Conversational Design / UX Experte - befristet bis 30.04.2027 (m/w/d)

📍 Job Overview

Job Title: Conversational Design / UX Experte - befristet bis 30.04.2027 (m/w/d)

Company: E.ON Energie Deutschland GmbH

Location: Potsdam, Brandenburg, Germany; Wunstorf, Lower Saxony, Germany; Essen, North Rhine-Westphalia, Germany; München, Brandenburg, Germany

Job Type: Full-time; Jobsharing; Part-time; Temporary

Category: User Experience (UX) / Conversational AI / Digital Design

Date Posted: April 16, 2026

Experience Level: Mid-level to Senior (based on typical 'several years of experience' requirements)

Remote Status: Hybrid

🚀 Role Summary

• Design and develop customer-centric conversational flows for voice and chatbot applications, ensuring an intuitive and engaging user experience.

• Optimize dialogue quality from a UX perspective, conducting tests, validation, and iterative improvements for existing and new conversational interfaces.

• Bridge the gap between cutting-edge technology and practical energy sector use cases, driving innovation in customer solutions.

• Lead end-to-end use cases from initial ideation and conceptualization (using Design Thinking, wireframes) through to implementation and final feature delivery.

• Foster a collaborative environment by transparently sharing knowledge and utilizing digital tools like Miro and Jira to visualize progress and enhance team synergy.

• Ensure a consistent and unified customer experience across all channels, collaborating closely with analog and digital teams.

📝 Enhancement Note: While the title mentions "Conversational Design / UX Experte", the responsibilities and required skills clearly point towards a role focused on the practical application of UX principles within conversational AI, rather than a purely strategic or research-oriented UX role. The emphasis on hands-on design, testing, and end-to-end ownership suggests a blend of UX design, conversational design, and product ownership within the digital customer experience domain. The explicit mention of energy sector use cases indicates a specialized application of these skills.

📈 Primary Responsibilities

• Translate customer intents into clear, understandable, and user-friendly voice and chatbot dialogues, aiming to exceed customer expectations.

• Test, validate, and iteratively refine new conversational dialogues, and continuously enhance existing dialogue paths based on genuine customer insights.

• Intelligently connect state-of-the-art technologies with real customer needs to rethink and evolve existing solutions.

• Utilize Design Thinking approaches, wireframes, and conceptual sketches to materialize ideas and take ownership of use cases from sketch to implemented feature.

• Employ digital tools such as Miro or Jira to make knowledge visible, promote team exchange, and drive measurable progress.

• Collaborate closely with colleagues from other channels (analog and digital) to ensure a uniform, service-friendly, and channel-consistent customer experience.

• Contribute to the company's mission of being a "Playmaker of the energy transition" by developing digital solutions that make it accessible and sustainable for customers.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to conversational AI development, emphasizing user-centricity and continuous improvement. The role requires not only design skills but also the ability to manage projects from conception to execution, a trait often found in GTM or product-focused operations roles. The focus on "real customer benefit" and "end-to-end responsibility" indicates a strong operational component in delivering tangible outcomes.

🎓 Skills & Qualifications

Education:

Experience:

• Several years of practical experience in creating customer dialogues and in UX/UI design within software, app, or digital service environments.

• Experience working independently in agile teams, ideally complemented by experience in (partial) project leadership.

Required Skills:

• Conversational Design: Expertise in crafting natural and effective dialogue flows for chatbots and voice assistants.

• UX/UI Design: Strong skills in user experience and user interface design, with a focus on digital applications.

• Customer Journey Mapping: Ability to map and optimize customer interactions across various touchpoints.

• Agile Methodologies: Proficiency in working within agile frameworks (e.g., Scrum, Kanban) and managing projects iteratively.

• Design Thinking: Experience applying Design Thinking principles to problem-solving and innovation.

• Wireframing & Prototyping: Skill in creating wireframes and conceptual sketches to visualize and test ideas.

• Data Analysis & Interpretation: Ability to analyze customer data and feedback to inform design decisions.

• Cross-Channel CX Strategy: Understanding of how to maintain a consistent customer experience across different communication channels.

• German Language Proficiency: Excellent German language skills at C1 level.

• English Language Proficiency: Good English language skills at B2 level.

Preferred Skills:

• Project Management: Experience in (partial) project leadership, demonstrating an ability to drive initiatives forward.

• Digital Collaboration Tools: Proficient use of tools like Miro and Jira for knowledge sharing, collaboration, and project tracking.

• CRM/ERP Systems: Good knowledge of Snowflake, Salesforce, or SAP for data integration and understanding customer contexts.

• Business Intelligence Tools: Familiarity with Power BI for data visualization and reporting.

📝 Enhancement Note: The requirements emphasize a blend of creative design skills (Conversational Design, UX/UI) and operational project management capabilities (Agile, Project Leadership, End-to-End Ownership). The inclusion of specific CRM/ERP and BI tools like Snowflake, Salesforce, SAP, and Power BI suggests that this role interfaces heavily with data operations and requires an understanding of how conversational interfaces impact and are impacted by these core business systems, aligning it with a GTM or Revenue Operations context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase of user-centric conversational flows designed for chatbots and voice interfaces, demonstrating an ability to translate complex intents into simple, effective dialogues.

• Case studies detailing the iterative process of testing, validating, and optimizing conversational dialogues, highlighting improvements in user satisfaction or task completion rates.

• Examples of end-to-end use case management, illustrating the journey from initial concept (wireframes, Design Thinking outputs) to a successfully implemented digital feature.

• Demonstrations of how digital tools (Miro, Jira) have been used to foster collaboration, visualize progress, and ensure transparent knowledge sharing within project teams.

Process Documentation:

• Documented examples of how customer intents were analyzed and translated into conversational designs.

• Records of user testing methodologies and the process for incorporating feedback into dialogue improvements.

• Examples of project documentation for digital initiatives, showcasing agile project management practices and end-to-end responsibility.

• Evidence of collaboration with other teams (e.g., IT, marketing, customer service) to ensure alignment on customer experience strategies.

📝 Enhancement Note: For a role like this, a portfolio is crucial. It needs to demonstrate not just design aesthetics but also a robust process for user-centered design, iterative improvement, and project execution. The emphasis on "end-to-end responsibility" and "measurable progress" means candidates should be prepared to showcase the impact of their work, not just the deliverables. Including examples of how they've integrated conversational AI with core business systems (like CRM/ERP) would be a significant advantage.

💵 Compensation & Benefits

Salary Range:

Given the mid-level to senior experience requirement, the specific locations in Germany (Essen, Munich, Potsdam, Wunstorf), and the specialized nature of Conversational Design/UX in a large enterprise like E.ON, an estimated salary range for this temporary position (befristet bis 30.04.2027) would likely fall between €60,000 and €85,000 per annum. This estimate considers typical market rates for experienced UX and Conversational Design professionals in Germany, adjusted for the temporary contract duration and the company's industry.

Benefits:

• Innovative environment focused on shaping a sustainable energy future.

• Flexible working hours and a hybrid work model promoting work-life balance.

• Opportunities for Workation in European countries, Sabbatical, or additional vacation days.

• Agile work environment with interdisciplinary collaboration, flat hierarchies, and a "Du-culture" (informal address).

• Diverse learning & development programs, promotion schemes, and career advancement opportunities within the E.ON group.

• Attractive financial benefits, including company pension scheme and capital-forming benefits (vermögenswirksame Leistungen).

Working Hours:

The role is listed as Full-time, Jobsharing, or Part-time. For full-time employment, the standard German work week is typically 37.5 to 40 hours. The hybrid work model offers flexibility in how these hours are structured and where they are performed.

📝 Enhancement Note: The salary estimation is based on general German market data for comparable roles and experience levels. The specific temporary nature of the contract (befristet bis 30.04.2027) might influence the final salary negotiation, potentially offering a slightly higher rate than a permanent position to compensate for the fixed term. The comprehensive benefits package is a significant draw for potential candidates, reflecting E.ON's commitment to employee well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Energy & Utilities. E.ON is a major European energy company focused on modernizing energy infrastructure and driving the energy transition through digital solutions and renewable energy sources. This context means the company is undergoing significant digital transformation.

Company Size: E.ON Energie Deutschland GmbH has approximately 2,200 employees. This indicates a large, established organization with structured processes but also potential for specialized teams and cross-functional projects.

Founded: E.ON as a whole was formed in 2000 through a merger, but its roots go back much further. E.ON Energie Deutschland GmbH is the German sales company. This history suggests a stable company with a long-term vision, now actively embracing innovation.

Team Structure:

• The Conversational Design / UX team is part of a larger digital customer experience initiative. It likely comprises specialists in conversational AI, UX/UI design, and potentially product or project management.

• The team operates with "clear end-to-end responsibility for our use cases," suggesting a degree of autonomy and accountability for their projects.

Methodology:

• Data-Driven Design: The role emphasizes using "real customer insights" and analyzing "customer intents" to drive design decisions, indicating a data-informed approach.

• Agile & Iterative Development: The team works in "agile teams" and focuses on "iterative improvements," suggesting a dynamic and responsive development process.

• Customer-Centricity: A core principle is creating "customer-centric conversational flows" and ensuring "real customer benefit," placing the user at the heart of all design work.

• End-to-End Ownership: The team is responsible for use cases from "idea to productive operation," encompassing the entire lifecycle of a digital solution.

Company Website: https://www.eon.com/ (Company URL provided in input was null, using general E.ON corporate site)

📝 Enhancement Note: E.ON's position as a major energy provider undergoing digital transformation provides a dynamic context for this role. The company culture appears to value innovation, sustainability, and customer experience, with a structured yet agile approach to digital product development. The team's end-to-end responsibility and collaborative style are key indicators of its operational significance within the organization.

📈 Career & Growth Analysis

Operations Career Level: This role can be considered a mid-level to senior specialist position within the digital customer experience and conversational AI domain. It requires significant prior experience in UX and dialogue design, coupled with project management capabilities. The "Experte" title implies a level of mastery and the ability to guide and influence.

Reporting Structure: While not explicitly detailed, the emphasis on "end-to-end responsibility" and "interdisciplinary collaboration" suggests that this role likely reports into a digital product management or customer experience leadership function. The team structure is described as having "flat hierarchies," indicating direct access to decision-makers and a collaborative reporting dynamic.

Operations Impact: The role directly impacts customer experience by designing automated sales and service interactions. By creating personalized, available, and efficient conversational solutions, this role contributes to customer satisfaction, operational efficiency (by deflecting calls/queries), and potentially sales conversion rates through well-designed chatbot flows. This aligns with GTM and Revenue Operations goals of improving customer journeys and driving efficiency.

Growth Opportunities:

• Specialization: Deepen expertise in conversational AI, voice design, or specific UX research methodologies.

• Leadership: Transition into a team lead or project management role within the digital CX or conversational AI domain, guiding other designers and managing larger initiatives.

• Cross-Functional Movement: Leverage experience to move into product management, digital strategy, or GTM operations roles that require a strong understanding of customer-facing digital tools.

• Industry Expertise: Develop specialized knowledge in applying conversational AI within the energy sector, becoming a subject matter expert for E.ON.

• Continuous Learning: Access to E.ON's extensive "Lern- & Weiterbildungsangebote" provides opportunities for formal training, certifications, and skill development in emerging technologies and methodologies.

📝 Enhancement Note: The role offers a clear path for specialization within conversational AI and UX, as well as potential progression into leadership or broader product/GTM roles. The emphasis on continuous learning and development within a large corporation like E.ON is a significant advantage for career growth. The "Experte" title and end-to-end responsibility suggest a role with substantial influence and strategic input.

🌐 Work Environment

Office Type: Hybrid work model. This indicates a blend of remote work and in-office presence. The specific details of in-office days will likely be determined by team needs and project phases.

Office Location(s): The role is available in multiple German cities: Potsdam, Essen, Munich, and Wunstorf. This provides geographic flexibility for candidates.

Workspace Context:

• Collaborative Environment: The role requires "wissen transparent teilen und zusammenarbeit stärken" using digital tools like Miro and Jira, and close "Austausch mit Kolleginnen und Kollegen anderer Kanäle," fostering a highly collaborative and communicative workspace.

• Operations Tools & Technology: Access to modern digital tools for design, collaboration, and potentially data analysis (e.g., Miro, Jira, Snowflake, Salesforce, SAP, Power BI) is expected.

• Team Interaction: While hybrid, the expectation of collaboration suggests opportunities for regular team meetings, workshops, and ideation sessions, both virtually and in person.

Work Schedule: The role is full-time, jobsharing, or part-time, with flexible working hours. This allows for adaptation to individual needs while ensuring core working hours for collaboration and project continuity. The hybrid model further enhances flexibility in managing the workday.

📝 Enhancement Note: The hybrid and flexible work arrangements are attractive for operations professionals who often value autonomy and work-life balance. The availability across multiple locations is also a significant plus. The emphasis on digital collaboration tools suggests a modern, tech-enabled work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application & Screening: Submission of application (one-click or brief registration) followed by an initial screening based on qualifications and experience.

• Conversational Design / UX Challenge: Candidates may be asked to complete a design challenge or case study related to conversational flow design or UX optimization, simulating real-world tasks. This would likely be assessed for creativity, user-centricity, and problem-solving skills.

• Team/Hiring Manager Interview: Discussion of past projects, design philosophy, and how the candidate's experience aligns with E.ON's goals. This is where portfolio discussions would be central. Preparation for discussing specific use cases and their impact is key.

• Cross-functional/Stakeholder Interview: Assessment of collaboration skills, communication style, and understanding of cross-channel customer experience. This interview might focus on how the candidate would work with other teams.

• Final Interview: Potentially with a senior leader to assess cultural fit, strategic thinking, and long-term potential.

Portfolio Review Tips:

• Structure: Organize your portfolio with clear case studies. For each case study, outline the problem, your role, the process you followed (Design Thinking, user research, ideation, testing), the solutions you developed, and the impact/results achieved.

• Focus on Process: Emphasize how you arrived at your solutions. Showcase your methodology for translating customer intents into dialogues, your iterative testing and refinement process, and how you ensured a user-centric approach.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs. This could include improvements in task completion rates, customer satisfaction scores, reduction in error rates, or efficiency gains.

• Showcase Collaboration: Include examples of how you collaborated with stakeholders, developers, or other teams to bring your designs to life. Highlight your use of collaboration tools like Miro and Jira.

• Tailor to E.ON: Research E.ON's current digital initiatives and customer service goals. Frame your case studies to show how your skills and experience can directly contribute to their energy transition mission and customer experience strategy.

Challenge Preparation:

• Conversational Flow Design: Be prepared to design a dialogue flow for a specific customer scenario relevant to the energy sector (e.g., reporting a power outage, inquiring about a bill, switching to a green energy plan). Focus on clarity, empathy, and efficiency.

• UX Problem Solving: Anticipate questions about how you would approach optimizing an existing chatbot's performance or designing a new feature for a digital customer portal. Demonstrate your analytical and problem-solving process.

• Tool Proficiency: Be ready to discuss your experience with Miro, Jira, and potentially CRM/BI tools (Snowflake, Salesforce, SAP, Power BI). If you haven't used them extensively, focus on transferable skills in digital collaboration and data interpretation.

📝 Enhancement Note: The emphasis on a portfolio and potential design challenges indicates that practical skills and a demonstrable process are highly valued. Candidates should prepare to walk through their work, explaining their rationale and the outcomes. The interview process is designed to assess both technical/design skills and collaborative/agile working capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Conversational AI Platforms: While not explicitly named, the role involves designing for voice and chatbots, implying familiarity with or ability to quickly learn platforms like Google Dialogflow, Amazon Lex, Microsoft Bot Framework, or proprietary E.ON solutions.

• Design & Prototyping Tools: Experience with tools for wireframing, prototyping, and visual design is essential. This could include Figma, Sketch, Adobe XD, or similar.

• Collaboration & Workflow Tools:

  • Miro: Explicitly mentioned for making knowledge visible and promoting team exchange. This tool is critical for remote and hybrid collaboration, ideation, and process mapping.
  • Jira: Explicitly mentioned for tracking progress and collaboration. Essential for agile project management, task tracking, and sprint planning.

Analytics & Reporting:

• Power BI: Mentioned as a skill requirement. This is a key tool for data visualization, dashboard creation, and reporting on key performance indicators (KPIs) related to conversational interface performance and customer engagement.

• Data Interpretation: The ability to analyze data from customer interactions and translate it into actionable insights for design improvements is crucial.

CRM & Automation:

• Snowflake, Salesforce, or SAP: Mentioned as tools candidates should have "good knowledge" of. This is critical for understanding the customer data context, integrating conversational outputs with customer profiles, and ensuring a seamless customer journey across E.ON's systems. Proficiency here connects the role to core business operations and GTM data flows.

• Customer Data Platforms (CDPs): While not specified, understanding how conversational data can be fed into or leverage CDPs is relevant for a holistic customer experience strategy.

📝 Enhancement Note: The explicit mention of Miro and Jira highlights the company's adoption of collaborative agile workflows. The inclusion of Snowflake, Salesforce, SAP, and Power BI signals that this role is deeply integrated with E.ON's core business systems and data infrastructure, crucial for any operations-focused role aiming to drive efficiency and customer insights. Candidates should be prepared to discuss how they use these tools to inform conversational design and measure its impact.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A paramount value, reflected in the focus on "kundenzentrierte Conversational Flows," "echtem Kundennutzen," and "echter Kundensicht." Decisions are driven by understanding and serving customer needs.

• Innovation & Energy Transition: A strong commitment to "gestalte mit uns die Energiewelt von Morgen" and being a "Playmaker der Energiewende." This implies a culture that encourages forward-thinking solutions and a passion for sustainability.

• Collaboration & Transparency: The emphasis on "Wissen transparent teilen und Zusammenarbeit stärken" and using tools like Miro/Jira points to a value placed on open communication, knowledge sharing, and teamwork.

• Agility & Pragmatism: The mention of "pragmatische, umsetzungsstarke Lösungen" and "agile Arbeitsweise" suggests a value for efficient, results-oriented execution and adaptability.

• Ownership & Accountability: The "End-to-End-Verantwortung" for use cases fosters a sense of ownership and responsibility for outcomes.

Collaboration Style:

• Cross-Functional Integration: Strong emphasis on working "im engen Austausch mit Kolleginnen und Kollegen anderer Kanäle – analog wie digital" to ensure a unified customer experience.

• Interdisciplinary Teams: Collaboration within "agilen Teams" with "flachen Hierarchien" and a "Du-Kultur" promotes a modern, informal, and efficient working environment.

• Knowledge Sharing: Active use of digital tools to make "Know-how sichtbar" and foster "Austausch im Team," indicating a culture that values collective intelligence and continuous learning.

• Feedback & Iteration: The process of testing, validating, and iteratively improving dialogues implies a culture that welcomes constructive feedback and continuous refinement.

📝 Enhancement Note: E.ON's culture appears to be a blend of traditional corporate stability with a modern, agile approach to digital innovation. The values are strongly aligned with customer focus, sustainability, and collaborative execution, which are key drivers for successful GTM and Revenue Operations teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Objectives: Designing conversational flows that are both user-friendly and effectively serve E.ON's business goals (e.g., sales, service efficiency) within the energy sector context.

• Integrating Conversational AI with Legacy Systems: Ensuring seamless integration and data flow between modern conversational interfaces and existing CRM/ERP systems (Snowflake, Salesforce, SAP), which can be complex in large enterprises.

• Maintaining Consistency Across Channels: Ensuring a unified customer experience when interacting with both digital bots and human agents across various communication platforms.

• Rapid Technological Evolution: Keeping pace with rapid advancements in AI, natural language processing, and conversational design best practices to ensure E.ON's solutions remain state-of-the-art.

• Stakeholder Management: Effectively communicating design rationale and project progress to diverse stakeholders with varying technical backgrounds and priorities.

Learning & Development Opportunities:

• Specialized Training: Access to E.ON's extensive "Lern- & Weiterbildungsangebote" for courses in advanced conversational design, AI, UX research, agile methodologies, and relevant software.

• Industry Conferences & Certifications: Opportunities to attend energy industry or digital design conferences and pursue relevant certifications.

• Mentorship Programs: Potential for mentorship from senior UX leaders, product managers, or operations specialists within E.ON.

• Cross-Functional Exposure: Gaining insights into different facets of the energy business and digital transformation initiatives by collaborating with various departments.

• Leadership Development: Pathways to take on more responsibility, lead projects, or manage teams, supported by E.ON's development programs.

📝 Enhancement Note: The challenges presented are typical for roles at the intersection of technology, customer experience, and large corporate structures. They offer significant opportunities for skill development and problem-solving, particularly in areas like system integration and cross-functional alignment, which are critical for operations professionals.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you translated a complex customer need into a simple conversational flow. What was your process, and what was the outcome?" (Focus: Process, User-Centricity, Impact)

• "How would you approach designing a conversational experience for a new renewable energy product launch, ensuring it aligns with E.ON's brand and sustainability goals?" (Focus: Strategy, Brand Alignment, Industry Context)

Company & Culture Questions:

• "How do you see conversational AI contributing to E.ON's mission of leading the energy transition?" (Focus: Strategic Alignment, Company Mission)

• "Describe your experience working in an agile, hybrid environment. How do you ensure effective collaboration and knowledge sharing?" (Focus: Collaboration, Agile Methodology, Cultural Fit)

Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative: the challenge E.ON faces, your specific role, your innovative solution, and the tangible benefits it delivered.

• Process Visualization: Use Miro boards or similar tools (even simulated ones) to visually walk through your design process – from initial research and ideation to wireframes and final dialogue flows.

• Data-Driven Evidence: Clearly present any metrics or data that demonstrate the effectiveness of your designs. If direct metrics aren't available, discuss how you would propose to measure success.

• Tool Integration: Briefly explain how your conversational designs would integrate with E.ON's existing systems (Snowflake, Salesforce, SAP) to create a seamless customer journey. This demonstrates operational awareness.

• Q&A Readiness: Be prepared to answer detailed questions about your design choices, trade-offs made, and how you handled challenges.

📝 Enhancement Note: The interview preparation advice focuses on demonstrating a strong understanding of both conversational design principles and E.ON's operational context. Candidates should be ready to articulate their process, quantify their impact, and show how their skills align with the company's strategic goals and values.

📌 Application Steps

To apply for this Conversational Design / UX Expert position:

• Submit your application: Utilize the provided link to apply via E.ON's official careers portal. A brief registration or one-click application is available.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best showcase your conversational design, UX expertise, and project management skills. Tailor your descriptions to highlight how your experience with user-centric design and iterative improvement can benefit E.ON's energy transition mission. Focus on demonstrating end-to-end ownership and measurable results.

• Optimize Your Resume: Ensure your resume clearly highlights experience with conversational design, UX/UI, agile methodologies, and any relevant tools (Miro, Jira, Power BI, Snowflake, Salesforce, SAP). Use keywords from the job description and quantify achievements where possible.

• Prepare for Case Studies/Challenges: Review common conversational design challenges and practice creating dialogue flows for energy sector scenarios. Be ready to discuss your thought process and how you would integrate with existing business systems.

• Research E.ON's Digital Strategy: Familiarize yourself with E.ON's current digital initiatives, sustainability goals, and customer experience focus. Understand how conversational AI fits into their broader strategy for energy transition.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.