools such as Figma, Sketch, Adobe XD, InVision, or similar.

• Wireframing & Prototyping: Ability to create detailed wireframes, user flows, and interactive prototypes to visualize and test design concepts.

• Salesforce Lightning Design System (SLDS): Deep understanding and practical application of SLDS principles, components, and guidelines for consistent Salesforce UX.

• Stakeholder Management: Excellent communication and interpersonal skills to effectively collaborate with business stakeholders, gather requirements, and present design solutions.

• Accessibility & Responsive Design: Knowledge of WCAG guidelines and best practices for creating accessible and responsive user interfaces.

• Salesforce Platform Familiarity: Basic understanding of Salesforce objects, workflows, and administration concepts to inform UX design decisions.

Preferred Skills:

• Salesforce Certifications: Certified Salesforce Administrator, Platform App Builder, or UX-related certifications.

• Visual Design Skills: Strong aesthetic sense and ability to create visually appealing interfaces that align with brand guidelines.

• Agile/Scrum Methodologies: Experience working in Agile development environments.

• Data Analysis: Ability to interpret user data and analytics to drive design decisions.

• UI Design: Proficiency in UI design principles and best practices.

📝 Enhancement Note: The emphasis on Salesforce Lightning Design System (SLDS) is a critical technical requirement that differentiates this role from a general UX designer. Candidates should be prepared to showcase specific examples of their work within Salesforce or similar complex enterprise platforms. The "2-5 years" experience level suggests an individual contributor role with growing responsibility, likely reporting into a UX Lead or a GTM Operations Manager.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX Case Studies: A robust portfolio showcasing 3-5 detailed UX case studies, with at least one specifically demonstrating your work within the Salesforce platform. Each case study should clearly outline the problem, your role, the process followed, design solutions, and measurable outcomes.

• Process Documentation: Examples of how you document user research findings, user flows, wireframes, and prototypes, demonstrating clear communication of design intent.

• System Integration Examples: If applicable, showcase how you've considered the integration of UX designs with underlying system functionalities or data structures within Salesforce.

• Impact Demonstration: Portfolios should clearly articulate the impact of your designs, ideally with quantifiable metrics such as improved user adoption rates, reduced task completion times, or increased user satisfaction scores.

Process Documentation:

• Demonstrate a structured approach to UX design, including clear phases for research, ideation, design, prototyping, testing, and iteration.

• Provide examples of how you've documented design decisions, user feedback, and iteration logs to ensure transparency and knowledge transfer.

• Showcase your ability to create and maintain design system documentation, especially concerning the application of SLDS components and patterns.

📝 Enhancement Note: For a UX role, particularly one focused on Salesforce, a portfolio is paramount. The expectation is not just visual designs but a deep dive into the process – how the candidate arrived at the solution, the research that informed it, and the impact it had. Highlighting Salesforce-specific work is crucial for this role.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $85,000 - $115,000 per year.

• Methodology: This estimate is based on industry benchmarks for Digital UX Consultants with 2-5 years of experience in the United States, considering the specialized nature of Salesforce UX design. Factors such as location within the US (though not specified, a national average is used), company size (Hexaware is a large IT services company), and the demand for Salesforce-specific UX skills have been factored in. The salary range is competitive for on-site roles requiring specialized enterprise software UX expertise.

Benefits:

• Comprehensive Health, Dental, and Vision Insurance

• Retirement Savings Plan (e.g., 401(k) with company match)

• Paid Time Off (PTO), including vacation, sick leave, and holidays

• Professional Development and Training Opportunities (e.g., Salesforce certifications, UX conferences)

• Employee Assistance Program (EAP)

• Potential for performance-based bonuses or incentives Working Hours:

• Standard full-time work schedule, typically 40 hours per week.

• While the role is on-site, there may be some flexibility in daily start/end times, subject to team and project needs.

• Occasional overtime may be required to meet critical project deadlines.

📝 Enhancement Note: The salary range is an estimation for a US-based on-site UX Consultant role with 2-5 years of experience, factoring in the specialized Salesforce requirement. Benefits are standard for a large IT services company like Hexaware.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology & Services, Consulting. Hexaware is a global provider of IT, BPO, and consulting services, with a significant focus on digital transformation and enterprise solutions.

Company Size: Large (10,000+ employees). This indicates a structured corporate environment with established processes and opportunities for professional growth within a global organization.

Founded: 1990. With over three decades of experience, Hexaware has a mature operational framework and a deep understanding of various industry sectors.

Team Structure:

• The UX Designer will likely be part of a larger Digital Transformation or Consulting practice within Hexaware.

• They may work within project-based teams, collaborating with Salesforce consultants, developers, project managers, and business analysts.

• Reporting structure will likely be to a UX Lead, Practice Manager, or a Project Manager overseeing client engagements.

• Cross-functional collaboration is essential, involving close work with client-side stakeholders and internal Hexaware technical teams. Methodology:

• Hexaware likely employs a blend of Agile and Waterfall methodologies, depending on client project requirements and the specific phase of engagement.

• Emphasis on data-driven decision-making, process optimization, and delivering measurable business value for clients is a core aspect of their consulting approach.

• A focus on continuous improvement and staying ahead of technological trends, particularly within the Salesforce ecosystem.

Company Website: https://www.hexaware.com/

📝 Enhancement Note: Understanding Hexaware as a large global IT services company is crucial. This means the role is likely client-facing, involving consulting engagements. The "Digital UX Consultant" title implies they will be advising and implementing solutions for various clients, with a specific focus on Salesforce.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an individual contributor with 2-5 years of experience, focusing on specialized UX design within the Salesforce platform. It represents an opportunity to build deep expertise in a high-demand niche.

Reporting Structure:

• Typically reports to a UX Lead, Design Manager, or a Project Manager overseeing client engagements.

• May also have dotted-line reporting to client-side stakeholders for specific project needs. Operations Impact:

• Directly impacts client success by improving user adoption, efficiency, and satisfaction with Salesforce implementations.

• Contributes to revenue enablement by ensuring sales and service teams can effectively utilize CRM tools to drive business outcomes.

• Enhances the overall client experience and strengthens Hexaware's reputation for delivering high-quality Salesforce solutions. Growth Opportunities:

• Specialization: Deepen expertise in Salesforce UX, potentially becoming a recognized authority in SLDS application and Salesforce-specific user research methodologies.

• Leadership: Transition into a Senior UX Consultant role, leading design initiatives, mentoring junior designers, and taking on more complex client challenges.

• Broader Consulting: Expand into related areas such as Salesforce solution architecture, business analysis, or product management within the Salesforce ecosystem.

• Certifications: Pursue advanced Salesforce certifications or UX certifications to further enhance credentials and career prospects.

📝 Enhancement Note: The growth path for this role within a consulting firm like Hexaware typically involves deepening technical expertise and moving into more senior or leadership roles, either within a specific practice or across broader consulting engagements.

🌐 Work Environment

Office Type: The role is designated as "On-site," implying work will be conducted from a Hexaware office location or potentially at a client's site, depending on project requirements.

Office Location(s): United States. Specific office locations are not detailed, but Hexaware has multiple offices across the US. Candidates should expect to work from a designated Hexaware hub or a client-specific location.

Workspace Context:

• Collaborative office environment designed to foster teamwork and knowledge sharing among consultants.

• Access to necessary design software, hardware, and potentially client-specific Salesforce sandboxes for design and testing.

• Opportunities for interaction with diverse teams of consultants, developers, and project managers, facilitating cross-functional learning. Work Schedule:

• Standard business hours, Monday through Friday.

• Flexibility may be available regarding daily start/end times, but adherence to project deadlines and client availability is paramount.

• Potential for travel to client sites for meetings, workshops, or on-site support.

📝 Enhancement Note: The "On-site" designation is key. Candidates should be prepared for a traditional office-based work environment, with the understanding that client-site work might also be a component.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, interest, and cultural fit.

• Technical Interview(s): In-depth discussions with hiring managers or senior UX designers focusing on UX principles, Salesforce knowledge, and problem-solving abilities. Expect scenario-based questions.

• Portfolio Review: A dedicated session where candidates present their portfolio, walking through case studies, design process, and key decisions. This is a critical stage.

• Cross-functional/Stakeholder Interview: Potentially an interview with a project manager, Salesforce administrator, or business stakeholder to assess collaboration and communication skills.

• Final Round: May involve a final discussion with a practice lead or senior management to confirm fit and discuss offer details.

Portfolio Review Tips:

• Structure: Organize your portfolio logically, starting with an overview, then diving into detailed case studies.

• Storytelling: For each case study, clearly articulate the "why" behind your design decisions, the user problems you addressed, and the impact you achieved.

• Salesforce Focus: Highlight your experience with Salesforce, SLDS, and common Salesforce workflows. If you don't have direct Salesforce experience, draw parallels from similar enterprise CRM/ERP systems.

• Process Emphasis: Clearly explain your research methodology, design process, and how you incorporated feedback.

• Metrics: Quantify your achievements whenever possible (e.g., "increased user adoption by 15%", "reduced task completion time by 20%").

• Conciseness: Be prepared to present your portfolio within a given timeframe (e.g., 30-45 minutes).

Challenge Preparation:

• Be ready for a design exercise or a case study challenge. This might involve analyzing a hypothetical Salesforce user problem and outlining your approach to solving it, or refining an existing design.

• Practice articulating your thought process clearly and concisely, especially under time pressure.

• Prepare to discuss how you would approach user research, design, and testing within the constraints of a typical consulting project.

📝 Enhancement Note: The portfolio review is the most critical part of this application process. Candidates must be prepared to not only showcase their work but also articulate their design process and the impact of their solutions, with a clear emphasis on Salesforce.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Figma, Sketch, Adobe XD, InVision (proficiency expected in at least one).

• Salesforce Platform: Deep familiarity with Salesforce Lightning Experience, Salesforce Lightning Design System (SLDS). Understanding of Salesforce configuration and customization concepts is highly beneficial.

• Collaboration Tools: Microsoft Teams, Slack, Jira, Confluence (for project management, communication, and documentation).

Analytics & Reporting:

• User Analytics: Tools like Google Analytics, Hotjar, or similar for understanding user behavior on web interfaces (less direct for Salesforce, but principles apply).

• Salesforce Reports & Dashboards: Ability to interpret and potentially contribute to the design of Salesforce reports and dashboards for tracking UX impact.

CRM & Automation:

• CRM: Salesforce is the primary CRM in focus. Understanding its structure and capabilities is essential.

• Design System Tools: Familiarity with creating or contributing to design systems, leveraging SLDS as a foundation.

📝 Enhancement Note: Proficiency in standard UX design tools is a given, but the critical requirement here is deep familiarity with the Salesforce Lightning Design System (SLDS) and the Salesforce platform itself. The ability to interpret data from Salesforce reports and dashboards to measure UX impact is also valuable.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A strong focus on understanding and meeting client needs to deliver successful outcomes.

• Excellence & Quality: Commitment to delivering high-quality, well-researched, and effective UX solutions.

• Collaboration: Valuing teamwork and open communication across internal teams and with clients.

• Innovation: Encouraging creative problem-solving and staying current with technological advancements in UX and Salesforce.

• Integrity: Upholding ethical standards in design and client interactions.

Collaboration Style:

• Proactive and communicative, working closely with project managers, developers, and business analysts to ensure seamless integration of UX designs.

• Open to feedback and constructive criticism, fostering a culture of continuous improvement through iterative design.

• Ability to effectively present design concepts and rationale to diverse audiences, from technical teams to business stakeholders.

📝 Enhancement Note: As a consulting firm, Hexaware likely emphasizes client success, collaboration, and a commitment to delivering high-quality solutions. The UX role needs to embody these values, especially in client-facing engagements.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Salesforce Environments: Understanding and designing for diverse, often heavily customized, Salesforce instances can be challenging.

• Balancing Stakeholder Needs: Managing competing priorities and requirements from various business stakeholders while advocating for the end-user.

• Demonstrating ROI for UX: Clearly quantifying the business impact and return on investment of UX improvements in a consulting context.

• Keeping Pace with Salesforce Updates: The Salesforce platform evolves rapidly; staying current with new features and best practices requires continuous learning.

Learning & Development Opportunities:

• Salesforce Ecosystem: Opportunities to gain deeper expertise in Salesforce administration, development, and various clouds (Sales Cloud, Service Cloud, etc.).

• UX Specialization: Pursue advanced certifications or training in specific UX disciplines (e.g., user research, interaction design, accessibility).

• Consulting Skills: Develop strong client management, presentation, and business acumen through client engagements.

• Internal Training: Access to Hexaware's internal training programs and knowledge-sharing sessions.

📝 Enhancement Note: The primary challenges revolve around the complexity of enterprise software like Salesforce and the consulting environment. Growth opportunities are tied to deepening both UX and Salesforce expertise.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting requirements from different stakeholders. How did you approach it?" (Assesses stakeholder management and negotiation skills).

• "Walk me through a Salesforce UX project from start to finish. What was your process, and what were the key challenges?" (Tests understanding of the full UX lifecycle and Salesforce context).

• "How do you ensure your designs are accessible and responsive, especially within the constraints of a platform like Salesforce?" (Evaluates technical knowledge of standards and platform limitations).

• "Imagine a sales team is struggling to adopt a new Salesforce feature. How would you, as a UX designer, approach improving adoption?" (Assesses problem-solving and user adoption strategies). Company & Culture Questions:

• "What do you know about Hexaware and our approach to digital transformation?" (Tests research and alignment with company values).

• "How do you stay updated on the latest UX trends and Salesforce platform changes?" (Assesses commitment to continuous learning).

• "Describe your ideal team environment and how you contribute to a collaborative culture." (Evaluates team fit and communication style). Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the business problem or user need that drove the project.

• Your Role: Be specific about your contributions, especially if it was a team project.

• Process: Detail your research methods, ideation techniques, and iteration cycles. Use visuals like user flows and wireframes.

• Solutions: Showcase your final designs and explain key design decisions.

• Impact: Quantify the results achieved. If metrics aren't available, discuss anticipated outcomes or lessons learned.

• Salesforce Relevance: Explicitly tie your experience back to Salesforce or similar enterprise platforms.

📝 Enhancement Note: Interview preparation should heavily focus on the candidate's ability to articulate their UX process, showcase Salesforce-specific experience (or transferable skills), and demonstrate strong problem-solving and communication abilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud link: https://fa-etqo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/677752

• Portfolio Customization: Tailor your resume and cover letter to highlight your UX design skills, specific experience with Salesforce or similar enterprise CRM systems, and any familiarity with the Salesforce Lightning Design System (SLDS).

• Resume Optimization: Ensure your resume clearly lists your experience with user research, wireframing, prototyping, usability testing, and any relevant Salesforce certifications or projects. Use keywords found in the job description.

• Portfolio Preparation: Organize your digital portfolio to prominently feature relevant case studies, especially any work done within the Salesforce ecosystem. Be ready to present your process and outcomes clearly and concisely.

• Company Research: Thoroughly research Hexaware, its services, and its approach to digital transformation and consulting. Understand how this UX role contributes to their client offerings.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.