Custom Framer- Part Time

📍 Job Overview

Job Title: Custom Framer - Part Time

Company: Michaels Stores

Location: Portage, Michigan, United States

Job Type: Part-Time

Category: Retail Operations / Art & Design Services

Date Posted: 2026-06-24

Experience Level: Entry Level / 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically in the custom framing department.

• Key responsibilities include building customer relationships, understanding their needs, and delivering high-quality custom framing solutions.

• The position involves operating specialized equipment, managing inventory, and contributing to overall store operations, including sales and merchandising.

• Success in this role requires attention to detail, strong measuring skills, and the ability to work effectively both independently and as part of a team.

📝 Enhancement Note: While the job title is "Custom Framer," the description indicates broader retail responsibilities beyond just framing, including general store operations, customer assistance, and stocking. The "Part Time" nature suggests a focus on specific tasks and customer interactions during shifts. The role is positioned at an entry-level to junior experience level.

📈 Primary Responsibilities

• Build and nurture customer relationships by understanding their artistic visions and translating them into custom framing solutions.

• Execute the Elevated ABC Deliver methodology to enhance customer interactions and drive sales within the Custom Framing department.

• Complete custom framing orders with a strong emphasis on quality, accuracy, and timely delivery, adhering to Standard Operating Procedures (SOPs).

• Maintain the visual appeal and stock levels of the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers with product location, problem-solving, and creating a positive shopping experience.

• Ensure the store environment is safe, clean, and clutter-free, supporting overall store presentation and operational standards.

• Participate actively in truck un-loading and stocking procedures, ensuring adherence to truck standards and budget constraints.

• Operate the cash register accurately, handle cash transactions with integrity, and execute all cash handling procedures to company standards.

• Acknowledge and engage with customers promptly, assist in product discovery, and offer solutions tailored to their needs.

• Support and execute Omni-channel processes, facilitating seamless customer experiences across online and in-store platforms.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized custom framing services and general retail duties. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer engagement process that applicants should be prepared to learn and implement.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred; formal training in art, design, or a related field is a plus.

Experience: 0-2 years of experience in a retail or customer-facing role; experience in custom framing or a related craft is advantageous but not strictly required.

Required Skills:

• Basic computer skills for system navigation and order processing.

• Proficient basic measuring skills with high accuracy for framing projects.

• Ability to operate framing equipment (e.g., mat cutters, frame saws) and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to handle cash transactions accurately and efficiently.

• Basic merchandising and display maintenance skills.

• Physical stamina to stand for extended periods, lift up to 50 lbs, and work with tools and equipment. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or design-oriented capacity.

• Experience selling products and/or services, with a proven ability to meet sales targets.

• Familiarity with art materials, framing techniques, and design principles.

• Experience with Omni-channel retail operations.

• Ability to interpret and follow Standard Operating Procedures (SOPs) meticulously.

📝 Enhancement Note: The requirements suggest a candidate who is trainable, detail-oriented, and customer-focused. While specific framing experience is preferred, the emphasis on basic skills and operational adherence indicates that foundational retail competence and a willingness to learn specialized skills are prioritized.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates demonstrating past projects involving precise measurement, craftsmanship, or customer-driven solutions (e.g., craft projects, DIY builds, customer service success stories) will stand out.

• Evidence of understanding and applying process standards (e.g., following instructions for a complex task, documenting steps taken).

• Examples of system interaction, such as learning new software quickly or managing data accurately.

• Quantifiable results from previous roles, even if in a different context, demonstrating efficiency or customer satisfaction. Process Documentation:

• Candidates should be prepared to discuss their approach to learning and following established processes, such as Standard Operating Procedures (SOPs).

• Ability to articulate how they would ensure quality and accuracy in their work, particularly in a production or service-oriented context.

• Understanding of how to document steps taken to complete a task or resolve a customer issue, demonstrating a methodical approach.

📝 Enhancement Note: For an entry-level role like this, the "portfolio" is less about formal presentations and more about demonstrating a foundation of practical skills, a methodical approach to tasks, and a customer-centric mindset through examples from previous experiences, even non-framing ones.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail associates in the Portage, Michigan area, with duties including specialized services like custom framing, the estimated hourly wage is between $12.00 - $16.00 per hour. This range accounts for the required specialized skills, customer interaction level, and the retail environment.

Benefits:

• 401(k) with Employer Match

• Employee Assistance Program (EAP)

• Medical, Dental, and Vision Coverage (eligibility may vary based on hours worked)

• Telemedicine Services

• Flexible Spending Accounts (FSAs)

• Commuter Benefits

• Tuition Assistance

• Adoption Assistance

• Various Voluntary Insurance Options

• Employee Discounts on Michaels products

• Access to Partner Discount Programs

• Paid Time Off (accrual typically based on hours worked)

Working Hours: This is a part-time position, with expected hours varying based on store needs and employee availability. Typical shifts may include evenings, weekends, and early mornings. The role may require up to 40 hours per week during peak seasons or specific operational needs, though actual hours will be communicated by management.

📝 Enhancement Note: The salary range is estimated based on general retail part-time roles in the specified region, adjusted for the specialized skills of custom framing. Specific benefits eligibility will depend on the employee's contracted hours and tenure with Michaels.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail. Michaels Stores is the leading retailer in North America for arts, crafts, and home decor, serving a wide demographic of creative individuals and hobbyists.

Company Size: Large (Over 10,000 employees globally). This indicates a structured corporate environment with established processes and career pathways.

Founded: 1973. Michaels has a long-standing history and deep roots in the retail industry, suggesting stability and a well-defined brand identity.

Team Structure:

• The Custom Framer will be part of the store's operational team, reporting to a Framing Manager or Store Manager.

• They will work alongside other store associates, including sales associates, cashiers, and potentially other specialists.

• Collaboration is key, involving interaction with customers, fellow team members for stocking and general store upkeep, and potentially cross-departmental support.

• The team operates within a framework of established company policies and procedures designed to ensure consistent customer experience and operational efficiency. Methodology:

• Customer Engagement: A structured approach to customer interaction is employed, emphasizing building relationships and understanding needs, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong emphasis on following Standard Operating Procedures (SOPs) for all aspects of the job, from sales to production and safety.

• Data-Driven Operations: While less direct for this role, the company utilizes data for inventory management (SISO, Directed Replenishment), sales tracking, and operational efficiency.

• Quality Focus: A commitment to delivering high-quality custom framing solutions on time is a core operational principle.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture that blends creative passion with structured retail operations. The company size implies a professional environment with clear expectations for performance and adherence to standards.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an Entry-Level to Junior level within the retail operations and specialized services sector. It serves as a foundational role for individuals interested in customer-facing sales, operational execution, and potentially specializing in creative services.

Reporting Structure: The Custom Framer typically reports to a Framing Manager or the Store Manager. This direct reporting line ensures clear guidance, performance feedback, and support for operational tasks and sales targets.

Operations Impact: The Custom Framer directly impacts the company's revenue through the sale of custom framing services and related retail products. Their ability to build customer relationships, provide quality solutions, and contribute to a positive store environment directly influences customer loyalty, repeat business, and overall store sales performance. Effective execution of operational duties also contributes to inventory accuracy, efficiency, and a safe working environment.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled Custom Framer, mastering intricate framing techniques, design consultations, and advanced equipment operation.

• Retail Leadership: Potential to advance into roles such as Framing Manager, Assistant Store Manager, or Store Manager, requiring broader leadership, operational, and sales management skills.

• Cross-Functional Experience: Exposure to various facets of retail operations, including merchandising, inventory management, and customer service, can open doors to other departments or corporate roles within Michaels.

• Continuous Learning: Access to company training programs in sales, customer service, and product knowledge, supporting ongoing professional development.

📝 Enhancement Note: This role offers a clear pathway for growth within the retail sector, particularly for individuals who demonstrate strong customer service skills, a knack for creative solutions, and a commitment to operational excellence.

🌐 Work Environment

Office Type: The work environment is a public retail store setting, specifically within a Michaels store. This includes customer-facing areas (sales floor, custom framing counter) and back-of-house areas (stock rooms, break rooms).

Office Location(s): The specific location is Portage, Michigan, at 6601 S Westnedge Ave. This is a standard retail store environment accessible to the local community.

Workspace Context:

• Customer Interaction: The primary workspace involves direct interaction with customers at the framing counter and on the sales floor, requiring a friendly and professional demeanor.

• Tools & Technology: Access to framing equipment (mat cutters, saws, heat press, glass cutters), POS systems, computers for order entry and store operations, and potentially inventory management tools.

• Team Collaboration: Opportunities for collaboration with other store associates for tasks like stocking, merchandising, and customer assistance. The framing shop itself may be a collaborative space depending on store layout and staffing.

Work Schedule: The schedule includes nights, weekends, and early mornings. Flexibility is essential as shifts are assigned based on store operational needs and customer traffic patterns. Part-time status means hours can fluctuate.

📝 Enhancement Note: The work environment is dynamic and customer-centric, requiring adaptability to different tasks and customer needs throughout a shift.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and resume, followed by a brief phone screening to assess basic qualifications and interest.

• In-Person Interview: This will typically involve meeting with the hiring manager (Framing Manager or Store Manager). Expect questions about customer service experience, problem-solving abilities, and understanding of the retail environment.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Situational Questions: Be prepared for questions about how you would handle specific customer scenarios, manage multiple tasks, or work within a team.

• Company Culture Fit: An assessment of your alignment with Michaels' values, particularly regarding customer focus, creativity, and teamwork.

Portfolio Review Tips:

• For this role, a formal portfolio isn't mandatory, but be ready to discuss any relevant creative projects, crafts you've completed, or instances where you've applied precision and attention to detail.

• Highlight customer service achievements: Use the STAR method (Situation, Task, Action, Result) to describe times you've gone above and beyond for a customer or resolved a complex issue.

• Showcase problem-solving skills: Discuss situations where you had to think critically to find a solution, especially if it involved physical tasks or precise execution.

• Quantify achievements where possible: Even in previous retail roles, mention if you met sales goals, improved store presentation, or received customer commendations. Challenge Preparation:

• Framing Consultation Simulation: Practice walking through a hypothetical framing consultation. Consider how you would ask questions about the artwork, the customer's desired style, budget, and intended placement.

• Measuring and Cutting Scenarios: Be ready to discuss the importance of accuracy in measuring and cutting for framing. You might be asked to explain the steps involved.

• Customer Service Scenarios: Prepare responses for common retail challenges, such as handling returns, dealing with difficult customers, or managing multiple customer requests simultaneously.

📝 Enhancement Note: The interview process is designed to evaluate practical skills, customer interaction abilities, and cultural fit for a hands-on retail role. Demonstrating a willingness to learn and a positive attitude will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters (e.g., Logan, Fletcher), frame saws, glass cutters, heat presses, staplers, and various hand tools for assembly.

• Point of Sale (POS) System: For processing transactions, applying discounts, and managing customer orders.

• Basic Computer Skills: Proficiency with PCs for order entry, email communication, and accessing company portals.

Analytics & Reporting:

• Inventory Management Systems: Including SISO (Single Item, Single Order) and Directed Replenishment tools to ensure stock accuracy and availability.

• Sales Reporting Tools: Via the POS system to track individual and store performance.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: Integrated within the POS and order system to track customer preferences and order history, facilitating personalized service.

• Order Management System: To input, track, and manage custom framing orders from creation to completion.

📝 Enhancement Note: Familiarity with precision tools and basic computer systems is essential. The role requires adaptability to specific in-house systems for POS, inventory, and order management.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A paramount value, emphasizing creating memorable experiences and solving customer needs, particularly in the custom framing service.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression, which is central to the Michaels brand and the framing service.

• Teamwork & Collaboration: Fostering an environment where associates support each other to achieve store goals and provide excellent customer service.

• Integrity & Accountability: Upholding company standards in all actions, from cash handling to product quality and safety procedures.

• Efficiency & Quality: Balancing the need for quick service with the delivery of high-quality, durable custom framing solutions.

Collaboration Style:

• Cross-Functional Integration: Associates are expected to collaborate across different store functions, assisting with sales, stocking, and customer support as needed.

• Process Review: Openness to feedback on processes and procedures to ensure continuous improvement in efficiency and customer satisfaction.

• Knowledge Sharing: Encouraging team members to share tips, techniques, and best practices, especially within specialized departments like custom framing.

📝 Enhancement Note: Michaels promotes a culture that values both individual creativity and collective effort, aiming for a positive and productive work environment where team members are encouraged to support each other and contribute to the overall success of the store.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Quality: The need to complete orders efficiently while maintaining the high-quality standards expected of custom framing.

• Managing Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and project complexities.

• Physical Demands: The role requires significant standing, lifting, and the use of specialized equipment, which can be physically demanding.

• Adapting to Retail Fluctuations: Handling busy periods, managing inventory replenishment, and adapting to seasonal demands.

• Continuous Learning: Staying updated on new framing materials, techniques, and company procedures.

Learning & Development Opportunities:

• Specialized Framing Training: Opportunities to deepen expertise in custom framing design, materials, and advanced techniques.

• Customer Service Excellence Programs: Training to enhance consultative selling and customer relationship-building skills.

• Retail Operations Workshops: Learning about merchandising, inventory management, and loss prevention strategies.

• Potential Leadership Development: For ambitious individuals, pathways to management roles with training in leadership, team management, and operational oversight.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills and customer service expertise, with clear avenues for advancement within the Michaels retail structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their custom framing order?"

• Problem-Solving & Technical Skills: "How would you ensure accuracy when measuring for a complex frame order?" "What steps would you take if a piece of framing equipment wasn't working correctly?" "How do you prioritize tasks when multiple customers need assistance and you have framing orders to complete?"

• Sales & Consultation: "How would you begin a conversation with a customer looking at custom framing options?" "What questions would you ask to understand their needs for framing a piece of art?"

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

• "Why are you interested in working for Michaels?"

• "How do you contribute to a positive team environment?"

• "What does 'customer-centric' mean to you in a retail context?" Portfolio Presentation Strategy:

• Highlight Relevant Experience: Even if not directly in framing, emphasize any experience with precise tasks, crafts, or customer-facing roles.

• Demonstrate Problem-Solving: Be ready to recount specific instances where you successfully resolved a customer issue or overcame a technical challenge.

• Showcase Attention to Detail: Discuss projects or tasks where meticulousness was critical to success.

• Articulate Learning Aptitude: Express enthusiasm for learning new skills, particularly in framing techniques and operational procedures.

📝 Enhancement Note: Focus on demonstrating your customer service aptitude, attention to detail, willingness to learn specialized skills, and ability to work within a structured retail environment.

📌 Application Steps

To apply for this Custom Framer position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any experience with customer service, sales, detailed tasks, craft-related activities, or operational support. Use keywords from the job description such as "customer service," "sales," "measuring skills," "retail," and "operations."

• Prepare for Situational Questions: Think about specific examples from your past experiences that demonstrate your ability to handle customer interactions, solve problems, and work efficiently.

• Research Michaels: Familiarize yourself with Michaels' brand, its commitment to creativity, and its custom framing services. Understand their values regarding customer experience and teamwork.

• Practice your "Elevated ABC Deliver" approach: While you'll learn the specifics, consider how you naturally build rapport with customers and guide them toward solutions.

⚠️ Important Notice: This enhanced job description provides insights based on industry standards and the provided information. Specific details regarding compensation, benefits, and exact responsibilities should be confirmed directly with Michaels Stores during the application and interview process.