Content Designer

📍 Job Overview

Job Title: Content Designer

Company: TEKsystems

Location: Raleigh, North Carolina, United States

Job Type: CONTRACTOR

Category: Content Design / UX Writing

Date Posted: 2026-06-23

Experience Level: Intermediate Level

Remote Status: Remote Solely

🚀 Role Summary

• High-Volume Content Execution: Focus on rapidly producing and iterating on user-facing content, including UI microcopy, notifications, and instructional text, essential for efficient workflow management.

• User Experience Optimization: Crafting clear, concise, and user-friendly copy to enhance onboarding journeys and system interactions within platforms like ServiceNow and Workday.

• Cross-Functional Collaboration: Partnering effectively with AI Content Strategists, Product Designers, and other stakeholders to ensure content aligns with established frameworks and technical constraints.

• Global Scalability: Contributing to the development and implementation of content strategies for a large-scale initiative with a phased global rollout, emphasizing consistency and usability across diverse regions.

📝 Enhancement Note: The role is heavily execution-focused, requiring a strong ability to manage high volumes of content production and iteration within defined frameworks, particularly for enterprise-level system transformations.

📈 Primary Responsibilities

• Execute high-volume, user-facing content creation for onboarding transformation initiatives, including UI microcopy, system notifications, task instructions, and email communications.

• Translate established content frameworks and strategies into clear, concise, and effective user-facing copy for digital platforms, with a focus on platforms like ServiceNow and Workday.

• Iterate on content rapidly based on feedback from AI Content Strategists, Product Designers, and cross-functional teams, ensuring alignment with tone, voice, and technical limitations.

• Ensure consistency, clarity, and usability of content across all onboarding journeys, supporting a global rollout to over 100 countries.

• Collaborate closely with Product Designers, AI Content Strategists, and project stakeholders to define and refine content requirements and ensure seamless integration into user interfaces.

• Contribute to the optimization of employee onboarding experiences by simplifying complex processes through effective UX writing.

• Maintain adherence to character limits and other technical constraints inherent in system-driven workflows.

• Support the development and maintenance of content hierarchies and style guides to ensure brand consistency and user comprehension.

📝 Enhancement Note: The primary focus is on the practical application and rapid delivery of content rather than high-level strategy development, emphasizing a hands-on approach to UX writing within a structured environment.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in English, Communications, Journalism, Technical Writing, Human-Computer Interaction, or a related field is often preferred for roles involving complex content creation and strategy.

Experience: A minimum of 3 years of dedicated experience in UX writing, content design, or a closely related field is required. This experience should demonstrate a proven ability to execute content strategies and craft effective user-facing copy.

Required Skills:

• UX Writing & Microcopy: Proven ability to craft clear, concise, and user-friendly UI text for buttons, labels, error messages, notifications, and task flows.

• High-Volume Content Execution: Demonstrated capacity to produce and refine large volumes of content quickly and efficiently while maintaining quality.

• Collaboration: Experience working effectively within established content frameworks and partnering cross-functionally with designers, strategists, and product managers.

• System Workflow Familiarity: Experience supporting system-driven workflows, with a preference for knowledge of platforms like ServiceNow and Workday.

• Content Iteration: Ability to iterate rapidly on content based on feedback, system constraints, and user testing.

• Technical Constraints: Understanding of and ability to write within character limits and other technical limitations.

• Content Hierarchy & Consistency: Knowledge of content hierarchy principles and the ability to maintain consistent tone and voice.

Preferred Skills:

• AI/Chatbot Content Design: Exposure to or experience designing content for AI-powered interfaces or chatbots.

• Global Content Considerations: Familiarity with translation and localization processes and their impact on content.

• Content Strategy Foundation: Basic understanding of content strategy principles to better align execution with overarching goals.

• Copy Editing: Proficiency in copy editing to ensure accuracy, grammar, and style.

📝 Enhancement Note: The emphasis on "Intermediate Level" and "3+ years" suggests a need for candidates who can operate autonomously with minimal supervision on execution tasks, while also being able to contribute to discussions about content framework application.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX Writing Case Studies: Showcase at least 2-3 distinct projects demonstrating UX writing for UI components, system workflows, or onboarding processes. Each case study should clearly outline the problem, your role, the content solutions, and the impact.

• Microcopy Examples: Include specific examples of microcopy for buttons, labels, error messages, tooltips, or notifications, highlighting conciseness and clarity.

• System Workflow Integration: Provide examples of content created for system-driven processes, ideally referencing platforms like ServiceNow or Workday if possible, or similar enterprise systems.

• Content Framework Application: Demonstrate how you have applied or adapted existing content frameworks, style guides, or tone-of-voice guidelines in your work.

Process Documentation:

• Workflow Design & Optimization: Examples of how your content improved user flow efficiency or reduced user friction in a specific process.

• Content Iteration & Feedback: Showcase a process where you iterated on content based on feedback, testing, or performance data, illustrating your adaptability.

• System Implementation Standards: Evidence of content designed to meet specific technical or system requirements, demonstrating an understanding of implementation constraints.

• ROI Demonstration (if applicable): If possible, quantify the impact of your content through metrics such as reduced support tickets, increased task completion rates, or improved user satisfaction scores.

📝 Enhancement Note: Given the "high-volume execution" aspect, the portfolio should emphasize quantity and efficiency alongside quality. Demonstrating the ability to quickly adapt and deliver polished content within tight constraints will be crucial.

💵 Compensation & Benefits

Salary Range: The specified pay range for this contract position is $30.00 - $35.00 per hour.

Benefits: Eligible contract employees may have access to the following benefits:

• Medical, Dental, and Vision insurance

• Critical Illness, Accident, and Hospital coverage

• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)

• Voluntary Life Insurance and Accidental Death & Dismemberment (AD&D) for the employee and dependents

• Short-term and Long-term Disability insurance

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Paid Time Off (PTO), Vacation, or Sick Leave

Working Hours: This position is anticipated to require a standard full-time commitment, typically around 40 hours per week. While the specific schedule may offer some flexibility, the emphasis on high-volume execution suggests consistent availability during core business hours.

📝 Enhancement Note: The provided salary range is typical for an intermediate-level contract UX Writer/Content Designer in the Raleigh, NC area. The benefits package is comprehensive for a contract role, indicating TEKsystems' commitment to supporting their contingent workforce.

🎯 Team & Company Context

🏢 Company Culture

Industry: TEKsystems operates within the IT Staffing and Services industry, acting as a crucial intermediary that connects businesses with skilled technology professionals and provides comprehensive technology solutions. This industry context means the company understands the demands of fast-paced, technology-driven environments.

Company Size: TEKsystems is part of Allegis Group, a global leader in talent solutions. TEKsystems itself employs approximately 80,000 individuals globally, working with over 6,000 clients. This large scale implies robust internal processes, extensive resources, and a significant market presence.

Founded: TEKsystems was founded in 1983. Its long history in the IT services sector signifies stability, extensive experience, and a deep understanding of evolving technology landscapes and workforce needs.

Team Structure:

• Operations Focus: The role supports a large-scale onboarding transformation initiative, likely involving a dedicated project team with specialists in AI content strategy, product design, and system implementation (ServiceNow, Workday).

• Reporting: While not explicitly stated, the Content Designer will likely report to a project lead or manager overseeing the onboarding transformation, with close collaboration with AI Content Strategists and Product Designers.

• Cross-Functional Collaboration: Will involve frequent interaction with various departments, including IT, HR, product management, and potentially regional leads for global rollout aspects.

Methodology:

• Data-Driven Content: The role emphasizes translating content frameworks and iterating based on feedback, suggesting a data-informed approach to content creation and optimization.

• Agile Execution: The need for "high-volume content execution & iteration speed" points towards agile methodologies, where rapid prototyping, feedback loops, and continuous improvement are key.

• Scalability & Standardization: The project's global scope necessitates a focus on standardized processes and scalable content solutions.

Company Website: https://careers.teksystems.com/us/en

📝 Enhancement Note: TEKsystems, as a major IT staffing and services provider, is well-versed in managing complex projects and diverse talent pools. The company culture likely emphasizes professionalism, efficiency, and a results-oriented approach, which is reflected in the project's focus on transformation and global scalability.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "Intermediate Level," typically corresponding to 2-5 years of relevant experience. It signifies a position where individuals are expected to contribute independently on defined tasks, manage moderate-to-high workloads, and begin to demonstrate specialized skills within their domain.

Reporting Structure: The Content Designer will likely report to a Project Manager or a Lead Content Strategist within the onboarding transformation initiative. They will work closely with Product Designers and AI Content Strategists, forming a collaborative project pod.

Operations Impact: The Content Designer's impact is directly tied to the efficiency and effectiveness of the employee onboarding process. By crafting clear, user-friendly content, they will reduce confusion, accelerate time-to-productivity for new hires, and ensure a consistent global experience, thereby contributing to employee retention and operational efficiency.

Growth Opportunities:

• Specialization: Deepen expertise in UX writing for enterprise systems (ServiceNow, Workday) and AI-driven content.

• Project Leadership: Potential to lead content streams within future transformation projects or take on more complex content strategy responsibilities.

• Cross-Functional Skill Development: Gain exposure to AI content strategy, product design principles, and global rollout management.

• Industry Exposure: Work on large-scale, impactful projects for a major enterprise, providing valuable experience for future roles in tech companies or consulting.

📝 Enhancement Note: For a contract role, growth is often measured by the breadth and impact of projects undertaken. This role offers significant exposure to enterprise-level digital transformation, which is highly valuable for career advancement in content design and UX.

🌐 Work Environment

Office Type: The job description explicitly states this is a "fully remote position." This indicates that the work will be performed entirely off-site, with no requirement to attend a physical office location.

Office Location(s): While the role is remote, it is associated with the Raleigh, North Carolina, location. This might mean the primary team or client is based there, or it's the designated region for the contract. However, the work itself is performed remotely.

Workspace Context:

• Remote Collaboration: Expect to utilize digital collaboration tools extensively for communication, file sharing, and project management.

• Technology & Tools: Access to standard office productivity software, communication platforms (e.g., Slack, Teams), and potentially specialized content management or design tools, depending on project needs.

• Team Interaction: Communication will be primarily digital. Proactive engagement and clear communication will be key to maintaining strong working relationships and ensuring alignment with team members and stakeholders.

Work Schedule: The role is likely a standard full-time position (approximately 40 hours per week). While remote work often offers some flexibility in terms of specific hours, the need for high-volume output and collaboration with global teams may necessitate availability during core business hours or specific meeting times.

📝 Enhancement Note: As a fully remote role, self-discipline, strong time management, and proactive communication are paramount for success. Candidates should be comfortable working independently and managing their own workspace and schedule effectively.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with a TEKsystems recruiter to assess basic qualifications, experience, and alignment with the role's core requirements.

• Hiring Manager/Team Interview: A more in-depth interview with the hiring manager or key team members (e.g., AI Content Strategist, Product Designer). This will focus on your UX writing experience, portfolio, and ability to handle high-volume content.

• Portfolio Review: A dedicated session where you will present your portfolio, walking through case studies and specific examples of your UX writing work. Be prepared to discuss your process, decisions, and the impact of your content.

• Skills Assessment (Potential): You may be asked to complete a small writing exercise or a scenario-based challenge to assess your writing skills and problem-solving abilities in real-time.

• Final Interview/Offer: If successful, a final discussion may occur before an offer is extended.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest, most relevant projects. Prioritize those demonstrating UX writing for systems, onboarding, or high-volume content.

• Structure Your Narrative: For each case study, clearly articulate: the problem/challenge, your specific role and contributions, the content solutions you developed, the constraints you worked within, and the measurable outcomes or impact.

• Highlight Process: Explain your thought process, how you incorporated feedback, and how you navigated technical limitations.

• Showcase Microcopy: Have specific examples of your microcopy ready to share, explaining the rationale behind each word choice.

• Quantify Impact: Wherever possible, use metrics to demonstrate the effectiveness of your content (e.g., improved completion rates, reduced errors, positive user feedback).

• Be Prepared for Questions: Anticipate questions about your collaboration style, how you handle ambiguity, and your ability to work under pressure.

Challenge Preparation:

• Practice Writing Exercises: Familiarize yourself with common UX writing tasks, such as rewriting UI text for clarity, crafting error messages, or writing notification copy within character limits.

• Understand System Context: If possible, research common UX patterns in ServiceNow and Workday to better understand the context of the work.

• Articulate Your Process: Be ready to explain your step-by-step approach to tackling a writing task, from understanding requirements to final delivery.

📝 Enhancement Note: The emphasis on "high-volume execution" and "iteration speed" means interviewers will be looking for candidates who are not only skilled writers but also efficient producers who can adapt quickly. Your portfolio should strongly reflect these capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Content Management Systems (CMS): Experience with content management systems for organizing, publishing, and managing digital content.

• Design & Prototyping Tools: Familiarity with platforms like Figma, Sketch, or Adobe XD is beneficial for understanding design context and collaborating with designers.

• Collaboration Platforms: Proficiency in tools like Microsoft Teams, Slack, Zoom, or similar for real-time communication and team coordination.

• Project Management Software: Experience with tools such as Jira, Asana, Trello, or Monday.com for task tracking and workflow management.

Analytics & Reporting:

• Analytics Platforms: While not a primary focus, an understanding of how content performance is measured using tools like Google Analytics or other user behavior tracking software is advantageous.

• User Feedback Tools: Familiarity with methods or tools for gathering and analyzing user feedback to inform content iteration.

CRM & Automation:

• System-Driven Workflows: Direct experience with or strong understanding of how content integrates into system-driven workflows, particularly within enterprise platforms like ServiceNow and Workday. This includes understanding the technical aspects of content delivery and user interaction within these systems.

• Content Automation Potentials: Awareness of how content can be leveraged within automated processes or systems.

📝 Enhancement Note: While the role is focused on content creation, an understanding of the underlying systems (ServiceNow, Workday) and how content functions within them is critical. Familiarity with collaboration and project management tools is essential for remote work.

👥 Team Culture & Values

Operations Values:

• Efficiency & Productivity: A strong emphasis on delivering high-quality content at a rapid pace, contributing to the overall efficiency of the onboarding transformation.

• Clarity & Precision: Commitment to crafting clear, unambiguous copy that guides users effectively and minimizes confusion.

• Collaboration & Teamwork: A culture that values open communication and partnership across disciplines to achieve common goals.

• Adaptability & Agility: Willingness to iterate quickly based on feedback, adapt to changing requirements, and thrive in a dynamic project environment.

• User-Centricity: A core belief in designing content from the user's perspective to ensure a positive and intuitive experience.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where content designers work closely with AI Content Strategists, Product Designers, and potentially engineers and project managers.

• Feedback Loops: An iterative process where feedback is actively sought, given, and incorporated to refine content.

• Knowledge Sharing: Encouragement of sharing best practices, insights, and learnings to collectively improve content quality and processes.

• Process Optimization: A continuous effort to refine workflows and methodologies to enhance productivity and content effectiveness.

📝 Enhancement Note: The culture likely favors proactive communicators who can work effectively in a remote, project-driven setting. Demonstrating an understanding of and alignment with these values will be key during the interview process.

⚡ Challenges & Growth Opportunities

Challenges:

• High-Volume Demands: Managing the pressure of producing a large quantity of high-quality content within tight deadlines.

• Ambiguity & Evolving Requirements: Navigating a large-scale transformation initiative where requirements may evolve, requiring flexibility and quick adaptation.

• System Constraints: Working effectively within the technical limitations and specific requirements of enterprise platforms like ServiceNow and Workday.

• Global Consistency: Ensuring content is culturally appropriate and effectively translated for a global audience, while maintaining core messaging.

Learning & Development Opportunities:

• Enterprise System Expertise: Deepen knowledge of UX writing within complex enterprise systems like ServiceNow and Workday.

• AI Content Integration: Gain practical experience in designing content that integrates with AI-driven features or chatbots.

• Large-Scale Project Management: Learn how to contribute to and execute content within massive digital transformation projects with global reach.

• Cross-Disciplinary Learning: Develop a stronger understanding of product design, AI strategy, and project management by working closely with these teams.

📝 Enhancement Note: This role presents an excellent opportunity to gain experience in critical areas of modern digital transformation: enterprise system optimization, AI integration, and global content scaling, all within a high-volume, fast-paced environment.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for creating UI microcopy for a new feature or system workflow. How do you ensure clarity and conciseness within character limits?"

• "How do you approach collaborating with designers and product managers to ensure your content aligns with the overall user experience and technical requirements?"

• "Walk us through a time you had to iterate on content rapidly based on feedback or system constraints. What was your approach and what was the outcome?"

• "How do you ensure consistency in tone and voice across a large volume of content, especially when working on a global project?" Company & Culture Questions:

• "What interests you about working on a large-scale onboarding transformation initiative?"

• "How do you handle working in a remote environment, and what strategies do you use to stay connected and productive?"

• "Describe your experience working with enterprise systems like ServiceNow or Workday. What challenges have you encountered and how did you address them?"

• "How do you stay updated on best practices in UX writing and content design?" Portfolio Presentation Strategy:

• Focus on Relevance: Emphasize projects that showcase your ability to write for systems, handle high volumes, and collaborate effectively.

• Tell a Story: For each case study, clearly articulate the problem, your solution, and the impact. Use a narrative structure to make it engaging.

• Show, Don't Just Tell: Prepare specific examples of your microcopy and UI text. Be ready to explain the rationale behind your word choices.

• Quantify Results: If possible, present metrics that demonstrate the success of your content (e.g., increased completion rates, reduced errors).

• Be Confident and Concise: Present clearly and answer questions directly. Demonstrate your enthusiasm for the role and your capability to deliver.

📝 Enhancement Note: Be prepared to discuss your experience with iterative processes and how you manage feedback. The ability to articulate your thought process and demonstrate efficiency will be key differentiators.

📌 Application Steps

To apply for this Content Designer position:

• Submit your application through the TEKsystems careers portal via the provided link.

• Portfolio Customization: Tailor your portfolio to highlight your strongest UX writing and microcopy examples, prioritizing work related to system workflows, onboarding, and high-volume content execution. Ensure case studies clearly demonstrate your process, problem-solving skills, and content impact.

• Resume Optimization: Update your resume to clearly list your years of experience in UX writing/content design and prominently feature keywords such as "UX Writing," "Microcopy," "Content Design," "ServiceNow," "Workday," and "Onboarding." Quantify achievements wherever possible.

• Interview Preparation: Practice articulating your experience and portfolio through mock interviews. Be ready to discuss your collaboration style, how you handle ambiguity, and your ability to work efficiently in a remote setting.

• Company Research: Familiarize yourself with TEKsystems as a company and its role in the IT staffing and services industry. Understand the context of large-scale digital transformations and the importance of clear user experiences in enterprise systems.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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