Custom Picture Framer

📍 Job Overview

Job Title: Custom Picture Framer

Company: Michaels Stores

Location: Frisco, Texas, United States

Job Type: Part-Time

Category: Retail Operations / Custom Services

Date Posted: 2026-06-23

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute in-store custom framing services, focusing on creating memorable solutions and building strong customer relationships through personalized design consultations.

• Drive sales and production targets by effectively utilizing the Elevated ABC Deliver methodology for customer engagement and upselling opportunities.

• Maintain operational excellence by adhering to Standard Operating Procedures (SOPs) for quality, timeliness, and customer satisfaction in framing order fulfillment.

• Manage and maintain the ready-made frame department, ensuring optimal presentation, stock levels, and adherence to merchandising standards.

📝 Enhancement Note: This role is positioned as an entry-level opportunity within a retail environment, specifically focused on custom services. While not a traditional Revenue Operations or Sales Operations role, the emphasis on sales, customer relationships, and operational execution within a specific department aligns with foundational operations principles in a retail context. The "Elevated ABC Deliver" is a proprietary sales and customer engagement methodology that candidates should research.

📈 Primary Responsibilities

• Engage customers in personalized design consultations to understand their framing needs and recommend suitable solutions, fostering strong customer relationships and driving custom framing sales.

• Execute custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction and repeat business.

• Operate framing equipment, including specialized machinery and tools, safely and efficiently to produce high-quality framed products.

• Maintain visual merchandising standards for the ready-made frame department, including stock replenishment, display integrity, and overall store presentation.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a positive in-store experience.

• Process customer transactions accurately and efficiently using the cash register, adhering to all cash handling and security standards.

• Support inventory management by participating in truck unloads, stocking processes, and executing SISO (Single Item Stock Out) and Directed Replenishment tasks.

• Assist with and understand Omni-channel processes, such as buy-online-pickup-in-store (BOPIS) or ship-from-store, to enhance customer convenience and operational efficiency.

📝 Enhancement Note: The core responsibilities highlight a blend of direct customer interaction, sales, and hands-on production. For operations professionals, the emphasis on SOP adherence, inventory management (SISO, Directed Replenishment), and Omni-channel processes are key operational aspects. Understanding how these tasks contribute to overall store efficiency and customer experience is crucial.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for entry-level retail positions. Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Experience in sales or service roles, demonstrating an ability to engage with customers and provide solutions. Required Skills:

• Basic Measuring Skills: Ability to accurately measure artwork and framing materials for precise cuts and fits.

• Customer Service Excellence: Proven ability to build rapport, understand customer needs, and deliver exceptional service.

• Basic Computer Skills: Proficiency in operating point-of-sale (POS) systems and basic computer applications for order entry and inventory management.

• Operational Adherence: Willingness and ability to follow Standard Operating Procedures (SOPs) for production, safety, and customer engagement.

• Team Collaboration: Ability to work effectively with team members to achieve store goals and maintain a positive work environment.

Preferred Skills:

• Retail Experience: Prior experience working in a retail setting, understanding store operations, and customer flow.

• Sales Acumen: Experience in consultative selling or product/service sales, with a proven track record of meeting sales targets.

• Framing Equipment Operation: Familiarity or aptitude for operating specialized framing equipment and tools is a plus.

• Merchandising Acumen: Understanding of visual merchandising principles to maintain an appealing store and department presentation.

📝 Enhancement Note: While "Custom Picture Framer" might not sound like a direct operations role, the underlying skills required—accuracy, adherence to process, customer service, inventory management, and basic technical operation—are foundational to many operations roles. The emphasis on SOPs and potential for involvement in Omni-channel processes are particularly relevant for those looking to transition into or understand retail operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Visual Documentation: Examples of completed custom framing projects, showcasing quality of work, attention to detail, and creative solutions. This can be presented through photos or a digital lookbook.

• Customer Interaction Examples: While not a formal portfolio item, be prepared to discuss how you've built customer relationships and provided solutions in past roles.

• Process Adherence Demonstration: Be ready to articulate how you follow established procedures and guidelines (SOPs) to ensure consistent quality and efficiency.

Process Documentation:

• Candidates are expected to understand and follow established Standard Operating Procedures (SOPs) for all aspects of the role, from customer consultation and order taking to production and cash handling.

• Demonstrate an ability to learn and execute specific framing techniques and equipment operation as per company training.

• Understand how individual tasks contribute to overall store performance metrics, such as sales, production turnaround time, and customer satisfaction scores.

📝 Enhancement Note: For this role, a traditional operations portfolio focused on process optimization or system implementation is not expected. Instead, the "portfolio" is more about demonstrating practical skills, attention to detail, and adherence to established retail and service processes. Candidates should be prepared to discuss their approach to following procedures and ensuring quality in their work.

💵 Compensation & Benefits

Salary Range:

• As a part-time, entry-level retail position, the hourly wage is expected to be competitive within the Frisco, Texas market for similar roles. Based on industry benchmarks and regional data for retail associates with customer service and basic sales responsibilities, an estimated range of $12.00 - $16.00 per hour is anticipated. This range can vary based on specific experience and demonstrated skills during the hiring process. Benefits:

• 401(k) with employer match: Retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Health insurance options for eligible team members.

• Telemedicine Services: Access to remote healthcare consultations.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees growing their families through adoption.

• Various Voluntary Insurance Options: Supplemental insurance coverages for additional protection.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with other affiliated companies.

Working Hours:

• This is a part-time position. Actual hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings. The role requires flexibility to meet operational demands.

📝 Enhancement Note: The salary estimate is based on typical part-time retail associate wages in the Frisco, Texas area, considering the entry-level nature and specific duties. The listed benefits are comprehensive for a retail organization and reflect a commitment to employee well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer in North America, focusing on arts, crafts, and home décor products. This industry requires a strong emphasis on customer experience, creative inspiration, and product knowledge.

Company Size: Large enterprise (over 10,000 employees globally). This indicates a structured corporate environment with established processes, training programs, and potential for internal mobility.

Founded: 1973. With a long history, Michaels has developed a robust operational framework and a strong brand presence in the market.

Team Structure:

• The Custom Framing department typically operates as a specialized unit within a larger retail store, overseen by a Framing Department Manager or Store Manager.

• Team members within the department often work collaboratively, with clear roles for sales, design consultation, and production.

• Close collaboration with other store departments (e.g., sales floor, cashiers) is essential to provide a seamless customer experience. Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Standardization: Adherence to SOPs is critical for maintaining quality, safety, and brand consistency across all locations.

• Sales & Production Integration: The role directly links sales efforts with production execution, requiring an understanding of how these functions impact each other.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards creativity, customer engagement, and operational efficiency within a retail setting. For operations professionals, understanding how a large retail chain standardizes processes and manages specialized departments like custom framing provides valuable insight into GTM execution at scale.

📈 Career & Growth Analysis

Operations Career Level: This role serves as an entry point into retail operations, focusing on the execution of specific service-based operational tasks. It's a foundational position that builds skills in customer service, sales, and process management within a specialized department.

Reporting Structure: The Custom Picture Framer typically reports to a Framing Department Manager or a Store Manager, who oversees the operational performance and staff development within the store.

Operations Impact: While not directly managing large-scale revenue operations, this role contributes to store revenue through direct sales of custom framing services and by enhancing the overall customer shopping experience, which can drive increased basket sizes and customer loyalty. Efficient operations in the framing department also minimize waste and ensure timely order fulfillment, impacting profitability.

Growth Opportunities:

• Framing Specialist/Designer: Advance to a senior role within the framing department, taking on more complex design challenges and potentially training new team members.

• Retail Sales Lead/Supervisor: Transition into leadership roles on the sales floor, managing teams and contributing to broader store operational goals.

• Store Management: Progress through various levels of store management, overseeing all aspects of store operations, P&L, and team development.

• Corporate Operations Roles: With demonstrated operational acumen and experience, potential pathways exist into corporate roles within merchandising, inventory management, or operations support.

📝 Enhancement Note: This role offers a clear path for growth within the retail sector, starting with specialized service execution and progressing towards broader operational and management responsibilities. For individuals interested in retail operations, this position provides hands-on experience in customer-facing processes, inventory, and sales execution.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is within a Michaels retail store, with a dedicated area for custom framing services.

Office Location(s): Frisco, Texas. This location is a specific store address (5255 Eldorado Pkwy), implying a physical, on-site work environment.

Workspace Context:

• Customer Interaction Zone: The framing counter/consultation area is a customer-facing space where interactions and sales occur.

• Production Area: The framing shop is a specialized workspace equipped with tools and machinery for cutting, assembling, and finishing frames. This area may involve potential hazards (e.g., glass cutter, heat press) requiring strict adherence to safety protocols.

• Store Environment: Team members will also navigate the broader retail store for stocking, customer assistance, and operational tasks.

Work Schedule:

• The work schedule is flexible and part-time, accommodating fluctuating customer traffic and operational needs. It includes nights, weekends, and early mornings. This requires adaptability and commitment to meeting business demands.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of a retail setting. Operations professionals will note the importance of managing space, safety protocols, and flexible scheduling to optimize retail floor and specialized department performance.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit resume and application through the company's online portal.

• Initial Screening: A recruiter or hiring manager may conduct a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: Typically involves a discussion with the Store Manager or Framing Department Manager. Expect questions about customer service experience, problem-solving scenarios, and your understanding of the role.

• Practical Assessment (Potential): You may be asked to demonstrate basic measuring skills or discuss how you would handle specific customer interactions or framing challenges.

• Offer & Onboarding: Successful candidates will receive an offer and proceed with onboarding, including background checks and new hire orientation.

Portfolio Review Tips:

• Visuals are Key: If you have any examples of custom framing work you've done (even personal projects), have photos ready to show. Highlight creativity, precision, and problem-solving in your designs.

• Process Explanation: Be prepared to discuss how you follow instructions and SOPs. Use examples from past roles to illustrate your ability to adhere to procedures.

• Customer Service Stories: Prepare specific examples of how you've provided excellent customer service, resolved issues, or built strong customer relationships.

• Enthusiasm for Craft: Convey genuine interest in art, design, and helping customers bring their creative visions to life.

Challenge Preparation:

• Be ready to answer situational questions: "How would you handle a customer who is unhappy with their framing order?" or "How would you prioritize tasks if you have multiple framing orders due and customers waiting?"

• Practice articulating your understanding of the importance of accurate measurements and quality craftsmanship in custom framing.

• Research Michaels' approach to customer service and custom framing to tailor your responses.

📝 Enhancement Note: The application and interview process for this role is typical for retail positions. While a formal "operations portfolio" isn't required, candidates should be prepared to demonstrate practical skills, customer service aptitude, and an understanding of process adherence through examples and situational responses.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery for cutting mats and frames (e.g., mat cutters, frame saws, jointers), mounting equipment, and assembly tools.

• Glass Cutter & Related Tools: For precise cutting of glass or acrylic.

• Heat Press: Potentially used for heat-activated adhesives or mounting processes.

• Measuring Tools: Tape measures, rulers, calipers for accurate dimensions.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing transactions, managing sales data, and potentially tracking custom order details.

• Inventory Management Software: Used for tracking stock levels of frame materials, ready-made frames, and supplies, including features for SISO and Directed Replenishment.

CRM & Automation:

• Elevated ABC Deliver (Proprietary): A customer engagement and sales methodology used by Michaels to build relationships and drive sales. Understanding its principles is key.

• Basic Computer Applications: For potential order entry, communication, and accessing training materials.

📝 Enhancement Note: The tools are specific to the custom framing trade and retail operations. For operations professionals, understanding the POS and inventory management systems is relevant, as these are common across retail and often integrate with broader operational workflows. The proprietary "Elevated ABC Deliver" highlights a focus on structured customer engagement.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction in every interaction and every framed piece.

• Quality Craftsmanship: Commitment to delivering high-quality, durable, and aesthetically pleasing custom framing solutions.

• Efficiency & Productivity: Balancing speed of service with meticulous attention to detail to meet deadlines and operational goals.

• Teamwork & Support: Collaborating effectively with colleagues to ensure a smooth workflow and positive store environment.

• Creativity & Innovation: Encouraging creative problem-solving in design and finding unique solutions for customer projects.

Collaboration Style:

• Cross-Functional Support: Working seamlessly with sales floor associates to assist customers and drive traffic to the framing department.

• Peer-to-Peer Learning: Sharing knowledge and techniques with fellow framers and store team members.

• Managerial Guidance: Receiving and implementing feedback from department managers to improve performance and adhere to company standards.

• Customer-Centric Teamwork: All team members are expected to contribute to a positive customer experience, whether directly in framing or supporting other store functions.

📝 Enhancement Note: The team culture emphasizes collaboration, customer service, and a dedication to craft. For operations professionals, this highlights the importance of aligning individual tasks with broader team and company objectives, particularly in customer-facing departments where service directly impacts business outcomes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Managing customer expectations for timely completion while ensuring the highest quality of work can be demanding.

• Handling Diverse Projects: Each customer's artwork and framing needs are unique, requiring adaptability, problem-solving, and creative design input.

• Maintaining Operational Standards: Consistently adhering to SOPs for safety, quality, and customer service in a fast-paced retail environment.

• Managing Inventory: Ensuring adequate stock of materials while minimizing waste and overstock.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on framing techniques, equipment operation, and the "Elevated ABC Deliver" sales methodology.

• Skill Specialization: Developing expertise in various framing styles, materials, and preservation techniques.

• Customer Engagement Skills: Improving consultative selling and relationship-building abilities through direct customer interaction.

• Retail Operations Fundamentals: Gaining foundational experience in sales, inventory management, and customer service within a large retail organization.

📝 Enhancement Note: This role presents challenges that build resilience and problem-solving skills, common in dynamic operational environments. The growth opportunities are focused on developing specialized craft skills and foundational retail operational competencies.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance multiple tasks or deadlines. How did you prioritize?" (Assesses time management and prioritization skills relevant to production).

• "How would you approach a customer who is unsure about their framing choices?" (Evaluates consultative sales and customer service skills).

• "Imagine a customer brings in a very valuable or fragile piece of art. What steps would you take to ensure its safety and proper framing?" (Tests attention to detail, understanding of care, and process adherence). Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Demonstrates research and interest).

• "Why are you interested in working for Michaels, specifically in the Custom Framing department?" (Assesses motivation and fit).

• "How do you contribute to a positive team environment?" (Gauges collaboration and interpersonal skills). Portfolio Presentation Strategy:

• Show, Don't Just Tell: If you have photos of projects, be ready to walk the interviewer through them, explaining your design choices and the satisfaction of the customer.

• Highlight Process: For any task, emphasize your ability to follow instructions and SOPs. Use phrases like, "My process would be to first..." or "Following our standard procedure, I would..."

• Focus on Customer Benefit: Frame your skills and experience in terms of how they benefit the customer and the business (e.g., "My attention to detail ensures customers receive a perfect frame, leading to repeat business and positive reviews").

📝 Enhancement Note: Interview preparation should focus on demonstrating core retail competencies: customer service, sales aptitude, process adherence, and a willingness to learn. For those with operations backgrounds, translate transferable skills like problem-solving and efficiency into the context of this role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided job link.

• Resume Optimization: Ensure your resume highlights customer service, sales experience, any experience with detailed work or measurements, and your ability to follow procedures. Quantify achievements where possible (e.g., "Assisted X customers daily," "Completed Y framing projects per week").

• Portfolio Readiness: Prepare to discuss any relevant creative projects, your understanding of measurements and precision, and examples of excellent customer service. While a formal portfolio isn't required, be ready to articulate your skills effectively.

• Interview Preparation: Practice answering behavioral and situational questions related to customer service, problem-solving, and teamwork. Research Michaels' values and the specifics of custom framing services.

• Company Research: Understand Michaels' mission, values, and commitment to creativity. Familiarize yourself with their approach to customer engagement, particularly the "Elevated ABC Deliver" methodology if information is available.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.