Custom Framer

📍 Job Overview

Job Title: Custom Framer

Company: Michaels Stores

Location: Murfreesboro, Tennessee, United States

Job Type: Part Time

Category: Retail Operations / Customer Service

Date Posted: July 28, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service and building relationships to drive custom framing sales within a retail environment.

• Responsibilities include accurately completing framing orders to high-quality standards and within production timelines.

• A key aspect involves maintaining store presentation through merchandising, stocking, and ensuring a clean, organized workspace.

• The position requires proficiency in basic operational tasks such as cash handling, operating equipment, and assisting with inventory management processes.

📝 Enhancement Note: While the title is "Custom Framer," the core responsibilities and required skills indicate a blend of direct customer interaction, sales, and store operations, typical of a retail associate with a specialized department focus. The role emphasizes hands-on creation and customer consultation, aligning with a customer-facing operations function within a specialized retail segment.

📈 Primary Responsibilities

• Build and nurture customer relationships by understanding their needs and recommending tailored custom framing solutions, leveraging sales techniques to meet and exceed sales targets.

• Execute the complete custom framing order process, from initial consultation and design to final production, ensuring a high degree of quality and timely delivery.

• Operate and maintain framing equipment, including specialized tools like glass cutters and heat presses, adhering to all safety protocols and operational procedures.

• Manage and maintain the ready-made frame department, including visual merchandising, stock replenishment (SISO and Directed Replenishment), and overall store presentation to enhance the customer shopping experience.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store environment to drive sales and customer satisfaction.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs for all aspects of the job, ensuring compliance with applicable laws and company policies.

• Actively support and participate in shrink and safety programs to maintain a secure and secure working environment for both team members and customers.

• Engage positively with colleagues, demonstrating respect, maintaining a positive attitude, and projecting a professional image that aligns with the organization’s vision and values.

• Participate in the efficient unloading and stocking of merchandise, adhering to truck standards and budget constraints to ensure inventory accuracy and product availability.

• Operate the cash register accurately, executing cash handling procedures and standards to ensure financial integrity and customer transaction efficiency.

• Assist with and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS), and ship-from-store, to provide a seamless customer experience across all sales channels.

📝 Enhancement Note: The primary responsibilities highlight a dual focus on sales-driven customer engagement and meticulous operational execution within the custom framing department. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, which should be a key area of preparation for candidates.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated, it's a standard baseline.

Experience: 0-2 years of experience in a retail or customer-facing role is preferred. Experience in sales, product consultation, or a creative/artistic field is a strong asset.

Required Skills:

• Basic computer skills for operating POS systems and potentially order management software.

• Basic measuring skills for accurate framing and material calculation.

• Ability to operate framing equipment and specialized tools such as a glass cutter.

• Foundational customer service skills to assist shoppers and build rapport.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Physical stamina to stand for long periods, lift, carry, and reach, as detailed in physical requirements. Preferred Skills:

• Prior retail sales experience, with a proven ability to sell products and/or services.

• Experience in custom framing or a related craft/artistic field.

• Experience with merchandising and visual display principles.

• Familiarity with cash handling procedures and operating a cash register.

• Basic understanding of inventory management and stocking processes.

• Skills in building customer relationships and providing consultative solutions.

📝 Enhancement Note: The requirements lean towards individuals with practical, hands-on abilities and strong interpersonal skills. While formal education isn't a primary driver, the ability to learn and execute specific technical skills (framing equipment, measuring) is crucial. The "0-2" experience level suggests a willingness to train candidates with strong foundational customer service and basic technical aptitudes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required, candidates are encouraged to showcase examples of past work or projects demonstrating attention to detail, creativity, and problem-solving, particularly if they have custom framing or artistic experience.

• Evidence of successful customer interactions, sales achievements, or positive feedback from previous roles can serve as a de facto portfolio.

• Documentation or examples of how you've followed processes or improved efficiency in previous roles would be beneficial. Process Documentation:

• Candidates should be prepared to discuss their understanding and application of Standard Operating Procedures (SOPs) in previous roles.

• Demonstrating an ability to learn and follow detailed instructions for equipment operation and production processes is key.

• Examples of how you have contributed to maintaining a clean, organized, and well-merchandised environment.

📝 Enhancement Note: For this entry-level, customer-facing role, a formal portfolio is unlikely to be a requirement. However, candidates can significantly enhance their application by preparing to discuss their past experiences in a way that highlights their ability to follow processes, handle customer interactions effectively, and showcase any relevant creative or technical skills through examples or anecdotes.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position, the salary is expected to be at or near the local minimum wage for Murfreesboro, Tennessee. Based on industry standards for similar roles in this region, a typical hourly range could be between $10.00 - $14.00 per hour. This estimate is based on entry-level retail associate positions in similar markets and may vary based on specific experience and performance during the hiring process.

Benefits:

• 401(k) with employer match (eligibility criteria apply)

• Employee Assistance Program (EAP)

• Medical coverage (eligibility criteria apply)

• Dental coverage (eligibility criteria apply)

• Vision coverage (eligibility criteria apply)

• Telemedicine services

• Flexible spending accounts (FSAs)

• Commuter benefits

• Tuition assistance (eligibility criteria apply)

• Adoption assistance (eligibility criteria apply)

• Employee discounts on Michaels products and services

• Access to partner discount programs

Working Hours: This is a part-time position. While the job description mentions "nights, weekends and early mornings," the total weekly hours are not precisely defined but are expected to be less than 40 hours, consistent with part-time employment. Flexibility in scheduling is often a requirement in retail environments.

📝 Enhancement Note: Salary is estimated based on general retail entry-level positions in Tennessee. The benefits listed are comprehensive for a retail organization and indicate a commitment to employee well-being, even for part-time staff, though eligibility for many benefits will depend on hours worked and tenure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Large (Over 1,000 employees, operating over 1,300 stores in North America)

Founded: 1973, headquartered in Irving, Texas. Michaels is a well-established leader in the arts and crafts retail sector, known for its wide range of supplies and custom framing services.

Team Structure:

• The Custom Framer will be part of a store-level team, reporting to store management (Store Manager, Assistant Store Manager, or Department Specialist).

• They will work alongside other retail associates, cashiers, and potentially other department specialists.

• Collaboration is expected with team members across various store functions, including sales floor, stock room, and customer service. Methodology:

• Operations within Michaels stores emphasize customer-centricity, efficient store operations, and adherence to established company programs and SOPs.

• The company utilizes a structured approach to sales and customer engagement, as suggested by "Elevated ABC Deliver."

• Emphasis is placed on maintaining visual standards, inventory accuracy, and safe working practices.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels operates a significant retail footprint, implying structured operational processes and a focus on consistent customer experience across all locations. The culture likely values creativity, customer service, and teamwork within a retail setting.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations framework. It serves as a foundational role for individuals looking to gain experience in customer service, sales, and retail operations.

Reporting Structure: The Custom Framer typically reports to the Store Manager or an Assistant Store Manager, with direct supervision from a Department Specialist if one is present and overseeing framing.

Operations Impact: The Custom Framer directly impacts store revenue through custom framing sales and contributes to overall store performance by ensuring a positive customer experience, maintaining store presentation, and supporting operational efficiency in inventory and stocking.

Growth Opportunities:

• Skill Development: Opportunity to become a proficient custom framer, mastering various techniques, materials, and design consultation.

• Sales Progression: Develop strong sales and customer relationship skills, potentially leading to roles with higher sales targets or commission opportunities.

• Cross-Training: Potential to be cross-trained in other store departments (e.g., cashier, general sales floor, seasonal departments).

• Leadership Potential: With consistent performance and demonstrated leadership qualities, opportunities may arise for roles such as Key Holder, Department Specialist, or Assistant Store Manager in the future.

📝 Enhancement Note: This role is an excellent stepping stone for individuals interested in a career in retail, particularly within specialized departments like custom framing. The growth path is typically within the store management hierarchy or specialized department roles.

🌐 Work Environment

Office Type: Public retail store setting. The work environment involves direct interaction with customers in a climate-controlled retail space.

Office Location(s): Murfreesboro, Tennessee - 2615 Medical Center Pkwy, Ste 400. This is a specific retail store location.

Workspace Context:

• The primary workspace will be the retail sales floor and the custom framing area within the store.

• The framing shop includes specialized equipment and materials.

• Collaboration occurs with other store team members in a dynamic retail environment.

• Access to basic computer systems for transactions and potentially order management is provided.

Work Schedule: The role involves working nights, weekends, and early mornings, which is typical for a part-time retail position. The schedule will vary based on store needs and team coverage.

📝 Enhancement Note: The work environment is typical for a retail associate role, emphasizing customer interaction and hands-on tasks. Candidates should be comfortable with a fast-paced, public-facing setting and flexible with their availability.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, retail experience, and availability.

• In-Person Interview: Typically involves a conversation with the hiring manager (Store Manager or Assistant Manager) to discuss experience, customer service philosophy, and fit with the company culture.

• Skills Assessment (Informal): May include a brief demonstration or discussion of basic measuring skills or understanding of framing concepts if applicable.

• Operational Scenario Discussion: Questions might cover how you would handle customer inquiries, resolve issues, or manage tasks like stocking and merchandising.

• Final Interview/Offer: May involve a brief follow-up or confirmation of details.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. However, be prepared to discuss specific examples from your experience that demonstrate:

  • Excellent customer service interactions and successful problem-solving.
  • Any experience with sales, consultation, or advising customers.
  • Examples of meticulous work, attention to detail, or creative problem-solving.
  • Your ability to follow instructions and adhere to procedures.

• If you have any personal projects related to art, crafts, or framing, be ready to briefly describe them and highlight the skills used. Challenge Preparation:

• Be ready to answer behavioral questions using the STAR method (Situation, Task, Action, Result) for common retail scenarios (e.g., handling a difficult customer, dealing with a stockout, upselling a product).

• Prepare to discuss why you are interested in Michaels and specifically in the Custom Framer role.

• You may be asked about your understanding of basic retail operations, such as inventory management or visual merchandising.

📝 Enhancement Note: The interview process will likely focus on assessing interpersonal skills, customer service orientation, and the ability to learn and execute operational tasks. Candidates should emphasize their enthusiasm for creativity and helping customers.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, handling cash, and managing sales.

• Custom Framing Equipment: Including mat cutters, frame assembly tools, and potentially specialized machinery.

• Glass Cutting Tools: Essential for custom framing.

• Heat Press: Potentially used in some framing processes.

• Measuring Tools: Tape measures, rulers, and other precision instruments.

Analytics & Reporting:

• Basic reporting features within the POS system for sales tracking.

• Inventory management systems for stock levels and replenishment. CRM & Automation:

• While not a formal CRM role, customer interaction and relationship building are key, which indirectly supports customer retention and loyalty.

• Omni-channel systems for managing online orders and in-store pickup/fulfillment.

📝 Enhancement Note: Proficiency with basic computer systems and a willingness to learn specialized equipment are critical. The technology stack is typical for a retail environment, focusing on transaction processing and operational efficiency.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and creating positive experiences is paramount.

• Creativity & Inspiration: Fostering an environment that celebrates creativity and helps customers bring their artistic visions to life.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide excellent service.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing solutions.

• Efficiency & Organization: Maintaining organized workspaces and efficient processes to support operations.

Collaboration Style:

• Open communication and mutual support among store team members.

• Willingness to assist colleagues with customer service, stocking, and operational tasks.

• A culture that encourages sharing knowledge and best practices related to framing and customer engagement.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with strong retail operations. Candidates should demonstrate an appreciation for art and craft, coupled with a professional and collaborative approach to work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales consultations while also meeting production deadlines for framing orders.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, framing requirements, and budgets.

• Maintaining Operational Standards: Consistently adhering to SOPs, safety protocols, and merchandising guidelines in a busy retail environment.

• Physical Demands: The role requires physical stamina for standing, lifting, and working with tools and materials.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skills in custom framing design, materials, and techniques.

• Sales & Customer Service Skills: Enhance consultative selling abilities and customer relationship management.

• Retail Operations Knowledge: Gain experience in merchandising, inventory management, and store operations.

• Potential Advancement: Opportunities to grow into leadership roles within the store or specialized departments.

📝 Enhancement Note: The challenges presented are typical of a hands-on retail role with a specialized department. The growth opportunities are focused on skill acquisition and career progression within the retail sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs." (Focus on consultative selling and problem-solving.)

• "How would you approach a customer who is unsure about framing options for their artwork?" (Demonstrate customer engagement and design consultation skills.)

• "Imagine a customer is unhappy with a framing order they received. How would you handle this situation?" (Showcase customer service, empathy, and problem-resolution skills.)

• "What does 'quality craftsmanship' mean to you in the context of custom framing?" (Highlight attention to detail and commitment to excellence.) Company & Culture Questions:

• "Why are you interested in working for Michaels, and what appeals to you about the Custom Framer role?" (Connect your interests to the company's mission and the role's responsibilities.)

• "How do you stay motivated in a retail environment, especially during busy periods?" (Discuss your work ethic and resilience.)

• "How do you ensure you are following company policies and procedures accurately?" (Emphasize your reliability and adherence to standards.) Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare a concise "verbal portfolio" by having 2-3 specific examples ready from past experiences that highlight your skills in customer service, sales, problem-solving, or any creative/technical abilities.

• For each example, briefly describe the situation, your action, and the positive result.

• Be ready to discuss your understanding of basic art or framing concepts if you have relevant experience.

📝 Enhancement Note: Interview preparation should focus on demonstrating excellent customer service, a creative mindset, meticulous attention to detail, and a strong work ethic suitable for a retail environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any relevant retail, customer service, sales, or creative/craft experience. Use keywords from the job description such as "customer service," "sales," "custom framing," "merchandising," and "cash handling." Quantify achievements where possible (e.g., "Increased framing sales by X%").

• Portfolio Preparation (Verbal): Prepare 2-3 specific examples from your past work experience that showcase your ability to provide excellent customer service, solve problems, or demonstrate attention to detail. These will serve as your "verbal portfolio" during the interview.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice answering common retail interview questions, especially behavioral questions using the STAR method. Be ready to discuss why you are a good fit for Michaels and the Custom Framer role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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