Coordinator, UI Health Care Badge Center

📍 Job Overview

Job Title: Coordinator, UI Health Care Badge Center

Company: University of Iowa

Location: Iowa City, Iowa, United States

Job Type: Full-time, Regular

Category: Operations & Administration

Date Posted: 2026-08-06T18:44:55

Experience Level: Entry to Mid-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on the operational and administrative support of the UI Health Care Badge Center, ensuring the seamless functioning of University ID Card Programs.

• Key responsibilities include ID card production, direct customer service, data management, and quality assurance for a critical university function.

• The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• This role is integral to maintaining security and access control across the University of Iowa Health Care system, impacting students, faculty, staff, and affiliates.

📝 Enhancement Note: While the title "Coordinator" and the "0-2 years" experience level suggest an entry to mid-level role, the responsibilities involving training and supervision of student employees, alongside process improvement, indicate a level of responsibility typically seen in a junior operations or administrative lead position. The emphasis on troubleshooting and data management points towards a need for analytical and problem-solving skills beyond basic administrative tasks.

📈 Primary Responsibilities

• Manage the end-to-end production and issuance of UI Health Care ID badges and Iowa One cards, adhering strictly to established policies and guidelines for students, faculty, staff, and affiliates.

• Provide direct, front-line customer service to resolve in-person, phone, and email inquiries and requests pertaining to ID cards, UBill accounts, and related services.

• Conduct essential troubleshooting of system and hardware malfunctions during the ID card production process to ensure operational continuity and minimize downtime.

• Oversee daily center operations, including maintaining an accurate inventory of card stock, supplies, and equipment, and implementing robust inventory management practices.

• Assist in the training, supervision, scheduling, and performance evaluation of student employees and support staff, ensuring compliance with FERPA, University policies, and relevant regulations.

• Develop and implement process improvements within the Badge Center to enhance efficiency, accuracy, and the overall customer experience, contributing to operational excellence.

• Generate regular operational reports, tracking key metrics related to card issuance, customer inquiries, and system performance for management review.

• Maintain comprehensive and organized records of all badge production activities, customer interactions, and inventory levels, ensuring data integrity.

📝 Enhancement Note: The responsibilities highlight a blend of direct service delivery, operational management, and team support. The mention of "process improvement" and "quality assurance" implies a need for analytical thinking and a proactive approach to optimizing workflows, which are key attributes for operations roles. The inclusion of FERPA compliance is critical for handling sensitive data within a higher education and healthcare environment.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in a business-related major or an equivalent combination of education and directly relevant experience. Experience:

• Minimum of six months of administrative or program-specific experience, with a strong emphasis on providing excellent customer service.

• Demonstrated experience in managing multiple priorities, meeting deadlines, and maintaining a high level of accuracy in work output is essential. Required Skills:

• Exceptional written and verbal communication skills, coupled with strong interpersonal abilities for effective interaction with diverse stakeholders.

• Proficiency in administrative tasks, including managing schedules, correspondence, and records with meticulous attention to detail.

• Demonstrated ability to apply logic and deductive reasoning to effectively troubleshoot and resolve issues of varying complexity.

• Advanced proficiency with core Microsoft Office Suite applications, including Word, Excel, and Outlook, for daily operational tasks, reporting, and communication.

• Proven ability to collaborate effectively with a wide range of individuals across all organizational levels.

• Strong organizational skills with the capacity to balance multiple competing priorities and ensure timely completion of tasks. Preferred Skills:

• Working knowledge of relational database systems and experience with data querying or management.

• Familiarity with University of Iowa and UI Health Care systems, policies, procedures, and relevant regulations.

• Experience utilizing higher education administrative information systems such as MAUI, ERMA, or Workflow.

• A demonstrated commitment to operational excellence, quality of work, and delivering an exceptional customer experience.

📝 Enhancement Note: The required skills heavily emphasize communication, problem-solving, and foundational office productivity software, aligning with many