Closer Wanted In-Home Design Consultant

📍 Job Overview

Job Title: In-Home Design Consultant (Closer Wanted)

Company: Bath Planet of Metro NY

Location: Nassau County / Suffolk County, NY (Base office in Holbrook, NY)

Job Type: Full-Time

Category: Sales Operations / GTM Operations (with a focus on sales enablement and process efficiency within a high-volume sales environment)

Date Posted: June 24, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth by conducting in-home consultations and closing sales for bathroom remodeling projects.

• Leverage a consultative sales approach to understand homeowner needs and present tailored design solutions.

• Utilize a CRM platform to manage leads, track sales progress, and maintain accurate customer data.

• Collaborate with marketing and operations teams to ensure a seamless customer journey from lead generation to project completion.

• Contribute to sales process optimization by providing feedback on lead quality and customer engagement.

📝 Enhancement Note: While this role is primarily a sales position, its success is heavily reliant on efficient sales operations and GTM strategy. The emphasis on pre-set appointments, CRM management, and structured training points to a well-defined sales process that requires operational rigor to maintain and improve. Understanding this operational backbone will be key for candidates.

📈 Primary Responsibilities

• Travel to scheduled, pre-qualified appointments throughout Nassau and Suffolk Counties to conduct in-home design consultations.

• Assess technical project requirements, measure spaces, and present custom bathroom remodeling design solutions that align with homeowner needs and budgets.

• Build strong rapport and trust with homeowners, delivering professional, consultative sales presentations that highlight product benefits and value propositions.

• Effectively close sales on-site, negotiate terms, and accurately manage lead statuses and sales pipeline updates within the company's CRM platform.

• Collaborate with the operations team to ensure smooth handoffs for project scheduling and installation, maintaining a high level of customer satisfaction throughout the process.

📝 Enhancement Note: The responsibility to "accurately manage lead statuses within our company CRM platform" directly implies a need for disciplined CRM usage, which is a core function of sales operations. This involves not just data entry but also understanding how this data impacts reporting and forecasting.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent required. Associate's or Bachelor's degree in a related field (e.g., Business, Marketing, Design) is a plus.

Experience: 2-5 years of experience in direct, in-home sales, particularly within the home improvement, remodeling, or design consultation sectors. Experience in related industries such as windows, siding, roofing, or kitchen remodeling is a significant advantage.

Required Skills:

• Proven track record of closing sales in a consultative, in-home environment.

• Excellent communication, negotiation, and interpersonal skills.

• Ability to build rapport and establish trust quickly with diverse clientele.

• Strong presentation skills with the ability to articulate value and solutions effectively.

• Proficiency in CRM software for lead management, pipeline tracking, and sales reporting.

• Self-motivated, disciplined, and results-oriented with a professional demeanor.

• Valid driver's license and reliable transportation for daily travel across Long Island. Preferred Skills:

• Familiarity with design software or visualization tools for home improvement projects.

• Experience with specific bathroom remodeling products and installation processes.

• Understanding of sales forecasting and pipeline management principles.

• Ability to analyze project requirements and provide accurate cost estimations.

📝 Enhancement Note: The emphasis on "previous experience in in-home sales, home improvement, or design consultations" suggests the company values candidates who can hit the ground running with minimal ramp-up time, indicating a need for established sales process knowledge and customer engagement skills crucial for operational efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "operations" portfolio isn't expected, candidates should be prepared to discuss their personal sales process and methodology, highlighting how they manage client interactions from initial contact to closing.

• Examples of successful sales presentations, particularly those involving custom design solutions, can be beneficial.

• Demonstrations of how you've used CRM systems to track progress and manage relationships are valuable.

• Anecdotal evidence of successful negotiation strategies and deal closing scenarios. Process Documentation:

• Candidates are expected to understand and adhere to the company's established sales processes, including lead qualification, in-home consultation structure, design presentation, and closing procedures.

• Familiarity with CRM data entry standards for accurate reporting and performance analysis is essential.

• The ability to adapt to and follow defined workflow for appointment setting and project handoff.

📝 Enhancement Note: For a sales role like this, the "portfolio" is less about formal process documentation and more about demonstrating a repeatable, effective sales process. Candidates should be ready to articulate their personal "playbook" for in-home sales and CRM utilization, which directly impacts sales operations efficiency.

💵 Compensation & Benefits

Salary Range: $100,000+ annually (Commission-based with uncapped earning potential).

• Base Salary/Draw: Potential for a base salary or draw may be discussed during the interview process, though the core compensation is commission-driven.

• Commission Structure: A competitive commission rate on closed sales, with opportunities for higher percentages on exceeding targets.

• Bonus Program: Lucrative bonus program tied to individual and team performance metrics.

Benefits:

• Comprehensive Training: Fully paid, structured training program covering design tools, product knowledge, and sales methodologies.

• Uncapped Earning Potential: Direct correlation between performance and income, with no upper limit on earnings.

• Lucrative Bonus Program: Performance-based bonuses designed to reward high achievement.

• Premium Brand Leverage: Represent a reputable brand backed by a lifetime warranty and the Good Housekeeping Seal, enhancing sales confidence.

• Pre-Set Appointments: High-quality, confirmed leads provided by a dedicated marketing team, eliminating cold calling and optimizing sales time.

Working Hours: Full-Time, typically involving scheduled appointments during evenings and weekends to accommodate homeowner availability. Estimated 40 hours per week, with flexibility required to meet client needs and sales targets.

📝 Enhancement Note: The stated salary of $100,000 is presented as a base income potential, likely achievable through commission. Given the "uncapped earning potential" and "lucrative bonus program," aggressive commission structures are expected. For operations, this highlights the importance of accurate lead qualification and efficient sales processes to maximize the volume of closable opportunities and thus revenue.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Home Services (specifically Bathroom Remodeling). This industry requires a strong focus on customer service, quality of work, and efficient project management.

Company Size: Part of a nationwide franchise with over 100 locations, suggesting a robust operational framework and established business processes, yet with local market focus for sales and service.

Founded: Bath Planet has been in business for over 26 years, indicating stability, experience, and a proven business model.

Team Structure:

• The In-Home Design Consultant will be part of the sales team, reporting to a Sales Manager.

• Close collaboration with the marketing team for lead generation and scheduling.

• Interaction with installation and operations teams to ensure project fulfillment.

• The team structure likely emphasizes performance metrics, sales targets, and team support. Methodology:

• Focus on a consultative, needs-based selling approach.

• Emphasis on delivering high-quality, one-day remodeling solutions.

• Commitment to customer satisfaction, backed by the Good Housekeeping Seal.

• Data-driven lead generation and appointment setting processes.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: The company's long history and nationwide presence suggest a mature operational framework. For sales professionals, this means established processes and support systems, but also adherence to brand standards and operational procedures. The "Good Housekeeping Seal" implies a commitment to quality and customer trust, which the sales team must uphold.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level sales position within the GTM structure, focusing on direct customer interaction and revenue generation. It requires a blend of sales acumen, design sensibility, and operational discipline in managing leads and CRM data.

Reporting Structure: The In-Home Design Consultant will report to a Sales Manager, who oversees the sales team's performance, provides coaching, and manages the sales pipeline.

Operations Impact: Successful closers directly impact revenue, profitability, and market share. Their ability to accurately represent products, close deals, and manage customer expectations is critical for the company's operational efficiency and customer satisfaction scores, which in turn influence future marketing efforts and lead generation.

Growth Opportunities:

• Senior Sales Consultant: Opportunity to take on more complex sales territories or high-value client segments.

• Sales Management: Potential to move into a Sales Manager role, leading and coaching a team of consultants.

• Training and Development: Opportunity to become a trainer for new hires, leveraging expertise in sales methodologies and product knowledge.

• Specialization: Potential to specialize in specific product lines or customer segments within bathroom remodeling.

📝 Enhancement Note: Growth opportunities in this role are predominantly within the sales hierarchy or into sales management. However, developing strong operational skills in CRM usage and process adherence can also open doors to sales operations or sales enablement roles within a larger organization, should the candidate wish to pivot.

🌐 Work Environment

Office Type: The role involves significant on-site work, primarily conducting in-home consultations within customer residences across Nassau and Suffolk Counties. There is a base office in Holbrook, NY, which may be used for training, team meetings, or administrative tasks.

Office Location(s): Primary service area is Nassau and Suffolk Counties, NY. The base office is located in Holbrook, NY.

Workspace Context:

• The "workspace" is largely the customer's home, requiring adaptability, professionalism, and the ability to create a comfortable environment for design discussions.

• Access to product samples, design tools, and potentially digital presentation devices will be provided.

• The Holbrook office may serve as a hub for administrative support and team collaboration.

Work Schedule: Full-time with a focus on meeting pre-set appointment schedules, which often include evenings and weekends to accommodate homeowners' availability. This requires a flexible approach to scheduling and time management.

📝 Enhancement Note: The on-site nature of this role emphasizes the importance of time management and logistical planning, key operational skills. Efficient route planning and adherence to appointment times are crucial for maximizing sales opportunities and minimizing travel-related inefficiencies.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call to assess basic qualifications, sales experience, and enthusiasm.

• In-Home Role Play/Presentation: Candidates may be asked to conduct a mock in-home sales presentation, demonstrating their consultative selling skills and product knowledge.

• Meet the Team/Sales Manager Interview: A more in-depth discussion focusing on sales experience, closing techniques, CRM proficiency, and cultural fit.

• Field Observation (Potentially): A shadowing opportunity or a supervised field appointment to assess real-world performance.

Portfolio Review Tips:

• Prepare to discuss your personal sales process in detail, from lead intake to closing and follow-up.

• Have specific examples ready of successful sales consultations, focusing on how you identified customer needs and presented solutions.

• Be ready to articulate your experience with CRM systems and how you've used them to manage your pipeline and improve efficiency.

• Prepare case studies of challenging sales scenarios you've overcome and how you achieved a positive outcome. Challenge Preparation:

• Practice your "elevator pitch" for Bath Planet and its core offerings.

• Be ready to demonstrate your ability to quickly build rapport and establish trust.

• Prepare for questions about how you handle objections and negotiate effectively.

• Research common bathroom remodeling trends and challenges to show industry awareness.

📝 Enhancement Note: For this role, the "portfolio review" is less about formal documents and more about demonstrating practical sales skills and process adherence. Candidates should be ready to articulate their sales methodology, CRM usage, and problem-solving abilities through direct discussion and potential role-playing scenarios.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Platform: Essential for managing leads, tracking sales progress, scheduling appointments, and updating customer information. Candidates should be proficient in using a CRM for pipeline management.

• Design Software/Tools: May include proprietary software or standard visualization tools to help homeowners envision their remodeled bathrooms.

• Product Catalogs & Samples: Physical or digital resources to showcase available products, materials, and finishes.

Analytics & Reporting:

• While the consultant primarily uses CRM for their own tracking, the data they input contributes to broader sales analytics and reporting on lead conversion rates, sales cycle length, and win/loss reasons. CRM & Automation:

• CRM System: The core tool for managing the sales funnel. Proficiency in a CRM like Salesforce, HubSpot, or similar industry-specific platforms is highly beneficial.

• Scheduling Tools: Integrated with CRM or standalone, used for managing appointment calendars.

📝 Enhancement Note: A strong understanding and proactive use of the CRM system are critical. This role is a key data contributor to sales operations. Proficiency in CRM functionalities beyond basic data entry, such as pipeline management, reporting, and activity tracking, will be highly valued.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: Prioritizing homeowner needs and delivering exceptional service throughout the sales process.

• Integrity and Trust: Representing the brand honestly and building genuine relationships with clients, aligned with the Good Housekeeping Seal.

• Performance Driven: A focus on achieving and exceeding sales targets through effective sales strategies and diligent effort.

• Efficiency and Process Adherence: Following established sales processes and CRM protocols to ensure smooth operations and accurate data.

• Collaboration: Working effectively with marketing, operations, and installation teams to provide a seamless customer experience.

Collaboration Style:

• The role requires strong collaboration with the marketing team for lead quality and scheduling.

• Close coordination with the operations and installation teams for project fulfillment and customer satisfaction.

• A team-oriented approach to sharing best practices and supporting fellow sales consultants.

📝 Enhancement Note: The company's emphasis on trust, quality, and customer satisfaction highlights a culture that values ethical sales practices and operational excellence in service delivery. Consultants are expected to embody these values in their interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing In-Home Sales Dynamics: Effectively navigating customer homes, dealing with various personality types, and overcoming objections in a personal setting.

• Accurate Needs Assessment: Quickly and accurately identifying homeowner needs, budget constraints, and technical feasibility for remodeling projects.

• Maintaining Sales Momentum: Consistently closing sales in a competitive market and meeting ambitious earning potential targets.

• Logistical Complexity: Managing travel schedules across Nassau and Suffolk Counties efficiently.

Learning & Development Opportunities:

• Advanced Sales Techniques: Continuous learning on consultative selling, negotiation, and closing strategies.

• Product & Design Expertise: Deepening knowledge of bathroom remodeling products, trends, and design principles.

• CRM Optimization: Learning advanced features of the CRM to enhance personal productivity and data management.

• Industry Best Practices: Staying updated on home improvement market trends and competitor offerings.

📝 Enhancement Note: The challenges in this sales role are directly linked to operational effectiveness – efficient scheduling, accurate data capture, and repeatable sales processes are key to overcoming them. Growth opportunities are primarily within sales, but developing strong operational and CRM skills can create alternative career paths.

💡 Interview Preparation

Strategy Questions:

• "Describe your typical in-home sales process from initial greeting to closing the deal." (Focus on your methodology, rapport-building, needs assessment, and closing techniques.)

• "How do you handle objections from homeowners regarding price, design, or installation timelines?" (Showcase your negotiation and problem-solving skills.)

• "Walk me through how you use a CRM system to manage your leads and sales pipeline. What data points do you prioritize?" (Highlight your operational discipline and CRM proficiency.) Company & Culture Questions:

• "What do you know about Bath Planet and why are you interested in selling our products?" (Research the company, its values, and its market position.)

• "How do you align with a company that emphasizes quality and customer satisfaction, as indicated by the Good Housekeeping Seal?" (Demonstrate your commitment to ethical sales and customer care.)

• "How do you manage your schedule and travel to ensure you meet all your appointments efficiently across Nassau and Suffolk Counties?" (Showcase your organizational and logistical planning skills.) Portfolio Presentation Strategy:

• Be prepared to discuss specific examples of successful sales consultations, detailing the challenges, your approach, and the outcome.

• If asked, be ready to present a hypothetical bathroom design consultation, demonstrating your ability to understand needs, propose solutions, and close.

• Clearly articulate your understanding of how accurate CRM data contributes to overall sales operations and company success.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just sales closing ability but also operational acumen related to CRM usage, time management, and adherence to company processes. Providing concrete examples from past experiences will be crucial.

📌 Application Steps

To apply for this In-Home Design Consultant position:

• Submit your application through the provided link on the Bath Planet careers portal.

• Prepare your resume: Highlight relevant in-home sales experience, CRM proficiency, and success in closing deals. Quantify achievements with numbers (e.g., "Consistently exceeded sales targets by X%", "Managed a pipeline of Y leads per month").

• Craft your sales pitch: Be ready to articulate why you are a strong closer for Bath Planet and how your skills align with their consultative sales approach.

• Research Bath Planet: Understand their product offerings, brand reputation (Good Housekeeping Seal), and service area. Prepare specific questions that show your engagement and understanding of their business model.

• Practice your CRM narrative: Be ready to discuss your experience with CRM systems and how you leverage them for sales success and operational efficiency.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.