UX Specialist

Truliant Federal Credit Union
Full-timeβ€’Charlotte, United States
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πŸ“ Job Overview

Job Title: UX Specialist

Company: Truliant Federal Credit Union

Location: Winston-Salem, NC; Charlotte, NC; Greenville, SC

Job Type: Full time

Category: User Experience (UX) / Product Design Operations

Date Posted: September 29, 2026

Experience Level: 2-5 years

Remote Status: Hybrid

πŸš€ Role Summary

  • Champion the member's voice throughout the digital product lifecycle, ensuring a seamless and intuitive experience across online and mobile banking platforms.

  • Lead user research and usability testing initiatives to identify friction points and opportunities for improvement in digital financial services.

  • Translate complex qualitative and quantitative findings into actionable recommendations, user journeys, and compelling presentations for diverse stakeholders.

  • Collaborate effectively with product managers, business teams, and third-party vendors to enhance member engagement and satisfaction with Truliant's digital offerings.

  • Contribute to the continuous improvement of digital platforms by applying current UX best practices and exploring emerging financial technology trends.

πŸ“ Enhancement Note: The role is specifically focused on enhancing the user experience within a financial services context, emphasizing the importance of user-centered design in digital banking. The hybrid work arrangement suggests a need for strong self-management and communication skills to bridge in-office and remote collaboration.

πŸ“ˆ Primary Responsibilities

  • Plan, execute, and analyze usability testing sessions, user interviews, and heuristic evaluations to uncover pain points and areas for enhancement in digital banking applications.

  • Develop detailed user personas, journey maps, and service blueprints to visualize member interactions and identify critical touchpoints for optimization.

  • Synthesize feedback from member surveys, usage analytics, and research findings into clear, prioritized recommendations for product and design teams.

  • Create high-fidelity wireframes, mockups, and interactive prototypes to communicate design concepts and solutions effectively.

  • Validate new digital features, enhancements, and bug fixes through rigorous testing to ensure they meet accessibility standards, security requirements, and member needs.

  • Partner with product managers and engineering teams to define UX requirements and ensure consistent implementation of design solutions across the digital ecosystem.

  • Evaluate and provide feedback on the user experience of third-party vendor integrations and digital solutions.

  • Stay abreast of industry trends, competitive landscapes, and emerging technologies in digital banking and UX to inform strategy and innovation.

  • Support the development of design systems and style guides to ensure consistency and efficiency in digital product development.

  • Present research findings, design proposals, and project updates to cross-functional teams, leadership, and external partners.

πŸ“ Enhancement Note: Responsibilities are structured around the end-to-end UX lifecycle, from research and discovery to validation and iteration, with a strong emphasis on data-driven decision-making and cross-functional collaboration, typical of operations roles that bridge product and user needs.

πŸŽ“ Skills & Qualifications

Education:

  • Bachelor’s degree in Human-Computer Interaction, User Experience, Psychology, Information Design, or a related field, or equivalent practical experience. Experience:

  • 3+ years of hands-on experience in UX research, usability testing, or UX design, with a preference for experience within the financial services sector or supporting digital products.

  • Demonstrated ability to manage multiple projects concurrently, prioritize tasks effectively, and meet deadlines in a dynamic environment. Required Skills:

  • Proficiency in planning and conducting various forms of usability research, including moderated and unmoderated testing, A/B testing, and card sorting.

  • Strong analytical skills with the ability to interpret both qualitative and quantitative data to derive actionable insights and user needs.

  • Comprehensive understanding of UX/UI principles, including user-centered design methodologies, interaction design, information architecture, and visual design.

  • Expertise in creating user journey maps, service blueprints, and other artifacts to visualize complex user flows and identify opportunities.

  • Working knowledge of accessibility standards (e.g., WCAG) and their application in digital product design.

  • Proven ability to document research findings, user journeys, and design recommendations clearly and concisely.

  • Excellent presentation skills, with the ability to articulate complex ideas and data-driven insights to diverse audiences, including technical teams, business stakeholders, and external vendors.

  • Familiarity with business processes and the technologies that support them, particularly in the context of financial services.

  • Proficient in productivity and design software, including Microsoft Visio, Word, PowerPoint, Outlook, and Excel. Preferred Skills:

  • 1+ years of experience specifically within the financial services, banking, or credit union industry.

  • Familiarity with digital banking platforms, mobile payment systems, core banking systems, or other member-facing financial technology solutions.

  • Experience working with or managing third-party vendors for digital product development or UX services.

  • Experience supporting digital product pilots, new feature launches, and post-launch performance monitoring and improvement initiatives.

  • Knowledge of design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.

πŸ“ Enhancement Note: The qualifications emphasize a blend of research methodology, design thinking, and practical application within a regulated industry, highlighting the need for candidates who can balance user advocacy with business and technical constraints. The explicit mention of Microsoft Visio suggests a need for strong process mapping and workflow visualization skills.

πŸ“Š Process & Systems Portfolio Requirements

Portfolio Essentials:

  • Showcase a minimum of 3-5 distinct UX projects that demonstrate a deep understanding of the UX process from problem definition to solution validation.

  • Include case studies that clearly articulate the problem statement, your role and contributions, the research methodologies employed, the design solutions developed, and the measurable impact or outcomes.

  • Highlight projects involving user research, usability testing, and iterative design improvements, with a focus on how you translated insights into tangible enhancements.

  • Demonstrate experience with process documentation, including user flows, wireframes, prototypes, and final design specifications.

  • Provide evidence of how your work has improved user efficiency, satisfaction, or achieved specific business objectives, ideally with quantifiable results. Process Documentation:

  • Clearly outline the research and design process followed for each project, including discovery, ideation, prototyping, testing, and iteration phases.

  • Detail the specific methodologies used for user research and usability testing, explaining why those methods were chosen for the given project.

  • Illustrate how you gathered and analyzed both qualitative and quantitative data to inform design decisions and validate solutions.

  • Document the process of translating research findings into actionable design recommendations and presenting them to stakeholders.

  • Show examples of how you collaborated with cross-functional teams (e.g., product managers, developers, business analysts) throughout the design and development lifecycle.

πŸ“ Enhancement Note: A strong portfolio is critical for this role, as it serves as tangible proof of a candidate's ability to execute the UX process. Emphasis on process documentation, data analysis, and measurable impact will be key differentiators for operations-minded UX professionals.

πŸ’΅ Compensation & Benefits

Salary Range:

  • Based on industry benchmarks for a UX Specialist with 3+ years of experience in the financial services sector in the Winston-Salem/Charlotte/Greenville metropolitan areas, a competitive salary range is estimated between $75,000 and $95,000 annually. This estimate accounts for the specialized skills in UX research, digital banking, and the cost of living in these regions. Benefits:

  • Comprehensive Health Insurance: No-cost employee Medical, Dental, and Vision coverage.

  • Prescription Benefits: Including convenient mail-order options.

  • Paid Time Off: Generous Paid Holidays and Paid Time Off (PTO) to support work-life balance.

  • Retirement Savings: 401(k) plan with employer contribution matching for long-term financial security.

  • Community Engagement: Paid volunteer hours to support local community initiatives.

  • Life Insurance: Paid group life insurance for peace of mind.

  • Employee Discounts: Access to teammate loan discounts and other financial benefits.

  • Professional Development: Tuition reimbursement and opportunities for continuous learning.

  • Disability Coverage: Short-term and long-term disability insurance.

  • Wellness Programs: Health & Wellness program, Teledoc for convenient medical consultations, and onsite fitness facilities or health club reimbursement.

  • Employee Support: Employee Assistance Program (EAP) for confidential support.

  • Flexible Spending Accounts: Medical and Dependent Care Flexible Spending Accounts for tax-advantaged savings. Working Hours:

  • Standard full-time work week, typically around 40 hours. The hybrid work arrangement allows for flexibility in scheduling, balancing in-office collaboration with remote workdays.

πŸ“ Enhancement Note: The salary estimate is based on aggregate data for UX Specialist roles in the specified geographic regions, considering the experience level and industry. The benefits package is comprehensive, reflecting Truliant's commitment to employee well-being and professional growth, which is a significant draw for operations professionals seeking stable, supportive employment.

🎯 Team & Company Context

🏒 Company Culture

Industry: Financial Services (Credit Union)

  • Truliant Federal Credit Union operates within the financial services sector, specifically as a credit union. This industry is characterized by a strong focus on member service, regulatory compliance, and data security. As a UX Specialist, you will be instrumental in ensuring that the digital platforms uphold these principles while providing an exceptional member experience. The credit union model often emphasizes community involvement and member well-being, which may influence the team's collaborative approach and project priorities.

Company Size: Large (typically 500-1000+ employees for a credit union of this nature)

  • A larger organization like Truliant generally offers more structured processes, dedicated departments for specialized functions (like UX), and a wider range of career development opportunities. For operations professionals, this size often means clearer reporting lines, established workflows, and access to a broader array of tools and resources, but also requires strong advocacy and clear communication to drive change.

Founded: 1953

  • With a long history dating back to 1953, Truliant Federal Credit Union has a stable and established presence. This longevity suggests a company that values tradition, member loyalty, and has likely adapted through various technological and economic shifts. For a UX Specialist, this history provides context for understanding existing member behaviors and the evolution of digital services within the organization. Team Structure:

  • Operations Team: The UX Specialist will likely be part of a broader Digital Experience or Product Development team. This team may include Product Managers, Business Analysts, Digital Strategists, and other UX/UI designers.

  • Reporting Structure: The role likely reports to a Manager or Director of Digital Experience, Product Management, or potentially a Chief Digital Officer, depending on the organizational hierarchy.

  • Cross-functional Collaboration: A significant aspect of this role will involve close collaboration with various departments, including Marketing, IT, Compliance, Member Services, and potentially Data Analytics teams, to ensure a holistic and integrated member experience.

Methodology:

  • Data-Driven Insights: The team likely employs a data-driven approach, leveraging analytics, member feedback, and usability testing results to inform design decisions and measure the impact of UX improvements.

  • Agile/Iterative Development: Given the nature of digital product development, the team may operate within an Agile framework, involving iterative cycles of design, development, testing, and deployment.

  • Human-Centered Design: The core methodology will revolve around understanding member needs, behaviors, and pain points to create intuitive, accessible, and valuable digital solutions.

Company Website: https://truliantfcu.org/

πŸ“ Enhancement Note: Understanding Truliant's position as a credit union, its size, and its history is crucial for a UX Specialist. These factors influence the operational environment, the types of challenges faced (e.g., balancing member needs with regulatory requirements), and the potential for innovation within a more established financial institution.

πŸ“ˆ Career & Growth Analysis

Operations Career Level: Mid-Level Specialist

  • This UX Specialist role is positioned as a mid-level position, requiring 3+ years of experience. It involves leading specific UX initiatives, conducting independent research, and presenting findings. This level typically signifies a professional who can operate with a degree of autonomy, manage their own projects, and contribute significantly to team goals, but may not yet be responsible for managing a team or setting overarching strategic direction. Reporting Structure:

  • The UX Specialist will likely report to a manager or director within the Digital Experience, Product, or Technology department. This reporting line provides access to senior leadership for strategic alignment and guidance, while also offering opportunities to influence product roadmaps through research-backed insights. The structure encourages collaboration with peers and cross-functional teams, essential for operations roles that bridge different business units. Operations Impact:

  • The impact of this role is directly tied to enhancing the digital member experience, which is a critical driver of member acquisition, retention, and satisfaction in the financial services industry. By identifying and resolving usability issues, the UX Specialist contributes to increased digital engagement, reduced support costs, and improved operational efficiency in how members interact with Truliant's services. Positive UX can lead to increased adoption of digital channels, thereby reducing reliance on more costly in-person or call center interactions. Growth Opportunities:

  • Specialization: Opportunities exist to deepen expertise in specific areas of UX, such as advanced research methodologies, UX strategy, accessibility design, or UX writing, potentially leading to senior or lead specialist roles.

  • Leadership: With proven success and demonstrated leadership potential, growth into a Senior UX Specialist, UX Lead, or even a UX Manager role is possible, involving team mentorship and strategic planning.

  • Cross-Functional Mobility: Experience gained in understanding member needs and digital product development can open doors to roles in Product Management, Digital Strategy, or Business Analysis within Truliant.

  • Industry Expertise: Developing specialized knowledge in digital banking and fintech UX can position the candidate for advanced roles within the financial services technology sector.

πŸ“ Enhancement Note: The growth trajectory for a UX Specialist in a financial institution like Truliant is well-defined, moving from individual contribution to potential leadership. The emphasis on digital channels and member experience makes this role a strategic asset, offering significant opportunities for impact and career advancement within the operations and product development functions.

🌐 Work Environment

Office Type: Hybrid Work Model

  • Truliant Federal Credit Union offers a hybrid work environment, meaning the UX Specialist will split their time between working remotely and in the office. This model aims to balance the benefits of flexible remote work with the advantages of in-person collaboration, team building, and spontaneous idea generation. Office Location(s):

  • The role is based in Winston-Salem, NC, with potential for hybrid work arrangements also supporting Charlotte, NC, and Greenville, SC. Specific office locations and expectations for in-office days will be clarified during the interview process. Candidates should ideally be located within commuting distance of one of these primary locations. Workspace Context:

  • Collaborative Environment: The office setting is designed to foster collaboration, with common areas, meeting rooms, and potentially open-plan workspaces. This encourages interaction with colleagues from various departments, facilitating the exchange of ideas and problem-solving.

  • Tools and Technology: Employees will have access to standard office equipment and the necessary software for their role, including the Microsoft Office suite and potentially specialized UX/UI design and research tools. Reliable internet access and a suitable home workspace are expected for remote workdays.

  • Team Interaction: The hybrid model necessitates proactive communication and engagement with team members, both in scheduled virtual meetings and in-person interactions during office days. This approach ensures that the UX team remains cohesive and aligned on project goals.

Work Schedule:

  • The standard work schedule is full-time, typically aligning with business hours. The hybrid arrangement offers flexibility in terms of when and where work is performed, provided that core collaboration hours and project deadlines are met. This flexibility is beneficial for operations professionals who may need to balance deep work sessions with team syncs and stakeholder meetings.

πŸ“ Enhancement Note: The hybrid work environment is a key consideration for operations roles. It requires individuals to be adaptable, organized, and skilled in remote communication tools, while still valuing face-to-face collaboration for key strategic and team-building activities.

πŸ“„ Application & Portfolio Review Process

Interview Process:

  • Initial Screening: A recruiter or HR representative will likely conduct an initial phone screen to assess basic qualifications, interest in the role and company, and salary expectations.

  • Hiring Manager Interview: This will be a more in-depth discussion with the hiring manager, focusing on your experience, skills, and how you approach UX challenges. Expect questions related to your past projects and methodologies.

  • Portfolio Review & Presentation: A critical stage where you will present selected case studies from your portfolio to the hiring manager and potentially other team members. This is an opportunity to demonstrate your thought process, problem-solving skills, and the impact of your work.

  • Team/Cross-functional Interviews: You may meet with other UX team members, product managers, or business stakeholders to assess your fit within the team and your ability to collaborate effectively across departments.

  • Final Interview: Potentially a final conversation with a senior leader to confirm alignment with company culture and strategic goals.

Portfolio Review Tips:

  • Curate Selectively: Choose 3-5 of your strongest, most relevant projects that showcase a range of skills and experiences. Prioritize projects that demonstrate your impact on user experience and business outcomes.

  • Tell a Story: For each case study, clearly articulate the problem, your approach, your specific contributions, the methodologies used, the challenges faced, and the results achieved. Focus on the why behind your decisions.

  • Highlight Process: Emphasize your UX process, from research and ideation to prototyping and testing. Show how you used data and user insights to drive your design decisions.

  • Quantify Impact: Whenever possible, include metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion times, increased user satisfaction scores).

  • Prepare for Questions: Be ready to discuss your design choices, trade-offs made, and how you handled feedback or conflicting stakeholder opinions.

Challenge Preparation:

  • Understand the Context: If a design challenge or exercise is provided, ensure you fully understand the brief, the target audience, and the business objectives.

  • Process Over Perfection: Focus on demonstrating your UX process and problem-solving approach rather than delivering a perfectly polished final design within a short timeframe.

  • Think Aloud: If the challenge involves a live exercise, verbalize your thought process, assumptions, and decision-making criteria.

  • Consider Constraints: Be mindful of potential constraints such as technical limitations, business goals, and accessibility requirements.

πŸ“ Enhancement Note: The application process heavily emphasizes the candidate's ability to demonstrate their UX process and impact through a portfolio. This aligns with operations roles where tangible results and a structured approach to problem-solving are highly valued.

πŸ›  Tools & Technology Stack

Primary Tools:

  • Microsoft Office Suite: Essential for documentation, presentations, and data management, including:

    • Microsoft Visio: For creating process flows, user journey maps, and system diagrams.
    • Microsoft Word: For detailed documentation, research reports, and case studies.
    • Microsoft PowerPoint: For presenting research findings, design proposals, and project updates to stakeholders.
    • Microsoft Excel: For data analysis, tracking metrics, and managing research data.
    • Microsoft Outlook: For communication and scheduling.
  • UX/UI Design & Prototyping Tools: While not explicitly listed as required, proficiency in industry-standard tools is highly beneficial and expected for creating wireframes, mockups, and interactive prototypes. Common tools include:

    • Figma

    • Sketch

    • Adobe XD

    • InVision Analytics & Reporting:

  • Web Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and track key performance indicators (KPIs) on digital platforms.

  • User Feedback Tools: Experience with survey platforms (e.g., SurveyMonkey, Qualtrics) and in-app feedback tools to gather qualitative insights.

  • Data Visualization Tools: While not specified, experience with tools like Tableau or Power BI could be an asset for creating compelling data-driven presentations.

CRM & Automation:

  • CRM Systems: Understanding how UX design integrates with customer relationship management systems (e.g., Salesforce, though not specified for Truliant) to ensure a cohesive customer journey.

  • Project Management Software: Familiarity with tools like Jira, Asana, Trello, or Monday.com for managing tasks, workflows, and collaboration within project teams.

πŸ“ Enhancement Note: The explicit mention of Microsoft Visio, Word, PowerPoint, Outlook, and Excel indicates a strong reliance on the Microsoft ecosystem for documentation and communication. Candidates should be comfortable leveraging these tools to articulate UX processes and findings effectively. Proficiency in modern design and prototyping tools would be a significant advantage.

πŸ‘₯ Team Culture & Values

Operations Values:

  • Member Focus: This is the paramount value at Truliant, driving all decisions and actions to ensure the best possible experience and financial well-being for members. As a UX Specialist, you will embody this by advocating for member needs in every design and research initiative.

  • Service Excellence: A commitment to providing outstanding service, not only to members but also to internal teammates and cross-functional partners. This means being responsive, helpful, and professional in all interactions.

  • Guidance: Providing clear, helpful, and trustworthy information and solutions. In UX, this translates to creating intuitive interfaces and clear communication that guides users effectively through digital processes.

  • Relationships: Building strong, positive relationships based on trust and mutual respect. This applies to interactions with members, colleagues, and external vendors, fostering a collaborative and supportive work environment.

  • Community: A dedication to making a positive impact on the communities Truliant serves. This value can be reflected in designing inclusive and accessible digital experiences that benefit a broad range of members.

Collaboration Style:

  • Cross-functional Integration: The UX Specialist will work closely with product managers, business analysts, IT teams, marketing, and compliance to ensure that digital solutions are aligned with business goals, technically feasible, and meet regulatory requirements.

  • Data-Informed Decision Making: Collaboration will be heavily influenced by data from research, analytics, and member feedback, fostering a culture where decisions are evidence-based.

  • Constructive Feedback: An environment where constructive feedback is welcomed and utilized for continuous improvement of both products and processes.

  • Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings across teams to elevate the overall UX maturity and operational efficiency.

πŸ“ Enhancement Note: Truliant's core values strongly align with the principles of user-centered design and effective operations. A candidate who can demonstrate how their work directly supports these values, particularly member focus and service excellence, will resonate well with the hiring team.

⚑ Challenges & Growth Opportunities

Challenges:

  • Balancing Member Needs with Business/Technical Constraints: A common challenge in financial services UX is harmonizing user desires with stringent security protocols, regulatory compliance, and existing technical infrastructure. The UX Specialist will need to skillfully navigate these trade-offs.

  • Driving UX Adoption in a Traditional Industry: While Truliant is focused on digital transformation, the financial services sector can sometimes be slower to adopt new technologies or UX methodologies compared to other industries. Advocating for UX best practices and demonstrating their value will be key.

  • Measuring and Communicating UX Impact: Quantifying the ROI of UX initiatives can be challenging. The role requires developing robust metrics and clear communication strategies to showcase how UX improvements contribute to business objectives like member acquisition, retention, and operational efficiency.

  • Navigating Third-Party Vendor Relationships: Collaborating with and evaluating the UX of third-party digital solutions requires careful management and clear communication to ensure alignment with Truliant's standards and member expectations.

Learning & Development Opportunities:

  • Deepen Financial Services UX Expertise: Gain specialized knowledge in the unique UX challenges and opportunities within the banking and credit union sector, including areas like digital payments, account management, and financial literacy tools.

  • Advanced Research & Design Skills: Opportunities to expand proficiency in advanced research techniques, interaction design patterns, accessibility standards, and potentially new design/prototyping software.

  • Cross-Functional Acumen: Develop a broader understanding of business operations, product management, compliance, and IT, enhancing strategic thinking and career versatility.

  • Professional Certifications & Conferences: Support for attending industry conferences (e.g., UXPA, IA Summit) and pursuing relevant certifications to stay current with UX trends and best practices.

πŸ“ Enhancement Note: The challenges inherent in this role are typical for UX professionals in regulated industries, requiring strong problem-solving skills and strategic thinking. The growth opportunities are well-defined, offering pathways for specialization and leadership within the operations and product development spheres.

πŸ’‘ Interview Preparation

Strategy Questions:

  • "Describe a time you had to balance conflicting user needs with business requirements. How did you approach it, and what was the outcome?"

    • Preparation: Prepare a STAR method answer that highlights your analytical process, negotiation skills, and ability to find a mutually beneficial solution. Focus on data used to justify your approach.
  • "How do you prioritize UX initiatives when faced with multiple competing projects and limited resources?"

    • Preparation: Discuss frameworks for prioritization (e.g., impact vs. effort, RICE score) and how you would align UX priorities with broader business objectives.
  • "Walk me through your process for conducting usability testing on a new digital feature. What metrics do you typically track?"

    • Preparation: Detail your methodology from planning to analysis, including participant recruitment, task design, data collection, and key performance indicators (e.g., task success rate, time on task, error rate, satisfaction scores). Company & Culture Questions:
  • "Based on what you know about Truliant and the credit union model, how would you approach designing for member trust and security in our digital platforms?"

    • Preparation: Research Truliant's mission, values, and recent digital initiatives. Connect your UX approach to concepts like transparency, clear communication, and robust security measures.
  • "How do you collaborate with product managers and developers to ensure a cohesive user experience?"

    • Preparation: Provide examples of your collaborative process, highlighting communication strategies, feedback loops, and how you integrate UX insights into the product development lifecycle.
  • "How do you measure the success of your UX work, and how have you communicated that success to stakeholders?"

    • Preparation: Prepare specific examples of metrics you've used and how you've presented this data to demonstrate the value of your UX contributions. Portfolio Presentation Strategy:
  • Structure: For each case study, follow a clear narrative: Problem -> Your Role -> Process/Solution -> Results -> Learnings.

  • Visuals: Use high-quality visuals (wireframes, mockups, user flows, research data charts) to illustrate your points. Ensure they are clean and easy to understand.

  • Focus on Impact: Clearly articulate the business and user impact of your work. Quantify results whenever possible.

  • Be Prepared for Deep Dives: Anticipate questions about specific design choices, trade-offs, and alternative approaches you considered.

  • Engage Your Audience: Present with enthusiasm and confidence, making it an interactive discussion rather than a lecture.

πŸ“ Enhancement Note: The interview preparation emphasizes demonstrating a structured, data-driven approach to UX, mirroring the analytical and process-oriented nature of operations roles. The portfolio presentation is a key component, requiring candidates to clearly articulate their problem-solving process and measurable impact.

πŸ“Œ Application Steps

To apply for this operations position:

  • Submit your application through the provided application link on the Truliant Federal Credit Union careers page.

  • Customize Your Resume: Tailor your resume to highlight keywords and responsibilities mentioned in the job description, such as "UX research," "usability testing," "digital banking," "member experience," and proficiency with Microsoft Visio and other relevant tools. Quantify your achievements with metrics where possible.

  • Curate Your Portfolio: Select 3-5 of your strongest UX projects that best showcase your research, design, and problem-solving skills. Ensure each case study clearly outlines the problem, your process, your contributions, and the measurable outcomes. Prepare to present these compellingly.

  • Prepare for Interview Questions: Review common UX interview questions, company-specific inquiries, and practice articulating your experience using the STAR method. Be ready to discuss your approach to challenges like balancing user needs with business constraints.

  • Research Truliant: Familiarize yourself with Truliant Federal Credit Union's mission, values, services, and recent digital initiatives. Understand their commitment to member focus and community to better align your responses with their culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

Candidates must have 3+ years of experience in UX research, usability testing, or design, preferably within financial services. A bachelor's degree in a relevant field such as Human-Computer Interaction or Psychology is required, along with strong analytical and communication skills.