Design Studio Design Consultant

📍 Job Overview

Job Title: Design Studio Design Consultant Company: Floor & Decor Location: Cheektowaga, NY, United States Job Type: Full-Time, Part-Time, Other Category: Retail Sales, Interior Design, Customer Service Date Posted: May 18, 2026 Experience Level: 2-5 Years Remote Status: On-site

🚀 Role Summary

• This role is focused on driving revenue through expert design consultation and sales within a retail environment, specifically for hard surface flooring and related installation products.
• It requires a blend of interior design expertise, strong customer relationship management, and proficiency with sales and design software to guide clients through selection and purchase.
• The position emphasizes consultative selling, understanding customer needs, and translating those into tangible design solutions that meet both aesthetic and functional requirements.
• Success in this role hinges on exceeding sales targets, maintaining high customer satisfaction, and contributing to the overall success of the Design Studio.

📝 Enhancement Note: While the job title is "Design Consultant," the core responsibilities and required skills clearly place this role within a retail sales context with a strong emphasis on interior design. The target audience for this enhanced description is operations professionals who may be looking for roles that leverage their analytical and process-oriented skills within a sales support or GTM enablement function, though this specific role is more front-line sales-focused. The "Operations" category is therefore interpreted broadly to include sales operations enablement through direct client engagement.

📈 Primary Responsibilities

• Conduct in-depth consultations with customers to understand their design needs, preferences, and project requirements for tile, wood, and stone flooring.
• Develop comprehensive design plans, recommending specific products and installation solutions that align with customer vision and budget.
• Drive sales by effectively presenting product options, explaining features and benefits, and closing deals to meet and exceed individual and team sales goals.
• Manage the entire customer journey, from initial appointment scheduling and in-store consultations to post-purchase follow-up, fostering strong customer relationships.
• Utilize and manage various design and sales applications, including SketchUp, proprietary online design schedulers, order management systems (MyOrder), and CRM platforms (Salesforce), to streamline processes and enhance customer experience.
• Provide valuable feedback to the Design Studio Manager and SDRM regarding product needs and assortment gaps to inform inventory and merchandising decisions.
• Maintain a high level of customer engagement through consistent communication and personalized service, building loyalty and repeat business.
• Act in a manner consistent with company core values, contributing to a positive and productive work environment.

📝 Enhancement Note: The primary responsibilities are directly extracted and elaborated from the provided description, focusing on the sales and design aspects. For an operations professional, understanding these responsibilities highlights the need for strong CRM utilization, process adherence (design plan development, sales cycle management), and data-driven feedback loops.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong foundation in interior design principles is essential. Equivalent combinations of education and experience sufficient to perform job functions will be considered.

Experience:

• A minimum of one (1) year of direct experience in interior design is required.
• Prior retail sales experience is highly preferred, demonstrating an ability to engage with customers and drive transactions.
• Familiarity with hard surface flooring products (tile, wood, stone) is a significant advantage.

Required Skills:

• Interior Design Expertise: Proven ability to understand design principles, color theory, and material selection for residential and commercial spaces.
• Customer Service Excellence: Exceptional ability to build rapport, listen actively, and provide outstanding service to a diverse clientele.
• Consultative Selling: Skill in guiding customers through product selection, understanding their needs, and recommending appropriate solutions.
• Mathematical Proficiency: Solid understanding of basic mathematical skills for calculating measurements, material quantities, and pricing.
• Problem-Solving: Ability to identify and effectively resolve customer issues and project challenges in a timely manner.
• Interpersonal Communication: Excellent verbal and written communication skills, with the ability to articulate design concepts and product information clearly.
• Basic Computer Literacy: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for general business tasks.
• Adaptability & Self-Motivation: Must be self-motivated, able to manage multiple tasks simultaneously, and thrive in a dynamic retail setting.

Preferred Skills:

• Design Software Proficiency: Experience with 3D rendering or design visualization tools like SketchUp.
• CRM System Experience: Familiarity with customer relationship management systems such as Salesforce for tracking leads and customer interactions.
• Retail Sales Operations: Understanding of retail sales processes, merchandising, and inventory management.
• Hard Surface Flooring Knowledge: In-depth knowledge of different types of flooring materials, their properties, installation, and maintenance.

📝 Enhancement Note: The skills section translates the job description's requirements into a structured format. For operations professionals, the emphasis on CRM (Salesforce) and design software (SketchUp) is critical. The "preferred skills" highlight areas where operations-minded individuals might already possess transferable expertise.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Project Showcase: A portfolio demonstrating successful interior design projects, ideally featuring hard surface flooring, showcasing your ability to translate client needs into aesthetically pleasing and functional designs.
• Process Flow Examples: Examples of how you have managed customer interactions from initial contact through project completion, highlighting your approach to consultation, selection, and follow-up.
• Software Utilization Examples: If possible, include examples or descriptions of how you have used design software (e.g., SketchUp) or CRM systems (e.g., Salesforce) to enhance client proposals or manage customer relationships.
• Sales Performance Data: Quantifiable achievements related to sales targets, customer satisfaction scores, or project closing rates, demonstrating your effectiveness in driving revenue.

Process Documentation:

• Consultation Workflow: Documented steps or a visual representation of your typical customer consultation process, from initial needs assessment to design plan finalization.
• Sales Cycle Management: Outline of your approach to managing the sales cycle, including lead qualification, proposal generation, objection handling, and closing techniques.
• Customer Relationship Management: Description of how you maintain customer relationships post-purchase, including follow-up strategies and seeking feedback.

📝 Enhancement Note: This section is entirely inferred, as portfolio requirements are not explicitly stated in the original job description. For a role that involves design and sales, a portfolio is standard. The emphasis here is on demonstrating process and system usage, which is highly relevant for operations candidates.

💵 Compensation & Benefits

Salary Range:

• $19.32 - $37.08 per hour
• This range reflects a combination of base pay and potential bonus opportunities, common for sales roles in the retail sector. The higher end of the range likely accounts for experienced individuals and strong sales performers.

Benefits:

• Performance-Based Incentives: Bonus opportunities and potential for career advancement at every level, rewarding high performance.
• Financial Well-being Programs:
  • 401k with company match to support long-term savings.
  • Employee Stock Purchase Plan (ESPP) for ownership opportunities.
  • Referral Bonus Program for recommending new talent.
• Comprehensive Health Coverage:
  • Medical, Dental, and Vision Insurance plans to cover health needs.
  • Life Insurance for added security.
• Work-Life Balance & Time Off:
  • Paid vacation and sick time for eligible associates, promoting rest and recovery.
  • Paid holidays, plus a personal holiday for individual celebrations.
  • Paid Volunteer Time Off starting on Day 1, encouraging community involvement.

Working Hours:

• Full-time and Part-time positions are available.
• Must be willing to work retail hours, which include weekends and some holidays.
• Store Hours: Monday - Friday 7:00 AM - 8:00 PM; Saturday 8:00 AM - 7:00 PM; Sunday 10:00 AM - 6:00 PM.
• Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM; Saturday 8:00 AM - 7:00 PM; Sunday 10:00 AM - 6:00 PM.

📝 Enhancement Note: The salary range and benefits are directly extracted from the provided text. The "Working Hours" section is detailed to provide a clear picture of the operational demands of the role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Improvement/Building Materials) Company Size: Floor & Decor is a large, rapidly growing specialty retailer with over 200 stores in the US. This size indicates a structured environment with established processes and opportunities for advancement. Founded: Floor & Decor was founded in 2000, giving it over two decades of experience in the market and a proven business model.

Team Structure:

• Design Studio Focus: This role is part of a dedicated Design Studio within a retail store, implying a specialized team focused on design consultation and sales.
• Reporting Hierarchy: Likely reports to a Design Studio Manager or Store Manager, with collaboration expected across sales associates and potentially installation coordinators.
• Cross-Functional Collaboration: Will collaborate with other store departments (e.g., warehouse, customer service) to ensure seamless customer experience and project execution.

Methodology:

• Customer-Centric Approach: The company emphasizes understanding and meeting customer design needs.
• Process-Driven Sales: Utilizes specific software tools (CRM, design apps) to manage customer interactions and sales processes effectively.
• Data-Informed Feedback: Encourages associates to provide feedback on product needs, contributing to continuous improvement in product assortment and store operations.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: Company context is derived from the provided description and general knowledge of Floor & Decor. The "Methodology" section infers operational approaches based on the tools and feedback mechanisms mentioned.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-to-mid-level position within the retail sales and design spectrum. It's a hands-on customer-facing role with significant sales targets. Reporting Structure: Associates typically report to a Design Studio Manager or Store Manager, with potential for peer learning among fellow Design Consultants. Operations Impact: Directly impacts revenue through product sales and customer satisfaction. Indirectly influences operations by providing feedback on product demand, which can inform inventory management and merchandising strategies.

Growth Opportunities:

• Sales Advancement: Potential to move into senior Design Consultant roles, sales management positions (e.g., Design Studio Manager), or specialized sales roles within the company.
• Skill Development: Opportunities to deepen expertise in interior design, hard surface flooring, and sales technologies like SketchUp and Salesforce.
• Leadership Potential: For high performers, there may be pathways into store management or operational leadership roles within the retail division.

📝 Enhancement Note: This section is inferred, focusing on how a role like this fits into a larger career path, particularly for individuals with an operations mindset who might leverage sales performance data and process efficiency in their career progression.

🌐 Work Environment

Office Type: Primarily a retail store environment with a dedicated Design Studio space. This space is designed to be client-facing, often featuring product samples, design tools, and consultation areas. Office Location(s): Cheektowaga, NY, with potential for similar roles in other Floor & Decor locations across the United States.

Workspace Context:

• Client-Facing Interaction: The workspace is set up for direct customer interaction, requiring a professional and welcoming demeanor.
• Technology Integration: Access to computers, design software (SketchUp), CRM systems (Salesforce), and potentially sample libraries is integral to the daily workflow.
• Collaborative Atmosphere: While individual sales are key, collaboration with colleagues for customer support, product knowledge sharing, and operational tasks is expected.

Work Schedule:

• Flexible scheduling with both full-time and part-time options available.
• Requires availability during typical retail operating hours, including weekends and some holidays, to accommodate customer needs.

📝 Enhancement Note: The work environment description is based on typical retail design studio settings and the provided store hours. It highlights the blend of individual work and collaborative needs.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video call to assess basic qualifications, experience, and alignment with company values.
• In-Store Interview/Assessment: May involve meeting with the hiring manager, demonstrating design consultation skills, and potentially a short design exercise or case study.
• Portfolio Review: Candidates will likely be asked to present their design portfolio, discussing their process, client interaction, and successful outcomes.
• Final Interview: A discussion focused on sales performance, problem-solving abilities, and cultural fit with the Floor & Decor team.

Portfolio Review Tips:

• Showcase Design Versatility: Include a range of projects that highlight your ability to work with different styles, materials (especially hard surfaces), and client needs.
• Detail Your Process: For each project, explain your approach from initial consultation to final design, emphasizing how you listened to the client and translated their vision.
• Quantify Achievements: Where possible, include metrics related to sales, customer satisfaction, or project success.
• Highlight Software Usage: If you have strong experience with SketchUp or Salesforce, be prepared to discuss how you've leveraged these tools.
• Tailor to Floor & Decor: Emphasize projects or styles that align with Floor & Decor's product offerings and customer base.

Challenge Preparation:

• Design Scenario: Be prepared for a hypothetical design challenge where you'll need to select products for a specific client need and explain your choices.
• Sales Pitch: Practice articulating the value proposition of Floor & Decor products and your design services.
• Problem-Solving: Anticipate questions about how you handle difficult customers or unexpected project issues.

📝 Enhancement Note: This section is inferred, drawing upon standard interview practices for retail design and sales roles, with a specific focus on how an operations candidate might approach presenting their experience.

🛠 Tools & Technology Stack

Primary Tools:

• SketchUp: For 3D modeling and visualization of design plans, allowing clients to see proposed layouts and aesthetics.
• Proprietary Online Design Appointment Scheduler: A system for managing customer appointment bookings efficiently.
• MyOrder (Order Management System): Likely used for processing customer orders, managing product selections, and tracking purchase details.
• Salesforce (CRM): A critical tool for managing customer relationships, tracking leads, sales activities, and customer follow-up.

Analytics & Reporting:

• Internal Sales Reporting: Access to sales data and performance metrics within the company's systems to track individual and team progress against goals.
• Customer Feedback Platforms: Potential use of systems to collect and analyze customer satisfaction surveys.

CRM & Automation:

• Salesforce: As the primary CRM, it's used for workflow automation related to customer outreach and follow-up sequences.
• Email & Calendar Integration: Standard office productivity tools for communication and scheduling.

📝 Enhancement Note: The tools and technology stack are explicitly mentioned in the job description. This section is crucial for operations professionals to identify their familiarity and proficiency with key systems.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction in all interactions and design decisions.
• Integrity & Honesty: Acting ethically and transparently in all dealings with customers and colleagues.
• Teamwork & Collaboration: Working effectively with colleagues to achieve shared goals and support customer needs.
• Efficiency & Productivity: Striving for efficient processes in consultation, sales, and order management to maximize output.
• Continuous Improvement: Openness to feedback and a commitment to learning and enhancing skills.

Collaboration Style:

• Customer-Centric Collaboration: Working together to ensure the customer's design vision is realized.
• Knowledge Sharing: Sharing product knowledge, design tips, and best practices with team members.
• Supportive Environment: Assisting colleagues with customer needs or operational tasks as required.

📝 Enhancement Note: This section is inferred, based on typical retail company values and the operational nature of the role, emphasizing how these values translate into daily work for an operations-minded individual.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Design & Sales: Effectively merging creative design consultation with the pressure to meet sales targets.
• Managing Customer Expectations: Aligning ambitious customer designs with budget constraints and product availability.
• Adapting to Retail Demands: Thriving in a fast-paced retail environment with varying customer traffic and peak hours.
• Staying Current: Keeping up-to-date with evolving design trends, product lines, and software updates.

Learning & Development Opportunities:

• Product & Design Training: Access to ongoing training on new flooring materials, installation techniques, and design trends.
• Sales & CRM Skill Enhancement: Opportunities to improve sales techniques and become proficient in using Salesforce and other sales enablement tools.
• Career Pathing: Clear pathways for advancement into senior sales roles, management, or specialized operational functions within Floor & Decor.

📝 Enhancement Note: Challenges and growth opportunities are inferred based on the nature of the role and the retail industry, framed in a way that resonates with an operations professional's problem-solving and development focus.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Describe your typical process for consulting with a client on a flooring project, from initial contact to final design." (Focus on structured approach, needs assessment, and solution development).
• Sales Approach: "How do you balance offering creative design solutions with meeting sales targets and budget constraints?" (Highlight consultative selling and value articulation).
• Problem Solving: "Tell me about a time you faced a challenge with a customer's design request or a project issue. How did you resolve it?" (Emphasize analytical thinking and customer-centric solutions).

Company & Culture Questions:

• Floor & Decor Alignment: "What interests you about Floor & Decor, and how do your design and sales skills align with our company culture?" (Research company values and product offerings).
• Team Collaboration: "How do you contribute to a positive team environment and collaborate with colleagues in a retail setting?" (Focus on communication and support).
• Technology Use: "How have you used CRM systems like Salesforce or design tools like SketchUp to enhance customer experience or drive sales?" (Prepare specific examples of tool utilization).

Portfolio Presentation Strategy:

• Storytelling: Structure your portfolio presentation around client stories – the problem, your solution, and the successful outcome.
• Visual Impact: Use high-quality images of your work. Highlight key design decisions and material selections.
• Process Clarity: Clearly articulate your steps in each project, emphasizing client engagement and problem-solving.
• Metrics: If possible, include quantifiable results such as sales closed, project value, or customer satisfaction improvements.

📝 Enhancement Note: Interview preparation advice is tailored to highlight aspects that would appeal to an operations professional, such as process, technology, and data-driven results, even within a sales and design context.

📌 Application Steps

To apply for this Design Studio Design Consultant position:

• Submit your application through the provided career portal link.
• Resume Optimization: Tailor your resume to highlight your interior design experience, retail sales achievements, customer service skills, and proficiency with relevant software (SketchUp, Salesforce, Microsoft Office). Quantify your accomplishments wherever possible.
• Portfolio Preparation: Assemble a digital portfolio showcasing your best design projects. Focus on clear project narratives, impressive visuals, and quantifiable results. Be ready to discuss your design process, client interaction strategies, and how you leverage technology.
• Interview Practice: Prepare for behavioral and situational interview questions. Practice articulating your design philosophy, sales approach, and problem-solving skills. Be ready to discuss how you would manage customer relationships using CRM tools and contribute to team efficiency.
• Company Research: Thoroughly research Floor & Decor's products, target market, and company values. Understand their approach to customer service and design consultation to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.