Business Consulting - Service Design Manager

<span class="jobdescription"><h1><span style="font-size:12.0pt">Job Title: Service Design Manager</span></h1>

<p>&nbsp;</p> <h2><span style="font-size:12.0pt">Role Overview</span></h2> <p>&nbsp;</p> <p><span style="font-size:12.0pt">The Product Support Manager oversees product support operations and ensures product stability, service quality, and continuous improvement across platforms.</span></p> <p>&nbsp;</p> <h2><span style="font-size:12.0pt">Key Responsibilities</span></h2> <p>&nbsp;</p> <ul> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Lead product support teams and define support operating models</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Own product incident management, escalation, and resolution</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Collaboration with Product Owners and Engineering on backlog prioritization</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Define SLAs, support KPIs, and service performance reporting</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Drive root-cause analysis and preventive actions</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Oversee release readiness and post-deployment reviews</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Manage stakeholder communication for product issues and risks</span></li> </ul> <p style="font-size:12.0pt">&nbsp;</p> <p><strong><span style="font-size:12.0pt">Qualifications &amp; Skills</span></strong></p> <p>&nbsp;</p> <ul> <li style="font-size:12.0pt"><span style="font-size:12.0pt">7–12 years of experience in product or application support roles</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Strong leadership and stakeholder management skills</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Experience with Agile delivery and DevOps Environments</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Solid understanding of digital products and platforms</span></li> </ul> <p style="font-size:12.0pt">&nbsp;</p> <p style="font-size:12.0pt">&nbsp;</p> <p style="font-size:12.0pt"><span style="font-size:12.0pt"><strong>If you can demonstrate that you meet the criteria above, please contact us as soon as possible.</strong></span></p> <p style="font-size:12.0pt"><span style="font-size:12.0pt"><strong>The exceptional EY experience. It’s yours to build. </strong></span></p> <p style="font-size:12.0pt"><span style="font-size:12.0pt"><strong>EY | Shape the future with confidence</strong></span></p> <p style="font-size:12.0pt"><span style="font-size:12.0pt">EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.&nbsp;&nbsp;</span></p> <p style="font-size:12.0pt"><span style="font-size:12.0pt">Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.&nbsp; &nbsp;</span></p> </span>