Clerk III - UI Health Care Holiday Road Urgent Care 60%25 or 90%25

📍 Job Overview

Job Title: Clerk III - UI Health Care Holiday Road Urgent Care

Company: University of Iowa

Location: Iowa City, Iowa; Coralville, Iowa

Job Type: Part-time, Regular

Category: Healthcare Administration / Patient Services

Date Posted: 2026-09-02T16:25:08

Experience Level: Entry to Mid-Level (0-2 years equivalent)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing essential front-desk administrative support within a high-volume urgent care setting.

• Key functions include patient check-in/check-out, appointment scheduling, and accurate data entry into the EPIC system.

• Requires exceptional public contact and multi-tasking abilities to manage a busy environment and handle diverse customer needs.

• Integral to patient flow and clinic operations, ensuring efficient patient registration and record management.

📝 Enhancement Note: While the title is "Clerk III," the description emphasizes a high-volume, public-facing role within a healthcare setting, suggesting a need for strong interpersonal skills and efficiency beyond typical clerical duties. The "60%25 or 90%25" designation implies flexibility in working hours, aligning with part-time employment.

📈 Primary Responsibilities

• Greet and register patients, collecting necessary demographic and insurance information accurately.

• Perform patient check-in and check-out procedures efficiently, ensuring all necessary documentation is completed.

• Schedule clinic appointments, coordinating with patient availability and provider schedules.

• Enter and update patient demographic data, referring physician information, and other relevant healthcare provider details into the EPIC system.

• Conduct thorough name searches to ensure proper patient identification and record integrity, adhering to established policies and procedures.

• Manage multi-line telephone systems, responding to inquiries from patients, physicians, nurses, and other healthcare providers.

• Alternate duties with other scheduling clerks and receptionists, providing coverage during absences.

• Maintain clear and effective communication with internal departments and external stakeholders.

• Perform miscellaneous clerical duties as assigned to support clinic operations.

• Adhere to the University of Iowa Health Care WE CARE Core Values in all interactions and tasks.

📝 Enhancement Note: The responsibilities highlight a critical role in patient intake and scheduling, directly impacting patient experience and clinic operational efficiency. Accuracy in data entry within the EPIC system is paramount.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent required.

Experience: Any combination of related clerical office experience, related undergraduate education, and/or post-high school clerical training equivalent to two years of full-time employment.

Required Skills:

• Public Contact/Customer Service experience: Demonstrated ability to interact professionally and courteously with a diverse patient population.

• Data Entry Proficiency: Accurate and efficient input of patient demographic and clinical information into electronic health record systems.

• Multi-line Telephone Operation: Skill in managing multiple phone lines, directing calls, and taking messages effectively.

• Clerical and Administrative Skills: Strong organizational abilities, attention to detail, and proficiency in general office tasks.

• Problem-Solving: Ability to address patient inquiries and resolve basic scheduling or registration issues.

• Communication Skills: Clear and concise verbal and written communication abilities for interacting with patients and healthcare professionals.

• Ability to meet UI Fleet Safety Standards and possess a valid Driver's License for potential travel to other clinical locations. Preferred Skills:

• Medical Terminology: Familiarity with medical terms and their application in healthcare settings.

• EPIC System Experience: Prior hands-on experience with the EPIC electronic health record (EHR) system.

• Healthcare Customer Service: Specific experience providing customer service within a clinical or hospital environment.

• Excellent Written/Verbal Communication: Advanced communication skills for complex patient interactions and interdepartmental coordination.

📝 Enhancement Note: The requirement for a Driver's License and meeting UI Fleet Safety Standards suggests a possibility of needing to support other clinic locations, even if the primary role is at Holiday Road Urgent Care. This indicates a need for flexibility and willingness to adapt to changing operational needs.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Patient Registration Process Documentation: Showcase examples of streamlined patient intake workflows, highlighting efficiency gains and accuracy improvements.

• Appointment Scheduling Protocols: Demonstrate understanding of scheduling best practices, including managing different appointment types, provider availability, and patient needs.

• Data Management and Accuracy: Provide examples of how you ensure data integrity, particularly in high-volume data entry scenarios, referencing experience with EHR systems like EPIC.

• Customer Service Interaction Logs/Examples: Illustrate how you handle patient inquiries, resolve issues, and maintain a positive patient experience in challenging situations.

Process Documentation:

• Workflow Design: Ability to map out existing patient registration and scheduling processes and identify areas for optimization.

• System Usage Documentation: Clear understanding of how to navigate and utilize EHR systems (specifically EPIC if possible) for accurate data capture and retrieval.

• Performance Measurement: Familiarity with tracking key metrics related to patient wait times, registration accuracy, and scheduling efficiency.

📝 Enhancement Note: While a formal portfolio might not be explicitly required for a Clerk III role, candidates would benefit from being prepared to discuss their experience with relevant processes and systems. Highlighting examples of efficiency improvements or accuracy achievements in past roles will be crucial.

💵 Compensation & Benefits

Salary Range: Based on the "Pay Grade: 08" and the University of Iowa's pay structure, the estimated hourly rate for this position would likely fall within the range of $15.00 - $18.50 per hour. This is an approximation for a Clerk III role with 0-2 years of equivalent experience in the Iowa City/Coralville area.

Benefits:

• Fringe Benefits: Comprehensive package including:

  • Paid vacation time
  • Sick leave accrual
  • Health insurance options
  • Dental insurance options
  • Life insurance options
  • Disability insurance options

• Retirement: Generous employer contributions into retirement plans.

• Professional Development: Access to resources and opportunities to learn about "Why Iowa?" which may include professional growth and development initiatives.

Working Hours: This is a part-time position, offering either 60% (24 hours per week) or 90% (36 hours per week) employment. The specific schedule is Friday-Sunday, with 12-hour shifts (7:00 AM - 7:30 PM).

📝 Enhancement Note: The salary estimate is based on typical public university pay scales for administrative roles and general cost of living in the Iowa City/Coralville area for similar positions. The specific percentage of time (60% or 90%) will determine the exact number of hours worked per week and potentially the total compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Services (Academic Medical Center)

Company Size: The University of Iowa Health Care is a large organization, employing over 12,000 employees, students, and volunteers. This indicates a robust, established, and comprehensive healthcare system.

Founded: The University of Iowa was founded in 1847, with its Health Care system evolving as a critical component of its mission. This long history points to stability and a deep-rooted commitment to its community.

Team Structure:

• The Clerk III will be part of the administrative support team at the Holiday Road Urgent Care clinic.

• This team likely includes other patient service representatives, scheduling clerks, and potentially administrative supervisors.

• Collaboration is expected with clinical staff, including nurses and physicians, to ensure smooth patient flow and care delivery.

• The role operates within the broader framework of UI Health Care's patient services and administrative functions. Methodology:

• Data-Driven Operations: Emphasis on accurate data entry and utilization of the EPIC system for patient records and scheduling.

• Process Optimization: Continuous effort to improve patient check-in/check-out times and scheduling efficiency.

• Patient-Centric Approach: Prioritizing patient experience through welcoming interactions, efficient service, and clear communication, guided by the WE CARE values.

Company Website: https://uiowa.edu/ (University of Iowa), and specifically for Health Care: https://uihc.org/

📝 Enhancement Note: The WE CARE Core Values (Welcoming, Excellence, Collaboration, Accountability, Respect, Empowerment) are central to the company culture and should be reflected in candidate interactions and applications. Understanding these values will be key for cultural fit.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry to mid-level administrative support position within a healthcare system. It serves as a foundational role for individuals interested in patient services, healthcare administration, or clinical support functions.

Reporting Structure: The Clerk III will likely report to an Administrative Supervisor or Clinic Manager responsible for the operations of the Holiday Road Urgent Care clinic.

Operations Impact: While not directly involved in clinical decision-making, this role has a significant impact on patient experience, clinic efficiency, and data accuracy. Smooth patient registration and scheduling contribute directly to the overall effectiveness and reputation of UI Health Care.

Growth Opportunities:

• Skill Development: Opportunity to gain extensive experience with the EPIC EHR system, medical terminology, and healthcare administrative processes.

• Advancement within Patient Services: Potential to move into roles such as Senior Clerk, Patient Navigator, or other administrative specialist positions within UI Health Care.

• Cross-Functional Exposure: Exposure to various clinical departments and healthcare professionals, offering insights into different areas of the medical center.

• Further Education Support: As part of a university system, there may be opportunities for tuition assistance or support for pursuing further education relevant to healthcare administration.

📝 Enhancement Note: For candidates looking to build a career in healthcare administration, this role provides a solid entry point with opportunities to learn essential systems and processes within a large, reputable academic medical center. Demonstrating a commitment to continuous learning and patient care will be key for career progression.

🌐 Work Environment

Office Type: The work environment is an on-site, front-desk setting within the UI Health Care Holiday Road Urgent Care clinic. This is a fast-paced, public-facing area.

Office Location(s): Primarily located in Coralville, Iowa, with the potential for support at surrounding clinics based on clinical need and hours.

Workspace Context:

• High-Volume Public Contact: The workspace is designed for direct interaction with a large number of patients daily.

• Technology Integration: Utilizes standard office equipment, multi-line phone systems, and the EPIC EHR system.

• Team Collaboration: Requires close interaction and coordination with fellow administrative staff and clinical teams to manage patient flow and ensure seamless operations.

• Dynamic Pace: The urgent care setting implies a constantly changing environment with varying patient volumes and needs.

Work Schedule: The schedule is fixed for Fridays, Saturdays, and Sundays, with 12-hour shifts (7:00 AM - 7:30 PM). This offers a consistent weekend work pattern.

📝 Enhancement Note: Candidates should be comfortable with a busy, sometimes stressful, public-facing environment and possess the ability to remain calm and efficient under pressure. The fixed weekend schedule can be appealing for those seeking specific work-life balance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of your application, resume, and cover letter by HR and potentially the hiring manager.

• Phone/Video Interview: A preliminary interview to assess basic qualifications, experience, and cultural fit. Expect questions about customer service, data entry, and your motivation for the role.

• On-Site Interview: This will likely be the primary interview stage, potentially including a practical assessment or scenario-based questions. You may meet with the hiring manager and/or team members.

• Skills Assessment (Potential): A brief test to evaluate typing speed, data entry accuracy, or familiarity with basic office software.

• Final Interview/Offer: Discussions regarding specific scheduling, benefits, and final offer.

Portfolio Review Tips:

• Resume & Cover Letter: Ensure these documents clearly highlight your clerical experience, customer service achievements, and any experience with healthcare systems or data entry. Quantify achievements where possible (e.g., "handled an average of X patient check-ins per day").

• Prepared Examples: Be ready to discuss specific instances where you demonstrated excellent customer service, managed multiple tasks effectively, ensured data accuracy, or handled challenging patient interactions.

• EPIC/EHR Familiarity: If you have EPIC experience, make it prominent. If not, emphasize your ability to learn new systems quickly and your general data entry proficiency.

• Understanding of WE CARE Values: Prepare to articulate how your work ethic and approach align with the University of Iowa Health Care's core values.

Challenge Preparation:

• Scenario-Based Questions: Anticipate questions like: "How would you handle a patient who is upset about a long wait time?" or "Describe a time you had to manage multiple competing priorities."

• System Navigation (if applicable): If a practical test is given, be prepared for basic tasks within a simulated EHR or scheduling system.

• Typing and Data Entry: Practice typing and focus on accuracy.

📝 Enhancement Note: While a formal "portfolio" might not be expected for this role, candidates should treat their resume and cover letter as their primary portfolio. The emphasis will be on practical skills and demonstrated experience in customer service and administrative support within a demanding environment.

🛠 Tools & Technology Stack

Primary Tools:

• EPIC EHR System: This is the primary electronic health record system used for patient registration, scheduling, and data management. Proficiency or the ability to quickly learn EPIC is crucial.

• Multi-line Phone System: Essential for managing high call volumes and directing inquiries.

• Standard Office Software: Proficiency in Microsoft Office Suite (Word, Outlook) for general administrative tasks.

Analytics & Reporting:

• While this role is not primarily analytical, data entered into EPIC contributes to clinic performance reports (e.g., patient wait times, registration accuracy, appointment volume). CRM & Automation:

• EPIC: Serves as the core system for patient management, akin to a CRM in a clinical context.

• Scheduling Modules within EPIC: Used for managing appointments and clinic capacity.

📝 Enhancement Note: The explicit mention of the EPIC system is a key technical requirement. Candidates with prior experience in EHR systems, even if not EPIC, should highlight their adaptability and system learning capabilities.

👥 Team Culture & Values

Operations Values:

• Welcoming: Creating a positive and inclusive first impression for all patients.

• Excellence: Striving for accuracy and efficiency in all administrative tasks.

• Collaboration: Working effectively with colleagues and clinical staff to ensure smooth patient flow.

• Accountability: Taking ownership of responsibilities, ensuring data accuracy and adherence to policies.

• Respect: Treating all patients and colleagues with dignity and professionalism.

• Empowerment: Contributing to a positive patient experience and supporting clinic operations effectively.

Collaboration Style:

• Team-Oriented: Requires close teamwork with other clerks and receptionists to manage workload and provide seamless coverage.

• Cross-Functional: Regular interaction with clinical staff (nurses, physicians) to coordinate patient care and resolve issues.

• Service-Focused: A culture that prioritizes patient needs and aims to provide a supportive and efficient experience.

📝 Enhancement Note: Candidates should demonstrate an understanding of how their role contributes to the broader mission of UI Health Care and how they embody the WE CARE values in their daily work.

⚡ Challenges & Growth Opportunities

Challenges:

• High-Volume Environment: Managing a constant flow of patients and inquiries in a busy urgent care setting.

• Accuracy Under Pressure: Maintaining high data entry accuracy and attention to detail while working quickly.

• Patient Sensitivity: Handling diverse patient needs, including those who may be in pain, stressed, or anxious.

• System Learning Curve: Quickly mastering the complexities of the EPIC system and other clinic-specific processes.

Learning & Development Opportunities:

• EPIC System Mastery: Becoming highly proficient in one of the leading EHR systems.

• Healthcare Administration Skills: Developing a strong foundation in patient registration, scheduling, and front-desk operations within a major medical center.

• Customer Service Excellence: Refining skills in patient interaction and service delivery in a healthcare context.

• Teamwork and Communication: Enhancing collaboration and communication abilities within a clinical team.

📝 Enhancement Note: This role offers a robust learning experience in a critical healthcare operational function. Candidates who are eager to learn and adapt will find significant opportunities for professional development.

💡 Interview Preparation

Strategy Questions:

• Patient Interaction: "Describe a time you had to deal with a difficult or upset patient. How did you handle it?" (Focus on empathy, problem-solving, and de-escalation.)

• Efficiency & Accuracy: "How do you ensure accuracy when entering a lot of data quickly?" (Highlight attention to detail, double-checking processes, and system features.)

• Teamwork: "How do you work with colleagues to manage a busy workload?" (Emphasize communication, shared responsibility, and supporting team members.)

• System Proficiency: "What is your experience with electronic health record (EHR) systems, particularly EPIC?" (Be honest about your experience; if limited, emphasize your ability to learn new software rapidly.)

Company & Culture Questions:

• "What do you know about the University of Iowa Health Care and its mission?" (Research UIHC, its role as an academic medical center, and its commitment to Iowa.)

• "How do you align with the WE CARE values?" (Pick 1-2 values and provide specific examples of how you've demonstrated them in previous roles.)

• "Why are you interested in working in an urgent care setting?" (Express enthusiasm for fast-paced environments and direct patient care support.) Portfolio Presentation Strategy:

• Resume as Portfolio: Treat your resume as your primary portfolio. Ensure it clearly outlines your relevant skills and experiences using keywords from the job description.

• STAR Method: Prepare to use the STAR method (Situation, Task, Action, Result) to answer behavioral questions, providing concrete examples of your past performance.

• Cover Letter Emphasis: Your cover letter should concisely explain why you are a strong candidate, specifically addressing how your skills meet the required and desired qualifications, and highlighting your understanding of the role's demands.

📝 Enhancement Note: For this role, the "portfolio" is less about a formal collection of documents and more about your ability to articulate your skills and experiences effectively through your resume, cover letter, and interview responses. Demonstrating a strong understanding of customer service and operational efficiency in a healthcare context will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the UI Health Care careers portal.

• Resume & Cover Letter Customization: Tailor your resume and cover letter to specifically address the responsibilities and qualifications listed. Use keywords like "EPIC," "patient scheduling," "data entry," "customer service," and "medical terminology."

• Highlight Relevant Experience: Clearly articulate any experience in healthcare settings, with EHR systems (especially EPIC), or in high-volume public contact roles. Quantify your achievements whenever possible.

• Prepare for Interview Questions: Review common interview questions for administrative and customer service roles, particularly those focused on handling difficult situations, managing tasks, and working in a team. Practice using the STAR method.

• Research UI Health Care: Familiarize yourself with the University of Iowa Health Care's mission, values (WE CARE), and its role in the community. This will help you articulate your fit during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.