Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: 356 Deerfield - IL, Deerfield, IL, United States

Job Type: Full-Time

Category: Retail Sales / Interior Design

Date Posted: June 11, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Entry-level position focused on customer engagement and design consultation within a retail environment.

• Responsible for guiding customers through product selection for flooring and related accessories, driving sales through personalized design solutions.

• Involves clienteling, appointment scheduling, and cross-functional collaboration with store leadership to achieve sales targets.

• Requires proficiency in basic mathematical skills, computer literacy, and the ability to thrive in a fast-paced retail and warehouse setting.

📝 Enhancement Note: While this role is titled "Design Consultant," it is positioned as an entry-level retail sales position with a design focus. The core responsibilities are centered on customer interaction, sales, and product knowledge within the flooring industry, rather than complex GTM operations or strategic revenue planning. The "operations" aspect here relates to the efficient management of customer projects and store-level sales processes.

📈 Primary Responsibilities

• Engage proactively with store customers on the sales floor, offering assistance and identifying design project needs for flooring, tile, wood, stone, and accessory products.

• Conduct in-depth design appointments with customers, understanding their aesthetic preferences, functional requirements, and project scope to recommend suitable product solutions.

• Develop and nurture client relationships through networking, referrals, and in-store lead generation, aiming to build a consistent customer base.

• Manage multiple customer projects simultaneously from initial inquiry through to installation, ensuring high accuracy, timely follow-up, and clear communication.

• Collaborate effectively with store leadership and team members to ensure seamless project execution, drive sales performance, and support overall store objectives.

• Utilize company-specific design and customer management applications, including Salesforce, the Online Design Appointment Scheduler, and MyProject, to track client interactions and project progress.

• Actively participate in and champion company initiatives, modeling best practices for store employees and contributing to a positive, results-oriented sales environment.

📝 Enhancement Note: The responsibilities emphasize direct customer interaction and sales within a retail setting. For operations professionals, the transferable skills lie in project management, CRM utilization (Salesforce), clienteling, and process adherence. The "collaboration with store leadership" highlights the importance of understanding internal workflows and sales targets.

🎓 Skills & Qualifications

Education:

• High School Diploma or GED required. Experience:

• A minimum of 1 year of experience in retail sales or customer service is required.

• Internal candidates must have a minimum of 6 months of tenure with Floor & Decor. Required Skills:

• Customer Engagement: Proven ability to greet, assist, and build rapport with customers in a retail environment.

• Sales Acumen: Aptitude for understanding customer needs, recommending products, and driving sales conversions.

• Basic Mathematical Skills: Proficiency in performing calculations for pricing, discounts, and project estimates.

• Computer Literacy: Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) for communication and data entry.

• Project Coordination: Ability to manage multiple customer projects concurrently, ensuring timely completion and follow-up.

• Communication Skills: Effective verbal and written communication for interacting with customers and internal teams.

Preferred Skills:

• Interior Design Fundamentals: Basic understanding of design principles, color theory, and material selection, particularly for flooring and home décor.

• Clienteling: Experience in building and maintaining long-term customer relationships.

• Salesforce Proficiency: Familiarity with CRM systems like Salesforce for managing customer data and sales pipelines.

• Multi-tasking: Demonstrated ability to handle various tasks and customer demands in a fast-paced setting.

📝 Enhancement Note: For operations professionals, the "Salesforce Proficiency" and "Project Coordination" are key transferable skills. The "Clienteling" aspect relates to customer lifecycle management, and "Multi-tasking" is critical for managing diverse operational demands. The "Interior Design Fundamentals" can be seen as a domain-specific knowledge base, similar to understanding specific business processes in a GTM context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Candidates are encouraged to showcase examples of customer interaction, sales achievements, or project management from previous roles, even if not directly in design.

• Highlight any experience with customer relationship management (CRM) systems, demonstrating an ability to manage client data and sales processes.

• Provide examples of how you have managed multiple tasks or projects simultaneously, emphasizing organization and prioritization skills.

• Demonstrate an ability to quickly learn and apply new product knowledge and company processes, which is crucial for adapting to the flooring product catalog. Process Documentation:

• While a formal portfolio isn't explicitly required, understanding and articulating how you would approach customer project management, from initial contact to post-sale follow-up, is beneficial.

• Be prepared to discuss how you would document customer preferences, project details, and communication logs to ensure accuracy and facilitate seamless project execution.

• Demonstrate an understanding of tracking project progress and identifying potential bottlenecks, mirroring process optimization principles in operations.

📝 Enhancement Note: This section is adapted for an entry-level retail role. For operations candidates, it's about framing past experiences in terms of process, project management, and system utilization. Emphasize how you've documented processes, managed workflows, and used systems to track progress, even if the context wasn't formal "operations."

💵 Compensation & Benefits

Salary Range:

• $15.10 - $21.20 per hour. This range reflects an entry-level position with opportunities for growth and increased earning potential based on performance and tenure. Benefits:

• Performance-Based Rewards: Bonus opportunities and career advancement opportunities at every level.

• Financial Wellness: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.

• Comprehensive Health Coverage: Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).

• Work-Life Balance:

  • Paid vacation and sick time for eligible associates.

  • Paid holidays plus a personal holiday.

  • Paid Volunteer Time Off that starts on Day 1. Working Hours:

• Standard retail operating hours, including evenings, weekends, and holidays. Specific shifts will vary based on store needs and scheduling. The role requires flexibility to cover store operating hours: Monday - Friday (7:00 AM - 8:00 PM), Saturday (8:00 AM - 7:00 PM), Sunday (10:00 AM - 6:00 PM). Pickup hours for products are also integrated within these times.

📝 Enhancement Note: The salary range is clearly defined. For operations roles, understanding the "bonus opportunities" and "career advancement" is key, as these often tie into operational efficiency and performance metrics. The benefit package is robust and aligns with standard full-time employment offerings.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Improvement / Flooring)

Company Size: Floor & Decor is a large, publicly traded company, indicated by its extensive career website and benefits offerings, suggesting a structured corporate environment with significant operational scale.

Founded: Founded in 2000, Floor & Decor has grown to become a major player in the hard surface flooring market, emphasizing a customer-centric approach and a wide product selection.

Team Structure:

• The Design Consultant typically operates within a store-level team, reporting to store leadership (e.g., Store Manager, Assistant Manager, or a designated Design Lead).

• This role requires close collaboration with sales associates, installation coordinators, and warehouse staff to ensure a cohesive customer experience from sale to completion.

• Cross-functional interaction is key, involving communication with various departments within the store to manage inventory, customer orders, and project timelines. Methodology:

• The company emphasizes a customer-first methodology, focusing on providing expert advice and comprehensive solutions for home improvement projects.

• Sales processes are designed to be consultative, encouraging consultants to understand customer needs deeply and guide them through product selection.

• Operational efficiency is managed through structured workflows for appointment scheduling, order processing, and inventory management, supported by company technology.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: The company culture is retail-focused, emphasizing customer service and sales. For operations professionals, understanding the scale of a large retail operation like Floor & Decor implies robust internal processes, supply chain considerations, and a focus on operational efficiency to support sales volume.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Retail Sales Associate. This role serves as a foundational position within the retail sales and design spectrum of Floor & Decor. It is designed for individuals starting their careers or transitioning into customer-facing sales roles.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager. This structure provides direct oversight and mentorship in sales techniques, product knowledge, and customer service best practices.

Operations Impact: While not directly involved in GTM strategy or revenue operations at a corporate level, the Design Consultant's impact is significant at the store level. They directly contribute to revenue generation through sales, customer satisfaction, and project management. Effective project handling by consultants reduces installation issues and enhances repeat business, indirectly supporting operational efficiency and customer retention.

Growth Opportunities:

• Sales Advancement: Progression to Senior Design Consultant, Sales Specialist roles, or management positions within the retail store (e.g., Assistant Store Manager, Store Manager).

• Skill Development: Opportunities to deepen product knowledge, enhance design consultation skills, and gain expertise in CRM and sales management tools.

• Cross-Departmental Learning: Potential to learn about other aspects of retail operations, such as inventory management, merchandising, or logistics, within the store environment.

📝 Enhancement Note: This section clarifies the entry-level nature and retail focus. For operations candidates, the "Operations Impact" highlights transferable skills in customer lifecycle management and process adherence. The "Growth Opportunities" point to potential career paths that might eventually lead into operational leadership or specialized roles within a larger retail organization.

🌐 Work Environment

Office Type: The primary "office" is the retail showroom and associated warehouse/storage areas of a Floor & Decor store. This environment is dynamic, customer-facing, and can involve physical interaction with products.

Office Location(s): Specific store locations, such as 356 Deerfield - IL. These are typically located in accessible commercial areas with ample parking.

Workspace Context:

• The workspace includes customer-facing showroom areas designed for product display and consultation, as well as back-of-house areas like warehouses where inventory is stored.

• Access to computer terminals for CRM (Salesforce), scheduling tools, and internal communication systems is provided.

• Opportunities for interaction with a diverse customer base and a team of retail professionals are abundant.

Work Schedule: Requires flexibility to work during retail operating hours, which include evenings, weekends, and holidays. This schedule is typical for retail roles and allows for potential part-time or flexible arrangements if applicable, though this listing specifies full-time.

📝 Enhancement Note: The "Workspace Context" highlights the blend of customer-facing sales and operational support (CRM, scheduling). For operations professionals, this environment emphasizes the need for adaptability, strong communication skills across different "stakeholders" (customers and internal teams), and comfort with dynamic, sometimes demanding, conditions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video screening to assess basic qualifications, communication skills, and interest in the role. Be prepared to discuss your customer service or retail experience.

• In-Person Interview: This will likely involve meeting with the Store Manager or Assistant Manager. Expect behavioral questions about customer interactions, problem-solving, and teamwork.

• Scenario-Based Questions: You may be asked to describe how you would handle specific customer scenarios, such as a customer needing design advice or a challenging customer request.

• Product Knowledge Assessment: While extensive product knowledge isn't expected initially, showing enthusiasm for learning about flooring materials will be beneficial.

• Cultural Fit: Assessment of your alignment with Floor & Decor's customer-centric and results-driven culture.

Portfolio Review Tips:

• Since this is an entry-level role, a formal design portfolio is not expected. However, if you have any examples illustrating strong customer service, sales achievements, project organization, or experience with CRM systems, be ready to discuss them.

• Prepare to talk about a time you successfully managed multiple tasks or customer requests simultaneously.

• Highlight any experience where you learned a new product or system quickly and applied that knowledge effectively. Challenge Preparation:

• Be ready to discuss how you would approach a customer consultation from greeting them to closing the sale or scheduling a follow-up.

• Think about how you would handle a situation where a customer is unsure about their design choices or budget.

• Prepare to articulate why you are interested in a customer-facing sales role and specifically with Floor & Decor.

📝 Enhancement Note: For operations candidates, the key is to translate their experience into the language of customer service, project management, and sales support. Emphasize transferable skills like process adherence, problem-solving, and CRM utilization when discussing past projects or challenges.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: Used for customer relationship management, tracking leads, managing appointments, and sales pipeline management. Proficiency or willingness to learn is key.

• Microsoft Office Suite: Basic use of Word, Excel, and Outlook for communication, data entry, and reporting.

• Proprietary Online Design Appointment Scheduler: Company-specific software for booking customer consultations.

• MyProject: Internal system for managing customer projects from start to finish.

Analytics & Reporting:

• While not directly a data analyst role, consultants will use reporting features within Salesforce to track their individual sales performance and customer engagement metrics. CRM & Automation:

• Salesforce: As the primary CRM, it supports customer data management and workflow automation for sales processes.

• Internal Communication Tools: Email and potentially other internal platforms for team collaboration and information sharing.

📝 Enhancement Note: The emphasis is on specific retail and sales tools. For operations professionals, familiarity with Salesforce is a significant advantage, as it's a core platform in many GTM operations roles. Understanding how these tools support workflow and customer management is crucial.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and meeting customer needs to drive satisfaction and loyalty.

• Results-Driven: Emphasis on achieving sales targets and contributing to the store's overall performance.

• Teamwork: Collaboration and mutual support among store associates to ensure a cohesive customer experience.

• Continuous Learning: Encouragement to learn about products, sales techniques, and company processes to improve performance.

• Efficiency: While customer-focused, there's an underlying need for efficient processes to manage high customer volume and project complexity.

Collaboration Style:

• Highly collaborative within the store environment, requiring constant communication with colleagues and management to manage customer flow, project handoffs, and problem-solving.

• Emphasis on sharing best practices and supporting team members to achieve collective store goals.

• Open to feedback and coaching from leadership to enhance individual and team performance.

📝 Enhancement Note: The values highlight a typical retail sales environment. For operations professionals, the "Results-Driven" and "Efficiency" aspects are most relevant, aligning with performance metrics and process optimization. The "Collaboration Style" underscores the importance of cross-functional communication skills.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing High Customer Volume: Effectively assisting multiple customers simultaneously in a busy retail environment.

• Product Knowledge Acquisition: Rapidly learning a wide range of flooring products, their characteristics, and applications.

• Sales Target Pressure: Meeting individual and store sales goals in a competitive market.

• Balancing Design Consultation with Sales: Ensuring customer needs are met creatively while driving profitable sales.

• Navigating a Warehouse Environment: Adapting to the physical aspects of working in a retail store that includes warehouse operations.

Learning & Development Opportunities:

• Product Training: Comprehensive training on Floor & Decor's extensive product lines.

• Sales Skills Development: Coaching and resources to enhance sales techniques, negotiation, and closing skills.

• CRM and System Training: In-depth training on Salesforce and other company-specific software.

• Career Pathing: Clear pathways for advancement within the retail store structure and potential opportunities in other departments as experience grows.

📝 Enhancement Note: The "Challenges" section highlights areas where operations skills like prioritization, efficiency, and process adherence are valuable. The "Learning & Development" opportunities are standard for retail but emphasize the importance of technical and sales skill acquisition, which are foundational in many operational roles.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer and how you resolved the situation." (Focus on empathy, problem-solving, and de-escalation).

• Sales Approach: "How would you approach a customer who is unsure about their flooring choice?" (Focus on active listening, asking probing questions, and guiding them towards solutions).

• Project Management: "How do you stay organized when managing multiple tasks or projects?" (Highlight organizational tools, prioritization methods, and follow-up strategies).

• Teamwork: "Tell me about a time you worked effectively as part of a team to achieve a goal." (Showcase collaboration and contribution to collective success).

Company & Culture Questions:

• "Why are you interested in Floor & Decor?" (Research company values, products, and recent news).

• "What do you know about our product offerings?" (Familiarize yourself with key flooring types like tile, wood, and stone).

• "How do you align with our customer-centric approach?" (Provide examples of how you prioritize customer satisfaction). Portfolio Presentation Strategy:

• For this role, instead of a formal portfolio, prepare to discuss your resume and past experiences in detail, framing them as evidence of your customer service, sales, and organizational skills.

• Be ready to walk through specific examples of how you managed tasks, interacted with clients, or used tools like CRMs (if applicable) to achieve positive outcomes.

• Quantify achievements whenever possible (e.g., "increased customer satisfaction by X%", "managed an average of Y projects per week").

📝 Enhancement Note: The interview preparation advice focuses on behavioral and situational questions common in retail sales. For operations candidates, the key is to draw parallels between their operational experience and the requirements of this role, emphasizing transferable skills like problem-solving, process management, and customer-centric thinking.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the Floor & Decor Careers portal via the provided URL.

• Resume Optimization: Tailor your resume to highlight customer service, retail sales experience, and any project management or organizational skills. Use keywords from the job description such as "customer service," "sales," "project management," and "communication."

• Prepare for Behavioral Questions: Practice answering common interview questions related to customer interaction, problem-solving, teamwork, and sales scenarios.

• Research Floor & Decor: Familiarize yourself with the company's products, values, and recent developments. Understand their position in the home improvement market.

• Showcase Learning Agility: Be ready to express enthusiasm for learning about flooring products and utilizing company systems like Salesforce.

⚠️ Important Notice: This enhanced job description provides a comprehensive overview and AI-driven insights tailored for operations professionals. However, the role itself is primarily in retail sales and design consultation. Candidates should assess their career goals and transferable skills accordingly. All details should be verified directly with Floor & Decor during the application and interview process.

---