UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: The Hong Kong Jockey Club

Location: Sha Tin, Hong Kong

Job Type: Full-time

Category: Digital Product Design / Operations Technology

Date Posted: September 3, 2026

Experience Level: Mid-Senior Level (5-7 years)

Remote Status: On-site

🚀 Role Summary

• Lead the design and development of user experiences for digital transformation initiatives across platforms like mobile apps and websites.

• Translate complex business requirements into intuitive and effective user-centered digital solutions.

• Drive product development lifecycle stages, including user research, wireframing, prototyping, usability testing, and user acceptance testing (UAT).

• Collaborate with cross-functional teams, including IT, external vendors, and business stakeholders, to define project scope, timelines, and deliverables.

• Analyze customer experience data to identify improvement opportunities and implement data-driven strategies for enhanced user engagement and satisfaction.

• Ensure all digital solutions adhere to relevant policies, including responsible gambling practices, and contribute to the Club's mission of societal betterment.

📝 Enhancement Note: While the role is titled "UX/UI Designer," the responsibilities heavily lean into project management, digital transformation strategy, and cross-functional collaboration, indicating a hybrid role that requires strong operational understanding of product delivery and stakeholder management. The emphasis on "Accelerate our Platform, Product, People, Performance and Potential" (AOP) program suggests a strategic operational focus beyond pure design.

📈 Primary Responsibilities

• Oversee and manage digital transformation projects, ensuring successful delivery of features for mobile applications and websites.

• Conduct comprehensive user research, including user interviews, surveys, and persona development, to inform design decisions.

• Develop detailed wireframes, site architectures, user flows, and interactive prototypes to visualize and validate design concepts.

• Execute rigorous usability testing and user acceptance testing (UAT) to identify and resolve design flaws before launch.

• Collaborate closely with IT, development teams, and external vendors to ensure seamless integration and timely project completion.

• Analyze customer experience data and key performance indicators (KPIs) to identify areas for optimization and implement actionable improvement plans.

• Ensure all digital products comply with the Club's policies, including responsible gambling regulations and data privacy requirements.

• Support product launch activities by coordinating with marketing, communications, and operational teams for effective rollout.

• Stay abreast of emerging trends, technologies, and best practices in UX/UI design, digital product development, and project management.

• Provide guidance, mentorship, and constructive feedback to junior team members, fostering a culture of design excellence and continuous learning.

📝 Enhancement Note: The responsibilities listed extend beyond traditional UX/UI design, encompassing project management, strategic input, and operational oversight of digital products. This suggests the candidate will be involved in the end-to-end delivery of digital solutions, requiring a blend of design acumen and operational execution.

🎓 Skills & Qualifications

Education: Bachelor's degree or above in Information Technology, Computer Science, Multimedia Design, or a related discipline.

Experience: 5-7 years of progressive experience in UX/UI design, digital solutions consulting, mobile app experience design, and technology project management.

Required Skills:

• Proven expertise in UX/UI design principles and methodologies, with a strong portfolio showcasing user-centered design solutions.

• Demonstrated experience in conducting user research, including qualitative and quantitative methods.

• Proficiency in creating wireframes, site architectures, user flows, and interactive prototypes using industry-standard tools (e.g., Figma, Sketch, Adobe XD).

• Solid understanding of user-centred design principles and human-computer interaction (HCI).

• Experience working within agile development environments, including Scrum or Kanban methodologies.

• Ability to translate complex business requirements into intuitive and effective digital solutions.

• Strong analytical and problem-solving skills, with a data-driven approach to design optimization.

• Excellent communication, presentation, and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.

• Familiarity with digital application development project management. Preferred Skills:

• Project Management Professional (PMP) certification.

• Product Owner or Product Manager certification (e.g., CSPO, SAFe PO/PM).

• Experience in managing digital application development projects from inception to launch.

• Familiarity with the gaming or lottery industry, particularly with responsible gambling considerations.

• Experience with A/B testing and other experimentation frameworks.

• Knowledge of front-end development principles (HTML, CSS, JavaScript) to facilitate better collaboration with developers.

📝 Enhancement Note: The emphasis on PMP certification and Product Owner/Manager certifications suggests a need for candidates who can manage projects with a strategic product mindset, aligning with the broader "AOP" program's goals of accelerating platform and product development.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a strong track record in UX/UI design for web and mobile applications.

• Case studies that highlight the end-to-end design process, from initial research and ideation to final implementation and impact.

• Examples of wireframes, user flows, interactive prototypes, and high-fidelity mockups.

• Evidence of user research methodologies employed and insights derived.

• Documentation of usability testing results and how feedback influenced design iterations. Process Documentation:

• Showcase understanding of the agile development lifecycle and how UX/UI design integrates within it.

• Demonstrate experience in translating business requirements into functional design specifications.

• Provide examples of collaboration with IT and development teams to ensure design feasibility and successful implementation.

• Highlight experience in iterative design processes, user feedback loops, and continuous improvement strategies.

• Include examples of how data analysis informed design decisions and led to measurable improvements in user experience.

📝 Enhancement Note: Given the project management and digital transformation aspects of the role, the portfolio should not only showcase design artifacts but also evidence of project leadership, problem-solving, and quantifiable impact on user engagement and business objectives.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a UX/UI Designer with 5-7 years of experience in Hong Kong, and considering the employer's profile as a large, established organization, a competitive salary range is estimated between HKD 45,000 to HKD 70,000 per month. This range accounts for the specialized skills, project management responsibilities, and the significant impact expected within the AOP program.

Benefits:

• Competitive salary package.

• Comprehensive health insurance coverage.

• Retirement savings plan (e.g., MPF contribution).

• Generous annual leave and public holiday allowance.

• Opportunities for professional development, training, and certifications.

• Access to employee well-being programs and resources.

• Potential for performance-based bonuses.

Working Hours: 40 hours per week, typically Monday to Friday. The role is on-site, requiring full-time presence at the Sha Tin office. While standard hours apply, flexibility may be available based on project needs and team agreements, with an emphasis on delivering results and meeting project milestones.

📝 Enhancement Note: The salary estimate is based on research of similar UX/UI Designer roles with project management responsibilities in Hong Kong. The Club's stature and the strategic importance of the AOP program suggest compensation would be at the higher end of this range for a highly qualified candidate.

🎯 Team & Company Context

🏢 Company Culture

Industry: The Hong Kong Jockey Club operates in a unique integrated business model encompassing racing, membership, sports wagering, lottery, and significant charitable contributions. This position is within the "AOP" (Accelerate our Platform, Product, People, Performance and Potential) program, focused on digital transformation.

Company Size: The Hong Kong Jockey Club is a very large organization, employing over 30,000 people, making it one of the largest employers in Hong Kong. This scale implies robust processes, significant resources, and a structured corporate environment.

Founded: Founded in 1884, the Club has a long and distinguished history, deeply embedded in the social and economic fabric of Hong Kong, with a mission to better society.

Team Structure:

• The role is part of the "AOP" program team, a dedicated unit focused on digital transformation and innovation.

• This team is likely comprised of specialists across product management, technology, operations, delivery, and change management.

• The UX/UI Designer will report into a program management or digital product lead, with close collaboration across IT, business units, and potentially external vendor teams.

• Cross-functional collaboration is essential, working with stakeholders from various departments to gather requirements and deliver solutions that meet diverse needs. Methodology:

• The AOP program emphasizes innovation, delivery excellence, and creating next-generation experiences.

• Agile methodologies are likely employed for product development and project delivery, fostering iterative progress and responsiveness to change.

• Data analysis and customer experience insights are key drivers for decision-making and continuous improvement.

• A strong focus on collaboration and problem-solving to address complex challenges and deliver meaningful impact.

Company Website: https://careers.hkjc.com/

📝 Enhancement Note: The Club's dual mission of operating a business and contributing to charity creates a unique culture. The AOP program's strategic importance suggests a dynamic and forward-thinking environment within this established institution, where operational efficiency and social impact are both paramount.

📈 Career & Growth Analysis

Operations Career Level: This position is positioned as a Mid-Senior level role, requiring 5-7 years of experience. It involves significant responsibility for managing digital transformation projects and influencing product design, moving beyond purely individual contributor design tasks.

Reporting Structure: The UX/UI Designer will likely report to a Program Manager, Digital Product Lead, or Head of Digital Transformation within the AOP program. They will collaborate closely with Product Owners, IT leads, and business stakeholders.

Operations Impact: The role has a direct impact on the Club's digital strategy and operational efficiency by enhancing user experiences across critical platforms. Success in this role contributes to increased customer engagement, operational effectiveness of digital services, and ultimately, the achievement of the Club's business and charitable objectives.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX/UI design, user research, or product strategy.

• Leadership: Transition into roles such as Senior UX/UI Designer, Lead UX Designer, Product Owner, or Project Manager within the AOP program or other digital initiatives.

• Skill Development: Opportunities to gain certifications in Agile methodologies (e.g., CSPO, PMP), product management, or specialized design software.

• Cross-functional Exposure: Gain broader understanding of business operations, technology infrastructure, and strategic planning through close collaboration with various departments.

• Mentorship: Potential to mentor junior designers and contribute to the development of the design practice within the Club.

📝 Enhancement Note: The integrated nature of the Club's business and the strategic focus of the AOP program offer unique growth paths. Candidates can leverage this role to gain experience in a complex, mission-driven organization with significant digital transformation initiatives.

🌐 Work Environment

Office Type: The role is based on-site at the Club's facilities in Sha Tin, Hong Kong. This suggests a professional office environment with dedicated workspaces.

Office Location(s): Sha Tin District, New Territories, Hong Kong. This location is well-connected and likely offers modern amenities within the Club's extensive operational footprint.

Workspace Context:

• Collaborative Environment: Expect a dynamic workspace that encourages collaboration with designers, developers, product managers, and business stakeholders.

• Tools & Technology: Access to industry-standard design software, project management tools, and other technologies necessary to perform the role effectively.

• Team Interaction: Regular team meetings, workshops, and design reviews are expected, fostering a strong sense of teamwork and shared purpose.

• Focus on Design Excellence: The environment will likely support a culture that values user-centricity, innovation, and high-quality design outputs.

Work Schedule: Standard full-time hours (approximately 40 hours per week) are expected, primarily Monday through Friday. Given the project-driven nature of digital transformation, occasional flexibility may be required to meet critical deadlines or support product launches.

📝 Enhancement Note: The on-site requirement in Sha Tin means candidates should be comfortable with commuting to this location. The Club's scale and history suggest a well-organized and professional work environment designed to support its diverse operations.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit resume and portfolio through the HKJC careers portal.

• Initial Screening: HR and hiring team will review applications and portfolios for relevant experience and qualifications.

• Technical/Design Interview: An interview focusing on UX/UI design skills, project experience, problem-solving abilities, and portfolio walkthrough. Candidates may be asked to present case studies.

• Project Management/Strategy Interview: An interview assessing project management capabilities, understanding of digital transformation, stakeholder management, and strategic thinking, potentially with a focus on the AOP program's objectives.

• Cultural Fit Interview: Discussion with team members or leadership to assess alignment with the Club's values, collaborative style, and mission.

• Final Interview: A concluding interview with senior leadership to discuss the role, expectations, and potential career path.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your UX/UI design skills, problem-solving approach, and impact, particularly those relevant to digital products or transformation.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the challenges you faced, and the quantifiable results or impact achieved.

• Highlight Process: Detail your UX process, from user research and persona creation to wireframing, prototyping, and usability testing. Show how you iterated based on feedback.

• Showcase Impact: Quantify your contributions wherever possible. Use metrics related to user engagement, conversion rates, task completion times, or user satisfaction improvements.

• Tailor to the Role: Emphasize projects that demonstrate experience with mobile apps, websites, digital transformation, and ideally, complex stakeholder environments.

Challenge Preparation:

• Case Study Presentation: Be prepared to present a detailed case study from your portfolio, focusing on your problem-solving methodology and the impact of your design decisions.

• Hypothetical Scenarios: Anticipate questions about how you would approach specific design challenges or improve existing digital products within the Club's context (e.g., enhancing the betting experience, improving membership portal usability).

• Agile & Project Management: Understand common agile ceremonies and how UX/UI designers contribute effectively within them. Be ready to discuss your experience with project timelines, stakeholder communication, and managing design deliverables.

• Responsible Gambling: Consider how UX/UI design can support responsible gambling practices and user well-being.

📝 Enhancement Note: The interview process is likely to be thorough, given the Club's scale and the strategic importance of the AOP program. A strong, well-documented portfolio that demonstrates both design expertise and project execution capabilities will be critical.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design Software: Proficiency in tools such as Figma, Sketch, Adobe XD, InVision, or similar for wireframing, prototyping, and visual design.

• User Research Tools: Experience with survey platforms (e.g., SurveyMonkey, Typeform), user testing platforms (e.g., UserTesting.com), and analytics tools for gathering user insights.

• Prototyping Tools: Advanced skills in creating interactive prototypes to simulate user flows and gather feedback.

Analytics & Reporting:

• Web Analytics: Familiarity with tools like Google Analytics, Adobe Analytics, or similar for tracking user behavior, engagement, and conversion rates on websites and apps.

• Data Visualization: Experience with tools that can help visualize user data and design performance metrics (e.g., Tableau, Power BI, or built-in features of analytics platforms).

CRM & Automation:

• While not directly a CRM role, understanding how UX/UI designs integrate with CRM systems and marketing automation platforms would be beneficial for a holistic view of the customer journey.

• Familiarity with project management and collaboration tools like Jira, Confluence, Asana, Trello, or Monday.com is essential for working in an agile environment.

📝 Enhancement Note: The role requires a strong command of standard UX/UI design tools. Familiarity with analytics and project management platforms is also crucial for understanding the operational impact of design decisions and collaborating effectively within agile teams.

👥 Team Culture & Values

Operations Values:

• Societal Betterment: A core value of the Club, translating to a focus on delivering services that benefit the community and support responsible practices.

• Integrity & Responsibility: Upholding high ethical standards, particularly in areas like responsible gambling and fair play.

• Excellence & Innovation: A drive to continuously improve, innovate, and deliver world-class experiences and services.

• Collaboration & Teamwork: A strong emphasis on working together across departments to achieve common goals.

• Customer Focus: Prioritizing the needs and experiences of customers, members, and the wider community.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where designers work closely with product managers, developers, IT specialists, marketing, and business stakeholders.

• Data-Driven Dialogue: Discussions and decisions are likely to be informed by data and user insights, fostering a rational and objective approach to problem-solving.

• Constructive Feedback: A culture that encourages open communication and constructive feedback to drive continuous improvement in design and processes.

• Mission-Oriented: A shared commitment to the Club's dual mission of business success and community contribution, which permeates team interactions and project goals.

📝 Enhancement Note: The blend of a large, established organization with a mission-driven approach and a forward-looking digital transformation program creates a unique cultural dynamic. Candidates should be prepared for a professional, collaborative, and impact-oriented work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating diverse requirements from various business units and ensuring user needs remain central to design decisions.

• Integrating Legacy Systems: Working within an established organization may involve integrating new digital experiences with existing, potentially older, technology infrastructure.

• Driving Adoption of New Designs: Ensuring effective user adoption and understanding of new digital features and platforms, especially within a large user base.

• Maintaining Design Consistency: Ensuring a cohesive and consistent user experience across multiple platforms and touchpoints within the Club's extensive digital ecosystem.

• Pace of Digital Transformation: Keeping pace with rapid technological advancements and evolving user expectations in the digital landscape.

Learning & Development Opportunities:

• Advanced UX/UI Techniques: Opportunities to attend workshops or online courses focused on cutting-edge design trends, user research methodologies, and interaction design.

• Project Management Skills: Pursuing certifications like PMP or Agile-specific credentials to enhance project leadership capabilities.

• Product Strategy: Developing a deeper understanding of product management principles and contributing to product roadmaps.

• Industry Events: Attending relevant conferences and events to gain insights into the latest digital trends and network with industry professionals.

• Mentorship Programs: Participating in formal or informal mentorship programs to learn from experienced leaders within the Club.

📝 Enhancement Note: The challenges presented are common in large organizations undergoing digital transformation, offering valuable experience in navigating complex environments and driving significant change. The growth opportunities are robust, supporting career advancement within a well-resourced institution.

💡 Interview Preparation

Strategy Questions:

• "How would you approach redesigning the user experience for our mobile betting app to improve engagement and compliance with responsible gambling guidelines?"

• "Describe a time you had to balance conflicting stakeholder requirements for a digital project. What was your process and outcome?"

• "How do you ensure your UX/UI designs are accessible and inclusive for a diverse user base?"

• "What are your strategies for conducting user research on a tight deadline, and how do you translate research findings into actionable design improvements?" Company & Culture Questions:

• "What interests you about The Hong Kong Jockey Club and its mission, beyond this specific role?"

• "How do you see your UX/UI design skills contributing to our digital transformation efforts within the AOP program?"

• "Describe your experience working in an agile environment. How do you collaborate with developers and product owners?"

• "How do you stay updated on the latest UX/UI design trends and technologies?" Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of the project, then dive into the problem statement, your role, the user research conducted, your design process (wireframes, prototypes, iterations), key challenges, and finally, the outcomes and impact with metrics.

• Visuals: Use high-quality visuals of your designs, prototypes, and user flows. Ensure they are clear, well-annotated, and easy to understand.

• Storytelling: Frame each project as a narrative. Explain the 'why' behind your decisions and how you overcame obstacles.

• Quantify Impact: Wherever possible, present data that demonstrates the success of your designs, such as increased conversion rates, reduced task completion times, or improved user satisfaction scores.

• Engagement: Be prepared to answer questions about your design choices and be open to discussing alternative approaches.

📝 Enhancement Note: Preparation should focus on showcasing a blend of design expertise, project management acumen, and an understanding of the Club's unique operational and societal mission. Demonstrating how your skills align with driving digital transformation and enhancing user experience will be key.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your resume and a comprehensive UX/UI design portfolio through the application link provided on the HKJC careers website.

• Portfolio Customization: Ensure your portfolio prominently features projects related to digital product development, mobile app design, website redesigns, and user-centered design processes. Highlight case studies with clear problem statements, your design methodology, and quantifiable results.

• Resume Optimization: Tailor your resume to highlight experience in UX/UI design, project management (especially within agile frameworks), user research, prototyping, and digital transformation initiatives. Use keywords from the job description and operations industry terms.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on your problem-solving approach, design rationale, and the impact of your work. Be ready to discuss your experience with agile methodologies and stakeholder management.

• Company Research: Thoroughly research The Hong Kong Jockey Club, its mission, its integrated business model, and the AOP program's objectives. Understand how your role contributes to the Club's broader goals, including societal betterment and responsible practices.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.