Custom Framer

📍 Job Overview

Job Title: Custom Framer

Company: Michaels Stores

Location: Stafford, Texas, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: July 29, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically in the custom framing department.

• Key responsibilities involve building customer relationships through personalized design consultations and executing framing orders with a focus on quality and timeliness.

• The position requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational efficiency.

• A significant aspect of the role includes maintaining store presentation, including merchandising, stocking, and ensuring a safe, clean, and clutter-free shopping environment.

📝 Enhancement Note: While this role is in retail, the "Custom Framer" title suggests a specialized function that requires attention to detail, product knowledge, and customer consultation skills beyond typical retail associate duties. The operations aspect is centered around efficient order fulfillment, inventory management within the framing department, and upholding store operational standards.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with them, understanding their needs, and providing personalized custom framing solutions.
  • Utilize elevated selling techniques and product knowledge to drive sales within the custom framing department.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions that meet their creative needs.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality and ensure they are delivered on time, meeting customer expectations and production deadlines.
  • Operate framing equipment and glass cutters safely and efficiently, adhering to all operational guidelines.
  • Maintain the ready-made frame department and other assigned areas, including SISO (Ship-from-Store) and Directed Replenishment processes.

• Store Operations & Merchandising:

  • Maintain a safe, clean, and clutter-free store environment, adhering to all Standard Operating Procedures (SOPs) and company programs.
  • Ensure assigned areas are well-merchandised and fully stocked to enhance the customer shopping experience.
  • Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Transaction & Compliance:

  • Operate the cash register and execute cash handling procedures to established company standards, ensuring accuracy and security.

  • Support company-wide shrink and safety programs by adhering to policies and procedures designed to minimize loss and ensure a secure workplace.

  • Assist with Omni channel processes, which may include fulfilling online orders or assisting customers with online-related inquiries.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, specialized production tasks (framing), and general retail operations. For an operations-focused candidate, the emphasis on SOP adherence, on-time order completion, inventory management (stocking, replenishment), and Omni channel support are key operational areas.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions.

Experience: 0-2 years of experience in a customer-facing or operational role.

Required Skills:

• Customer Service Excellence: Proven ability to build rapport, understand customer needs, and provide solutions.

• Basic Measuring Skills: Accurate measurement capabilities essential for custom framing orders.

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems and basic computer applications.

• Equipment Operation: Ability to safely and effectively operate framing equipment and a glass cutter.

• Product Knowledge: Willingness to learn and articulate the features and benefits of custom framing products and services.

• Operational Adherence: Commitment to following Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, particularly in consultative selling.

• Custom Framing Experience: Previous hands-on experience with custom framing processes and techniques.

• Merchandising Skills: Ability to create visually appealing displays and maintain department presentation.

• Inventory Management: Experience with stock management, replenishment, and loss prevention practices.

📝 Enhancement Note: The "Required Skills" are foundational for customer interaction and basic operational tasks. The "Preferred Skills" indicate areas where candidates can differentiate themselves, particularly those with prior retail sales or specific custom framing experience, aligning with operations' need for efficiency and quality output.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Candidates are not explicitly required to submit a portfolio, but highlighting relevant experience in a resume or during an interview is crucial.

• Process Documentation Examples: If available, candidates can describe instances where they improved a process, such as streamlining order intake or improving stock management, by detailing the steps taken and the outcome.

• System Proficiency: While specific systems aren't listed, demonstrating familiarity with POS systems, inventory management software, or CRM tools (if applicable from previous roles) is beneficial.

• Quality & Efficiency Metrics: Be prepared to discuss how you ensured quality in your work and contributed to operational efficiency in previous roles, even if not formally documented in a portfolio.

Process Documentation:

• While formal process documentation isn't a requirement for application, candidates should be prepared to discuss their understanding of workflow design and optimization in a retail or service context.

• Discussing how you would approach implementing new framing techniques or improving order fulfillment processes can demonstrate process thinking.

• Highlighting any experience in measuring performance or identifying areas for improvement in daily tasks is valuable.

📝 Enhancement Note: For this role, a formal portfolio is unlikely to be a requirement. However, candidates should prepare to speak to their experience in a way that demonstrates an understanding of operational processes, efficiency, and quality. Framing specific examples of how they managed tasks, handled customer orders, or contributed to store operations will be key.

💵 Compensation & Benefits

Salary Range: $13.00 - $15.30 per hour. This range reflects the stated base pay for the position. Actual compensation may vary based on factors such as experience, skills, and location within the provided range.

Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision Coverage
  • Telemedicine Services
  • Employee Assistance Program (EAP)

• Financial & Retirement:

  • 401(k) with employer match
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits

• Professional Development:

  • Tuition Assistance
  • Adoption Assistance

• Perks:

  • Employee Discounts on Michaels products

  • Access to partner discount programs

  • Potential for overtime compensation in accordance with state and local laws. Working Hours: Part-time. Specific hours will vary and may include nights, weekends, and early mornings. The role is listed with an expected 40 hours, which may be a full-time equivalent for some roles, but the "Part time" employment type suggests flexibility or variability in scheduled hours.

📝 Enhancement Note: The salary range is typical for entry-level retail positions in the US. The benefits package is comprehensive for a part-time role, indicating the company's commitment to employee well-being. Candidates should clarify expected weekly hours and overtime eligibility during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Company Size: Michaels operates over 1,300 stores in North America, indicating a large, established retail presence. This scale implies structured operational processes and a robust support infrastructure.

Founded: 1973, headquartered in Irving, Texas. This long history suggests stability and a well-established brand identity.

Team Structure:

• The role operates within a retail store environment, likely reporting to a Store Manager or Assistant Store Manager.

• Within the store, the Custom Framer will be part of the sales floor team, with direct interaction and collaboration with other sales associates, cashiers, and potentially department specialists.

• Cross-functional collaboration will involve working with team members across different departments to ensure overall store operational efficiency and customer satisfaction. Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions, as highlighted by "Elevated ABC Deliver" and focusing on customer needs.

• Operational Excellence: Adherence to Standard Operating Procedures (SOPs) and company programs is a core methodology for ensuring consistency, compliance, and efficiency across all store operations.

• Team Collaboration: Encouragement of positive interactions, respect, and teamwork to achieve organizational goals and maintain a productive work environment.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' culture is centered around creativity, customer service, and operational consistency. For an operations-minded individual, the emphasis on SOPs, structured processes (like truck unloading and replenishment), and team collaboration within a large retail framework are key indicators of the work environment.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level (0-2 years) role within retail operations, specifically focused on the custom framing department. It serves as a foundational step for individuals interested in retail customer service and operational execution.

Reporting Structure: The Custom Framer typically reports to the Store Manager or an Assistant Store Manager, who oversee daily store operations and team performance.

Operations Impact: The role's primary operational impact is on customer satisfaction through quality custom framing services and efficient order fulfillment. It also contributes to overall store operational efficiency through accurate sales transactions, proper merchandising, and participation in stockroom operations.

Growth Opportunities:

• Skill Development: Opportunity to develop specialized skills in custom framing, sales consultation, and customer relationship management.

• Retail Operations Progression: Potential to advance within Michaels stores to roles such as Sales Associate, Key Holder, Department Specialist, Assistant Store Manager, or Store Manager, gaining broader operational and leadership experience.

• Cross-Departmental Exposure: Experience gained in the framing department can provide a foundation for understanding other operational areas within the retail environment.

📝 Enhancement Note: While not a traditional "Revenue Operations" role, this position offers a pathway into operational roles within a large retail organization. For candidates looking to build experience in process execution, customer-facing operations, and inventory management, this role provides a solid entry point.

🌐 Work Environment

Office Type: This is a retail store environment, not a traditional office setting. The workspace includes a public retail floor, a dedicated custom framing area, and a stockroom.

Office Location(s): Stafford, Texas, United States. The specific store location is 1110 Stafford Market Place.

Workspace Context:

• Customer-Facing Environment: The primary workspace is the retail floor and the custom framing counter, requiring constant interaction with customers.

• Specialized Area: The framing shop itself is a workspace with specific equipment (framing equipment, glass cutter, heat press), requiring attention to safety and operational procedures.

• Collaborative Atmosphere: Team members work together to maintain store standards, assist customers, and manage operational tasks, fostering a collaborative retail team environment.

Work Schedule: Part-time, with hours that may include nights, weekends, and early mornings. Flexibility is expected to meet store operational needs and customer traffic.

📝 Enhancement Note: The work environment is dynamic and customer-centric. For individuals with an operations mindset, it's important to recognize that operational tasks are performed within a public-facing retail setting, requiring the ability to balance customer service with process execution.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, experience, and alignment with the role's requirements.

• In-Person Interview: Typically conducted by the Store Manager or an Assistant Store Manager. This will involve behavioral questions to assess customer service skills, problem-solving abilities, and cultural fit.

• Skills Demonstration: May include a brief assessment of measuring skills or a discussion about handling customer inquiries related to custom framing.

• Operational Scenario Questions: Expect questions about how you would handle specific customer situations, manage inventory, or maintain store standards.

Portfolio Review Tips:

• As a formal portfolio is not typically required, focus on preparing specific examples from your past experiences (retail, customer service, or other roles) that demonstrate your skills.

• Case Study Approach: For any relevant project or task, describe the situation, the actions you took (especially if they involved process improvement or efficiency), and the results achieved. For example, "In my previous role, I noticed our order fulfillment process for custom items was taking too long. I suggested a new way to organize materials which reduced completion time by 15%."

• Metrics Presentation: Be ready to discuss quantifiable achievements if possible (e.g., increased sales by X%, improved customer satisfaction scores, reduced errors in tasks).

• Company-Specific Alignment: Research Michaels' values and brand. Be prepared to articulate how your skills and work ethic align with their focus on creativity, customer service, and operational efficiency.

Challenge Preparation:

• Problem-Solving Scenarios: Practice answering questions like "How would you handle an upset customer?" or "What would you do if a customer wanted a framing option we don't offer?"

• Operational Process Discussion: Be ready to talk about your understanding of efficient workflow, inventory management, and maintaining store standards.

• Teamwork Scenarios: Prepare examples of how you've collaborated effectively with team members to achieve a common goal.

📝 Enhancement Note: The interview process will likely assess a candidate's ability to perform customer-facing duties and basic operational tasks. For those with an operations background, framing past experiences in terms of process, efficiency, and customer impact will be key to standing out.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for processing sales transactions, managing customer accounts, and potentially tracking orders. Proficiency with cash registers and payment processing is essential.

• Custom Framing Equipment: Specialized tools for cutting mats, glass, and assembling frames.

• Glass Cutter: A specific tool required for precise glass cutting.

• Heat Press: May be used for certain framing applications.

Analytics & Reporting:

• While not directly operating advanced analytics tools, understanding how sales data, inventory levels, and production times contribute to store performance is beneficial.

• Basic reporting might involve end-of-day sales summaries or inventory counts. CRM & Automation:

• Customer Relationship Management (CRM): Potentially a basic CRM integrated into the POS system for tracking customer preferences and order history.

• Inventory Management Systems: Used for tracking stock levels, managing replenishment, and participating in truck unloading processes.

• Omni channel Fulfillment Systems: Tools used to process and manage online orders for in-store pickup or ship-from-store.

📝 Enhancement Note: The technology stack is typical for a retail environment, focusing on transactional systems, specialized equipment, and basic inventory tracking. A candidate's ability to quickly learn and adapt to these systems is crucial for operational effectiveness.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and personalized solutions.

• Creativity & Passion: Aligning with Michaels' core mission of fueling creativity and celebrating.

• Teamwork & Respect: Fostering a positive and collaborative environment where all team members are valued and supported.

• Accountability & Ownership: Taking responsibility for tasks, adhering to standards, and contributing to the overall success of the store.

• Efficiency & Quality: Striving for accuracy, timeliness, and high-quality execution in all operational tasks, from framing to customer service.

Collaboration Style:

• Cross-Functional Support: Working seamlessly with other team members to ensure smooth store operations, from customer assistance on the floor to stockroom management.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual performance and team effectiveness.

• Shared Goal Orientation: Collaborating towards common store objectives, such as sales targets, customer satisfaction scores, and operational efficiency.

📝 Enhancement Note: The culture emphasizes a blend of customer-centricity, creativity, and operational discipline. For an operations professional, understanding how these values translate into daily tasks and team interactions is key to fitting into the organization.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Customer Service and Production: Effectively managing customer interactions and consultations while also meeting production deadlines for custom framing orders.

• Maintaining High Quality Standards: Consistently delivering high-quality framing solutions in a fast-paced retail environment.

• Adapting to Varied Customer Needs: Handling a wide range of customer requests, design preferences, and budget considerations.

• Inventory Management: Efficiently managing stock for framing materials, ensuring availability while minimizing waste.

• Learning Specialized Equipment: Mastering the operation of framing equipment and tools safely and effectively.

Learning & Development Opportunities:

• Custom Framing Expertise: Developing advanced skills in design, material selection, and framing techniques.

• Sales & Consultation Skills: Enhancing abilities in consultative selling and building customer loyalty.

• Retail Operations Fundamentals: Gaining practical experience in merchandising, inventory control, POS operations, and store management principles.

• Career Advancement: Opportunities to progress into leadership roles within Michaels stores, taking on greater operational responsibility.

📝 Enhancement Note: This role presents opportunities to develop specialized skills and foundational retail operations experience. The challenges are typical of a customer-facing operational role, requiring adaptability and a commitment to quality.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you helped a customer find the perfect solution for their needs." "How would you approach selling a custom framing package to a customer who is unsure?" "What would you do if a customer was unhappy with their custom framing order?"

• Operations & Efficiency: "How do you ensure accuracy when taking measurements or fulfilling orders?" "Describe your experience with inventory management or stocking." "How would you prioritize tasks if you had multiple customers waiting and an order to complete?"

• Teamwork & Problem-Solving: "Tell me about a time you worked effectively as part of a team to achieve a goal." "How do you handle constructive criticism?"

Company & Culture Questions:

• Research Michaels' mission, values, and recent initiatives. Be prepared to discuss why you are interested in working for Michaels and how your values align with theirs.

• Understand the importance of creativity and customer experience within Michaels' brand.

• Prepare questions to ask the interviewer about team dynamics, daily operations, and growth opportunities within the store. Portfolio Presentation Strategy:

• Since a formal portfolio is unlikely, prepare specific, concise examples from your resume or past work experience that highlight relevant skills.

• STAR Method: Use the Situation, Task, Action, Result (STAR) method to structure your answers to behavioral questions. For instance, describe a situation where you improved a process, the task you were given, the action you took, and the positive result.

• Quantify Achievements: If possible, use numbers to demonstrate your impact (e.g., "increased sales of framing packages by 10%," "reduced order errors by 5%").

• Demonstrate Enthusiasm: Show genuine interest in custom framing, art, and helping customers bring their visions to life.

📝 Enhancement Note: Interview preparation should focus on showcasing customer service acumen, operational reliability, and a willingness to learn and contribute to the team. Highlighting any experience with detail-oriented tasks or process adherence will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service experience, any retail sales achievements, and any experience with detail-oriented tasks or equipment operation. Use keywords from the job description such as "customer service," "sales," "custom framing," "inventory," and "operations."

• Prepare Specific Examples: Have 2-3 concrete examples ready that demonstrate your skills in customer interaction, problem-solving, and operational execution, using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' brand, values, and product offerings, especially their custom framing services. This will help you articulate your interest and cultural fit during the interview.

• Practice Interview Questions: Rehearse answers to common interview questions related to customer service, teamwork, and operational responsibilities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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