Custom Framer

📍 Job Overview

Job Title: Custom Framer

Company: Michaels Stores

Location: Waynesville, North Carolina, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: 2026-04-24

Experience Level: 0-2 years

🚀 Role Summary

• Focus on building strong customer relationships through personalized design consultations for custom framing solutions.

• Drive sales and production targets within the Custom Framing department by offering expert advice and creative framing options.

• Maintain exceptional store presentation through effective visual merchandising, stock management, and adherence to operational standards.

• Provide outstanding customer service, assisting shoppers with product location, inquiries, and ensuring a positive retail experience.

📝 Enhancement Note: While the title is "Custom Framer," the responsibilities extend into general retail operations, including customer engagement, sales, merchandising, and inventory management, indicating a multifaceted role within the store environment.

📈 Primary Responsibilities

• Engage customers in consultative sales processes to understand their framing needs and preferences, leveraging Elevated ABC Deliver methodology to build rapport and drive sales.

• Execute custom framing orders with a high degree of quality, precision, and adherence to production timelines, ensuring customer satisfaction.

• Maintain and merchandise the ready-made frame department, as well as execute SISO (Single Item, Single Order) and Directed Replenishment tasks for assigned areas.

• Deliver friendly and efficient customer service, actively assisting shoppers in locating products, answering questions, and ensuring a well-stocked and appealing store environment.

• Operate the cash register accurately, adhering to all cash handling procedures and standards, and support Omni-channel processes such as BOPIS (Buy Online, Pick Up In Store).

• Participate actively in truck unload and stocking processes, ensuring adherence to company standards and efficiency targets.

• Uphold Standard Operating Procedures (SOPs) and Company programs, including those related to safety, shrink reduction, and compliance.

• Foster a positive and respectful work environment, demonstrating commitment to company values and serving as a role model for team members.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing design/production and general retail duties. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales within the framing context.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for retail roles of this nature.

Experience:

• 0-2 years of experience in a customer-facing role.

Required Skills:

• Basic computer proficiency for order processing and system navigation.

• Accurate basic measuring skills for custom framing projects.

• Ability to operate framing equipment and glass cutting tools safely and effectively.

• Strong customer service orientation with a passion for helping customers find solutions.

Preferred Skills:

• Previous retail experience, particularly in a sales or design-oriented capacity.

• Proven experience in selling products and/or services, with a consultative approach.

• Familiarity with visual merchandising principles and inventory management techniques.

• Experience working with custom framing or art display solutions.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is entry-level or suitable for individuals early in their retail or design careers. The required skills focus on foundational abilities needed for both framing and general store operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for this entry-level role, candidates who can visually demonstrate past framing projects (e.g., through photos or a digital presentation) will have a distinct advantage.

• Examples showcasing successful customer interactions leading to sales or problem resolution are highly valued.

Process Documentation:

• Candidates are expected to understand and follow Standard Operating Procedures (SOPs) for all aspects of the job, from customer interaction to production and stocking.

• Demonstrated ability to learn and apply new processes quickly, such as Omni-channel fulfillment or specific framing techniques.

• Understanding of how to contribute to efficient workflow within the framing department and the broader store operations.

📝 Enhancement Note: For an entry-level role like this, the emphasis is less on a formal portfolio and more on demonstrating an understanding of process adherence, a willingness to learn, and basic operational competence. Highlighting any past projects or experiences that showcase these qualities will be beneficial.

💵 Compensation & Benefits

Salary Range: For a Part-Time Custom Framer position in Waynesville, NC, with 0-2 years of experience, the estimated hourly wage typically falls between $12.00 - $16.00 per hour. This range is based on industry benchmarks for entry-level retail positions with specialized duties, considering the cost of living in the Waynesville area and the specific skill set required for custom framing.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) accrual, providing flexibility for personal needs.

• Tuition assistance programs to support ongoing education and skill development.

• Generous employee discounts on Michaels products and services, fostering personal creativity and savings.

• Opportunities for participation in company-sponsored events and team-building activities.

Working Hours: This is a part-time position. Expected hours will vary but may include a mix of weekdays, evenings, weekends, and early mornings, averaging around 20-29 hours per week, though up to 40 hours may be available depending on business needs.

📝 Enhancement Note: The salary estimate is derived from current retail industry wage data for similar roles in North Carolina, adjusted for the specific duties of a Custom Framer. Benefits listed are explicitly mentioned in the provided company information.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading specialty retailer of arts, crafts, and floral products in North America, with a significant presence in custom framing.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across the US and Canada, employing a substantial workforce. This indicates a large, established retail organization with structured processes and career paths.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history and a well-defined market position.

Team Structure:

• The Custom Framer will be part of the store's operational team, likely reporting to a Framing Manager or Store Manager.

• Collaboration is expected with fellow store associates across various departments (e.g., sales floor, stockroom).

Methodology:

• Operations are guided by Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all stores.

• A customer-centric approach is paramount, focusing on building relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Emphasis on visual merchandising and inventory management to create an appealing and well-stocked shopping environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture emphasizes creativity, customer engagement, and adherence to established operational standards. The size and history of Michaels suggest a stable work environment with opportunities for growth within the retail sector.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to early-career stage within retail operations. It provides foundational experience in customer service, sales, visual merchandising, and specialized production.

Reporting Structure: Typically reports to a Framing Manager, Assistant Store Manager, or Store Manager, depending on the store's specific hierarchy.

Operations Impact: The Custom Framer directly impacts store revenue through personalized sales of custom framing solutions and contributes to customer satisfaction and loyalty by providing excellent service and high-quality products. They also play a role in maintaining store operational standards, which indirectly affects the overall customer experience and efficiency.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, design consultation skills, and proficiency with specialized equipment.

• Retail Leadership: Progress to roles such as Framing Manager, Assistant Store Manager, or Store Manager, taking on greater responsibility for team leadership, sales targets, and operational oversight.

• Cross-Departmental Experience: Gain experience in other store departments, potentially leading to roles in visual merchandising, inventory management, or specialized sales areas.

• Company-Wide Opportunities: With experience, opportunities may arise in corporate roles related to merchandising, training, or operations support.

📝 Enhancement Note: This role serves as a strong stepping stone for individuals interested in a career within the retail or creative industries, offering a blend of hands-on craft skills and customer-facing sales and operations experience.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace includes the retail sales floor and a dedicated custom framing shop area.

Office Location(s): The specific store is located at 305 Town Center Loop, Waynesville, NC. This location is in a retail center environment.

Workspace Context:

• The environment is customer-facing, requiring a friendly and professional demeanor at all times.

• The framing shop is a production area equipped with tools such as a glass cutter and heat press, necessitating adherence to safety protocols.

• Opportunities for interaction with a diverse customer base and collaboration with a team of retail associates.

• Access to standard retail technology, including POS systems and potentially basic computer terminals for order management.

Work Schedule: This is a part-time role. Work hours include nights, weekends, and early mornings, reflecting the operational needs of a retail environment. Flexibility in scheduling is crucial.

📝 Enhancement Note: The work environment is dynamic and customer-focused, requiring adaptability to varying customer needs and store demands. Safety in the framing shop is a key consideration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone screen with HR or a hiring manager to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store location. This may involve a practical demonstration of measuring skills, basic tool handling (if safe and feasible), or a role-playing scenario focusing on customer interaction and problem-solving for framing needs.

• Skills Assessment: Candidates may be asked to demonstrate basic measuring skills or answer questions about their understanding of customer service and sales techniques.

• Final Interview/Offer: Potential follow-up interview with the store manager for final assessment and offer.

Portfolio Review Tips:

• For this role, a formal portfolio is less critical than demonstrating enthusiasm, customer service aptitude, and a willingness to learn.

• If you have examples of custom framing projects you've completed (even personal ones), be prepared to discuss them, highlighting your design choices and process.

• Prepare to discuss specific examples of how you've provided excellent customer service or successfully sold a product/service in a previous role.

Challenge Preparation:

• Be prepared for scenario-based questions: "How would you handle a customer who is unhappy with their framing choice?" or "How would you approach a customer asking for design advice?"

• Practice clearly explaining the steps involved in a custom framing order from consultation to completion.

• Brush up on basic math skills for measuring and calculating project dimensions.

• Familiarize yourself with Michaels' product offerings, particularly custom framing options, if possible.

📝 Enhancement Note: The interview process will likely assess both technical aptitude for framing and essential soft skills for customer-facing retail roles. Demonstrating a proactive approach to learning and a passion for creativity will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard tools such as mat cutters, frame jointers, saws, and potentially specialized equipment like heat presses.

• Glass Cutting Tools: Essential for precise glass sizing for frames.

• Measuring Tools: Rulers, tape measures, calipers for accurate project dimensions.

Analytics & Reporting:

• POS System: For sales transactions, customer data entry, and order management.

• Basic Computer Skills: For accessing company portals, training modules, and potentially design software if used.

CRM & Automation:

• Customer Relationship Management (CRM) aspects: Integrated within the POS system for tracking customer orders, preferences, and loyalty programs.

• Omni-channel Fulfillment Systems: For processing Buy Online, Pick Up In Store (BOPIS) orders and managing online order fulfillment within the store.

📝 Enhancement Note: Proficiency with standard retail POS systems and basic computer operation is expected. The core "tools" are the physical equipment and materials used in custom framing.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging artistic expression and helping customers bring their creative visions to life through framing.

• Customer Focus: Prioritizing customer satisfaction through attentive service, personalized consultations, and high-quality product delivery.

• Teamwork: Collaborating effectively with colleagues to ensure smooth store operations, efficient workflow, and a positive work environment.

• Integrity: Adhering to company policies, ethical sales practices, and maintaining a safe and honest workplace.

• Efficiency: Striving for operational excellence in production, stocking, and customer service to meet business goals.

Collaboration Style:

• Expect a collaborative environment where associates assist each other in serving customers and completing tasks.

• Open communication is encouraged, especially regarding customer needs, production timelines, and operational challenges.

• Regular team huddles or brief meetings may occur to discuss daily goals, promotions, and operational updates.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with strong customer service and operational discipline. Team members are expected to contribute to a positive and productive atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Customization with Efficiency: Meeting individual customer design requests while maintaining production speed and adhering to SOPs can be challenging.

• Managing Customer Expectations: Educating customers on framing options, material costs, and production timelines to ensure satisfaction.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and repetitive motions, which can be physically demanding.

• Adapting to Seasonal Peaks: Handling increased customer traffic and order volume during peak retail seasons.

Learning & Development Opportunities:

• Skill Development: Intensive training on custom framing techniques, design principles, and effective sales consultation.

• Customer Service Excellence: Opportunities to hone communication, active listening, and problem-solving skills through daily customer interactions.

• Retail Operations Exposure: Gaining practical experience in visual merchandising, inventory control, POS operation, and Omni-channel fulfillment.

• Career Advancement: Potential to move into leadership roles within the store or explore other areas of the retail business.

📝 Enhancement Note: This role offers a unique combination of creative craft and retail operations, providing a solid foundation for a career in the arts, crafts, or retail sectors.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs. How did you approach it?" (Focus on consultative selling and problem-solving).

• "How do you ensure accuracy when taking measurements or completing a detailed task?" (Highlight attention to detail and process adherence).

• "Imagine a customer is unsure about which frame to choose for a valuable piece of art. What steps would you take to guide them?" (Demonstrate customer service, design thinking, and sales approach).

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in Custom Framing?" (Show genuine interest in creativity, art, and customer interaction).

• "How do you handle constructive feedback or suggestions for improvement from a supervisor?" (Demonstrate coachability and a growth mindset).

Portfolio Presentation Strategy:

• If you have photographic evidence of past framing projects, be prepared to briefly walk through your design choices, materials used, and the customer's reaction or outcome.

• For skills like measuring, be ready to explain your technique and why accuracy is crucial.

• For sales experience, use the STAR method (Situation, Task, Action, Result) to describe successful customer interactions and sales achievements.

📝 Enhancement Note: Prepare to showcase your passion for creativity, your ability to connect with customers, and your commitment to learning and executing tasks accurately.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any experience in customer service, sales, creative arts, or hands-on production. Quantify achievements where possible (e.g., "Increased framing sales by X%").

• Portfolio Preparation: Gather photos of any custom framing projects you've completed, or examples of creative work that showcase your design sense. Be ready to discuss your process and choices.

• Interview Practice: Practice answering common retail and customer service interview questions, focusing on examples that demonstrate your skills in sales, problem-solving, and attention to detail.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly the custom framing services. Understand their emphasis on creativity and community.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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