UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: Zensar

Location: Bangalore, Karnataka, India

Job Type: Full-time

Category: User Experience (UX) / User Interface (UI) Design, Digital Transformation Consulting

Date Posted: October 06, 2026

Experience Level: 10+ Years

🚀 Role Summary

• Drive the strategic vision and execution of customer experience (CX) and user interface (UI) design initiatives within the SFA-SFH CX landscape.

• Conduct comprehensive assessments of existing CX/UI capabilities, identifying areas for enhancement and aligning with business objectives.

• Lead stakeholder engagement across business, product, design, and technology teams to gather critical inputs and ensure unified expectations.

• Develop and present a detailed CX Refresh proposal, encompassing recommended approaches, scope, resource requirements, timelines, and investment.

• Champion user-centered design principles and accessibility standards to optimize user experience and deliver tangible business value.

📝 Enhancement Note: This role is positioned as a senior-level UX/UI Design position with a strong consulting and strategic component, focused on a "CX Refresh" initiative. The emphasis on understanding business objectives, stakeholder management, and proposal development indicates a need for a candidate who can not only design but also strategize and influence. The mention of "SFA-SFH CX landscape" suggests a focus on Sales Force Automation and/or Service Force Hub platforms, requiring an understanding of enterprise-level customer relationship management systems.

📈 Primary Responsibilities

• Understand and articulate business objectives and the current SFA-SFH CX landscape for targeted applications.

• Evaluate existing CX/UI design capabilities, assets, and resources across various internal teams.

• Collaborate closely with business, product, design, and technology stakeholders, including Sanjay (DV PM) and Yongqin (PO), to gather comprehensive inputs and align on expectations.

• Formulate and develop a strategic CX Refresh proposal, detailing the recommended execution approach and delivery model.

• Identify and prioritize opportunities for improving user experience, ensuring consistency, enhancing accessibility, and maximizing overall business value.

• Clearly define the scope of CX improvements, including all associated assumptions, dependencies, and potential risks.

• Provide a definitive recommendation on the optimal execution strategy for the CX Refresh initiative.

• Estimate the effort, timeline, resource requirements, and financial investment necessary for successful implementation, working in conjunction with the Lead ADT.

• Identify any capability gaps within the current team or resources and recommend necessary additional support, skills, or external resources.

• Present the CX Refresh proposal and strategic recommendations to key stakeholders and leadership for alignment, buy-in, and formal approval.

📝 Enhancement Note: The responsibilities highlight a blend of strategic consulting, project management, and hands-on design leadership. The candidate is expected to not only design but also to lead the strategic planning, resource allocation, and executive communication required for a significant CX overhaul. The explicit mention of named stakeholders (Sanjay, Yongqin) and the "Lead ADT" suggests a collaborative but structured project environment.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience. Experience:

• A minimum of 10 years of progressive experience in UX/UI design, with a significant portion dedicated to consulting and leading large-scale digital transformation or CX improvement initiatives.

• Proven track record of successfully managing complex projects from conception through to execution and stakeholder approval. Required Skills:

• CX/UI Design and Consulting: Deep expertise in user experience and user interface design principles, coupled with a strong consulting acumen to guide clients and internal teams.

• Design Thinking and User-Centered Design: Proficient in applying design thinking methodologies and user-centered design processes to solve complex problems and create intuitive, engaging user experiences.

• External Market & Industry Standards Perspective: In-depth knowledge of current industry trends, best practices, and emerging technologies in UX/UI design and digital experiences, with an ability to translate these into actionable strategies.

• Stakeholder Management: Exceptional ability to build rapport, manage expectations, and foster strong relationships with diverse stakeholders at all levels of an organization.

• Business Analysis and Requirement Discovery: Skilled in eliciting, analyzing, and documenting business and user requirements, translating them into effective design solutions.

• Effort Estimation and Planning: Competency in accurately estimating project effort, timelines, and resource needs for complex design and development initiatives.

• Executive Communication and Proposal Development: Proven ability to articulate complex ideas, strategies, and recommendations clearly and persuasively to executive leadership.

• Cross-functional Collaboration: Demonstrated experience working effectively with cross-functional teams, including product management, engineering, marketing, and business units.

• Accessibility Standards: Strong understanding of WCAG guidelines and best practices for designing inclusive and accessible digital products.

Preferred Skills:

• Experience with Sales Force Automation (SFA) and Service Force Hub (SFH) platforms or similar CRM ecosystems.

• Familiarity with agile development methodologies.

• Experience in global team collaboration and managing distributed design resources.

📝 Enhancement Note: The "10+" years of experience, coupled with the emphasis on consulting, stakeholder management, and proposal development, positions this as a senior or lead role. The "External market – Industry standards perspective" requirement is crucial for a consulting-focused role, implying the need to bring external best practices into the organization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated CX Strategy: Showcase a portfolio that clearly articulates your process for understanding business needs, conducting user research, and developing overarching CX strategies.

• Design Process & Deliverables: Include examples of end-to-end design processes, from wireframes and prototypes to high-fidelity UI designs and style guides, illustrating problem-solving and user-centricity.

• Consulting Engagement Examples: Present case studies that highlight your consulting experience, detailing how you've assessed existing systems, engaged stakeholders, and proposed actionable solutions for improvement.

• Impact & ROI Articulation: Provide evidence of how your design interventions have driven tangible business outcomes, such as increased user adoption, improved efficiency, or enhanced customer satisfaction. Quantifiable results are highly valued.

• Proposal Development Showcase: Include examples or descriptions of proposals you've developed for significant design initiatives, demonstrating your ability to scope, plan, and estimate resources.

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in mapping current-state user journeys and workflows, identifying pain points, and designing optimized future-state processes.

• System Implementation & Automation: Show understanding of how design integrates with system implementation and the potential for automating user interactions or workflows where appropriate.

• Measurement & Performance Analysis: Provide examples of how you've defined key performance indicators (KPIs) for design initiatives and tracked their performance post-implementation to measure success and inform future iterations.

📝 Enhancement Note: Given the consulting and strategic nature of the role, the portfolio should emphasize not just design execution but also strategic thinking, problem definition, stakeholder engagement, and the ability to present a compelling business case for design initiatives. The "CX Refresh proposal" is a key deliverable, so showcasing similar proposal development experience is vital.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Senior UX/UI Designer with 10+ years of experience in Bangalore, India, the estimated annual salary range is ₹20,00,000 to ₹35,00,000. This range accounts for the specialized consulting skills, strategic responsibilities, and the significant impact expected from this role. Factors such as specific experience, negotiation, and the final scope of the CX Refresh initiative may influence the exact compensation. Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Generous paid time off (PTO), including vacation, sick leave, and public holidays.

• Retirement savings plan (e.g., Provident Fund contribution).

• Professional development opportunities, including training, workshops, and conference attendance.

• Performance-based bonuses and incentives.

• Employee assistance program (EAP) for well-being support.

• Opportunities for career advancement within Zensar's global network. Working Hours:

• Standard working hours are typically 40 hours per week, Monday to Friday.

• Flexibility may be offered based on project needs and team collaboration requirements, with the expectation of meeting project deadlines and stakeholder availability, particularly given the on-site nature of the role.

📝 Enhancement Note: The salary estimate is based on research for senior UX/UI Design roles in Bangalore, India, considering the extensive experience and consulting focus. Benefits are generalized for a large IT services company like Zensar.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, Digital Transformation, Consulting. Zensar operates within the dynamic IT services sector, focusing on delivering digital solutions and experiences for enterprises. This context means the company is attuned to rapid technological advancements and evolving client needs in areas like customer experience.

Company Size: 10,000+ employees. This large size indicates a well-established organization with diverse capabilities, global reach, and structured career paths. For operations professionals, this often means access to a wide range of tools, resources, and opportunities for specialization, but also a need for strong process adherence and clear communication to navigate the organization effectively.

Founded: Zensar was founded in 1991. This long history suggests stability, deep industry experience, and a proven ability to adapt to market changes. It implies a blend of established processes and a drive for innovation to remain competitive.

Team Structure:

• Operations Team: This role likely sits within or closely collaborates with a dedicated Digital Transformation, CX, or Design practice within Zensar. The team is expected to be cross-functional, comprising UX/UI designers, business analysts, product managers, and technical leads.

• Reporting Structure: The UX/UI Designer will report to a senior leader within the design or digital transformation group, potentially a Head of Design, CX Lead, or a Program Manager. They will also work directly with project-specific leads like Sanjay (DV PM) and Yongqin (PO).

• Cross-functional Collaboration: The role is inherently collaborative, requiring close interaction with business stakeholders, product owners, development teams (Lead ADT), and potentially sales or client engagement teams to understand requirements and deliver solutions. The "ONE with Client" value emphasizes a strong client-centric approach in all collaborations.

Methodology:

• Data Analysis and Insights: Emphasis on using user research data, analytics, and stakeholder feedback to inform design decisions and justify recommendations.

• Workflow Planning and Optimization: A systematic approach to mapping, analyzing, and improving user journeys and internal processes to enhance efficiency and user satisfaction.

• Automation and Efficiency Practices: Leveraging design and technology to streamline processes, automate repetitive tasks, and improve overall operational efficiency.

Company Website: https://www.zensar.com/

📝 Enhancement Note: Zensar's tagline "experience-led everything" and purpose "Together, we shape experiences for better futures" strongly suggest a company culture where user experience is paramount. The core values of "One Zensar, Nurturing, Empowering, and Client Focus" provide insight into expected professional behaviors.

📈 Career & Growth Analysis

Operations Career Level: This is a senior-level UX/UI Designer role, functioning as a consultant within the organization. It requires not just execution but also strategic thinking, problem-solving, and the ability to influence decision-makers. The scope extends beyond individual design tasks to encompass the strategic direction and successful implementation of significant CX initiatives.

Reporting Structure: The designer will report to a senior management figure within the design or digital transformation domain and will collaborate closely with project managers, product owners, and technical leads. This structure allows for both mentorship from senior leaders and direct contribution to project teams.

Operations Impact: The role has a direct and significant impact on Zensar's ability to deliver value to its clients. By leading CX Refresh initiatives, the designer influences the usability, effectiveness, and business outcomes of digital solutions, directly contributing to client satisfaction, project success, and Zensar's reputation as a leader in digital experiences.

Growth Opportunities:

• Operations Skill Advancement: Potential to lead larger, more complex CX transformation programs, develop expertise in specific industry verticals, or specialize in areas like service design or design strategy.

• Leadership Development: Opportunities to mentor junior designers, lead design teams, and take on program management responsibilities for significant client engagements.

• Cross-functional Expertise: Gain deeper insights into business processes, product management, and technology implementation, broadening overall understanding of digital solution delivery.

• Client-Facing Roles: Develop into a trusted advisor role for clients, leading strategic design discussions and shaping digital roadmaps.

📝 Enhancement Note: The "10+" years of experience and the consulting nature of the role suggest that growth opportunities will involve increased strategic responsibility, leadership, and client advisory roles.

🌐 Work Environment

Office Type: The role is designated as "On-site," indicating a traditional office-based work environment. This typically involves working from a Zensar office location.

Office Location(s): Bengaluru-Electronic City, Shilpa Ananya Tech Park, 7th and 6th Floors, Sy. No .8, Infosys Drive, Electronic City Phase 2, Konappana Agrahara, Begur Hobli, Bangalore, Karnataka, 560100, India. This specific location in Electronic City, a major tech hub, suggests an environment conducive to innovation and collaboration within the IT sector.

Workspace Context:

• Collaborative Environment: The office setting in a tech park is likely designed to foster collaboration, with open spaces, meeting rooms, and shared work areas. This supports the cross-functional nature of the role.

• Tools and Technology: Access to standard office amenities, IT infrastructure, and potentially specialized design software and hardware provided by Zensar.

• Team Interaction: Ample opportunities for face-to-face interaction with colleagues, including project teams, design peers, and management, facilitating quick communication and ideation.

Work Schedule: As an on-site role, adherence to standard office hours is expected. However, given the project-driven nature of consulting and the need to align with global stakeholders, some flexibility may be required to accommodate different time zones or urgent project needs.

📝 Enhancement Note: The on-site requirement in a prominent tech hub like Electronic City, Bangalore, implies a dynamic and collaborative work environment typical of large IT service companies.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on relevant experience in UX/UI design, consulting, and stakeholder management.

• Technical/Design Assessment: You may be asked to complete a design exercise or present a portfolio case study to evaluate your design skills, problem-solving abilities, and understanding of user-centered principles. This will likely focus on how you approach a "CX Refresh" scenario.

• Stakeholder Interview(s): Interviews with key stakeholders, including Sanjay (DV PM) and Yongqin (PO), to assess your ability to understand business objectives, collaborate effectively, and communicate strategic recommendations.

• Leadership Interview: A final interview with senior leadership to discuss your strategic vision, leadership potential, and overall fit with Zensar's culture and values.

Portfolio Review Tips:

• Structure Your CX Refresh Proposal: Clearly outline your approach to assessing the "SFA-SFH CX landscape," your proposed solutions, the expected business value, and the implementation roadmap.

• Highlight Consulting Experience: Showcase projects where you've advised clients, managed expectations, and driven consensus among diverse stakeholders.

• Quantify Impact: Use data and metrics to demonstrate the positive outcomes of your past design work, such as improvements in user engagement, efficiency, or conversion rates.

• Demonstrate Design Thinking: Walk through your problem-solving process, user research methods, and how you translated insights into actionable design decisions.

• Tailor to Zensar: Briefly research Zensar's "experience-led everything" philosophy and core values, and be prepared to discuss how your approach aligns with these.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions that present a hypothetical CX challenge within an enterprise context (e.g., improving a specific user journey, streamlining a complex workflow).

• Strategic Thinking: Practice articulating your strategic approach to large-scale design initiatives, including how you would prioritize efforts, manage risks, and gain buy-in.

• Communication Skills: Rehearse presenting complex information concisely and persuasively, as you will be expected to present a "leadership-ready CX Refresh proposal."

📝 Enhancement Note: The interview process is designed to assess not only design proficiency but also strategic consulting capabilities, stakeholder management, and executive communication skills, reflecting the senior and influential nature of this role.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, InVision, or similar platforms for wireframing, UI design, and interactive prototyping.

• User Research Tools: Experience with tools for user interviews, surveys, usability testing (e.g., UserTesting.com, Qualtrics, SurveyMonkey), and analytics platforms.

• Collaboration & Project Management Tools: Familiarity with tools like Jira, Confluence, Asana, Trello, or Microsoft Teams for task management, documentation, and team communication.

Analytics & Reporting:

• Web Analytics Platforms: Experience with tools like Google Analytics, Adobe Analytics, or similar to understand user behavior and measure the impact of design changes.

• Data Visualization Tools: Familiarity with tools such as Tableau, Power BI, or Looker for creating dashboards and presenting data insights to stakeholders.

CRM & Automation:

• CRM Systems: Understanding of CRM platforms, particularly Sales Force Automation (SFA) and Service Force Hub (SFH) environments, and how UX/UI design impacts their usage.

• Workflow Automation Concepts: Awareness of how design can integrate with or be informed by workflow automation tools and processes.

📝 Enhancement Note: While specific tools aren't listed, the role implies a need for proficiency in the standard UX/UI design toolset, coupled with an understanding of analytics and project management platforms used in enterprise IT consulting.

👥 Team Culture & Values

Operations Values:

• Client Focus: A strong commitment to understanding and meeting client needs, ensuring that all design solutions deliver tangible business value and enhance the client's customer experience.

• One Zensar: Working collaboratively across teams and geographies, fostering a unified approach to client delivery and internal processes.

• Nurturing & Empowering: A culture that supports professional growth, skill development, and empowers individuals to take initiative and contribute their best work.

• Experience-Led Everything: A core belief in prioritizing user and customer experiences in all digital product development and service delivery. This translates to a data-driven and user-centric approach in design.

• Innovation: A drive to explore new ideas, technologies, and methodologies to create cutting-edge digital solutions.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where designers work closely with business analysts, product managers, and developers, acting as a bridge between user needs and technical implementation.

• Process Review & Feedback: An open culture for iterative design, where feedback is actively sought and incorporated, and processes are continuously refined for efficiency and effectiveness.

• Knowledge Sharing: Encouragement of sharing best practices, insights, and learnings across teams to foster collective growth and maintain high standards of design excellence.

📝 Enhancement Note: Zensar's stated values and tagline provide a clear picture of the company culture, emphasizing client-centricity, collaboration, and a deep commitment to user experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Enterprise Landscapes: Understanding and improving the CX within intricate SFA-SFH systems and other enterprise applications can be challenging due to their complexity and established user behaviors.

• Balancing Stakeholder Needs: Aligning diverse stakeholder expectations (business, product, technology) while advocating for user-centered design can require strong negotiation and communication skills.

• Driving Change in Established Systems: Implementing a "CX Refresh" often involves overcoming resistance to change and demonstrating clear value to justify new approaches and investments.

• Measuring Design Impact: Quantifying the ROI of design initiatives, especially in complex enterprise environments, requires robust data collection and analytical capabilities.

Learning & Development Opportunities:

• Advanced CX Strategy: Opportunities to deepen expertise in strategic CX planning, service design, and digital transformation consulting.

• Industry Certifications: Potential to pursue certifications in design thinking, Agile methodologies, or specific CX frameworks.

• Mentorship Programs: Access to mentorship from senior leaders within Zensar's design and digital transformation practices.

• Exposure to Diverse Industries: Work on projects for a wide range of leading enterprises across various sectors, broadening industry knowledge and experience.

📝 Enhancement Note: The challenges are inherent to senior consulting roles within large IT organizations, focusing on complexity, stakeholder management, and demonstrating value. Growth opportunities align with career progression in design leadership and strategic consulting.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for assessing an existing CX landscape and developing a comprehensive refresh proposal, similar to the one required for the SFA-SFH applications." (Focus on your methodology, stakeholder engagement, and deliverables.)

• "How would you balance the needs of different stakeholders (e.g., business, product, engineering) while advocating for user-centered design principles in a complex enterprise environment?" (Highlight your communication, negotiation, and consensus-building skills.)

• "Walk us through a time you identified a significant opportunity to improve user experience or business value through design. What was your approach, and what were the outcomes?" (Prepare a case study demonstrating problem-solving, process, and impact.) Company & Culture Questions:

• "How does Zensar's philosophy of 'experience-led everything' resonate with your approach to UX/UI design?" (Connect your values and methods to the company's core tenets.)

• "Describe your experience working in a large, global organization. How do you ensure effective collaboration and communication across teams?" (Address your ability to fit into a large organizational structure and collaborate effectively.)

• "How do you measure the success and ROI of your design initiatives? Can you provide an example?" (Focus on data-driven approaches and quantifiable results.) Portfolio Presentation Strategy:

• Structure Your Narrative: Begin with the business problem or user need, detail your process and solutions, and conclude with the measurable impact and learnings.

• Focus on the "CX Refresh" Proposal: Be prepared to discuss how you would structure and present a proposal for a significant CX overhaul, including scope, resources, and recommendations.

• Highlight Stakeholder Management: Emphasize instances where you successfully managed stakeholder expectations, secured buy-in, and navigated complex organizational dynamics.

• Showcase Strategic Thinking: Go beyond just visual design; explain the strategic rationale behind your design decisions and how they align with business objectives.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, consulting skills, and the ability to articulate value proposition clearly, aligning with the senior and client-facing nature of the role.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided link on the Zensar careers portal.

• Curate Your Portfolio: Select 2-3 key projects that best showcase your experience in strategic CX assessment, proposal development, user-centered design, and stakeholder management. Ensure your portfolio clearly articulates the business problem, your process, your solutions, and the quantifiable impact.

• Tailor Your Resume: Optimize your resume to highlight your 10+ years of experience, specifically emphasizing consulting engagements, CX refresh initiatives, and leadership in design. Use keywords from the job description such as "CX Refresh," "Stakeholder Management," "Design Thinking," and "Proposal Development."

• Prepare Your Portfolio Presentation: Practice walking through your selected portfolio pieces, focusing on the "CX Refresh" proposal aspect. Be ready to discuss your strategic approach, how you would engage stakeholders like Sanjay and Yongqin, and estimate resources with the Lead ADT.

• Research Zensar: Familiarize yourself with Zensar's "experience-led everything" philosophy, core values (One Zensar, Nurturing, Empowering, Client Focus), and their approach to digital transformation. Be prepared to articulate how your skills and experience align with their culture and objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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