Closer Wanted In-Home Design Consultant

📍 Job Overview

Job Title: In-Home Design Consultant (Closer)

Company: Bath Planet

Location: Nassau County / Suffolk County, NY

Job Type: Full-Time

Category: Sales Operations / GTM (Sales Execution)

Date Posted: 2026-06-24

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth by closing in-home sales for bathroom remodeling projects.

• Execute consultative sales presentations and design solutions for pre-qualified homeowners.

• Manage client relationships and ensure customer satisfaction throughout the sales cycle.

• Leverage a premium brand and product line backed by a lifetime warranty and the Good Housekeeping Seal.

• Utilize CRM platform for accurate lead and status management.

📝 Enhancement Note: This role is a direct sales position focused on closing, rather than a traditional Revenue Operations or Sales Operations support role. The "Operations" categorization is based on the need for structured sales processes, CRM utilization, and performance reporting, which are core to Go-To-Market (GTM) operations. The focus is on sales execution and pipeline conversion.

📈 Primary Responsibilities

• Travel to scheduled, pre-qualified appointments throughout Nassau and Suffolk Counties to conduct in-home design consultations.

• Assess homeowner needs, technical project requirements, and present tailored bathroom remodeling solutions.

• Build strong rapport and trust with homeowners, delivering a professional and consultative sales presentation.

• Skillfully close sales on-site, achieving individual and team sales targets.

• Accurately manage lead statuses, update client information, and track sales activities within the company CRM platform.

• Collaborate with installation and customer service teams to ensure a seamless customer experience post-sale.

• Maintain up-to-date knowledge of Bath Planet's product offerings, warranty policies, and design trends.

📝 Enhancement Note: The core responsibility is direct sales closing. While CRM usage is mentioned, it's in the context of managing sales activities, not complex CRM administration or sales operations strategy development. The role requires strong interpersonal and closing skills over deep analytical or technical operations expertise.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent required. Associate's or Bachelor's degree in a related field (e.g., Marketing, Business, Design) is a plus.

Experience: Minimum of 2-5 years of experience in direct-to-consumer sales, particularly in-home sales, home improvement, or interior design consultations. Experience in related fields such as windows, siding, roofing, or kitchen remodeling is highly advantageous.

Required Skills:

• Proven track record of successful closing in a sales environment.

• Exceptional communication, negotiation, and interpersonal skills.

• Ability to build rapport and establish trust with diverse clientele.

• Strong presentation and active listening skills.

• Self-motivated, disciplined, and results-oriented with a professional demeanor.

• Proficiency in basic CRM operations for lead tracking and sales management.

• Valid driver's license and reliable transportation for extensive local travel. Preferred Skills:

• Experience with design software or visualization tools for home improvement projects.

• Familiarity with the bathroom remodeling industry and product knowledge.

• Understanding of sales methodologies and consultative selling techniques.

• Ability to manage a dynamic schedule and prioritize appointments effectively.

📝 Enhancement Note: The emphasis is on sales acumen and customer-facing skills. While CRM proficiency is listed, it's at a user level for managing sales activities, not a technical operations level. The "2-5 years" experience level implies a need for candidates who can hit the ground running with proven sales capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "operations portfolio" is not explicitly required, candidates are expected to demonstrate a history of successful sales achievements. This can be articulated through resume bullet points detailing closed deals, revenue generated, and sales targets met.

• Examples of how they have effectively used CRM systems to manage sales pipelines and client interactions.

• Evidence of consultative selling processes and how they tailor solutions to client needs. Process Documentation:

• Candidates should be prepared to discuss their personal sales process, from initial client engagement to closing the deal and managing follow-up.

• Understanding of how to document sales activities and client interactions accurately within a CRM to support reporting and forecasting.

• Familiarity with workflow management to schedule and manage multiple in-home appointments efficiently.

📝 Enhancement Note: This section is adapted to reflect the nature of a direct sales role. Instead of a traditional operations portfolio, the focus is on demonstrating sales performance and process understanding through resume achievements and interview discussions. The CRM aspect is about user-level application for sales tracking.

💵 Compensation & Benefits

Salary Range: Estimated $100,000+ annually, with uncapped earning potential. This is a commission-based role with a lucrative bonus program. The $100,000 figure likely represents a realistic on-target earnings (OTE) for a high-performing individual in this high-commission structure.

Benefits:

• Comprehensive, fully-paid training program covering design tools, product knowledge, and sales methodologies.

• Uncapped earning potential through a competitive commission structure.

• Lucrative bonus program tied to sales performance.

• Opportunity to represent a premium brand with a lifetime warranty and Good Housekeeping Seal.

• Company-provided leads through a dedicated marketing team, eliminating cold calling.

Working Hours: Full-Time. While specific daily hours are not listed, in-home sales roles typically require flexibility to accommodate client schedules, often including evenings and weekends. The role involves travel across Nassau and Suffolk Counties.

📝 Enhancement Note: The provided salary is a single figure ($100,000) for the "salary_raw" field, which is common for commission-based roles where the base is low or non-existent. It's interpreted as the on-target earnings (OTE) for a performer. The benefits are focused on sales enablement and compensation structure, typical for direct sales roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Residential Remodeling. Bath Planet operates within the competitive home services sector, focusing on specialized bathroom remodeling.

Company Size: Part of a large national network with over 100 locations nationwide. This suggests a structured, well-established operational framework and significant market presence.

Founded: Over 26 years in business, indicating stability and extensive experience in the market.

Team Structure:

• The role is part of a regional sales team covering Nassau and Suffolk Counties.

• Sales Consultants report to a Sales Manager or Regional Sales Director.

• Collaboration occurs with the marketing team (lead generation) and potentially operations/installation teams for project fulfillment.

• The culture likely emphasizes high performance, goal achievement, and a strong sales-driven environment. Methodology:

• Data-driven lead generation by a dedicated marketing team.

• Consultative sales approach focused on understanding customer needs and presenting tailored solutions.

• Emphasis on closing sales on-site to maximize efficiency and conversion rates.

• Use of CRM for systematic lead management and sales tracking.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: The company context highlights a large, established franchise model with a strong emphasis on lead generation and direct sales execution. This implies a structured sales process and a focus on performance metrics.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-level direct sales role focused on closing. While not a traditional "operations" role, it requires a high degree of operational discipline in managing leads, appointments, and sales processes. It's on the "selling" side of the GTM function.

Reporting Structure: Sales Consultants report to a Sales Manager. The role involves significant autonomy in managing daily schedules and client interactions within assigned territories.

Operations Impact: The direct impact of this role is on revenue generation and market share within the specified territories. Successful closers directly contribute to the company's financial performance and growth.

Growth Opportunities:

• Advancement to Senior Sales Consultant roles, potentially with mentoring responsibilities.

• Transition into sales management positions (e.g., Sales Team Lead, Sales Manager).

• Opportunities to specialize in higher-ticket projects or new product lines.

• Potential to move into related GTM roles within the broader organization, leveraging sales experience.

📝 Enhancement Note: Growth opportunities primarily lie within the sales hierarchy or management track. The "operations" component is about the disciplined execution of sales processes rather than strategic operations planning.

🌐 Work Environment

Office Type: This is an in-home sales role, meaning the primary "office" is the client's home. There is a base office in Holbrook, NY, likely used for training, team meetings, and administrative purposes.

Office Location(s): Base office in Holbrook, NY, with primary work territory covering Nassau and Suffolk Counties, Long Island, NY.

Workspace Context:

• The role requires extensive travel within assigned geographic territories.

• The "workspace" is dynamic, adapting to each homeowner's environment.

• Field consultants are expected to maintain a professional appearance and demeanor at all times.

• Access to company resources, training materials, and potential support from a sales manager or operations staff at the base office.

Work Schedule: Full-time, but with inherent flexibility required to accommodate client availability. This often includes evening and weekend appointments. The role demands efficient time management to balance travel, consultations, and administrative tasks.

📝 Enhancement Note: The work environment is largely field-based, requiring self-management and adaptability. The Holbrook office serves as a central hub for support and administrative functions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: likely a phone or video call to assess basic qualifications, sales experience, and cultural fit.

• In-Person Interview: may involve meeting with a Sales Manager to discuss sales experience, presentation skills, and territory management.

• Role-Playing/Sales Simulation: Candidates may be asked to conduct a mock sales presentation or design consultation to demonstrate their closing abilities.

• Field Ride-Along (Possible): In some cases, candidates might accompany a top performer or manager on appointments.

• Final Interview: May involve meeting with senior sales leadership.

Portfolio Review Tips:

• While no formal portfolio is required, be prepared to detail your sales achievements with specific metrics (e.g., average deal size, closing ratio, revenue generated).

• Have clear examples of how you've managed your sales pipeline, used CRM, and applied consultative selling techniques.

• Be ready to discuss your approach to overcoming objections and closing deals.

• Prepare a brief overview of your understanding of the home improvement/remodeling market. Challenge Preparation:

• Be ready to articulate your personal sales process from lead engagement to closing.

• Prepare for questions about how you handle rejection, manage your time, and stay motivated.

• Practice delivering a concise, compelling sales pitch that highlights benefits and addresses potential client concerns.

• Understand the Bath Planet brand and its value proposition (e.g., Good Housekeeping Seal, lifetime warranty).

📝 Enhancement Note: The interview process will heavily focus on assessing sales skills, closing ability, and customer-facing presence. Preparation should center around demonstrating sales success and a consultative approach.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Platform: Essential for lead management, client tracking, scheduling appointments, and sales reporting. Candidates should be comfortable with CRM systems, even if specific software isn't named.

• Microsoft Office Suite/Google Workspace: For general productivity, scheduling, and communication (Word, Excel, PowerPoint, Outlook/Gmail).

Analytics & Reporting:

• While direct analytics tool usage might be limited for this role, understanding how to interpret sales reports generated from the CRM will be important.

• Ability to track personal performance against sales targets and KPIs. CRM & Automation:

• The company likely uses a CRM for lead distribution and sales process management. Familiarity with such systems is key.

• While not directly involved in automation setup, understanding how the CRM automates lead assignments and task reminders is beneficial.

📝 Enhancement Note: Proficiency with CRM software is critical for daily operations and sales tracking. The focus is on using these tools effectively for sales management, not for advanced administration or automation engineering.

👥 Team Culture & Values

Operations Values:

• Results-Oriented: A strong emphasis on achieving and exceeding sales targets.

• Customer-Centric: Prioritizing homeowner satisfaction and building trust through consultative selling.

• Integrity: Representing a reputable brand with high-quality products and warranties.

• Professionalism: Maintaining a high standard of conduct and appearance during in-home consultations.

• Teamwork: Collaborating with marketing and operations teams for seamless customer experiences.

Collaboration Style:

• Direct sales consultants will work closely with the marketing team for lead flow and the operations/installation teams for project execution.

• Regular communication with sales management is expected for performance reviews and strategy alignment.

• The culture likely fosters a competitive yet supportive environment where top performers are recognized.

📝 Enhancement Note: The culture likely drives high performance and customer satisfaction, with clear expectations for professional conduct and collaboration within the sales and GTM functions.

⚡ Challenges & Growth Opportunities

Challenges:

• Territory Management: Effectively managing time and travel across two large counties to maximize appointments and minimize downtime.

• Sales Conversion: Consistently converting pre-qualified leads into closed sales, which requires strong closing skills and objection handling.

• Market Competition: Navigating a competitive home improvement market by effectively differentiating Bath Planet's offerings.

• Client Expectations: Managing homeowner expectations regarding project scope, timeline, and budget.

Learning & Development Opportunities:

• Advanced sales training, including negotiation tactics, closing techniques, and consultative selling strategies.

• Product training to deepen expertise in bathroom remodeling solutions.

• Opportunities to learn from experienced sales managers and top-performing peers.

• Potential for leadership development and advancement into sales management roles.

📝 Enhancement Note: The challenges are typical for field sales roles, emphasizing performance and territory management. Growth is primarily linked to sales performance and career progression within the sales organization.

💡 Interview Preparation

Strategy Questions:

• "Describe your most challenging sales experience and how you overcame it." (Focus on problem-solving and resilience)

• "How do you approach building rapport with a new client in their home?" (Highlight consultative and interpersonal skills)

• "Walk me through your typical sales process from receiving a lead to closing the deal." (Demonstrate structured approach and CRM usage)

• "How do you handle objections related to price or scope?" (Showcase negotiation and value-selling techniques) Company & Culture Questions:

• "Why are you interested in Bath Planet and the home improvement industry?" (Research company values and market position)

• "What do you know about our product line and warranty?" (Showcase research and attention to detail)

• "How do you stay motivated in a commission-based sales role?" (Address self-discipline and drive)

• "Describe your ideal work environment and team dynamic." (Assess cultural fit) Portfolio Presentation Strategy:

• Be ready to discuss specific sales achievements with quantifiable results (e.g., "I consistently exceeded my monthly sales quota by 15%," or "I closed an average of 3 deals per week").

• Use the STAR method (Situation, Task, Action, Result) to describe key sales scenarios and your contributions.

• Articulate how you've utilized CRM to manage your pipeline and improve efficiency.

• Be prepared to discuss your understanding of the value proposition of a brand like Bath Planet (quality, warranty, reputation).

📝 Enhancement Note: Interview preparation should focus on demonstrating sales prowess, consultative selling skills, and a strong understanding of the company's offerings and market. Quantifiable achievements are key.

📌 Application Steps

To apply for this In-Home Design Consultant position:

• Submit your application through the provided link on the Bath Planet careers portal.

• Prepare your resume: Highlight quantifiable sales achievements, closing ratios, revenue generated, and any experience in home improvement, design, or direct-to-consumer sales. Emphasize CRM proficiency.

• Research Bath Planet: Understand their products, warranty, the Good Housekeeping Seal, and their market position.

• Practice your sales pitch: Be ready to articulate your value proposition as a closer and discuss your sales process. Prepare to discuss how you build rapport and handle objections.

• Prepare for questions about territory management: Discuss how you would effectively manage daily schedules and travel across Nassau and Suffolk Counties.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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