Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Westco Closet Corp

Location: Hawthorne, NY, US

Job Type: Full-Time

Category: Sales / Design Operations

Date Posted: 2026-06-03T16:14:00

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on consultative sales and interior design, requiring a blend of client-facing engagement and technical design skills to create custom storage solutions.

• Success is driven by managing the full client lifecycle, from initial consultation and design conceptualization through to sale closure and installation oversight, emphasizing a premium customer experience.

• The position leverages proprietary CAD software for design, necessitating strong technical aptitude and the ability to quickly learn new design tools.

• This is a field-based role with a hybrid component, involving in-home client consultations, potential showroom interactions, and remote design work, offering significant autonomy and flexibility.

📝 Enhancement Note: While the job title is "Design Consultant," the responsibilities, compensation structure (uncapped commission), and emphasis on sales and closing skills indicate a strong sales operations component, particularly within a GTM (Go-To-Market) strategy for custom home solutions. The role bridges sales, design, and client management, requiring skills in process adherence and client lifecycle management.

📈 Primary Responsibilities

• Conduct in-home design consultations and space planning sessions with clients to understand their needs and preferences for custom storage solutions.

• Design bespoke storage solutions using proprietary CAD software, translating client requirements into functional and aesthetically pleasing blueprints.

• Manage the complete client lifecycle, encompassing initial consultation, detailed design, proposal presentation, sale closure, and coordination with installation teams.

• Deliver a luxury customer experience by providing expert product knowledge and elevated service throughout the engagement.

• Collaborate with interior designers, decorators, and architects to integrate custom closet solutions into broader home design projects.

• Maintain meticulous attention to detail in managing multiple client projects concurrently.

• Travel frequently to client appointments across Rockland, Orange, and Sullivan counties.

📝 Enhancement Note: The responsibilities highlight a structured sales process and client management workflow, typical of GTM operations. Emphasis on "full client lifecycle" and "proprietary CAD software" points to a need for process adherence and system proficiency.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Interior Design, Architecture, or a related field is highly advantageous.

Experience: 2-5 years of experience in consultative sales, interior design, home improvement sales, luxury retail, or a similar client-facing role.

Required Skills:

• Proven consultative sales and closing skills, with a focus on building rapport and client relationships.

• Proficiency in interior design principles and space planning.

• Ability to quickly learn and effectively utilize proprietary CAD design software.

• Strong organizational skills with excellent time management capabilities.

• Detail-oriented approach to managing multiple, concurrent client projects.

• Effective communication and presentation skills, capable of articulating design concepts and sales proposals. Preferred Skills:

• Experience working with interior designers, decorators, or architects.

• Familiarity with luxury goods or high-end custom product sales environments.

• Demonstrated ability to manage a sales pipeline and forecast effectively.

• Understanding of home construction or renovation processes.

📝 Enhancement Note: The "Tech savvy" requirement and emphasis on learning proprietary CAD software suggest that adaptability and a structured approach to learning new operational tools are critical. The "Valid driver's license" and "frequent travel" requirements are standard for field sales operations roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 diverse design projects, illustrating the ability to create custom storage solutions for various spaces (e.g., closets, kitchens, garages).

• Include examples of client consultations, demonstrating how needs were identified and translated into design proposals.

• Present case studies that highlight the sales process, from initial client engagement to successful project completion and client satisfaction.

• Demonstrate proficiency in using design software, showcasing before-and-after renderings or detailed CAD drawings.

• Quantify achievements where possible, such as average deal size, conversion rates, or client retention metrics. Process Documentation:

• Candidates are expected to articulate their personal sales process, from lead qualification to closing and post-sale follow-up.

• Be prepared to discuss how they manage project timelines, client communication, and coordination with installation teams.

• Demonstrate understanding of how to utilize CRM or project management tools (even if not explicitly listed) to track client interactions and project status.

📝 Enhancement Note: While a formal "portfolio" in the traditional sense might not be explicitly requested for this sales-focused role, candidates should be prepared to present examples of their design work and sales success. This aligns with the need to demonstrate proficiency in design tools and consultative selling processes, key components of GTM operations.

💵 Compensation & Benefits

Salary Range: $55,000 - $130,000 per year (On-target earnings: $85,000 - $120,000+)

Benefits:

• Paid training (including design software training)

• Uncapped commission structure

• Company-provided leads (pre-qualified appointments)

• Flexible schedule and autonomy

Working Hours: Full-time availability is required. The role offers a flexible schedule, allowing for autonomy in managing client appointments and design work, typically aligning with standard business hours but adaptable to client needs.

📝 Enhancement Note: The salary range of $55,000 base plus uncapped commission, with on-target earnings between $85,000 and $120,000+, is typical for consultative sales roles with significant earning potential. The "company-provided leads" and "paid training" are significant operational benefits that reduce the burden on the individual for lead generation and skill development. The $55,000 figure likely represents the base salary, with the higher end of the range reflecting successful commission earnings.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Furnishings / Interior Design / Custom Storage Solutions

Company Size: Westco Closet Corp is a franchise of California Closets, a well-established brand with a significant presence. While the exact size of the Hawthorne branch isn't specified, California Closets as a whole is a large organization. This implies a structured operational framework with established processes and standards.

Founded: California Closets was founded in 1978, indicating a long history of market presence and refined operational methodologies.

Team Structure:

• Design Consultants likely operate with a high degree of autonomy, managing their own schedules and client interactions.

• They will report to a Sales Manager or Branch Manager who oversees performance, provides support, and ensures adherence to company standards.

• Collaboration is expected with installation teams and potentially with other design consultants for knowledge sharing or project support. Methodology:

• Client engagement follows a defined consultative sales process, emphasizing understanding client needs, proposing tailored solutions, and closing sales.

• Design work is standardized through proprietary CAD software, ensuring consistency in product offerings and specifications.

• A focus on luxury experience and elevated service is a core operational tenet.

Company Website: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8078fe75-37e5-4249-b857-1c282c63cb40

📝 Enhancement Note: The company's long history and brand recognition suggest established operational procedures and a focus on quality and customer satisfaction. The "luxury experience" aspect implies a high standard for client interaction and presentation.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an individual contributor within the sales and design function. It's an entry to mid-level sales position, requiring client-facing skills and design aptitude.

Reporting Structure: Design Consultants typically report to a Sales Manager or a General Manager who oversees sales performance, training, and operational adherence.

Operations Impact: The Design Consultant directly impacts revenue generation through sales and client acquisition. Their ability to design effective solutions and close deals is critical to the company's financial performance and market share within their service territory.

Growth Opportunities:

• Senior Design Consultant: With proven success, individuals can move into roles with higher earning potential, potentially specializing in more complex projects or mentoring junior consultants.

• Sales Management: Experienced consultants may transition into sales management roles, overseeing teams of designers and contributing to broader sales strategy.

• Specialization: Opportunities may arise to specialize in specific product lines or client segments (e.g., commercial projects, high-end residential).

• Further Design Training: Continuous learning in design trends and software advancements is encouraged, offering opportunities for skill enhancement.

📝 Enhancement Note: The career path suggests progression within a sales-oriented operational structure, emphasizing performance and client management skills. Growth is likely tied to sales volume and client satisfaction metrics.

🌐 Work Environment

Office Type: This is primarily a field-based role, meaning the "office" is often the client's home or a showroom. However, there is a hybrid element, suggesting some remote work or showroom-based interactions are also part of the role.

Office Location(s): The primary service area is Rockland, Orange, and Sullivan counties, NY. While a physical branch location for administrative purposes may exist, daily work involves travel to client sites within this region.

Workspace Context:

• The primary workspace is the client's home, requiring professionalism, discretion, and the ability to work in diverse environments.

• A home office setup is necessary for design work using CAD software and managing client communications.

• Access to showrooms may be available for client meetings or product demonstrations.

Work Schedule: Full-time, with a flexible schedule to accommodate client appointments. This requires strong self-management and discipline to ensure all responsibilities are met.

📝 Enhancement Note: The field-based nature emphasizes the need for strong independent work habits and time management, critical for effective GTM operations in a service-oriented business. The hybrid aspect suggests a need for adaptability between client-facing and remote work environments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and application to assess relevant experience in sales, design, and customer service.

• First Interview (Phone/Video): Discussion of your background, sales approach, and understanding of the role. This may include behavioral questions related to client interaction and problem-solving.

• Design & Sales Assessment: This could involve a practical exercise where you present a design concept or a mock sales pitch, potentially using CAD software or presenting from your portfolio.

• In-Person/Final Interview: Meeting with the hiring manager or team to discuss your fit with the company culture, career aspirations, and deeper dive into your sales and design capabilities.

Portfolio Review Tips:

• Organize your portfolio to clearly showcase your design aesthetic, problem-solving skills, and ability to create functional custom solutions.

• For each project, highlight the client's initial needs, your design process, the final solution, and any quantifiable results (e.g., client satisfaction, space optimization achieved).

• Be prepared to walk through your design process, explaining your rationale behind specific material choices, layouts, and features.

• If possible, include examples of how you managed the sales aspect of a project, from initial proposal to closing.

• If you have experience with CAD software, be ready to discuss your proficiency and how you use it to enhance client presentations. Challenge Preparation:

• Prepare to discuss your approach to consultative selling, including how you identify client needs, overcome objections, and close deals.

• Be ready to articulate your understanding of the luxury market and how you deliver a premium client experience.

• Practice presenting design concepts concisely and persuasively, as if addressing a potential client.

• Research California Closets' product lines, brand values, and typical client profiles to tailor your responses.

📝 Enhancement Note: The emphasis on a portfolio and practical assessment highlights the operational need to verify design skills and sales process adherence. Candidates should focus on demonstrating their ability to execute the defined client lifecycle and sales methodology.

🛠 Tools & Technology Stack

Primary Tools:

• Proprietary CAD Software: This is the core design tool. Proficiency in learning and using this specific software is essential. Candidates should be prepared to demonstrate their ability to adapt to new design platforms.

• CRM System (Likely): While not explicitly stated, a CRM system (e.g., Salesforce, HubSpot, or a custom solution) is highly probable for managing leads, client interactions, sales pipeline, and project status.

• Laptop: Candidates are required to provide their own compatible laptop.

Analytics & Reporting:

• Design Consultants will likely utilize reporting features within the CRM or sales management system to track their performance metrics, such as leads converted, sales volume, and average deal value. CRM & Automation:

• Client Management Software: The proprietary CAD software might have integrated CRM functionalities, or a separate system will be used to manage client data and project workflows.

📝 Enhancement Note: The explicit mention of "proprietary CAD software" and the requirement for a "compatible laptop" are key operational technology requirements. Candidates should emphasize their technical aptitude and ability to quickly master specialized software, which is crucial for efficient GTM execution.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A strong focus on delivering exceptional customer service and a luxury experience at every touchpoint.

• Excellence in Design: Commitment to creating high-quality, functional, and aesthetically pleasing custom storage solutions.

• Integrity and Professionalism: Maintaining high ethical standards in sales interactions and client relationships.

• Autonomy and Accountability: Valuing self-starters who can manage their time effectively and take ownership of their results.

• Continuous Improvement: Embracing learning and development, particularly in design trends and sales techniques.

Collaboration Style:

• While largely independent, Design Consultants are expected to collaborate effectively with installation teams to ensure seamless project execution.

• Cross-functional communication with sales management is vital for performance tracking, feedback, and ongoing training.

• Sharing best practices and insights with fellow Design Consultants can foster a supportive team environment.

📝 Enhancement Note: The emphasis on "luxury experience" and "autonomy with accountability" are key cultural indicators that inform how operations are managed and how team members are expected to perform their roles.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Client Expectations: Balancing client desires with practical design limitations and budget constraints requires strong negotiation and communication skills.

• Geographic Dispersion: Covering a multi-county territory requires efficient route planning and time management to maximize client appointments.

• Learning Curve for CAD Software: Mastering proprietary design software to a high level of proficiency can be challenging for some.

• Commission-Based Income Variability: While uncapped, commission income can fluctuate, requiring financial discipline and consistent performance.

• Balancing Sales and Design: Effectively switching between the consultative sales mindset and the creative design process.

Learning & Development Opportunities:

• Comprehensive Paid Training: Initial training covers product knowledge, design principles, sales techniques, and the proprietary CAD software.

• Ongoing Coaching: Access to sales managers and experienced consultants for continuous skill development and performance improvement.

• Industry Exposure: Staying abreast of interior design trends and home organization best practices.

• Career Advancement: Potential to move into senior roles, sales management, or specialized design positions.

📝 Enhancement Note: The challenges highlight areas where operational support and individual skill development are crucial for success in this GTM role. Growth opportunities are tied to mastering the core functions and demonstrating consistent high performance.

💡 Interview Preparation

Strategy Questions:

• Prepare to discuss your approach to understanding a client's needs and translating them into a compelling design proposal. Be ready to walk through a past project from client interaction to completion.

• How do you handle objections during the sales process? Be ready to provide specific examples of overcoming client concerns related to price, design, or timeline.

• Describe your experience with design software. If you haven't used proprietary CAD software, explain how you approach learning new technical tools.

• How do you manage your schedule and travel to maximize efficiency when working across multiple geographic areas? Company & Culture Questions:

• Why are you interested in California Closets and this specific Design Consultant role? Show you've researched the brand and understand its luxury positioning.

• How do you define providing a "luxury experience" to clients, and what steps do you take to ensure it?

• How do you stay organized and manage multiple projects simultaneously?

• What are your long-term career goals, and how does this role align with them? Portfolio Presentation Strategy:

• Select 3-5 of your strongest design projects that showcase variety in style, complexity, and client needs.

• For each project, prepare a brief narrative covering: the client's problem/need, your proposed solution, the design process, key features, and the outcome.

• If possible, include visuals (renderings, sketches, photos) and highlight any quantifiable results or positive client feedback.

• Be ready to explain your CAD software skills and how you use them to enhance client presentations and project accuracy.

• Practice presenting your portfolio concisely and confidently, as if you were pitching to a potential client.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong sales acumen, design sensibility, and an understanding of structured client management processes. Highlighting your ability to learn and adapt to company-specific tools and methodologies will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided ADP link.

• Resume Optimization: Tailor your resume to highlight experience in consultative sales, interior design, client relationship management, and any relevant software proficiency. Quantify achievements whenever possible using metrics related to sales volume, client satisfaction, or project completion rates.

• Portfolio Preparation: Curate a selection of your best design and sales projects. Be ready to present these visually and verbally, detailing your process, solutions, and outcomes. Focus on projects that demonstrate your ability to meet client needs and achieve sales goals.

• Interview Practice: Rehearse answers to common sales and design interview questions. Prepare specific examples that showcase your problem-solving skills, client management abilities, and understanding of a luxury service environment. Practice your portfolio presentation to ensure clarity and impact.

• Company Research: Thoroughly research California Closets' brand, values, products, and target market. Understand their operational approach to client service and design to align your responses with their company culture and expectations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, especially regarding specific software, team structure, and precise compensation breakdowns, should be verified directly with the hiring organization before making application decisions.