Custom Framer-2

📍 Job Overview

Job Title: Custom Framer

Company: Michaels Stores

Location: Winnipeg, Manitoba, Canada (1570 Regent Ave W, Unit B)

Job Type: Part-Time

Category: Retail Operations, Custom Framing Specialist

Date Posted: May 20, 2026

Experience Level: Entry-Level to Mid-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales by providing expert custom framing solutions and personalized design consultations.

• Maintain operational excellence through adherence to Standard Operating Procedures (SOPs) and company programs.

• Ensure a positive customer shopping experience by maintaining a clean, well-merchandised, and in-stock store environment.

• Execute efficient production processes for custom framing orders with a focus on quality and timely delivery.

• Manage point-of-sale transactions accurately, including cash handling and assisting with omni-channel fulfillment.

📝 Enhancement Note: This role is for a "Custom Framer" within a retail environment, focusing on specialized custom framing services. While the provided data leans heavily into retail operations and customer service, the "Custom Framing" aspect indicates a need for specific technical skills and a consultative sales approach. The role requires a blend of hands-on production, customer interaction, and retail operational duties. The "2" in the job title might indicate a specific level or a unique identifier within the company's job catalog but doesn't inherently signify a higher experience level beyond what's inferred.

📈 Primary Responsibilities

• Engage customers using an Elevated ABC Deliver approach to build relationships and identify their custom framing needs, translating them into compelling design solutions.

• Achieve individual sales and production targets for custom framing orders, ensuring customer satisfaction and repeat business.

• Execute the complete framing order process from consultation and design to production and final assembly, maintaining high standards of quality and craftsmanship.

• Manage and maintain the ready-made frame department, including visual merchandising, stock replenishment (SISO - Sales In Store Only, and Directed Replenishment), and ensuring an appealing presentation.

• Provide exceptional customer service by actively acknowledging customers, assisting with product location, offering solutions, and ensuring a positive shopping experience.

• Uphold and execute all Standard Operating Procedures (SOPs) and company programs related to sales, production, safety, and customer service.

• Actively participate in and support shrink reduction and safety initiatives, contributing to a secure and secure work environment.

• Demonstrate positive and respectful interaction with colleagues, remaining professional and constructive even in challenging situations, embodying the organization's vision and values.

• Participate in inventory management processes, including truck unloads and stocking, ensuring adherence to company standards and timely store replenishment.

• Operate the cash register with accuracy and efficiency, adhering to all cash handling procedures and standards.

• Support and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store, ensuring a seamless customer experience.

📝 Enhancement Note: The responsibilities emphasize a dual role: a skilled custom framer with sales and design capabilities, and a general retail associate responsible for store operations, customer service, and inventory. The "Elevated ABC Deliver" and "Elevated ABC" are internal company methodologies for customer engagement and sales, which candidates should be prepared to learn and implement.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Post-secondary education or certifications in art, design, or a related field may be advantageous but not explicitly required.

Experience: Minimum of 0-2 years of experience in a customer-facing role, preferably within a retail or art-related environment.

Required Skills:

• Basic computer proficiency for point-of-sale systems and potential order management software.

• Competency in basic measuring skills for accurate order specification.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Strong customer service and interpersonal skills, with a natural ability to build rapport.

• Sales aptitude and a desire to meet and exceed sales targets.

• Dexterity and attention to detail for precise custom framing work.

• Ability to understand and follow Standard Operating Procedures (SOPs).

Preferred Skills:

• Previous retail sales experience, particularly in a consultative or custom order environment.

• Experience in selling products or services, demonstrating an ability to guide customers towards solutions.

• Familiarity with art, design principles, and framing techniques.

• Experience with visual merchandising and maintaining store presentation standards.

• Knowledge of inventory management and stock replenishment processes.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections provide clear indicators of essential versus beneficial qualifications. The emphasis on "basic computer skills and basic measuring skills" and "ability to operate the framing equipment and glass cutter" points to the core technical proficiencies needed.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of successful custom framing projects, demonstrating versatility in materials, styles, and complexity.

• Include case studies of customer interactions where consultative selling led to a successful framing solution and sale.

• Provide visual documentation of projects that highlight quality craftsmanship, attention to detail, and problem-solving in framing.

Process Documentation:

• Detail your understanding of a customer-centric sales process, from initial consultation to order fulfillment, emphasizing customer satisfaction.

• Illustrate your approach to managing production workflows, ensuring accuracy, efficiency, and adherence to timelines for custom orders.

• Describe how you would document and track framing orders, ensuring all specifications are captured and communicated effectively.

• Explain your methods for maintaining an organized and efficient workspace, including tool management and material organization.

📝 Enhancement Note: While a formal portfolio might not be explicitly requested for an entry-level role, candidates would benefit from preparing visual examples of their framing work or design concepts, and being ready to discuss their approach to customer consultations and production processes. The "Elevated ABC Deliver" methodology suggests a structured approach to sales and customer interaction that could be highlighted.

💵 Compensation & Benefits

Salary Range: Based on industry standards for Part-Time Custom Framers in Winnipeg, Canada, with 0-2 years of experience, the estimated hourly wage range is CAD $15.00 - $19.00. This estimate considers the cost of living in Winnipeg, the retail sector, and the specialized nature of custom framing.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) for vacation, personal days, and sick leave.

• Tuition assistance programs to support ongoing education and professional development.

• Generous employee discounts on Michaels products and services.

• Potential for flexible scheduling common in part-time retail roles.

• Opportunities for professional development in custom framing techniques and sales.

Working Hours: This is a part-time position. Actual hours may vary based on store needs, customer traffic, and scheduling, but the standard full-time work week is 40 hours. Part-time employees will work fewer hours per week, with expectations for weekend and evening availability as per retail operational needs.

📝 Enhancement Note: The salary is an estimation based on typical part-time retail roles with specialized skills in a major Canadian city. Actual compensation will be determined by the hiring manager based on experience, qualifications, and internal company pay scales. The benefits listed are directly from the provided text.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail, Specialty Retail (Custom Framing). Michaels operates as a leading destination for creating and celebrating, with a significant presence in North America's arts and crafts market.

Company Size: Michaels operates over 1,300 stores across 49 states and Canada, indicating a large, established retail organization with a substantial employee base. This size suggests structured operational processes and opportunities for career development within the company.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long history in the retail sector, signifying stability and extensive experience in its market.

Team Structure:

• The operations team within a store is typically led by a Store Manager, with Assistant Managers, Team Leads, and individual contributors like the Custom Framer.

• The Custom Framer likely reports to a Framing Manager, Department Specialist, or Store Manager, depending on the store's specific hierarchy.

Methodology:

• Data-driven decision-making is likely employed, with sales targets, customer feedback, and operational metrics (e.g., production time, shrink) used to assess performance.

• Workflow planning and optimization are critical for managing custom order queues and ensuring efficient use of framing equipment and staff time.

• Automation and efficiency practices may be seen in inventory management and POS systems, with a focus on streamlining retail operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company description highlights Michaels' mission "to fuel the joy of creativity and celebration," which implies a culture that values creativity, community, and customer-focused service. The mention of Artistree as a manufacturer of custom and specialty framing merchandise underscores the company's commitment to this specific service line.

📈 Career & Growth Analysis

Operations Career Level: This role is typically an entry to mid-level position within the retail operations structure. It focuses on specialized execution of custom framing services combined with general retail responsibilities. The "2" in the title might indicate a specific tier within this level, possibly denoting slightly more responsibility or experience than a "Custom Framer-1."

Reporting Structure: The Custom Framer will likely report to a Store Manager, Assistant Store Manager, or a designated Framing Department Lead/Manager. This structure is typical for retail environments, ensuring direct supervision and guidance.

Operations Impact: The Custom Framer directly impacts revenue through sales of custom framing services and indirectly through customer satisfaction, which drives repeat business and positive word-of-mouth. Efficient production and quality work are crucial for maintaining the company's reputation and profitability in this specialty service.

Growth Opportunities:

• Skill Advancement: Develop advanced custom framing techniques, design consultation skills, and proficiency with a wider range of framing materials and equipment.

• Specialization: Become a go-to expert for complex framing projects, potentially leading to roles like Senior Custom Framer or Framing Specialist.

• Leadership Development: Progress into supervisory roles within the store, such as Team Lead or Assistant Manager, by demonstrating strong operational execution, sales performance, and leadership potential.

• Cross-Training: Gain experience in other store departments, broadening understanding of overall retail operations and increasing internal mobility.

📝 Enhancement Note: Growth within Michaels often involves a combination of mastering core responsibilities, demonstrating leadership potential, and showing willingness to take on additional duties. For a Custom Framer, deepening expertise in framing and sales consultation is key to advancing within the specialized area.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace includes the sales floor, customer service areas, and a dedicated custom framing shop. Some stock room areas may not be climate-controlled.

Office Location(s): Winnipeg, Manitoba, Canada (specifically at 1570 Regent Ave W, Unit B). This location is a physical retail store accessible to the public.

Workspace Context:

• The framing shop environment will include specialized equipment such as a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• The sales floor necessitates interaction with a diverse customer base and requires maintaining visual standards.

• Collaborative opportunities exist with fellow store associates for customer assistance, task completion, and operational support.

Work Schedule: This is a part-time position. Work hours will include nights, weekends, and early mornings, typical for a retail environment serving a broad customer base. Flexibility is often required to meet store operational needs, including peak seasons and promotional events.

📝 Enhancement Note: The work environment description explicitly mentions the potential for non-climate-controlled stock rooms and outdoor work (e.g., for cart retrieval or truck unloading), which are important considerations for physical demands. The framing shop itself is a specialized, potentially hazardous area requiring specific safety awareness.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or video screen to assess basic qualifications, availability, and interest in the role and company.

• In-Person Interview: A more in-depth interview at the store, possibly with the Store Manager or Framing Lead. This stage will assess customer service skills, sales aptitude, and technical understanding of framing.

• Skills Assessment/Demonstration: Candidates may be asked to demonstrate basic measuring skills, discuss their approach to customer consultations, or even perform a simple framing task if feasible and safe within the interview setting.

• Company Culture Fit: Evaluation of how well the candidate aligns with Michaels' values of creativity, customer focus, and team collaboration.

Portfolio Review Tips:

• While a formal portfolio might not be mandatory for all applicants, preparing to discuss or visually present examples of your best framing work or design concepts is highly recommended.

• For any custom framing projects you can showcase, focus on the problem you solved for the customer, the materials used, and the final aesthetic outcome.

• If you have experience in retail sales, be ready to discuss how you've approached customer needs, upsold products, and achieved sales targets.

Challenge Preparation:

• Be prepared for situational questions about handling difficult customers, resolving order discrepancies, or managing multiple tasks simultaneously.

• Practice articulating your understanding of customer service best practices in a retail setting.

• Think about how you would approach a customer who is unsure about their framing needs, guiding them through the design process.

📝 Enhancement Note: Given the technical nature of custom framing, interviewers will likely probe for practical skills and problem-solving abilities related to design and production. Candidates should be ready to articulate their understanding of materials, techniques, and customer consultation strategies.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Including mat cutters, frame moulding cutters, jointers, and potentially specialized tools like a heat press for mounting or framing.

• Glass Cutting Tools: Essential for custom glass and acrylic sizing.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices for accurate order specifications.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing transactions, managing sales data, and potentially customer order tracking.

• Inventory Management Software: To track stock levels for framing materials, ready-made frames, and other store merchandise.

CRM & Automation:

• Customer Relationship Management (CRM) aspects: While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a structured approach to customer interaction and relationship building, which is a core CRM principle.

• Omni-channel Fulfillment Systems: For managing online orders, pick-ups, and ship-from-store processes.

📝 Enhancement Note: Proficiency with specific framing equipment and a willingness to learn and operate them safely are critical. Basic computer skills are required for POS and potentially inventory systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: A core value at Michaels, encouraging a passion for arts, crafts, and helping customers bring their creative visions to life.

• Customer Focus: Prioritizing customer satisfaction through excellent service, personalized solutions, and a positive shopping experience.

• Quality & Craftsmanship: A commitment to producing high-quality custom framing that meets customer expectations and upholds the company's reputation.

• Efficiency & Productivity: Striving for operational excellence in sales, production, and store management to achieve business goals.

• Teamwork & Respect: Fostering a collaborative and supportive work environment where all team members are valued and respected.

Collaboration Style:

• Cross-functional Integration: Working closely with other store associates to ensure smooth customer flow, efficient task completion, and comprehensive store coverage.

• Process Adherence & Improvement: Following established procedures while being open to feedback and suggesting improvements for efficiency and quality in framing and retail operations.

• Knowledge Sharing: Willingness to share expertise on framing techniques, customer service strategies, and operational best practices with colleagues.

📝 Enhancement Note: The company’s stated purpose, "to fuel the joy of creativity and celebration," is a strong indicator of its culture. Candidates should demonstrate enthusiasm for crafts, helping others, and a positive, collaborative attitude.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales targets while simultaneously executing high-quality custom framing production.

• Customer Expectations: Meeting diverse and sometimes complex customer expectations for custom framing designs and timelines.

• Technical Skill Mastery: Continuously refining skills with framing equipment and materials to ensure precision and efficiency.

• Retail Pace: Adapting to the dynamic and often fast-paced nature of a retail environment, including busy periods and seasonal demands.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on Michaels' specific custom framing processes, sales methodologies (Elevated ABC Deliver), and operational procedures.

• Product Knowledge: Deepening understanding of various framing materials, matting options, glass types, and design principles.

• Sales & Customer Service Workshops: Opportunities to enhance consultative selling skills and customer engagement techniques.

• Potential for Advancement: Clear pathways to roles with greater responsibility within the store or specialized framing departments.

📝 Enhancement Note: The role presents a good opportunity for individuals passionate about art and design to build a career in a specialized retail service. The challenges are typical of a hands-on, customer-facing role in a retail setting, with added technical complexity.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for a unique need." (Assesses consultative sales and problem-solving)

• "How would you approach a customer who is unsure about their custom framing options?" (Evaluates customer engagement and design guidance)

• "Walk me through how you would ensure the quality and accuracy of a custom framing order from start to finish." (Tests understanding of process and attention to detail)

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Tests research and cultural alignment)

• "How do you handle feedback or constructive criticism on your work?" (Evaluates coachability and professionalism)

Portfolio Presentation Strategy:

• If presenting visual examples, be ready to explain the customer's initial request, your design choices, the materials used, and the final outcome.

• Quantify achievements where possible (e.g., "My consultations resulted in an average order value of X," or "I consistently met/exceeded my framing sales targets").

• Practice a concise "elevator pitch" about your skills and why you're a great fit for the Custom Framer role.

• Be prepared to discuss your understanding of safety protocols in a workshop environment.

📝 Enhancement Note: Candidates should be prepared to discuss their experience with tools, their understanding of design principles relevant to framing, and their ability to connect with customers on a creative level. Demonstrating enthusiasm for art and crafting is also crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Customize your resume: Highlight any experience with custom work, sales, customer service, or detailed assembly processes. Quantify achievements where possible.

• Prepare examples: Have ready examples of projects you've worked on (framing or similar), or situations where you excelled in customer service or sales.

• Research Michaels: Familiarize yourself with their product offerings, company culture, and the role of custom framing within their business. Understand their mission to "fuel the joy of creativity."

• Practice interview responses: Rehearse answers to common retail and custom framing interview questions, focusing on demonstrating your skills, enthusiasm, and fit with the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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