Visual Designer II

📍 Job Overview

Job Title: Visual Designer II

Company: CNX

Location: San Jose, Costa Rica

Job Type: Full-time

Category: Visual Design / Graphic Design

Date Posted: 2026-05-28

Experience Level: 0-2 years

Remote Status: Remote OK

🚀 Role Summary

• Conceptualize, design, and execute compelling visual assets for commercial and brand moments across digital platforms, enhancing the consumer journey and online experience.

• Collaborate with cross-functional teams, including CDM/Biz & Authors, to ensure cohesive brand identity and best-in-class implementation across all digital touchpoints.

• Manage a prioritized list of projects, track asset volume, and monitor project status within online tracking tools to ensure timely delivery.

• Proactively problem-solve content design-related challenges and offer advice, while confidently collaborating within a team environment.

📝 Enhancement Note: While the title is "Visual Designer II," the requirements suggest an entry-level to early-career professional (0-2 years of experience, Bachelor's degree). The focus is on execution and asset creation within established brand guidelines, rather than high-level strategic design direction. The "II" likely indicates a step above an internship or junior role, with independent asset creation and project tracking responsibilities.

📈 Primary Responsibilities

• Conceptualize, design, and create visual assets for specific commercial/brand moments, ensuring alignment with client and business needs.

• Adjust and crop assets for various digital retail spaces and platforms, optimizing for different screen sizes and user interfaces.

• Select and identify the most impactful assets to effectively land a concept and communicate the intended message.

• Provide copy creation or recommendations to improve messages and enhance the overall design's effectiveness.

• Partner with CDM/Biz & Authors to ensure best-in-class implementation of visual designs.

• Collaborate with the CDM team to maintain a cohesive and consistent brand identity across all company digital platforms.

• Maintain a prioritized list of all ongoing projects, tracking asset volume and status within online project management tools to ensure delivery timelines are met.

• Regularly communicate project status to all stakeholders and proactively track stakeholder feedback for design iterations.

• Collaborate confidently within a team environment, proactively problem-solving and offering solutions for content design-related challenges.

• Lead, attend, and/or schedule necessary meetings related to design briefs, reviews, and alignment sessions.

📝 Enhancement Note: The responsibilities highlight an execution-focused role that requires a blend of creative design skills and project management capabilities for asset delivery. The emphasis on "commercial/Brand moments" and "digital retail spaces" suggests a focus on marketing and e-commerce visual content.

🎓 Skills & Qualifications

Education: Bachelor’s degree in graphic design, Visual Arts, or related careers.

Experience: Minimum 1 year of proven work experience in visual design.

Required Skills:

• Strong visual design skills, including Typography, composition, color palette combinations, and orthography.

• Proven experience in design tools, primarily Adobe Suite (Illustrator and Photoshop) and Canva.

• Excellent team player with a positive attitude and a demonstrated ability to collaborate confidently.

• Ability to thrive in a constantly evolving environment, making sound judgment calls and adapting as needed.

• Capacity to prioritize multiple projects and tasks, reliably meeting deadlines.

• Flexibility and quick adaptability to new priorities.

• Demonstrated detail orientation and a passion for process excellence, content success, and high-quality delivery.

• Strong communication skills, including the ability to understand challenges, share ideas, clarify issues, resolve discrepancies, and develop effective responses.

Preferred Skills:

• Experience in digital retail spaces and optimizing assets for various digital platforms.

• Familiarity with user journey enhancement and online experience design.

• Ability to contribute to copy creation or provide recommendations for improved messaging.

• Proactive problem-solving and advisory skills for content design challenges.

📝 Enhancement Note: The requirements are geared towards an early-career professional. The emphasis on "proven experience" alongside a Bachelor's degree and a minimum of one year of work experience, coupled with the "Visual Designer II" title, suggests a role that expects foundational skills to be well-developed, with opportunities for growth in managing more complex projects and contributing to strategic design thinking.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing previous visual design work executed for commercial or brand initiatives.

• Demonstrations of design thinking, conceptualization, and execution across various digital assets.

• Examples of work that highlight proficiency in typography, composition, color palette application, and orthography.

Process Documentation:

• Examples of how projects are tracked within online tracking tools, demonstrating an understanding of project management workflows.

• Documentation or examples of collaboration with cross-functional teams (e.g., CDM/Biz & Authors) to achieve cohesive brand identity and implementation.

• Evidence of ability to manage a prioritized list of projects and communicate status updates to stakeholders regularly.

📝 Enhancement Note: The portfolio is crucial, especially given the 1-year experience requirement. It should clearly illustrate the candidate's ability to translate concepts into tangible visual assets and manage the delivery process. The "Visual Designer II" title implies the expectation of a demonstrable workflow and a track record of successful project completion.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Visual Designer II role in San Jose, Costa Rica, with 0-2 years of experience, the estimated annual salary range is between ₡10,000,000 and ₡16,000,000 (approximately $18,500 - $29,500 USD). This estimate considers the cost of living in Costa Rica, the specific role responsibilities, and the typical compensation for design professionals in a multinational company.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Paid time off, including vacation days, sick leave, and public holidays.

• Opportunities for professional development and continuous learning in design tools and techniques.

• Potential for remote work flexibility, enhancing work-life balance.

• Access to company-provided design software and technology resources.

• Potential for participation in company-wide recognition programs and team-building activities.

Working Hours: Full-time, typically 40 hours per week. Flexibility may be offered to accommodate project deadlines and evolving priorities, in line with the company's adaptable work environment.

📝 Enhancement Note: The salary range is an estimation based on typical compensation for similar roles in San Jose, Costa Rica, considering the experience level and industry. Actual compensation will be determined by the company based on the candidate's qualifications, experience, and internal pay scales. Benefits are inferred based on standard offerings for full-time employees at multinational corporations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Concentrix operates in the Business Process Outsourcing (BPO) and Technology Services industry, focusing on customer engagement, digital transformation, and intelligent automation solutions for global brands. This means the design team supports a wide range of client needs and internal brand initiatives.

Company Size: Concentrix is a large global enterprise with tens of thousands of employees worldwide. This scale signifies robust infrastructure, established processes, and opportunities for diverse project exposure.

Founded: Concentrix was founded in 1995. This long history indicates stability, experience, and a well-developed operational framework.

Team Structure:

• The Visual Designer II will likely be part of a larger design or creative team within the Technical Products and Services division, or a dedicated Brand/Marketing team.

• This team focuses on integrating digital engineering, creativity, and human-centered design to create tech-powered experiences.

Methodology:

• The approach is described as "solution-focused, tech-powered, intelligence-fueled," emphasizing data-driven insights and advanced technology.

• Human-centered design principles are applied to accelerate transformation at scale.

• The design team's work directly supports client outcomes and value realization through modernizing and simplifying customer experiences.

Company Website: https://www.concentrix.com/

📝 Enhancement Note: The company's description emphasizes "intelligent transformation" and "tech-powered experiences," suggesting that design is viewed as a strategic enabler for business outcomes, not just aesthetic execution. The large company size implies structured career paths and extensive resources.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an early-career professional (Visual Designer II) within the design discipline. It involves executing visual design tasks, managing smaller projects, and contributing to larger campaigns under guidance. The "II" suggests a step above an entry-level intern or junior designer, with more autonomy and responsibility for asset creation and delivery.

Reporting Structure: The Visual Designer II will likely report to a Design Lead, Creative Manager, or a Senior Visual Designer who oversees day-to-day operations and project assignments. They will collaborate closely with CDM teams and other cross-functional stakeholders.

Operations Impact: The Visual Designer's work directly impacts the client's brand perception, customer journey, and online engagement. By creating compelling visuals for digital platforms and commercial moments, they contribute to increased conversion rates, improved brand loyalty, and overall client satisfaction, which are key metrics for Concentrix's service offerings.

Growth Opportunities:

• Skill Development: Opportunities to deepen expertise in Adobe Suite, Canva, and emerging design tools. Learning advanced techniques in typography, composition, and color theory. Exposure to UX/UI principles through cross-functional collaboration.

• Career Progression: Potential to advance to Visual Designer III, Senior Visual Designer, Art Director, or specialize in areas like UI/UX Design, Brand Management, or Digital Marketing Design.

• Project Exposure: Gaining experience across diverse client projects and internal initiatives, expanding portfolio breadth and industry knowledge.

• Leadership Potential: Developing project management and stakeholder communication skills, paving the way for leading design aspects of smaller projects or campaigns.

📝 Enhancement Note: The growth path is clearly defined within the design function, leveraging the "II" designation to signal progression beyond a junior role. The emphasis on client-facing impact within a BPO/tech services context is key for understanding career trajectory.

🌐 Work Environment

Office Type: The role is advertised as "Remote OK," indicating a hybrid or fully remote work arrangement is possible. For those working remotely, the environment is home-based, requiring self-discipline and effective virtual collaboration tools. On-site opportunities may exist in their San Jose, Costa Rica office, likely offering a modern, collaborative workspace.

Office Location(s): The primary specified location is "CRI San Jose - Jacks," referring to Concentrix's office in San Jose, Costa Rica. The company has a global presence, with numerous offices worldwide.

Workspace Context:

• Remote: Requires a dedicated, productive home office setup with reliable internet access. Communication and collaboration will heavily rely on digital platforms like Slack, Teams, email, and video conferencing.

• On-site (if applicable): Likely to be a modern office environment designed for collaboration, featuring shared workspaces, meeting rooms equipped with AV technology, and access to company IT support and resources.

• Tools & Technology: Access to and proficiency with standard design software (Adobe Creative Suite, Canva) and communication/project management tools will be essential for seamless workflow.

Work Schedule: Full-time, 40 hours per week. While a standard schedule is expected, the "constantly evolving environment" and "flexible and able to adapt quickly to new priorities" indicate potential for some flexibility to meet project deadlines. This requires strong time management and proactive communication.

📝 Enhancement Note: The "Remote OK" status is a significant factor, suggesting flexibility in work location. The description of a "constantly evolving environment" implies a dynamic workplace where adaptability is highly valued, even for remote employees.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Screening: Review of resumes and portfolios against the stated requirements.

2. Initial Interview (HR/Recruiter): Assessment of general qualifications, cultural fit, communication skills, and understanding of the role and company.

3. Hiring Manager/Team Interview: Deeper dive into design skills, technical proficiency, problem-solving abilities, and collaboration style. This stage will likely involve reviewing the candidate's portfolio in detail.

4. Design Challenge/Case Study (Potential): A practical exercise to assess design thinking, execution speed, and problem-solving approach under timed conditions. This could involve creating a specific asset or responding to a design brief.

5. Final Interview: May involve senior leadership or cross-functional team members for final assessment and offer extension.

Portfolio Review Tips:

• Curate Effectively: Select 4-6 of your strongest projects that best showcase the skills mentioned in the job description (typography, composition, color, asset creation for digital platforms, brand consistency).

• Highlight Process: For each project, briefly explain the brief, your role, the design process, challenges faced, and the final outcome. Visuals are key, but context is crucial.

• Showcase Tool Proficiency: Ensure your portfolio clearly demonstrates expertise in Adobe Illustrator, Photoshop, and Canva.

• Tailor to Digital Retail: If possible, include examples relevant to digital retail spaces or e-commerce platforms, as this is a specific requirement.

• Professional Presentation: Ensure your portfolio is well-organized, visually appealing, and easy to navigate (e.g., a personal website, Behance, or a well-structured PDF).

Challenge Preparation:

• Understand the Brief: If a design challenge is given, thoroughly read and understand the requirements, target audience, and objectives.

• Time Management: Allocate your time wisely across conceptualization, design, and refinement.

• Focus on Core Skills: Prioritize demonstrating strong typography, composition, and color usage.

• Brand Alignment: If a brand is provided, ensure your design adheres to its existing visual identity.

• Clear Rationale: Be prepared to articulate your design choices and how they address the brief.

📝 Enhancement Note: The emphasis on a "Portfolio of examples" and the specific skills required (Adobe Suite, Canva, typography, etc.) means this section will be heavily scrutinized. Candidates should be ready to present and defend their design choices and process.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Suite: Essential proficiency in Adobe Illustrator and Adobe Photoshop for creating and manipulating visual assets.

• Canva: Required for rapid design creation, particularly for digital assets and social media content.

Analytics & Reporting:

CRM & Automation:

• No direct CRM or automation tools are listed for this design role, but understanding how visual assets integrate into marketing automation platforms or customer journeys could be an advantage. Understanding how assets are deployed on "digital retail spaces" implies an understanding of e-commerce platforms.

📝 Enhancement Note: The core tools are clearly defined as Adobe Suite and Canva. Candidates should be prepared to demonstrate advanced proficiency in these applications, as they are central to the role's execution.

👥 Team Culture & Values

Operations Values:

• Process Excellence: A demonstrated "intrinsic passion toward process excellence" means valuing efficiency, accuracy, and continuous improvement in design workflows and asset delivery.

• Content Success: A focus on ensuring that visual content is effective, resonates with the target audience, and achieves its intended business objectives.

• High-Quality Delivery: A commitment to producing polished, professional, and error-free visual assets that meet brand standards and client expectations.

• Collaboration & Teamwork: Valuing the ability to work confidently and successfully within a team environment, contributing positively to group dynamics.

• Adaptability: Embracing a "constantly evolving environment" and being "flexible and able to adapt quickly to new priorities" is key.

Collaboration Style:

• Cross-functional Integration: Working closely with CDM/Biz & Authors, and potentially other stakeholders, to ensure designs are aligned with business goals and technical requirements.

• Proactive Problem-Solving: Contributing to solutions for design challenges rather than just identifying them.

• Feedback Integration: Actively seeking, receiving, and incorporating feedback from stakeholders to refine designs.

• Open Communication: Regularly communicating project status, challenges, and ideas to ensure transparency and alignment.

📝 Enhancement Note: The company values emphasize a results-oriented, collaborative, and adaptable approach. For a Visual Designer, this translates to creating impactful designs efficiently, working well with others, and embracing change in a fast-paced environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creativity with Brand Guidelines: Effectively creating compelling visuals that adhere strictly to established client or company brand identity and guidelines.

• Managing High Volume & Tight Deadlines: Juggling multiple projects simultaneously in a fast-paced environment, requiring strong time management and prioritization skills.

• Adapting to Evolving Priorities: Quickly shifting focus and design direction based on new client needs or business objectives.

• Cross-functional Alignment: Ensuring designs meet the diverse requirements and expectations of various internal teams (CDM, Biz, Authors).

Learning & Development Opportunities:

• Tool Mastery: Deepening expertise in Adobe Illustrator, Photoshop, and Canva, and potentially exploring new design software.

• Design Specialization: Gaining exposure to specific areas like digital retail design, UI/UX principles, or motion graphics through project work.

• Industry Trends: Staying abreast of visual design trends, digital marketing best practices, and competitor strategies.

• Project Management: Developing enhanced skills in project tracking, stakeholder communication, and workflow optimization.

📝 Enhancement Note: The challenges are inherent to a fast-paced design role in a large, client-focused organization. The growth opportunities are geared towards expanding technical skills, gaining strategic design understanding, and improving project management capabilities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance creative design with strict brand guidelines. How did you approach it?" (Assesses understanding of brand adherence and creative problem-solving.)

• "Walk me through a visual asset you designed for a digital retail platform. What was the objective, your process, and the outcome?" (Evaluates practical application of skills and ability to articulate design rationale.)

• "How do you prioritize multiple design projects with competing deadlines?" (Tests time management, organizational skills, and ability to handle pressure.)

Company & Culture Questions:

• "What interests you about Concentrix and this Visual Designer role specifically?" (Gauges research into the company and role fit.)

• "How do you stay updated on the latest visual design trends and tools?" (Assesses commitment to continuous learning and industry awareness.)

Portfolio Presentation Strategy:

• Storytelling: Frame your portfolio projects as mini-case studies. Explain the problem, your solution (the design), and the impact or results.

• Highlight Key Skills: Verbally connect your project examples to the skills listed in the job description (e.g., "In this project, I leveraged my strong typography skills to...").

• Demonstrate Tool Proficiency: Be ready to discuss specific techniques used in your preferred design tools.

• Conciseness: Present your best work efficiently, respecting the interviewer's time. Be prepared to go deeper on specific projects if asked.

• Engage: Be ready to answer questions about your design choices and process. Show enthusiasm for your work.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical design skills, understanding of brand and digital platforms, strong communication, and adaptability, all supported by concrete examples from the candidate's portfolio.

📌 Application Steps

To apply for this Visual Designer position:

• Submit your application through the provided application link on the Concentrix careers portal.

• Portfolio Customization: Ensure your portfolio prominently features examples of visual asset creation for digital platforms, ideally demonstrating experience with digital retail spaces, brand consistency, and proficiency in Adobe Illustrator, Photoshop, and Canva. Tailor your portfolio to highlight the skills and responsibilities outlined in this job description.

• Resume Optimization: Update your resume to clearly articulate your 1+ years of relevant design experience, your Bachelor's degree in a design-related field, and your proficiency with the required design tools. Quantify achievements where possible (e.g., "Designed X assets for Y campaign, contributing to Z outcome").

• Interview Preparation: Practice articulating your design process, decision-making rationale, and experience with collaboration and project management. Prepare specific examples from your portfolio to answer potential interview questions.

• Company Research: Familiarize yourself with Concentrix's services, client base, and company culture. Understand their "intelligent transformation" and "tech-powered" approach to services, and how visual design contributes to that mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.