Custom Framer April 2026

📍 Job Overview

Job Title: Custom Framer

Company: Michaels Stores

Location: Torrington, CT, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: April 23, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Responsible for delivering exceptional customer service and building strong client relationships within the custom framing department.

• Executes sales and production targets through personalized design consultations and high-quality framing solutions.

• Manages inventory, merchandising, and operational standards for the custom framing area and related retail spaces.

• Ensures adherence to all Standard Operating Procedures (SOPs), safety protocols, and company programs.

• Assists with various store operations, including stocking, cash handling, and omni-channel processes.

📝 Enhancement Note: While the job title is "Custom Framer," the responsibilities extend beyond just framing to include customer engagement, sales, and general retail operations. The role requires a blend of creative design, customer interaction, and operational execution within a retail environment.

📈 Primary Responsibilities

• Engage customers proactively to understand their needs and provide expert guidance on custom framing solutions, leveraging elevated sales techniques (Elevated ABC Deliver).

• Design and complete custom framing orders with a strong emphasis on quality, accuracy, and timely delivery.

• Achieve and exceed sales and production goals for the custom framing department.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Provide friendly and helpful customer service by assisting shoppers in locating products and offering solutions.

• Ensure a safe, clean, and clutter-free store environment, adhering to all safety and shrink prevention programs.

• Operate the cash register, handle transactions accurately, and maintain cash handling standards.

• Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and budget.

• Support and execute omni-channel processes, such as buy online, pick up in-store (BOPIS).

• Maintain a positive and respectful demeanor, acting as a role model and promoting company values.

📝 Enhancement Note: The description emphasizes "Elevated ABC Deliver" as a key sales and relationship-building methodology, suggesting a structured approach to customer interaction that goes beyond basic service to consultative selling and personalized solutions.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potential order management.

• Basic measuring skills for accurate framing specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Proficiency in cash handling and operating a cash register.

• Strong customer service and interpersonal skills for building rapport and assisting customers.

• Ability to maintain visual merchandising standards and keep assigned areas organized.

• Understanding and adherence to Standard Operating Procedures (SOPs).

Preferred Skills:

• Previous retail experience, ideally in a sales or customer-facing role.

• Experience selling products and/or services, demonstrating a talent for consultative selling.

• Familiarity with heat press operation for framing applications.

• Experience with inventory management and stocking procedures.

📝 Enhancement Note: The requirements highlight a blend of technical skills (framing equipment, glass cutter) and soft skills (customer service, sales). The "0-2 years" experience level suggests that candidates with strong foundational customer service and a willingness to learn technical framing skills will be considered.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are expected to demonstrate their ability to execute sales and production through their work.

• Evidence of successful customer relationship building and solution-oriented problem-solving will be assessed during the interview process.

• Ability to follow and execute established Standard Operating Procedures (SOPs) is crucial.

Process Documentation:

• Adherence to Standard Operating Procedures (SOPs) for all framing and retail operations is mandatory.

• Understanding and execution of the "Elevated ABC Deliver" methodology for customer engagement and sales.

• Compliance with company programs related to shrink prevention, safety, and inventory management.

• Familiarity with omni-channel processes and their procedural requirements.

📝 Enhancement Note: For an entry-level role focused on custom framing and retail sales, a formal portfolio is less likely to be required. Instead, candidates should be prepared to discuss their past experiences in customer service, sales, and any creative projects they've undertaken, highlighting their problem-solving abilities and attention to detail.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance

• Generous employee discounts

Working Hours:

• This is a part-time position.

• Work hours include nights, weekends, and early mornings.

• The standard full-time workweek is 40 hours, but part-time hours will vary.

📝 Enhancement Note: The salary range of $17.00 - $20.00 per hour for a part-time Custom Framer position in Torrington, CT, is competitive for the retail sector, especially considering the specialized skills involved in custom framing. The benefits package, including health insurance and tuition assistance, offers significant value, particularly for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Decor, Custom Framing)

Company Size: Large (Over 1,300 stores in North America)

Founded: 1973

Headquarters: Irving, Texas

Team Structure:

• The Custom Framer will be part of the store's retail team, reporting to store management (likely a Store Manager or Assistant Manager).

• This role involves direct interaction with customers and collaboration with other store associates for stocking, sales, and operational tasks.

Methodology:

• Emphasis on customer-centric sales and service using the "Elevated ABC Deliver" approach.

• Structured operational processes outlined by Standard Operating Procedures (SOPs).

• Focus on visual merchandising and maintaining a well-stocked, appealing retail environment.

• Commitment to safety and shrink prevention programs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a leader in arts and crafts, emphasizing creativity and celebration. The company culture likely values customer engagement, teamwork, and a passion for creative products. The operations within the store are guided by established procedures to ensure consistency and efficiency across its large retail footprint.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

Reporting Structure: Reports directly to store management (e.g., Store Manager, Department Manager).

Operations Impact: Directly influences customer satisfaction, sales performance, and the visual presentation of the custom framing department and store. Plays a key role in driving revenue through consultative sales and quality service.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, art consultation, and various sales methodologies.

• Retail Advancement: Potential to move into roles like Key Holder, Department Lead, Assistant Store Manager, or Store Manager within Michaels.

• Specialization: Develop expertise in custom framing, becoming a go-to resource for complex art display projects.

• Cross-Training: Exposure to other retail operations, such as visual merchandising, inventory control, and omni-channel fulfillment.

📝 Enhancement Note: This role serves as a foundational position within Michaels' retail operations. Growth potential is significant for individuals who demonstrate strong performance, a commitment to learning, and excellent customer service skills, with clear pathways into leadership and specialized roles within the company.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): Torrington, CT (1030 Torringford St).

Workspace Context:

• Primarily a customer-facing environment within a retail store.

• The framing shop area includes specialized equipment like a glass cutter and heat press.

• Some stock rooms may not be climate-controlled.

• Potential for some outdoor work (retrieving carts, truck unloads).

Work Schedule:

• Part-time schedule with varying hours.

• Flexibility is required to cover nights, weekends, and early mornings.

📝 Enhancement Note: The work environment is dynamic and customer-focused, requiring adaptability to different tasks and times of day. The framing shop is a specialized area within the broader retail space, demanding attention to detail and adherence to safety protocols for equipment usage.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete application online.

• Screening: Potential phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Likely involves a discussion with store management focusing on customer service experience, problem-solving skills, and understanding of the role.

• Skills Assessment: May include a practical demonstration of basic measuring skills or a discussion about handling customer scenarios.

• Cultural Fit: Assessment of alignment with Michaels' values and customer-centric approach.

Portfolio Review Tips:

• A formal portfolio is unlikely for this role. Instead, prepare to discuss:
  • Examples of exceptional customer service you've provided.
  • Instances where you solved customer problems or exceeded expectations.
  • Any creative projects you've completed (even personal ones) that showcase attention to detail or design sensibility.

Challenge Preparation:

• Be prepared to answer situational questions related to:

  • Handling difficult customers.

  • Managing multiple customer requests simultaneously.

  • Resolving issues with framing orders or product availability.

  • Demonstrating your approach to sales and upselling.

  • Your understanding of safety procedures in a retail environment.

📝 Enhancement Note: The interview process will likely focus on behavioral and situational questions to gauge a candidate's suitability for a customer-facing role that requires both technical execution and strong interpersonal skills. Demonstrating enthusiasm for art and creativity, alongside a commitment to service excellence, will be key.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales, handling cash, and potentially managing orders.

• Framing Equipment: Standard tools for custom framing, including mat cutters, saws, and assembly tools.

• Glass Cutter: Essential for precise glass sizing for frames.

• Heat Press: Used for certain framing applications, likely for mounting or sealing.

• Measuring Tools: Tape measures, rulers for accurate project specifications.

Analytics & Reporting:

• Basic reporting on sales performance and production metrics may be utilized by management.

CRM & Automation:

• The "Elevated ABC Deliver" methodology suggests a form of customer relationship management, focusing on personalized engagement.

• Omni-channel systems for managing online orders and in-store pickups.

📝 Enhancement Note: Proficiency in operating specialized framing equipment and handling customer transactions via a POS system are critical technical skills for this role. Familiarity with basic computer operations is also necessary.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction is paramount, driving sales and loyalty.

• Creativity & Joy: Fostering an environment that celebrates creativity and the joy of making.

• Teamwork: Collaborating effectively with colleagues to ensure smooth store operations and excellent customer experiences.

• Accountability: Taking ownership of tasks, from framing quality to sales performance and store upkeep.

• Respect & Inclusion: Maintaining a positive and respectful environment for all team members and customers.

Collaboration Style:

• Highly collaborative within the store team, supporting each other to meet customer demands and operational goals.

• Direct interaction with customers, acting as a brand ambassador for Michaels.

• Open communication is encouraged for problem-solving and sharing best practices in customer service and framing.

📝 Enhancement Note: Michaels' mission to "fuel the joy of creativity and celebration" likely translates into a company culture that is positive, encouraging, and customer-oriented. Team members are expected to contribute to this atmosphere and work collaboratively to achieve shared goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, production work, customer service inquiries, and general store tasks simultaneously.

• Meeting Sales Targets: Consistently achieving sales goals in a competitive retail environment.

• Handling Complex Framing Projects: Developing the expertise to frame diverse and potentially challenging art pieces.

• Maintaining Quality Standards: Ensuring high-quality output consistently, especially under time pressure.

• Adapting to Seasonal Peaks: Managing increased customer traffic and order volume during peak seasons.

Learning & Development Opportunities:

• Technical Framing Skills: Comprehensive training on all aspects of custom framing, from design to material selection and assembly.

• Sales & Consultative Skills: Development through the "Elevated ABC Deliver" program and ongoing sales training.

• Product Knowledge: Deepening understanding of art materials, framing supplies, and design trends.

• Retail Operations: Gaining experience in visual merchandising, inventory management, and POS systems.

• Career Progression: Opportunities for advancement into leadership roles within Michaels stores.

📝 Enhancement Note: The role offers significant opportunities for skill development in both a creative craft and customer-facing sales. Overcoming the challenges will require strong organizational skills, a commitment to continuous learning, and a customer-first mindset.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer." (Focus on customer service, problem-solving, and exceeding expectations.)

• "How would you approach a customer who is unsure about framing options for their artwork?" (Highlight consultative selling, active listening, and product knowledge.)

• "Imagine a customer is unhappy with a framing order. How would you handle the situation?" (Emphasize de-escalation, empathy, and problem resolution according to company policy.)

• "What interests you about custom framing or working with art?" (Show passion for creativity and design.)

Company & Culture Questions:

• "What do you know about Michaels and our mission?" (Research the company's purpose, values, and products.)

• "How do you contribute to a positive team environment?" (Showcase teamwork and interpersonal skills.)

Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, be ready to speak confidently about relevant experiences.

• Prepare 2-3 specific examples of customer interactions, sales achievements, or creative projects that demonstrate your skills.

• For each example, describe the situation, your action, and the positive result (STAR method).

📝 Enhancement Note: Interviewers will be looking for candidates who are customer-focused, possess a positive attitude, have a knack for sales, and are eager to learn the technical aspects of custom framing. Demonstrating enthusiasm for the creative aspect of the job will be a strong plus.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and any experience with creative projects or detail-oriented tasks. Use keywords from the job description like "customer service," "sales," "merchandising," and "detail-oriented."

• Prepare for Situational Questions: Think through specific examples of how you've handled customer issues, upsold products, or worked in a team environment. Practice articulating these using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' mission, values, product offerings, and their approach to custom framing. Understand the "Elevated ABC Deliver" concept if possible.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on demonstrating enthusiasm, a strong work ethic, and a customer-centric approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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