Art/Picture Framer

📍 Job Overview

Job Title: Art/Picture Framer

Company: Michaels Stores

Location: Brooklyn-252 Atlantic Ave, Brooklyn, NY, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-10-02

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions with a focus on building strong customer relationships and driving sales through personalized design consultations.

• Maintain high standards of store presentation, including the ready-made frame department and general merchandising, to enhance the customer shopping experience.

• Operate specialized framing equipment, including glass cutters and heat presses, with a commitment to quality, safety, and efficiency in production.

• Support overall store operations through effective cash handling, inventory management, stocking processes, and assisting with omni-channel fulfillment.

📝 Enhancement Note: This role is positioned as an entry-level opportunity within Michaels' retail operations, specifically focusing on the custom framing department. The emphasis on "personal designer" and "Elevated ABC Deliver" suggests a sales-driven approach where building customer rapport is as crucial as the technical framing skills. The "Part time" employment type indicates flexibility for candidates seeking supplemental income or entry into the retail operations field.

📈 Primary Responsibilities

• Engage customers in personalized design consultations to understand their framing needs, offering expert advice and solutions to create memorable custom framing experiences.

• Achieve and exceed sales and production targets for custom framing orders by effectively utilizing sales techniques and product knowledge.

• Ensure the timely and high-quality completion of all custom framing orders, adhering to Standard Operating Procedures (SOPs) and company quality benchmarks.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Store-Initiated Stock Order) and Directed Replenishment, to optimize sales opportunities.

• Provide exceptional customer service by assisting shoppers, locating products, and ensuring a well-merchandised and in-stock store environment that encourages purchasing.

• Uphold company policies, SOPs, and safety programs, contributing to a secure and compliant work environment for both team members and customers.

• Actively participate in truck unloading and stocking processes, adhering to established standards to ensure efficient inventory management and store replenishment.

• Accurately operate the cash register, execute cash handling procedures, and manage transactions in accordance with company standards.

• Support omni-channel processes, including order fulfillment, online order pickup, and other customer-facing digital initiatives.

📝 Enhancement Note: The primary responsibilities highlight a dual focus on sales and operational execution within the custom framing department. The emphasis on "Elevated ABC Deliver" and "personal designer" implies a structured sales methodology that requires proactive customer engagement and consultative selling. The operational aspects involve maintaining visual standards, managing inventory, and ensuring efficient production, all critical for a retail operations role in this context.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred; specific certifications in art, design, or related fields may be advantageous but not required.

Experience: 0-2 years of experience in a retail or customer-facing role. Prior experience in custom framing, art, or sales is a strong plus.

Required Skills:

• Basic computer proficiency for order entry, POS systems, and potential inventory management software.

• Fundamental measuring skills to ensure accurate framing dimensions.

• Ability to safely and effectively operate framing equipment, including glass cutters and potentially heat presses.

• Strong customer service orientation with proven ability to build rapport and provide solutions.

• Basic cash handling and transaction processing skills.

• Ability to work effectively in a team environment and follow instructions.

• Adaptability to learn and apply new operational procedures and sales techniques. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or design-oriented environment.

• Experience selling products or services, demonstrating an understanding of sales cycles and customer persuasion.

• Familiarity with art, design principles, and framing techniques.

• Experience with visual merchandising and maintaining store presentation standards.

• Basic understanding of inventory management principles.

📝 Enhancement Note: The required skills are foundational for an entry-level retail operations role with a specific technical component. The preferred skills, particularly in sales and retail experience, directly align with the "personal designer" aspect of the role, suggesting that candidates with a sales aptitude will be highly valued. The emphasis on basic computer and measuring skills, along with equipment operation, points to a need for both technical aptitude and attention to detail.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences demonstrating attention to detail, creative problem-solving, or customer service successes in their application or during interviews.

• Examples of work that showcase precision, aesthetic sensibility, or the ability to translate customer needs into a tangible product are beneficial. Process Documentation:

• Candidates are expected to demonstrate an understanding of and adherence to Standard Operating Procedures (SOPs) for all tasks, from customer interaction and order taking to production and cash handling.

• The ability to follow established workflows for inventory management, stocking, and omni-channel processes is essential.

📝 Enhancement Note: For an entry-level position, formal portfolio requirements are typically minimal. The emphasis here is on demonstrating an understanding of and adherence to established processes and SOPs. The "Elevated ABC Deliver" system suggests a specific operational framework for customer interaction and sales, which candidates should be prepared to learn and implement.

💵 Compensation & Benefits

Salary Range: $17.75 - $20.90 per hour.

Explanation of Range: This range is based on the provided information for the Art/Picture Framer position at Michaels Stores in Brooklyn, NY, reflecting entry-level to slightly experienced retail roles in a high-cost urban area. The upper end likely reflects candidates with some prior relevant experience or demonstrated aptitude.

Benefits:

• 401(k) with employer match: Provides a retirement savings plan with company contributions.

• Employee assistance program: Offers confidential support for personal and work-related challenges.

• Medical coverage: Health insurance benefits for eligible team members.

• Dental coverage: Dental insurance plan.

• Vision coverage: Vision insurance plan.

• Telemedicine services: Access to remote medical consultations.

• Flexible spending accounts: Allows pre-tax contributions for healthcare or dependent care expenses.

• Commuter benefits: Assistance with transportation costs to and from work.

• Tuition assistance: Support for continuing education and skill development.

• Adoption assistance: Financial aid for team members adopting a child.

• Voluntary insurance options: Additional insurance coverage choices.

• Employee discounts: Discounts on Michaels products and services.

Working Hours: This is a part-time position. While specific hours are not detailed, typical retail operations often require flexibility, including nights, weekends, and early mornings, as indicated in the work environment section. The total weekly hours may vary based on business needs but are generally expected to be less than 40 hours per week.

📝 Enhancement Note: The salary range is competitive for entry-level retail positions in New York City, considering the cost of living. The comprehensive benefits package, especially for a part-time role, is a significant draw, including retirement savings, health coverage, and educational support, which are valuable for career development in retail operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as a leading destination for creative materials and custom framing in North America.

Company Size: Over 1,300 stores across North America, indicating a large, established retail organization with significant operational scale.

Founded: 1973, with headquarters in Irving, Texas. This long history signifies stability and deep experience in the retail sector.

Team Structure:

• The Art/Picture Framer will be part of a store-level team, likely reporting to a Framing Department Manager or Store Manager.

• Collaboration is expected with fellow sales associates, department specialists, and potentially other store leadership.

• Cross-functional collaboration will primarily occur within the store environment, focusing on customer service, sales, and operational tasks. Methodology:

• Data-driven decision-making is implied through the use of "Elevated ABC Deliver" for sales and customer relationship management, and "Directed Replenishment" for inventory.

• Workflow planning and optimization are evident in the adherence to SOPs and the structured approach to sales and production.

• Automation and efficiency are likely focused on POS systems, inventory tools, and potentially framing equipment to streamline operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is centered around creativity, customer engagement, and operational efficiency within a large retail footprint. The company's long history suggests a stable environment with established processes. The team structure within a store environment means direct interaction with customers and a focus on team-based objectives, which is typical for retail operations roles.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as Entry Level (0-2 years experience). It serves as a foundational position within Michaels' retail operations, focusing on customer interaction, sales, and specialized production within the custom framing department.

Reporting Structure: The Art/Picture Framer will likely report to a Framing Department Manager or a Store Manager. This direct reporting line provides clear guidance and performance feedback within the store hierarchy.

Operations Impact: The Art/Picture Framer directly impacts store revenue through custom framing sales and by contributing to overall store presentation and customer satisfaction. Efficient operations in the framing department, including quality production and timely order completion, are crucial for customer retention and positive word-of-mouth marketing.

Growth Opportunities:

• Operations Skill Advancement: Opportunity to become a proficient Custom Framing Specialist, mastering advanced framing techniques, design principles, and sales strategies.

• Retail Leadership Potential: With demonstrated success, potential to advance into roles such as Framing Department Manager, Assistant Store Manager, or other leadership positions within Michaels' retail network.

• Cross-Departmental Experience: Potential to gain experience in other store departments, broadening operational knowledge across different retail functions.

• Continuous Learning: Access to company training programs, including the "Elevated ABC Deliver" sales methodology, and potential for tuition assistance to pursue further education.

📝 Enhancement Note: This entry-level role offers a clear path for growth within Michaels' retail operations. The emphasis on sales and customer engagement, combined with specialized framing skills, positions individuals for advancement into management or specialized roles. The company's size and structure provide ample opportunities for career progression for dedicated team members.

🌐 Work Environment

Office Type: Public retail store setting with a dedicated custom framing shop area. The environment is customer-facing and dynamic.

Office Location(s): Brooklyn-252 Atlantic Ave, Brooklyn, NY. This is a specific, on-site retail location.

Workspace Context:

• The primary workspace is a climate-controlled retail store, ensuring a comfortable customer-facing environment.

• The frame shop area will contain specialized equipment like glass cutters and heat presses, requiring careful operation.

• Some stock rooms may not be climate-controlled, and outdoor work may be assigned for tasks like retrieving shopping carts or during truck unloading.

• Opportunities for collaboration with fellow team members and direct interaction with customers are constant.

Work Schedule: This is a part-time position. The work schedule will be variable and may include nights, weekends, and early mornings to meet business demands. Flexibility is essential for this role.

📝 Enhancement Note: The work environment is typical of a busy retail setting, emphasizing customer interaction and operational tasks. The presence of specialized equipment in the frame shop requires a focus on safety and adherence to specific operational procedures. The part-time nature and variable schedule necessitate flexibility from the employee.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications and interest.

• In-Store Interview: An in-person interview at the Brooklyn store, potentially involving a store manager or framing department lead. This will include a discussion of experience, customer service philosophy, and a demonstration of interest in art/framing.

• Skills Assessment/Demonstration: Candidates may be asked to demonstrate basic measuring skills, explain their approach to customer service, or discuss how they would handle specific framing scenarios.

• Final Interview: May involve a discussion with a district manager or senior store leader, focusing on cultural fit and long-term potential.

Portfolio Review Tips:

• For this role, a formal portfolio is not typically required. However, candidates should be prepared to discuss:

  • Any personal projects involving art, crafting, or DIY framing that showcase attention to detail and creativity.
  • Examples of excellent customer service experiences they have provided or received.
  • How they approach problem-solving in a customer-facing or operational context.

• Highlight any experience with sales or consultative selling that demonstrates an ability to understand customer needs and recommend solutions. Challenge Preparation:

• Be prepared to discuss how you would handle a customer with a unique or challenging framing request.

• Think about how you would balance customer service, sales, and production demands in a busy retail environment.

• Consider how you would ensure quality and accuracy when working with custom framing orders.

• Be ready to articulate your understanding of Michaels' commitment to creativity and customer satisfaction.

📝 Enhancement Note: The interview process for this entry-level role will likely focus on assessing customer service skills, sales aptitude, basic technical understanding, and cultural fit. While a formal portfolio isn't expected, candidates should be ready to use examples from their experience to illustrate their capabilities in relevant areas.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard framing tools such as mat cutters, glass cutters, framing saws, staple guns, and potentially heat presses for mounting or sealing. Proficiency in operating these safely and accurately is key.

• POS System (Point of Sale): Michaels likely uses a proprietary or standard retail POS system for processing transactions, managing sales, and potentially tracking inventory.

• Glass Cutter: Essential for precise cutting of glass or acrylic for frames.

• Heat Press: May be used for mounting artwork or sealing frames, requiring specific operational knowledge.

Analytics & Reporting:

• Inventory Management Systems: Tools for tracking stock levels of frames, mats, hardware, and supplies. This could include manual tracking, POS-integrated systems, or dedicated inventory software.

• Sales Tracking Software: Integrated within the POS system, this tracks individual and store sales performance, crucial for meeting targets.

CRM & Automation:

• Elevated ABC Deliver: A proprietary system for customer relationship management, sales consultation, and order management within the framing department. This is a key tool for building customer relationships and driving sales.

• SOPs (Standard Operating Procedures): While not a technology, adherence to documented processes is critical for consistent operations.

📝 Enhancement Note: The technology stack for this role is a blend of specialized physical tools for framing and standard retail technology for sales and operations. The "Elevated ABC Deliver" system is highlighted as a critical component for customer interaction and sales management within the framing department.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Embracing the company's mission to fuel the joy of creativity by helping customers bring their artistic visions to life through custom framing.

• Customer Focus: Prioritizing customer satisfaction through exceptional service, personalized consultations, and high-quality product delivery.

• Quality & Craftsmanship: Commitment to producing durable, aesthetically pleasing custom frames that meet or exceed customer expectations and company standards.

• Efficiency & Productivity: Working effectively to complete orders on time, manage inventory, and contribute to overall store productivity, especially within the framing department.

• Teamwork & Collaboration: Supporting fellow team members and working together to achieve store goals and provide a seamless customer experience.

Collaboration Style:

• Customer-Centric: All interactions, whether sales or operational, are geared towards enhancing the customer's experience and meeting their needs.

• Process-Oriented: Adhering to established workflows and SOPs ensures consistency and efficiency across the team.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual performance and team operations.

• Cross-Functional Support: Willingness to assist in other store areas as needed to ensure smooth daily operations and customer satisfaction.

📝 Enhancement Note: The team culture at Michaels emphasizes creativity, customer service, and operational excellence. The values reflect a commitment to both the artistic aspect of framing and the business realities of retail operations. Collaboration is crucial for maintaining a positive store environment and achieving sales targets.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales targets while ensuring timely and high-quality production of custom framing orders.

• Handling Diverse Customer Needs: Adapting to a wide range of customer preferences, artistic styles, and budget constraints to provide suitable framing solutions.

• Maintaining Quality Standards: Consistently delivering precise and aesthetically pleasing framing under potential time pressures.

• Learning Specialized Equipment: Mastering the operation and maintenance of framing equipment, including glass cutters and heat presses, with a focus on safety and efficiency.

• Adapting to Retail Demands: Thriving in a fast-paced retail environment that requires flexibility in scheduling and multitasking.

Learning & Development Opportunities:

• Framing and Design Skills: Comprehensive training on framing techniques, materials, design principles, and customer consultation strategies through Michaels' internal programs.

• Sales and Customer Service Training: Development in consultative selling, relationship building, and conflict resolution through the "Elevated ABC Deliver" methodology.

• Retail Operations Proficiency: Gaining hands-on experience in inventory management, visual merchandising, POS operations, and omni-channel fulfillment.

• Career Advancement: Clear pathways for promotion within the framing department or to other retail leadership roles within Michaels.

• Tuition Assistance: Financial support for pursuing further education relevant to retail management, design, or operations.

📝 Enhancement Note: The role presents challenges typical of specialized retail operations, requiring a blend of technical skill, sales acumen, and customer service. The growth opportunities are robust, offering specialized skill development and clear career progression within a large retail organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs. How did you approach the interaction?" (Assesses customer service and consultative selling skills.)

• "How would you balance fulfilling a custom framing order accurately and on time with assisting walk-in customers?" (Evaluates prioritization and time management in a retail operations context.)

• "What interests you about custom framing and art appreciation?" (Gauges passion for the product and creative aspect of the role.)

• "Explain your understanding of the 'Elevated ABC Deliver' sales approach or a similar customer-centric sales methodology." (Tests familiarity with the company's sales framework or ability to learn it.) Company & Culture Questions:

• "What do you know about Michaels Stores and our commitment to creativity?" (Assesses company research and cultural alignment.)

• "How do you contribute to a positive team environment?" (Evaluates teamwork and collaboration skills.)

• "How do you handle constructive feedback or performance coaching?" (Tests coachability and willingness to improve.) Portfolio Presentation Strategy:

• While a formal portfolio isn't required, be prepared to discuss:

  • Specific examples of projects where you demonstrated attention to detail, precision, or creative problem-solving.

  • Instances where you successfully upsold or provided a highly satisfying customer experience.

  • Your understanding of visual aesthetics and how you would apply it to framing design.

  • Any experience with tools or equipment that required careful operation.

📝 Enhancement Note: Interview preparation should focus on showcasing strong customer service and sales instincts, a willingness to learn technical framing skills, and an understanding of retail operations. Highlighting any creative or detail-oriented experiences will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any experience in customer service, sales, retail, or crafting. Quantify achievements where possible (e.g., "increased sales by X%," "handled X transactions daily"). Emphasize skills like attention to detail, problem-solving, and operating equipment.

• Prepare for Skills Demonstration: Be ready to discuss your understanding of basic measuring, your comfort level with operating tools, and your approach to learning new technical processes.

• Research Michaels: Familiarize yourself with Michaels' brand, its commitment to creativity, and its product offerings, particularly in custom framing. Understand their values and mission.

• Practice Interview Responses: Review common retail interview questions and practice articulating your experiences and skills, focusing on how they align with the responsibilities of an Art/Picture Framer, especially concerning customer interaction and operational execution.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.