UX UI Designer-2

📍 Job Overview

Job Title: UX UI Designer-2

Company: Telesure Investment Holdings (TIH)

Location: Johannesburg, Gauteng, South Africa

Job Type: FULL_TIME

Category: Product Design / User Experience Operations

Date Posted: June 25, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on the strategic design of user interfaces and user experiences for digital products, integrating research, testing, and iterative design processes.

• Key responsibilities include translating high-level business requirements into intuitive and functional user interfaces, and developing customer experience mapping to identify and address pain points.

• The position emphasizes collaboration with cross-functional teams to conceptualize and develop innovative product solutions that meet evolving customer needs.

• Candidates will be expected to contribute to process improvement and innovation initiatives, ensuring digital products align with market trends and best practices in user-centric design.

📝 Enhancement Note: While the job title is "UX UI Designer," the detailed responsibilities indicate a strong leaning towards product design operations, customer experience strategy, and process improvement within the digital product development lifecycle. This role is not purely creative design but involves operationalizing design principles for business impact.

📈 Primary Responsibilities

• Design and Conceptualization: Collaborate with cross-functional teams to conceptualize digital products and services, using data-driven insights to inform original design ideas and strategic decisions.

• Customer Experience Mapping: Conduct and implement customer journey mapping, voice of the customer initiatives, and qualitative touchpoint analysis to identify customer pain points, and recommend strategies for enhancing customer interactions.

• Customer Needs/Experience Research: Perform comprehensive research and data analysis to develop a deep understanding of customer segments, market trends, and evolving needs, translating these insights into actionable design strategies.

• Product and Solution Development: Define and deliver user-centered products and services that effectively meet customer needs, leveraging established systems and best practices for product development.

• Internal Client Relationship Management: Build and maintain strong working relationships with internal stakeholders, providing high-quality professional services and design solutions with guidance from senior colleagues.

• Improvement / Innovation: Proactively identify shortcomings in existing processes, systems, and procedures, and leverage established change management frameworks to implement improvements and foster innovation.

• Customer Experiences Implementation: Support the successful implementation of customer experience initiatives, tools, and processes, including conducting user testing and gathering feedback for continuous enhancement.

• Personal Capability Building: Actively participate in assessment and development planning, engage in formal and informal training, and stay abreast of technological advancements, industry regulations, and best practices through continuous learning and professional networking.

📝 Enhancement Note: The responsibilities extend beyond traditional UX/UI design, incorporating elements of customer experience operations, strategic product development, and continuous process improvement. This suggests a need for candidates who can bridge design thinking with operational execution within a financial services context.

🎓 Skills & Qualifications

Education:

• Matric / Grade 12 / SAQA Accredited Equivalent (Essential)

• A relevant design-related qualification (degree, diploma, or certificate) (Essential) Experience:

• 3 or more years of direct UX/UI design experience (Essential)

• Experience within the Financial Services industry (Advantageous) Required Skills:

• UX Design Principles: Deep understanding of user-centered design methodologies, information architecture, interaction design, and usability best practices.

• UI Design Execution: Proficiency in creating visually appealing, intuitive, and functional user interfaces, including wireframing, prototyping, and visual design.

• Customer Journey Mapping: Ability to conduct and interpret customer journey mapping, identifying pain points and opportunities for improvement within digital product interactions.

• Data Analysis & Research: Skill in gathering and analyzing qualitative and quantitative data to inform design decisions and understand customer needs and behaviors.

• Cross-Functional Collaboration: Proven ability to work effectively with product managers, developers, and business stakeholders to translate requirements into design solutions.

Preferred Skills:

• Financial Services Domain Knowledge: Familiarity with the unique regulatory environment, customer expectations, and product types within the financial services sector.

• Prototyping Tools: Advanced proficiency in industry-standard prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).

• Agile Methodologies: Experience working within Agile development frameworks, contributing to sprint planning and iterative design cycles.

• Usability Testing: Experience in planning, conducting, and analyzing usability tests to validate design concepts and identify areas for refinement.

• Design Systems: Familiarity with the creation and maintenance of design systems to ensure consistency and efficiency across digital products.

📝 Enhancement Note: The emphasis on "3 or more years" and the "Advantageous" financial services experience suggests a mid-level role where candidates are expected to contribute independently but may still benefit from senior guidance. The "Essential" qualifications highlight foundational design skills, while "Advantageous" skills point to areas where candidates can differentiate themselves and demonstrate immediate value.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-3 detailed case studies demonstrating your end-to-end UX/UI design process for digital products, highlighting problem identification, research, ideation, design execution, and outcomes.

• Problem-Solution Framing: Clearly articulate the business or user problem addressed in each case study and how your design solutions effectively solved it, quantifying impact where possible.

• Design Iteration Examples: Include examples of design iterations, user feedback integration, and how you adapted designs based on testing or stakeholder input.

• Visual Design Excellence: Demonstrate strong visual design skills with examples of polished UI designs, style guides, or component libraries that emphasize aesthetic appeal and brand consistency.

Process Documentation:

• Workflow Visualization: Be prepared to discuss and potentially visualize your typical design workflow, from initial concept to final handoff to development, emphasizing collaboration points and decision-making processes.

• Tool Proficiency Showcase: Highlight your proficiency with key design and prototyping tools within your portfolio examples, showing how you leverage them to achieve specific design objectives.

• User Research Integration: Demonstrate how user research and testing findings were integrated into your design process, showing evidence of data-informed design decisions.

📝 Enhancement Note: For a mid-level UX/UI Designer role, a portfolio is critical. It needs to showcase not just aesthetic talent but also a structured, problem-solving approach. The emphasis on "outcomes" and "quantifying impact" suggests a need to demonstrate how design contributes to business objectives, a key aspect of operations.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a UX UI Designer with 2-5 years of experience in Johannesburg, South Africa, the estimated annual salary range is R350,000 - R550,000. This range accounts for the "Essential" experience requirement and the "Advantageous" industry experience, with potential for higher compensation for exceptional candidates or those with direct financial services experience. Benefits:

• Comprehensive Health Insurance: Access to medical aid and potentially other health benefits, crucial for employee well-being.

• Retirement Fund Contributions: Contributions to a provident fund or pension scheme, supporting long-term financial security.

• Paid Time Off: Generous annual leave, sick leave, and public holiday allowances, promoting work-life balance.

• Professional Development Opportunities: Budget for training, conferences, and certifications to support continuous learning and skill enhancement in UX/UI design and related fields.

• Employee Assistance Programs: Access to confidential counseling and support services for personal and work-related challenges.

• Potential for Performance Bonuses: Opportunities for bonuses tied to individual and company performance, recognizing contributions to business success.

Working Hours:

• Standard full-time working hours are expected to be approximately 40 hours per week, typically Monday to Friday. While the role is on-site, there may be some flexibility depending on team needs and project deadlines.

📝 Enhancement Note: Salary estimates are based on publicly available data for UX/UI Designer roles in Johannesburg, South Africa, considering the specified experience level and the financial services industry context. Benefits are typical for established organizations in the region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Insurance and Investment Holdings). TIH is a significant player in the South African financial services landscape, operating multiple well-known brands. This context implies a need for design solutions that are compliant, secure, and trustworthy, while still being user-friendly.

Company Size: Large Enterprise (TIH is part of a larger group, suggesting a structured corporate environment with established processes and resources). This size often means opportunities for career growth and exposure to complex projects.

Founded: Telesure Investment Holdings (TIH) has a history of growth and acquisition, establishing itself as a key financial services group. This longevity suggests stability and a commitment to evolving with market demands.

Team Structure:

• The UX UI Designer will likely be part of a broader Digital Product Development, Marketing, or IT team.

• This team will include roles such as Product Managers, Business Analysts, Developers (Front-end and Back-end), QA Testers, and potentially other Designers or UX Researchers.

• Reporting will likely be to a Design Lead, UX Manager, or Head of Digital Product. Methodology:

• Data-Driven Design: Emphasis on using customer data, analytics, and user feedback to inform design decisions and measure success.

• Agile Development: Likely adherence to Agile or Scrum methodologies, requiring close collaboration with development teams and iterative design cycles.

• Customer-Centricity: A core focus on understanding and meeting customer needs throughout the product lifecycle.

• Continuous Improvement: A culture that encourages identifying and implementing process enhancements and innovations.

Company Website: https://www.tihsa.co.za/

📝 Enhancement Note: Understanding TIH's position as a financial services provider is crucial. Designs must balance innovation with regulatory compliance and customer trust. The company's size suggests a well-defined operational framework.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX UI Designer. Candidates are expected to contribute independently to design projects, manage their workload effectively, and collaborate with cross-functional teams. They are beyond entry-level and are expected to have a solid grasp of design principles and processes, with the ability to influence design outcomes.

Reporting Structure: The UX UI Designer will report to a Design Lead, UX Manager, or a similar senior role within the digital product or innovation department. This structure provides mentorship and guidance while allowing for autonomy in design execution.

Operations Impact: The role's impact is directly tied to enhancing the user experience of TIH's digital products. This includes improving customer acquisition rates, increasing customer satisfaction and retention, reducing support costs through intuitive design, and ensuring brand consistency across all digital touchpoints. Effective UX/UI design operations can directly influence revenue generation and operational efficiency.

Growth Opportunities:

• Senior UX UI Designer: Progression to a senior role involves taking on more complex projects, mentoring junior designers, and contributing to design strategy at a higher level.

• UX Lead/Manager: Opportunity to lead a design team, manage design projects, and influence the overall design vision and operational processes.

• Product Design Specialist: Specialization in areas like user research, interaction design, or design systems, becoming a subject matter expert.

• Cross-Functional Moves: Potential to transition into Product Management or Business Analysis roles, leveraging a strong understanding of user needs and product development.

📝 Enhancement Note: The growth path from a mid-level UX UI Designer typically involves increasing responsibility, strategic input, and leadership. In an operations context, this means not just designing but also optimizing the design process itself and demonstrating its business value.

🌐 Work Environment

Office Type: The role is based in "Auto and General Park," likely a dedicated office park or corporate campus for TIH and its associated brands. This suggests a professional, structured, and potentially collaborative office environment.

Office Location(s): Johannesburg, Gauteng, South Africa. This location is a major economic hub, offering good accessibility and a vibrant professional community.

Workspace Context:

• Collaborative Spaces: Expect a mix of individual workstations and collaborative areas designed for team brainstorming, design reviews, and cross-functional meetings.

• Technology Access: Access to industry-standard design software, hardware, and IT support necessary for executing design tasks effectively.

• Team Interaction: Regular interaction with product teams, developers, and stakeholders, fostering a dynamic and communicative work environment. The on-site nature promotes direct collaboration and team cohesion.

Work Schedule:

• The standard 40-hour work week will likely be observed from Monday to Friday. While the role is on-site, the company may offer some degree of flexibility in start/end times, provided project deadlines and team collaboration needs are met. This structure supports the operational need for consistent team presence and availability.

📝 Enhancement Note: The on-site requirement in Johannesburg emphasizes the value TIH places on in-person collaboration, team synergy, and direct communication, which are often beneficial for complex design and product development operations requiring immediate feedback loops.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, salary expectations, and cultural fit.

• Technical Interview/Portfolio Review: A more in-depth discussion with the hiring manager or senior design team members. This will involve a thorough review of your portfolio, focusing on your design process, problem-solving skills, and the impact of your work. Expect to discuss your case studies in detail.

• Practical Exercise/Challenge: You may be given a design challenge or a case study to complete within a set timeframe. This assesses your ability to apply your skills to a specific problem, your thought process, and your execution.

• Cross-Functional Interview: An interview with potential collaborators (e.g., Product Managers, Developers) to assess your teamwork, communication, and ability to integrate into the existing team dynamic.

• Final Interview: A discussion with a senior leader to confirm your fit with the company culture and strategic alignment.

Portfolio Review Tips:

• Structure is Key: Organize your portfolio logically, with clear case studies that follow a narrative: Problem -> Research -> Ideation -> Design -> Solution/Outcome.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, user flows) to illustrate your design decisions.

• Quantify Impact: Where possible, include metrics, data, or user feedback that demonstrates the success of your designs and their contribution to business goals.

• Explain Your 'Why': Be prepared to articulate the rationale behind your design choices, referencing user research, design principles, or business objectives.

• Tailor to the Role: Highlight projects that align with financial services or demonstrate experience with complex digital products.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the requirements of any design challenge. Ask clarifying questions if needed.

• Time Management: Allocate your time effectively across research, ideation, design, and presentation.

• Focus on Process: Even if you don't complete every pixel, demonstrate a strong, logical design process.

• Presentation Skills: Prepare to present your solution clearly and concisely, justifying your decisions and highlighting key takeaways.

📝 Enhancement Note: The interview process is designed to evaluate both your technical design skills and your ability to operate effectively within a corporate, cross-functional environment. The portfolio is your primary tool to demonstrate your operational design capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable), Sketch, Adobe XD, InVision. Proficiency in at least one leading tool is essential.

• Wireframing & Flow Mapping: Balsamiq, Miro, Adobe Illustrator, or integrated features within Figma/Sketch.

• User Research & Testing Tools: UserTesting.com, Optimal Workshop, Hotjar, or internal survey/analytics platforms.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (for understanding user behavior on live products).

• BI Tools: Tableau, Power BI (less likely for direct UX/UI, but good to be aware of for understanding data insights).

CRM & Automation:

• CRM: Salesforce (common in financial services, though not directly used by UX UI designers, understanding its role in customer data is beneficial).

• Project Management: Jira, Confluence (essential for working with development teams in an Agile environment).

• Collaboration Platforms: Microsoft Teams, Slack.

📝 Enhancement Note: Familiarity with Figma is increasingly becoming a standard expectation for UX/UI roles. Proficiency in a project management tool like Jira is critical for understanding development workflows and participating in Agile sprints, which is a key aspect of design operations.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the customer, ensuring their needs are at the forefront of all design decisions.

• Collaboration: Valuing teamwork and open communication, working effectively with diverse teams to achieve shared goals.

• Innovation & Continuous Improvement: A drive to explore new ideas, challenge the status quo, and constantly seek ways to enhance processes and products.

• Data-Driven Decision Making: Using data and evidence to inform design choices and measure the effectiveness of solutions, ensuring accountability.

• Quality & Excellence: A dedication to delivering high-quality, polished, and functional designs that meet professional standards and business objectives.

Collaboration Style:

• Cross-Functional Integration: A proactive approach to working with product managers, developers, business analysts, and marketing teams, fostering strong partnerships.

• Constructive Feedback: An environment where feedback is openly shared and received constructively, facilitating iterative design improvements.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings across the team and wider organization to elevate collective expertise.

• Agile Mindset: Embracing adaptability and flexibility, working in sprints and iterating based on feedback and evolving requirements.

📝 Enhancement Note: TIH's values are likely aligned with a large financial services organization, emphasizing trust, customer focus, and operational efficiency. The collaboration style will be crucial for success in a cross-functional product development environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Navigating the inherent tension between ideal user experiences and the technical, regulatory, or business limitations within a large financial institution.

• Stakeholder Management: Effectively communicating design rationale and managing expectations across various internal stakeholders with differing priorities.

• Adopting New Technologies & Trends: Keeping pace with the rapid evolution of UX/UI design tools, methodologies, and user expectations while working within established systems.

• Driving Change: Championing user-centered design principles and advocating for design improvements within a potentially traditional corporate structure.

Learning & Development Opportunities:

• Advanced Design Workshops: Access to specialized training in areas like interaction design, information architecture, accessibility, or user research methodologies.

• Industry Conferences & Webinars: Opportunities to attend events like UX SA, Design Indaba, or international UX conferences to gain insights and network.

• Mentorship Programs: Guidance from senior designers or product leaders within TIH to foster career growth and skill development.

• Cross-Departmental Exposure: Opportunities to learn about other facets of the financial services business, enhancing understanding of the broader operational context.

📝 Enhancement Note: The challenges highlight the operational complexities of working in a regulated industry. Growth opportunities are geared towards deepening expertise and expanding influence within both the design discipline and the broader business.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs. How did you approach it, and what was the outcome?" (Focus on your negotiation, problem-solving, and communication skills.)

• "Walk us through your process for designing a new feature for a financial product. What steps do you take, and how do you ensure it's user-friendly and compliant?" (Highlight your structured design process, research integration, and awareness of financial services specifics.)

• "How do you measure the success of your UX/UI designs? What metrics do you typically track, and how do you use that data?" (Demonstrate your understanding of impact measurement and data-driven design operations.) Company & Culture Questions:

• "What interests you about working for Telesure Investment Holdings, specifically within the financial services sector?" (Research TIH's mission, values, and recent news. Connect your passion for user experience to their business goals.)

• "How do you approach collaboration with developers and product managers? Describe a challenging collaboration experience and how you resolved it." (Showcase your teamwork, communication, and problem-solving abilities in a cross-functional context.)

• "What are your thoughts on design systems, and how have you contributed to or utilized them in previous roles?" (Demonstrate your understanding of scalability, efficiency, and consistency in design operations.) Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly state the problem, your role, the solution, and the quantifiable results or key learnings.

• Explain Your Process: Be ready to dive deep into your "why" – explain the research, ideation, and testing that informed your design decisions.

• Showcase Problem-Solving: Highlight instances where you encountered challenges and how you overcame them through design thinking.

• Keep it Concise: Aim for a clear, engaging narrative. Practice your presentation to stay within time limits (usually 30-45 minutes for a portfolio review).

📝 Enhancement Note: Preparing for these types of questions will allow you to demonstrate not only your design skills but also your operational mindset and ability to contribute strategically to the business.

📌 Application Steps

To apply for this operations-focused UX UI Designer position:

• Submit your application through the provided Workday link.

• Portfolio Customization: Ensure your portfolio prominently features case studies demonstrating your end-to-end design process, problem-solving skills, and quantifiable outcomes, particularly if any relate to financial services or complex digital products.

• Resume Optimization: Tailor your resume to highlight experience in UX/UI design, customer journey mapping, cross-functional collaboration, and any relevant financial services industry exposure. Use keywords like "user-centered design," "interaction design," "prototyping," and "process improvement."

• Interview Preparation: Practice articulating your design process and decisions, focusing on the "why" behind your choices and the impact of your work. Be ready to discuss your portfolio in detail and prepare for a potential design challenge.

• Company Research: Familiarize yourself with Telesure Investment Holdings (TIH), its brands, mission, and values. Understand the financial services industry context to better align your responses with the company's strategic objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.