Design Consultant FT

📍 Job Overview

Job Title: Design Consultant FT

Company: Arhaus

Location: Atlanta, Georgia, United States

Job Type: FULL_TIME

Category: Retail Sales & Design Operations

Date Posted: May 19, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth by maximizing sales performance and achieving monthly productivity standards within a retail environment.

• Deliver an exceptional and consistent guest experience, acting as a brand ambassador for Arhaus's unique heirloom-quality furniture and décor.

• Leverage a structured selling model, enhanced by strong product knowledge and space planning expertise, to close transactions effectively.

• Cultivate and maintain client relationships through proactive guest book management and diligent follow-up, ensuring customer satisfaction post-purchase and at delivery.

• Uphold company standards in all operational aspects, including accurate system functions, diligent communication review, and collaborative teamwork.

📝 Enhancement Note: This role, while titled "Design Consultant," is fundamentally a sales-driven position within a retail operations context. The emphasis on "maximizing sales," "productivity standards," and "closing transactions" indicates a strong focus on revenue generation, with design consultation serving as a key tool to achieve these sales objectives. The operations aspect lies in managing the sales process, client relationships, and retail store operations efficiently.

📈 Primary Responsibilities

• Meet and exceed required monthly sales targets and productivity metrics through effective selling behaviors and client engagement.

• Continuously develop and apply enhanced selling techniques aligned with the Arhaus selling model to optimize conversion rates and average transaction value.

• Demonstrate comprehensive and up-to-date product knowledge, including materials, craftsmanship, sustainability, and design aesthetics, to effectively advise guests.

• Maintain and actively manage a guest book to organize leads, generate new business opportunities, and nurture existing client relationships.

• Execute proactive and consistent follow-up communications with all guests, from initial engagement through post-sale and delivery, to ensure a seamless and positive experience.

• Actively seek and incorporate feedback from store management to improve personal performance, sales techniques, and guest interaction strategies.

• Promptly and effectively resolve guest concerns and issues, demonstrating a commitment to exceptional customer service and problem-solving.

• Perform all assigned opening and closing duties to ensure the store operates smoothly and efficiently, maintaining visual merchandising standards.

• Accurately perform all necessary systems functions, including order entry, inventory checks, and transaction processing, while adhering to operational standards.

• Diligently record all hours worked and review all email and company communications to stay informed and responsive to business needs.

• Actively participate in weekly one-on-one meetings with management and team meetings to discuss performance, strategies, and operational updates.

• Collaborate effectively with all team members to foster a supportive and productive work environment, sharing best practices and assisting where needed.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, client relationship management, and operational duties typical of a high-end retail sales associate. The emphasis on "guest book," "follow-up," and "guest concerns" points to a robust customer relationship management (CRM) aspect, even if not explicitly stated as a software tool. "Systems functions" and "operational standards" suggest a need for proficiency in retail POS and inventory management systems.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a background in Interior Design, Merchandising, or a related field can be advantageous. A strong understanding of design principles is implied.

Experience: 0-2 years of experience in a sales-driven environment, preferably in retail, interior design, or a client-facing role. Experience in a commission-based sales structure is a plus.

Required Skills:

• Driven and results-oriented mindset with a strong motivation to achieve sales goals.

• Demonstrated passion for and knowledge of Arhaus products, design aesthetics, and home furnishings.

• Excellent organizational and time management skills to handle multiple tasks and client interactions simultaneously.

• Strong technological aptitude, including proficiency with POS systems, email, and basic computer applications.

• Exceptional verbal and written communication skills for effective guest interaction and internal collaboration.

• Ability to work both independently, managing personal sales targets, and collaboratively within a team environment.

Preferred Skills:

• Formal sales training or a proven track record in closing complex sales transactions.

• A natural sense of design, space planning, and an eye for aesthetics.

• Previous experience in luxury retail or interior design consulting.

• Experience managing a client book or CRM system for lead generation and follow-up.

📝 Enhancement Note: The "0-2 years" experience level suggests a training and development focus for new hires. The preferred skills like "sense of design" and "related experience" indicate that while not strictly required, a foundational understanding of design principles and client relationship management will significantly benefit candidates. The emphasis on "flexible schedule that meets the needs of the business" is a critical operational requirement for retail roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required, candidates are expected to demonstrate their ability to manage client relationships and drive sales through their sales approach and past achievements.

• Evidence of managing client interactions, cultivating business through a "guest book" system, and executing successful sales processes.

• Ability to articulate how they would approach space planning and design consultation to enhance the guest experience and close sales.

Process Documentation:

• Understanding and ability to execute Arhaus's specific selling model and guest engagement processes.

• Familiarity with retail operational processes, including opening/closing procedures, POS transactions, and inventory management.

• Capacity to document client interactions, preferences, and follow-up actions within a designated system (e.g., guest book, CRM).

• Ability to follow established procedures for sales reporting, performance tracking, and communication dissemination.

📝 Enhancement Note: For a role at this experience level and in retail sales, a formal "portfolio" typically translates to a well-crafted resume highlighting sales achievements and relevant client service experience. The "process documentation" aspect is more about the candidate's ability to learn and adhere to Arhaus's established sales and operational workflows.

💵 Compensation & Benefits

Salary Range: The compensation structure is a hybrid model, offering a minimum hourly base plus commission and incentives.

• Base Hourly Rate: $10.00 - $13.46/hour (equivalent to $26,000 - $35,000 annually for a 40-hour work week).

• Commission: Tiered and unlimited, paid on net WRITTEN sales. The commission rate can vary based on factors like experience, store volume, and location.

• Potential Annual Earnings: $26,000 (minimum base) to $350,000+, with opportunities for Monthly Sales Incentives and Quarterly Bonuses.

Benefits:

• Exceptional advancement opportunities within Arhaus's retail network.

• Competitive earnings potential with unlimited commission and bonus opportunities.

• Generous employee discount on Arhaus products.

• Medical, dental, and life insurance benefits (specific offerings may differ between full-time and part-time).

• Flexible spending plan for healthcare and dependent care expenses.

• 401K retirement program with company matching potential.

• 529 college savings plan for educational savings.

• Paid vacations and holidays (exclusively for full-time employees).

Working Hours: This is a full-time position requiring a flexible schedule that meets the needs of the business. This includes working evenings, weekends, and holidays. The standard working hours are approximately 40 hours per week, but may vary based on store needs and peak seasons.

📝 Enhancement Note: The salary range is highly variable due to the significant commission component. The $26,000 figure represents the absolute minimum if no commission is earned, while $350,000+ reflects top performers. The "40 hours per week" is an approximation, and the flexibility requirement for evenings, weekends, and holidays is crucial for retail operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Furnishings & Retail. Arhaus operates within the premium segment of the furniture and home décor market, emphasizing quality, craftsmanship, and unique artisan partnerships.

Company Size: Arhaus is a significant player in the retail furniture market, with a substantial number of employees and numerous store locations across the US. This size indicates a structured corporate environment with established operational processes and career development pathways.

Founded: 1986. Founded with a vision for sustainable, lovingly made, and heirloom-quality pieces, Arhaus has grown from its inception into a recognized brand known for its distinctive style and artisan collaborations. This long history suggests a stable company with a well-defined brand identity and operational maturity.

Team Structure:

• The immediate team will likely consist of a Store Manager, Assistant Store Manager, and fellow Design Consultants.

• This role is part of the in-store retail operations, working closely with colleagues to manage daily store functions and sales activities.

Methodology:

• Sales & Client Engagement: Arhaus employs a consultative selling model focused on understanding guest needs, providing design advice, and building lasting relationships. This involves active listening, product expertise, and personalized service.

• Operational Efficiency: The company emphasizes maintaining high standards in store presentation, inventory accuracy, and transaction processing to ensure a smooth operational flow and positive guest experience.

• Continuous Improvement: Staff are encouraged to develop their skills through training, feedback, and by adapting to evolving market trends and customer preferences.

Company Website: https://www.arhaus.com/

📝 Enhancement Note: Arhaus's founding principles and long history suggest a company culture that values quality, craftsmanship, and customer loyalty. For operations professionals, this translates to a focus on delivering exceptional service and maintaining high standards in all aspects of the business. The "guest book" and "follow-up" imply a structured approach to client relationship management within their retail operations.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level to early-career position within retail sales operations. It is foundational for understanding the customer journey, sales cycle, and operational demands of a premium retail environment. The focus is on developing core sales and client relationship skills.

Reporting Structure: Design Consultants typically report directly to an Assistant Store Manager or a Store Manager. This direct reporting line ensures consistent guidance, performance feedback, and operational oversight.

Operations Impact: While direct operational involvement is limited to store-level execution, the Design Consultant's impact on revenue is significant through their sales performance. Their ability to drive sales, manage client relationships, and contribute to a positive store environment directly influences the store's overall financial success and the brand's reputation.

Growth Opportunities:

• Sales Advancement: Progression to Senior Design Consultant, Key Holder, or roles with increased sales responsibility and potential for higher commission earnings.

• Management Track: Opportunity to move into Assistant Store Manager or Store Manager positions, requiring leadership, operational management, and team development skills.

• Specialization: Potential to specialize in areas like visual merchandising, clienteling, or specific product categories, becoming a subject matter expert within the store.

• Corporate Roles: With demonstrated success and further development, opportunities may arise in corporate functions such as visual merchandising, sales training, or retail operations support.

📝 Enhancement Note: The "Exceptional advancement opportunities" mentioned in benefits are a key draw for this role. For operations professionals interested in retail, this role offers a clear path from individual contributor to leadership, focusing on building fundamental sales and operational competencies.

🌐 Work Environment

Office Type: This is a retail store environment, specifically a showroom for Arhaus furniture and home décor. The workspace is customer-facing, designed to be aesthetically pleasing and conducive to browsing and consultation.

Office Location(s): The specific location for this role is Phipps Plaza in Atlanta, Georgia. Phipps Plaza is a high-end shopping mall, indicating a premium retail setting with significant foot traffic and a discerning customer base.

Workspace Context:

• The environment is highly collaborative with other sales associates and store management, requiring teamwork to manage customer flow, maintain store appearance, and support each other in sales efforts.

• Access to Arhaus's product catalog, design resources, and point-of-sale (POS) systems is standard. The store layout is designed for both product display and intimate client consultations.

• Opportunities for direct interaction with customers are constant, emphasizing personalized service and relationship building. The design of the showroom itself is a key element of the customer experience.

Work Schedule: The schedule is flexible and dictated by the needs of the business, requiring availability for evenings, weekends, and holidays. This is typical for retail operations to ensure adequate staffing during peak shopping hours and seasons.

📝 Enhancement Note: The Phipps Plaza location implies a fast-paced, high-volume luxury retail environment. This means the operations are geared towards efficiency, exceptional customer service, and maintaining a high-end brand image at all times.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or brief online assessment to gauge basic qualifications, interest, and alignment with Arhaus's brand values.

• In-Person Interview: A more in-depth interview, potentially with the Store Manager and/or Assistant Store Manager. This will focus on sales aptitude, customer service philosophy, design sense, and problem-solving skills. Candidates may be asked to walk through their resume and discuss relevant experiences.

• Sales Simulation/Role-Playing: Candidates might be asked to demonstrate their sales approach, perhaps through a mock customer interaction or by presenting a product, showcasing their ability to engage, consult, and close.

• Store Walkthrough: A tour of the store with an interviewer, discussing operational aspects, product knowledge, and how the candidate would contribute to the store's success.

• Final Interview (if applicable): May involve meeting with a regional manager or a higher-level executive for final approval.

Portfolio Review Tips:

• Resume Emphasis: Highlight quantifiable sales achievements (e.g., sales targets met/exceeded, revenue generated), customer service successes, and any experience in design, space planning, or clienteling.

• Case Study Preparation: Be ready to discuss how you would handle specific sales scenarios, such as a customer unsure of their style, a client needing space planning advice, or resolving a post-purchase issue. Articulate your process.

• Demonstrate Design Acumen: Be prepared to discuss your understanding of design principles, color palettes, and how you can help clients visualize furniture in their space.

• Clienteling Approach: Explain your strategy for building and maintaining client relationships beyond a single transaction, referencing the "guest book" concept.

Challenge Preparation:

• Sales Scenarios: Practice responding to common customer objections, demonstrating product features, and guiding a customer towards a purchase decision.

• Design Consultation: Prepare to discuss your design process, how you gather client needs, and how you would recommend Arhaus products to meet those needs.

• Operational Awareness: Be ready to discuss your understanding of retail operations, including maintaining store standards, managing inventory, and ensuring a positive customer flow.

📝 Enhancement Note: The emphasis on a "sales-driven focus" and "selling model" means interviewers will be looking for candidates who can demonstrate a proactive and effective sales approach, not just passive customer service. The "sense of design" requirement suggests interviewers may probe for aesthetic judgment and spatial reasoning.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Essential for processing transactions, managing customer orders, and potentially inventory lookups. Specific system unknown, but proficiency in modern retail POS is expected.

• Clienteling/Guest Book System: While not specified as software, a robust system (digital or physical) for recording customer information, preferences, purchase history, and follow-up actions is critical. This could be a dedicated CRM or a well-managed spreadsheet/database.

• Inventory Management System: Used for checking stock availability, locating items, and potentially managing transfers.

• Email & Communication Platforms: Standard business tools for internal and external communication (e.g., Outlook, Gmail).

Analytics & Reporting:

• Sales Performance Dashboards: While the consultant may not build them, they will likely access reports and dashboards showing their individual sales metrics, team performance, and store-wide results.

• POS Transaction Reports: For analyzing sales data, product performance, and customer purchasing patterns.

CRM & Automation:

• Customer Relationship Management (CRM) Software: While not explicitly mentioned, Arhaus likely uses a CRM to manage customer data, track interactions, and facilitate personalized marketing. Familiarity with CRM principles is beneficial.

• Order Management Systems: For tracking customer orders from placement through delivery.

📝 Enhancement Note: Proficiency in a POS system and strong organizational skills for clienteling are the most critical technical requirements. The role implies a need for basic computer literacy and the ability to learn proprietary Arhaus systems quickly.

👥 Team Culture & Values

Operations Values:

• Guest-Centricity: A core value focused on delivering an exceptional and personalized experience for every customer, ensuring satisfaction and fostering loyalty. This is central to Arhaus's premium brand positioning.

• Quality & Craftsmanship: A deep appreciation for the heirloom-quality nature of Arhaus products, emphasizing durability, design integrity, and artisan partnerships.

• Teamwork & Collaboration: A belief in working together to achieve common goals, supporting colleagues, and contributing to a positive and productive store environment.

• Drive & Achievement: A commitment to pursuing sales goals, exceeding expectations, and continuously striving for personal and professional growth within the company.

• Integrity & Professionalism: Upholding high ethical standards, maintaining a professional appearance and demeanor, and representing the Arhaus brand with pride.

Collaboration Style:

• Supportive Sales Environment: Associates are encouraged to help each other, share product knowledge, and assist with client needs to ensure overall store success.

• Managerial Guidance: A clear reporting structure with management providing direction, feedback, and support to enhance individual and team performance.

• Cross-Functional Understanding: While primarily focused on sales, there's an expectation to understand and support broader store operations, from merchandising upkeep to customer service protocols.

📝 Enhancement Note: The emphasis on "guest experience" and "quality" suggests a culture that values long-term customer relationships and product excellence, which influences how sales and operational processes are executed.

⚡ Challenges & Growth Opportunities

Challenges:

• Competitive Sales Environment: Achieving consistent sales targets in a competitive luxury retail market requires resilience, strong selling skills, and effective clienteling.

• Managing High Expectations: Meeting the high service and design expectations of a premium clientele in a luxury mall setting like Phipps Plaza.

• Balancing Sales and Service: Effectively integrating consultative design advice with the drive to close sales without compromising the guest experience.

• Adapting to Product Lines: Keeping up-to-date with Arhaus's extensive and evolving product catalog, including materials, trends, and customization options.

Learning & Development Opportunities:

• Sales Training: Access to Arhaus's sales methodology training and ongoing coaching to refine selling techniques and product knowledge.

• Design Workshops: Opportunities to deepen understanding of interior design principles, space planning, and Arhaus's specific product applications.

• Career Advancement Programs: Structured pathways for promotion into senior sales roles or management positions, often including leadership development modules.

• Mentorship: Potential to learn from experienced managers and senior sales associates who can provide guidance and share best practices.

📝 Enhancement Note: The primary growth opportunity lies in developing strong sales and clienteling skills within a premium retail context. The "challenges" are inherent to high-end retail sales and provide fertile ground for skill development.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to understanding a client's design needs and preferences." (Focus on active listening, asking probing questions, and understanding their lifestyle.)

• "How would you handle a situation where a client is hesitant to make a purchase or is comparing prices with competitors?" (Emphasize value proposition, product quality, design expertise, and building trust.)

• "Walk me through your process for managing your client book and ensuring consistent follow-up." (Detail your methods for organizing contacts, scheduling outreach, and personalizing communication.)

Company & Culture Questions:

• "What interests you about Arhaus specifically, and why do you want to be a Design Consultant here?" (Connect personal passion for design/quality with Arhaus's brand values and mission.)

• "How do you contribute to a positive team environment in a retail setting?" (Highlight collaboration, support for colleagues, and a shared commitment to store goals.)

Portfolio Presentation Strategy:

• Resume as Portfolio: Ensure your resume clearly articulates quantifiable sales achievements, customer service experience, and any design-related skills or projects.

• Scenario-Based Examples: Be ready to verbally "walk through" how you would handle specific client interactions or sales challenges, demonstrating your thought process and problem-solving abilities.

• Enthusiasm for Design: Convey genuine passion for home furnishings and interior design. Be prepared to discuss your personal style or design preferences briefly.

• Understanding of the Brand: Research Arhaus's aesthetic, their commitment to artisans, and their product philosophy to show you understand what makes the brand unique.

📝 Enhancement Note: Interviewers will be looking for candidates who can articulate a clear sales process, demonstrate strong customer service skills, and show a genuine interest in design and the Arhaus brand. The ability to connect personal style and sales drive with the company's values is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Arhaus careers portal.

• Resume Enhancement: Tailor your resume to highlight quantifiable sales achievements, customer service experience, and any design-related skills or passion. Use keywords like "sales," "clienteling," "space planning," "customer service," and "design."

• Interview Preparation: Practice answering common sales and customer service interview questions using the STAR method. Be ready to discuss your sales process and how you'd approach design consultation.

• Company Research: Thoroughly research Arhaus's brand, product lines, design aesthetic, and company values. Understand their differentiator (e.g., artisan partnerships, heirloom quality).

• Portfolio Readiness: While not a formal portfolio, be prepared to discuss your sales approach and design sensibility through examples from your experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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