UX RESEARCH_HIBRIDO CDMX

📍 Job Overview

Job Title: UX Research (Hybrid CDMX)

Company: Nova Solutions

Location: Ciudad de México, CDMX, Mexico

Job Type: Full-Time

Category: User Experience (UX) Research, Product Development Operations

Date Posted: September 15, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead comprehensive user research initiatives within the Digital Banking division to uncover deep customer needs, behaviors, and motivations.

• Translate complex user data into actionable insights that inform product and service design, ensuring alignment with business objectives and user expectations.

• Design and execute a mix of qualitative (interviews, focus groups) and quantitative (surveys, data analysis) research methodologies.

• Facilitate collaborative workshops with cross-functional teams to drive user-centered design and product development processes.

• Conduct usability and concept testing to validate product effectiveness and enhance the overall user experience with banking services.

📝 Enhancement Note: This role is positioned within a Digital Banking context, implying a strong focus on financial technology (FinTech) UX and potentially complex regulatory environments. The hybrid nature suggests a need for strong remote collaboration skills alongside in-office engagement for workshops and team syncs. The emphasis on translating insights into actionable recommendations highlights a key operational output for this role.

📈 Primary Responsibilities

• Design, plan, and execute user research studies utilizing both qualitative (interviews, focus groups) and quantitative (surveys, data analysis) methods.

• Collect, analyze, and interpret user data to identify critical patterns and trends that will inform the design and development of digital banking products and services.

• Conduct rigorous usability and concept testing to evaluate the effectiveness and ease of use of banking solutions, providing actionable recommendations for UX improvement.

• Lead and facilitate workshops involving diverse roles across the bank to generate ideas and contribute to the design and development of products and services.

• Clearly and persuasively communicate research findings to stakeholders through comprehensive reports, engaging presentations, and interactive workshops.

• Collaborate closely with designers, product managers, and other relevant roles to ensure research insights are effectively translated into user-centered design decisions.

• Identify opportunities for enhancing research methodologies and internal processes, fostering a culture of continuous learning and adaptation within the UX team.

• Maintain organized and accessible documentation of research processes and findings for future reference and team utilization.

📝 Enhancement Note: The primary responsibilities emphasize a hands-on approach to research execution and analysis, coupled with a strong need for facilitation and cross-functional collaboration. The expectation to document processes and findings points towards a need for robust operational discipline within the research function.

🎓 Skills & Qualifications

Education: Bachelor's degree in Psychology, Sociology, Anthropology, Human-Computer Interaction (HCI), or a closely related field.

Experience: 3 to 5 years of experience in User Experience (UX) Research or a related research field, with a preference for experience within the financial services sector or on complex product development projects.

Required Skills:

• Proven expertise in designing and executing qualitative research methodologies (e.g., in-depth interviews, focus groups, ethnographic studies).

• Strong proficiency in quantitative research methods (e.g., surveys, A/B testing, statistical analysis of user data).

• Demonstrated ability to analyze complex data sets and synthesize findings into clear, actionable insights and recommendations.

• Experience conducting usability testing and concept testing to evaluate product efficacy and user satisfaction.

• Excellent written and verbal communication skills, with a proven ability to present research findings persuasively to diverse audiences, including executive stakeholders.

• Proficiency in using data analysis tools and research software (specifics may vary, but understanding of common platforms is key).

• Experience facilitating workshops and collaborative design sessions.

• Deep understanding of user-centered design principles and product development lifecycles. Preferred Skills:

• Experience in the financial services industry, particularly in digital banking or FinTech.

• Familiarity with remote research tools and platforms.

• Knowledge of statistical analysis software (e.g., SPSS, R, Python for data analysis).

• Experience with journey mapping and persona development.

• Understanding of Agile development methodologies.

📝 Enhancement Note: The educational requirements are broad, focusing on fields that develop strong analytical and observational skills applicable to human behavior. The experience level suggests a need for someone who can work independently and take ownership of research projects, while the preferred skills highlight a desire for domain-specific knowledge and advanced technical capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct UX research projects demonstrating a range of methodologies (qualitative and quantitative).

• For each project, clearly articulate the research objectives, methodology employed, key findings, and the resulting design or product impact.

• Include examples of how your research insights directly influenced product decisions, leading to measurable improvements in user experience or business metrics.

• Present case studies that highlight your ability to translate complex data into clear, compelling narratives and actionable recommendations.

• Demonstrate experience with research documentation, including study plans, participant recruitment materials, and final reports. Process Documentation:

• Provide examples of how you have documented research processes, ensuring reproducibility and knowledge sharing within a team.

• Showcase instances where you've contributed to the refinement or standardization of UX research workflows within an organization.

• Illustrate how you've tracked and reported on the impact of research activities on product development timelines and outcomes.

📝 Enhancement Note: A strong portfolio is critical for this role. Applicants should be prepared to detail their research process, from planning and execution to analysis and impact communication. Demonstrating how research directly leads to product improvements and business value is paramount.

💵 Compensation & Benefits

Salary Range: MXN $40,000 - $45,000 per month.

Benefits:

• Comprehensive health insurance (medical, dental, vision) for employees and dependents.

• Life insurance and disability coverage.

• Paid time off, including vacation days, personal days, and national holidays.

• Opportunities for professional development, including training, workshops, and conference attendance.

• Hybrid work model offering flexibility between remote and in-office work.

• Potential for performance-based bonuses or profit-sharing.

• Employee assistance program (EAP) for mental health and well-being support.

• Access to company-provided resources and tools for research and development.

Working Hours: Approximately 40 hours per week, with flexibility to accommodate research timelines and project needs. The hybrid model allows for a structured balance between remote work and in-office collaboration.

📝 Enhancement Note: The salary range provided is specific to Mexico City for a mid-level UX Researcher. Benefits are standard for a full-time position in a corporate environment, with particular emphasis on professional development and the hybrid work arrangement, which are attractive to operations and research professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Financial Services (Digital Banking). Nova Solutions operates within the intersection of technology and finance, aiming to enhance digital banking experiences. This sector is characterized by rapid innovation, a strong focus on security, regulatory compliance, and a drive for customer-centric solutions.

Company Size: Nova Solutions is likely a medium to large enterprise, given the structured nature of the job description and the presence of a dedicated UX team within a specific division (Digital Banking). This size implies established processes, cross-functional departments, and opportunities for structured career growth.

Founded: While the founding date is not specified, Nova Solutions' focus on digital banking suggests it is either a well-established company that has undergone significant digital transformation or a newer, agile entity focused on modern financial technology solutions.

Team Structure:

• The UX Team within Digital Banking likely comprises various specialists, including UX Researchers, UX/UI Designers, and potentially UX Writers.

• This team reports to a Head of UX or a Director of Digital Product.

• Collaboration is expected with Product Management, Engineering, Marketing, and Business Intelligence teams to ensure a holistic approach to product development. Methodology:

• Emphasis on data-driven decision-making, leveraging both quantitative metrics and qualitative user insights.

• Adoption of user-centered design principles throughout the product development lifecycle.

• Agile or hybrid methodologies are likely employed for product development, requiring flexibility and iterative feedback loops.

• A focus on continuous improvement through feedback, testing, and analysis.

Company Website: https://talento.novasolutionsystems.com

📝 Enhancement Note: The company culture is likely to be a blend of technological innovation and financial sector rigor. Professionals in operations roles will find a structured environment that values data, user experience, and cross-functional collaboration. The hybrid model indicates a modern approach to work flexibility.

📈 Career & Growth Analysis

Operations Career Level: This role is at a Mid-Level, requiring 3-5 years of experience. It signifies an individual contributor position with significant responsibility for executing research and providing key insights. The role is expected to be self-sufficient in managing research projects but will likely collaborate closely with senior team members or managers for strategic direction and complex problem-solving.

Reporting Structure: The UX Researcher will report to a UX Team Lead or Manager within the Digital Banking division. This manager will oversee research strategy, project allocation, and career development.

Operations Impact: The UX Researcher's work directly impacts the success of digital banking products by ensuring they meet user needs, are intuitive to use, and contribute to customer satisfaction and loyalty. This, in turn, drives customer acquisition, retention, and ultimately, revenue for Nova Solutions. Effective UX research minimizes costly design flaws and rework, directly contributing to operational efficiency and business outcomes.

Growth Opportunities:

• Specialization: Potential to specialize in specific research areas like generative research, behavioral economics in finance, or advanced quantitative analysis.

• Leadership: Progression to Senior UX Researcher, leading larger research initiatives, mentoring junior researchers, and contributing to research strategy.

• Cross-functional Mobility: Opportunity to move into Product Management, UX Design leadership, or specialized roles within data science or market research.

• Skill Development: Continuous learning through workshops, conferences, and internal training on new research tools and methodologies.

📝 Enhancement Note: For operations professionals, this role offers a clear path for specialization within UX research or a transition into product-focused roles. The emphasis on data-driven insights and impact measurement aligns well with operational career trajectories, providing tangible proof of contribution.

🌐 Work Environment

Office Type: Hybrid work environment, combining remote work with in-office collaboration. This suggests a modern office setup designed to facilitate teamwork and focused individual work.

Office Location(s): Ciudad de México, CDMX, Mexico. The specific office location within CDMX (postal code 03020) is likely in a business district, offering accessibility via public transport and proximity to amenities.

Workspace Context:

• Collaborative Spaces: Offices will likely feature meeting rooms, brainstorming areas, and open-plan zones conducive to team sessions and workshops.

• Technology Enabled: Access to necessary research tools, software licenses, and reliable internet connectivity for both remote and in-office work.

• Team Interaction: Regular opportunities for face-to-face interaction with designers, product managers, and fellow researchers, fostering a strong team dynamic and shared understanding.

Work Schedule: The standard 40-hour work week offers a predictable structure, while the hybrid model and the nature of research allow for a degree of flexibility to manage project timelines and personal needs. This balance is crucial for sustaining deep analytical work.

📝 Enhancement Note: The hybrid nature of the work environment is a key feature, requiring individuals to be adept at managing their time and productivity both independently and collaboratively. The office location in CDMX suggests access to a vibrant talent pool and business ecosystem.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, cultural fit, and salary expectations.

• Hiring Manager Interview: Deeper dive into experience, skills, and understanding of UX research principles. Focus on behavioral questions related to past projects and problem-solving approaches.

• Portfolio Review: A dedicated session where the candidate presents 2-3 key UX research projects. This is crucial for evaluating methodology, insight generation, impact, and communication skills. Be prepared to discuss your process, challenges, and outcomes in detail.

• Technical/Team Interview: May involve a case study, a research design exercise, or a discussion with potential team members (designers, product managers) to assess collaboration and technical expertise.

• Final Interview: Typically with a senior leader to confirm fit and discuss overall role alignment.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your range of skills, problem-solving abilities, and impact. Highlight projects relevant to financial services or complex digital products if possible.

• Structure Your Narrative: For each case study, clearly outline: the problem/objective, your role and methodology, the process, key findings, how insights were translated into action, and the measurable impact.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your research (e.g., "reduced task completion time by X%", "increased conversion rate by Y%", "identified Z critical usability issues").

• Be Prepared for Questions: Anticipate questions about your design choices, how you handled conflicting feedback, challenges faced, and what you would do differently.

• Focus on Insights: Emphasize the "so what?" – how your research provided actionable insights that drove positive change.

Challenge Preparation:

• Research Design Exercise: Be ready to design a research plan for a given problem statement, outlining objectives, target users, methodologies, and success metrics.

• Data Interpretation: Practice interpreting mock user data (qualitative or quantitative) and deriving actionable insights.

• Presentation Skills: Rehearse your portfolio presentation to ensure it is clear, concise, engaging, and within the allotted time. Practice articulating complex research concepts simply.

📝 Enhancement Note: The portfolio review is the most critical stage for this role. Candidates must meticulously prepare to demonstrate their research process, analytical capabilities, and ability to drive product decisions. The hybrid aspect might mean some interviews are conducted remotely, requiring strong virtual presentation skills.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Experience with tools for remote usability testing, surveys, and participant management (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey, Qualtrics).

• Data Analysis Software: Proficiency in qualitative data analysis software (e.g., Dovetail, NVivo) and familiarity with quantitative analysis tools or statistical packages.

• Collaboration Tools: Proficient use of tools like Miro, Mural, Figma (for collaborative design/feedback sessions), and Confluence for documentation.

• Presentation Software: Advanced skills in PowerPoint, Google Slides, or Keynote for presenting research findings.

Analytics & Reporting:

• Familiarity with product analytics tools (e.g., Google Analytics, Amplitude, Mixpanel) to complement qualitative findings with quantitative user behavior data.

• Experience creating clear and impactful reports and dashboards to communicate research insights to stakeholders. CRM & Automation:

• While not a primary focus, understanding how UX research integrates with CRM data (e.g., customer feedback loops) and marketing automation can be beneficial for a holistic view.

📝 Enhancement Note: The technology stack emphasizes tools essential for modern UX research, including platforms for remote testing, data analysis, and collaborative design. A candidate's ability to leverage these tools efficiently will be a key differentiator.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all product decisions.

• Data-Driven Insights: Valuing evidence-based decision-making, using research to validate hypotheses and guide strategy.

• Collaboration: Fostering a team environment where ideas are shared openly, and cross-functional partnerships are strong.

• Continuous Improvement: A mindset of learning, adapting, and refining processes and products based on feedback and new information.

• Impact Focus: Striving to ensure research efforts translate into tangible improvements for users and business outcomes.

Collaboration Style:

• Cross-functional Integration: Working closely with designers, product managers, engineers, and business stakeholders to ensure research findings are understood and acted upon.

• Constructive Feedback: A culture where feedback is given and received openly and constructively to improve research quality and product design.

• Knowledge Sharing: Encouraging the sharing of research methodologies, findings, and best practices across the UX team and wider organization.

📝 Enhancement Note: The team culture likely values a blend of analytical rigor and collaborative spirit. Operations professionals will find this environment conducive to roles where data informs strategy and cross-functional teamwork is essential for success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Methodologies: Effectively integrating qualitative and quantitative research methods to provide a holistic understanding of users, especially within a fast-paced digital banking environment.

• Translating Insights to Action: Ensuring that research findings are not just reported but actively implemented into product roadmaps and design iterations, overcoming potential organizational inertia.

• Working with Complex Stakeholders: Communicating research effectively to diverse audiences, including those less familiar with UX principles, and managing differing priorities.

• Rapid Iteration Cycles: Adapting research plans to keep pace with agile development sprints and evolving product requirements.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to learn and apply cutting-edge UX research methods and tools.

• Industry Knowledge: Deepening understanding of the financial services sector, digital banking trends, and regulatory considerations.

• Mentorship: Guidance from senior researchers and UX leaders within Nova Solutions.

• Professional Certifications: Support for obtaining relevant UX research certifications.

📝 Enhancement Note: The challenges presented are typical for UX research roles in dynamic industries like FinTech. Growth opportunities are geared towards deepening expertise and advancing within the UX or product development field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to conduct research with limited resources or a tight deadline. How did you adapt your methodology?" (Focus: Adaptability, Resourcefulness)

• "How do you prioritize research efforts when faced with multiple competing product priorities?" (Focus: Strategic Thinking, Prioritization)

• "Walk me through a project where your research findings significantly changed the direction of a product or feature." (Focus: Impact, Influence, Storytelling) Company & Culture Questions:

• "What interests you about working in the digital banking sector, specifically at Nova Solutions?" (Focus: Motivation, Industry Interest)

• "How do you ensure your research findings are understood and acted upon by non-researchers?" (Focus: Communication, Stakeholder Management)

• "Describe your experience with hybrid work environments and how you maintain productivity and collaboration." (Focus: Adaptability, Work Style) Portfolio Presentation Strategy:

• Know Your Audience: Tailor your presentation to highlight aspects most relevant to Nova Solutions' digital banking context.

• Focus on Impact: Clearly articulate the business value and user experience improvements driven by your research.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your methodology, data analysis, and decision-making process for each project.

• Showcase Collaboration: Highlight instances where you worked effectively with cross-functional teams.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of research methodologies, the ability to translate data into actionable insights, and effective communication with diverse stakeholders. The portfolio presentation is key, so thorough practice is essential.

📌 Application Steps

To apply for this UX Research position:

• Submit your application through the official Nova Solutions careers portal via the provided link.

• Tailor Your Resume: Highlight specific UX research experience, methodologies used, tools proficiency, and quantifiable achievements relevant to the job description. Use keywords from the posting like "qualitative research," "quantitative research," "usability testing," and "stakeholder communication."

• Prepare Your Portfolio: Curate 2-3 strong UX research case studies. Ensure each project clearly outlines the problem, your process, key insights, and measurable impact. Be ready to present this effectively.

• Research Nova Solutions: Understand their digital banking offerings, company mission, and recent news. Consider how your UX research skills can contribute to their specific goals.

• Practice Your Presentation: Rehearse your portfolio walkthrough and prepare concise, impactful answers to common behavioral and situational interview questions, especially those related to collaboration and problem-solving.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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