UX Researcher/Designer - REMOTE

📍 Job Overview

Job Title: UX Researcher/Designer - Remote

Company: Flexion Inc

Location: Madison, Wisconsin, United States

Job Type: FULL_TIME

Category: User Experience (UX) Design & Research

Date Posted: 2026-09-23

Experience Level: 10+ Years (Based on 8+ years UX design + 2 years Agile + 1 year Lean UX)

Remote Status: Remote Solely

🚀 Role Summary

• Lead user experience (UX) research and design initiatives for complex, large-scale enterprise and government systems, focusing on human-centered design principles.

• Drive continuous discovery and iterative design processes, collaborating closely with cross-functional agile teams and clients to solve critical business problems and advocate for user needs.

• Facilitate design workshops, user research, and testing to gather insights and inform the development of intuitive, secure, and compliant applications.

• Develop and implement design systems, prototypes, and interaction designs that ensure a consistent and adaptable user experience across various devices and screen sizes.

• Contribute to a culture of autonomy, trust, and transparency by empowering teams, fostering constructive feedback, and embracing agile methodologies for efficient product delivery.

📝 Enhancement Note: The "Experience Level" has been inferred as 10+ years due to the explicit requirement of "At least 8 years working on UX designs for clients" combined with "At least 2 years experience working with agile Scrum methodologies" and "At least 1 year of Lean UX experience". This suggests a senior-level role demanding substantial practical application of UX principles in complex environments. The "Remote Solely" status is derived from the job title and confirmed by the "location_type": "TELECOMMUTE".

📈 Primary Responsibilities

• Spearhead UX research and design activities on client projects, potentially collaborating with external design partners and ensuring a cohesive user experience strategy.

• Facilitate continuous discovery sessions with customers to identify pain points, uncover opportunities, and validate solutions as the understanding of the problem space evolves.

• Lead and execute a comprehensive range of UX design tasks, including content audits, heuristic reviews, user research, data modeling, persona development, user journey mapping, information architecture, wireframing, prototyping, and interaction design.

• Advocate for user needs and perspectives within the context of client business objectives and technical constraints, ensuring user-centricity throughout the product lifecycle.

• Effectively communicate project goals, design decisions, research findings, feedback, and requirements through compelling verbal and visual presentations to both internal teams and external clients.

• Analyze and provide expert feedback on proposed technical solutions to ensure they align with and enhance the intended interface design and overall user experience.

• Actively participate in pair programming or mob programming sessions with other cross-functional development team members to foster collaboration and knowledge sharing.

• Coach and mentor other team members on fundamental Human-Centered Design (HCD) principles and practices relevant to developers.

• Design, prototype, test, and iterate on user interfaces and workflows, driving improvements based on client and user feedback to enhance the overall user experience.

• Adhere to lean and agile methodologies, focusing on delivering high-quality products with minimal waste and maximum efficiency.

📝 Enhancement Note: The primary responsibilities have been expanded to detail the breadth of UX activities expected, drawing directly from the extensive list provided in the job description (e.g., "content audits, heuristic reviews, user research, data modeling..."). This emphasizes the senior nature of the role and its requirement for a "black belt in mixed UI/UX disciplines."

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent practical experience in a related field.

Experience: A minimum of 8 years of professional experience in UX design for clients, with a strong track record of successfully developing complex products. Demonstrated experience (at least 2 years) with Agile Scrum methodologies and at least 1 year of experience specifically with Lean UX practices.

Required Skills:

• Advanced proficiency in Human-Centered Design (HCD) techniques and principles.

• Deep understanding and practical application of Lean UX methodologies within agile environments.

• Expertise in leading and conducting User Research, including qualitative and quantitative methods.

• Skilled in Usability Testing, with the ability to design and execute tests and analyze results.

• Proficient in Prototyping at various fidelity levels, utilizing tools like Figma, Sketch, or Adobe Creative Suite.

• Strong experience in Information Architecture and Interaction Design.

• Ability to create and maintain Design Systems to ensure consistency and scalability.

• Excellent facilitation skills for workshops, discovery sessions, and client meetings.

• Superior communication (verbal and written) and presentation skills, with the ability to articulate complex ideas clearly to diverse audiences.

• Proven problem-solving abilities with a strategic and detail-oriented approach.

• Demonstrated ability to work effectively within cross-functional Agile/Scrum teams.

• Adaptability and a "can-do" attitude, with a willingness to take ownership and drive initiatives without constant supervision.

• Skill in designing interfaces that adapt seamlessly across devices and screen sizes (Responsive Interface Design). Preferred Skills:

• Experience with U.S. Web Design System (USWDS).

• Proficiency with workflow and modeling tools such as OmniGraffle or Lucidchart.

• Familiarity with AI assistants (e.g., ChatGPT, NotebookLM) for accelerating innovation and iteration.

• Experience working on large-scale enterprise or government systems.

📝 Enhancement Note: The required skills section has been structured to highlight both the breadth of UX disciplines and the crucial soft skills and agile experience mentioned. The "black belt in mixed UI/UX disciplines" is interpreted as requiring advanced proficiency across multiple UX areas. USWDS is listed as preferred due to its explicit mention.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a minimum of 8 years of UX design work, with a focus on complex product development and client-facing projects.

• Case studies demonstrating the application of Human-Centered Design and Lean UX principles in real-world scenarios.

• Examples of user research, usability testing, and iterative design processes, highlighting how feedback was incorporated to improve solutions.

• Prototypes and design artifacts (e.g., wireframes, mockups, user flows) that illustrate problem-solving abilities and design thinking.

• Demonstrations of experience with design systems and responsive design, showcasing consistency and adaptability across platforms. Process Documentation:

• Evidence of leading and facilitating design workshops, continuous discovery sessions, and cross-functional team collaborations.

• Documentation illustrating experience with Agile Scrum and Lean UX methodologies, including how these processes were adapted or implemented.

• Examples of how user feedback and data were analyzed and integrated into the design process throughout the product lifecycle.

• Workflow examples or diagrams that showcase an understanding of information architecture and interaction design for complex systems.

📝 Enhancement Note: The portfolio requirements are tailored to a senior UX role, emphasizing the need for extensive case studies demonstrating leadership, strategic thinking, and a deep understanding of agile and lean UX practices. The focus is on showcasing the entire design process from research to iteration and implementation.

💵 Compensation & Benefits

Salary Range: $120,000 - $160,000 USD per year.

Benefits:

• Comprehensive health, dental, and vision insurance coverage.

• Life and disability insurance.

• Accrued time off (PTO).

• Flexible spending accounts (FSAs).

• 401(k) retirement savings plan.

• Generous paid time off.

• Referral bonuses.

• Commitment to employee well-being and career success.

Working Hours: Approximately 40 hours per week, with flexibility often inherent in remote agile roles, allowing for focused work periods and collaboration within core team hours.

📝 Enhancement Note: The salary range is directly provided in the job description. The benefits are also clearly listed. Working hours are set at 40, but the remote and agile nature implies potential for flexibility within that framework. The USD currency is confirmed.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Software Development / Consulting (with a focus on government and enterprise systems). Flexion Inc operates as an agile software company with a significant presence in developing solutions for federal acquisition and assistance systems.

Company Size: The job description does not explicitly state company size, but the emphasis on cross-functional teams and a low-bureaucracy structure suggests a mid-sized to large organization that values agility and autonomy.

Founded: Over 25 years ago, indicating a stable and experienced organization in the software development and consulting space.

Team Structure:

• Cross-Functional Agile Teams: The UX Researcher/Designer will be an integral part of small, self-sufficient, and self-directed cross-functional agile development teams.

• Leadership & Autonomy: Team members are expected to act as leaders, taking responsibility for the team's success and contributing across various skill sets as needed.

• Collaborative Environment: The culture emphasizes collaboration, constructive feedback, and mutual support among team members, mirroring the company's overall low-bureaucracy structure.

Methodology:

• Agile & Lean Principles: Flexion strongly adheres to agile methodologies, including Scrum and Lean UX, focusing on iterative development, continuous feedback, and rapid iteration.

• Human-Centered Design (HCD): A core tenet of the company's approach, ensuring that user needs are at the forefront of all design and development efforts.

• Continuous Discovery: An emphasis on ongoing engagement with customers to identify and validate opportunities, ensuring solutions remain relevant and effective.

Company Website: https://www.flexion.us/ (Inferred from domain_derived and company mission)

📝 Enhancement Note: The company culture is described as built on autonomy, trust, and transparency, with a strong emphasis on collaboration and constructive feedback. The "agile software company" descriptor and the mention of "federal acquisition and assistance systems" provide industry context. The team structure is detailed as cross-functional agile teams where individuals act as leaders.

📈 Career & Growth Analysis

Operations Career Level: This role represents a Senior UX Researcher/Designer position. It requires significant experience (8+ years), leadership in design activities, and the ability to influence client strategy and team development. The scope includes tackling "holistic issues" and solving "complex problems."

Reporting Structure: While not explicitly detailed, the role operates within a cross-functional agile team. The UX professional will likely report to a UX Lead, Design Manager, or potentially a Project Manager, while collaborating closely with Product Owners, Developers, and other team members. The emphasis on autonomy suggests a flat reporting structure where initiative is highly valued.

Operations Impact: The UX Researcher/Designer's impact is critical to the success of client projects, particularly those involving large-scale enterprise and government systems. By ensuring intuitive, secure, and compliant user experiences, this role directly contributes to client satisfaction, system adoption, operational efficiency, and the successful execution of critical federal functions. The ability to translate user needs into effective solutions directly impacts the usability and effectiveness of these vital systems.

Growth Opportunities:

• Skill Expansion: Opportunity to deepen expertise in specialized UX areas, explore new design methodologies, and gain exposure to diverse government and enterprise systems.

• Leadership Development: Potential to lead more significant projects, mentor junior team members, and influence design strategy at a broader organizational level.

• Cross-Functional Mastery: Further develop the ability to "speak developer" and collaborate effectively across diverse technical disciplines, enhancing overall project leadership capabilities.

• System Design Expertise: Gain in-depth knowledge of complex system architecture and design patterns within federal acquisition and assistance domains.

📝 Enhancement Note: The career level is inferred as Senior based on the extensive experience requirements and leadership responsibilities described. The impact section emphasizes the critical role UX plays in government and enterprise systems. Growth opportunities are framed around skill enhancement, leadership, and specialized domain expertise.

🌐 Work Environment

Office Type: This is a fully remote position ("Remote Solely"). While there might be physical office locations for Flexion Inc (e.g., Madison, Wisconsin), the role itself does not require on-site presence.

Office Location(s): The role is based in the United States, with the primary listed location being Madison, Wisconsin. However, as a remote position, the candidate can work from anywhere within the United States.

Workspace Context:

• Remote Collaboration: The work environment heavily relies on digital collaboration tools for communication, design reviews, and team synchronization, with about 50% of collaboration occurring online in small groups.

• Agile Tools & Technology: Access to a suite of modern design, prototyping, and collaboration tools (e.g., Figma, Sketch, Adobe Creative Suite, OmniGraffle, Lucidchart) is essential.

• Team Interaction: Opportunities for close interaction with a diverse, cross-functional team (developers, product owners, potentially other designers) through pairing, mobbing, and regular agile ceremonies.

Work Schedule: The standard work week is approximately 40 hours. While remote, adherence to agile methodologies means participating in regular team meetings and ceremonies, requiring availability during core working hours for the team and client. The emphasis on iterative development and continuous discovery suggests a dynamic schedule where focused work periods are balanced with collaborative sessions.

📝 Enhancement Note: The remote nature of the role is highlighted, with the understanding that while Madison, WI is listed, the work can be performed remotely within the US. The workspace context emphasizes digital collaboration and the tools required for remote agile work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Screening of resumes and portfolios for alignment with required experience and skills, particularly the 8+ years of UX design and agile/lean experience.

• Portfolio Presentation & Discussion: Candidates will likely present their portfolio, discussing key projects, design process, and their role in driving user-centered solutions. Expect detailed questions about case studies, design decisions, and problem-solving approaches.

• Technical/Skills Assessment: Potential for a practical exercise or case study focusing on UX research, design problem-solving, or prototype development, assessing skills in areas like information architecture, interaction design, or usability testing.

• Behavioral & Cultural Fit Interviews: Evaluation of teamwork, communication, problem-solving under pressure, and alignment with Flexion's core principles (openness, honesty, quality, continuous improvement, embracing change).

• Client/Stakeholder Interaction (Potentially): For senior roles, there may be an opportunity to meet with clients or senior stakeholders to assess communication and strategic thinking.

Portfolio Review Tips:

• Curate for Impact: Select projects that best demonstrate your leadership in UX research and design, highlighting complex problems solved and significant user/business outcomes.

• Detail Your Process: For each case study, clearly articulate the problem, your role, the methodologies used (HCD, Lean UX, Agile), the challenges faced, your design decisions, and the final outcomes. Quantify results where possible.

• Showcase Collaboration: Include examples of how you've worked with development teams, product managers, and clients, emphasizing your ability to "speak developer" and facilitate discussions.

• Highlight Iteration: Demonstrate how you've used feedback (user testing, client input) to iterate on designs and improve the user experience.

• Tailor to Flexion: If possible, research Flexion's work with government/enterprise systems and highlight relevant experience or your approach to such projects.

Challenge Preparation:

• Problem-Solving Scenarios: Prepare to discuss how you would approach a given UX challenge, focusing on your process for discovery, ideation, prototyping, and testing.

• Agile/Lean Application: Be ready to explain how you apply agile and lean UX principles in practice, including how you manage changing requirements and prioritize design decisions.

• User Advocacy: Prepare examples of how you've effectively advocated for users within business constraints and facilitated tough conversations about user needs versus wants.

📝 Enhancement Note: The interview process is structured to assess not only technical UX skills but also the candidate's ability to operate within an agile, client-facing, and collaborative environment. Portfolio tips are designed to help candidates showcase their senior-level experience and strategic thinking.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD). These tools are essential for creating wireframes, mockups, interactive prototypes, and final design assets.

• Workflow & Modeling: OmniGraffle, Lucidchart, or similar tools for creating flowcharts, diagrams, user journey maps, and information architecture models.

• User Research & Testing Platforms: While not explicitly listed, proficiency with tools for conducting remote usability testing, surveys, and interviews is expected.

• Collaboration Platforms: Tools like Slack, Microsoft Teams, or similar for daily communication and team interaction.

• Agile Project Management Tools: Familiarity with Jira, Confluence, or similar for tracking tasks, user stories, and project progress within Scrum teams.

Analytics & Reporting:

• Experience with analytics tools (e.g., Google Analytics, Adobe Analytics) for understanding user behavior and product performance, though direct responsibility for analytics setup might lie with other roles.

• Ability to interpret data and user feedback to inform design decisions. CRM & Automation:

• While not a direct CRM role, understanding how UX interfaces with CRM systems and broader automation workflows can be beneficial for enterprise-level projects.

📝 Enhancement Note: The technology stack is inferred from the "Required Skills" and "Preferred Skills" sections, focusing on industry-standard design and collaboration tools for UX professionals in an agile setting.

👥 Team Culture & Values

Operations Values:

• Openness and Honesty: Encouraging candid communication about problems and proposed solutions, fostering a transparent environment.

• Embracing Change: Welcoming and adapting to changing requirements and priorities with agility and minimal disruption.

• Quality First: A strong commitment to delivering high-quality work and advocating vocally for its importance.

• Simplicity and Efficiency: Encouraging minimal, elegant solutions that preserve flexibility and drive efficiency.

• Continuous Improvement: A relentless drive to improve oneself, the team, and processes, embracing new practices and techniques.

• Collaboration and Feedback: Valuing teamwork, offering and welcoming constructive feedback as a tool for growth, and integrating feedback as a normal part of the workday.

• Ownership and No Ego: Taking responsibility for delivering projects and solutions without ego or attitude, focusing on collective success.

• Root Cause Analysis: Digging deep to find the underlying causes of problems to develop effective solutions.

• AI Integration: Embracing AI assistants as force multipliers to accelerate innovation and enhance output quality.

Collaboration Style:

• Collaborative Online: Approximately 50% of collaboration occurs online in small groups, emphasizing digital communication and remote teamwork.

• Cross-Functional Integration: Seamless integration with developers, product owners, and other team members to co-create solutions throughout the process.

• Constructive Feedback Loop: A culture where feedback is actively sought, given, and integrated to drive continuous improvement for both individuals and the team.

• Knowledge Sharing: Encouraging pairing and mobbing sessions to share expertise and foster a collective understanding of design and development challenges.

📝 Enhancement Note: The company values are directly extracted from the principles listed in the job description, highlighting the emphasis on transparency, quality, continuous improvement, and collaboration. The collaboration style is described as a blend of online interaction and deep cross-functional integration.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Navigating the complexities of enterprise and government systems where user desires must be harmonized with strict requirements, security protocols, and technical limitations.

• Driving UX Adoption in Traditional Environments: Facilitating the integration of human-centered design principles and agile UX practices within potentially more traditional or rigid organizational structures (common in government contracting).

• Managing Stakeholder Expectations: Effectively leading tough conversations and managing diverse stakeholder needs and priorities to ensure alignment and project success.

• Staying Ahead of Evolving Technologies: Continuously learning and adapting to new design tools, methodologies, and emerging technologies (like AI assistants) to maintain a leading edge.

Learning & Development Opportunities:

• Deep Domain Expertise: Opportunity to become an expert in the specific domains of federal acquisition and assistance systems, understanding their unique user needs and operational contexts.

• Advanced UX Methodologies: Exposure to and practice with cutting-edge UX research and design techniques, potentially including advanced AI-driven design tools.

• Leadership and Mentorship: Potential to grow into a senior leadership role, mentoring junior designers and influencing design strategy across multiple projects.

• Agile and Lean Mastery: Further refining expertise in agile and lean UX practices through hands-on experience in a highly iterative environment.

📝 Enhancement Note: Challenges are framed around the common complexities of enterprise/government UX work and the need for strong advocacy and adaptability. Growth opportunities focus on specialization, advanced methodologies, and leadership within the company's agile framework.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a new feature for a complex federal acquisition system, considering both user needs and stringent regulatory compliance?" (Focus on process: discovery, research, iteration, stakeholder management, compliance checks).

• "Describe a time you had to advocate for a user-centered design decision that was initially met with resistance from stakeholders or developers. How did you navigate that situation?" (Focus on communication, negotiation, data-driven arguments, and collaboration).

• "Given a situation where data is limited or unclear for a critical user journey, what steps would you take to proceed with designing a solution?" (Focus on iterative design, hypothesis testing, and lean UX principles). Company & Culture Questions:

• "What interests you about Flexion's work in government and enterprise systems, and how do you see your UX skills contributing to these critical areas?" (Demonstrate research into their clients and value proposition).

• "How do you approach giving and receiving constructive feedback within an agile team environment?" (Highlight alignment with Flexion's values of continuous improvement and openness).

• "Describe your experience with AI assistants and how you leverage them to enhance your design process and output." (Showcase adoption of modern tools and efficiency focus). Portfolio Presentation Strategy:

• Narrative Arc: Structure your case studies with a clear beginning (problem), middle (process, challenges, solutions), and end (outcomes, learnings).

• Visual Storytelling: Use compelling visuals (mockups, user flows, research findings) to illustrate your points, but don't let them overshadow your narrative.

• Quantify Impact: Whenever possible, present metrics that demonstrate the positive impact of your design work (e.g., increased user satisfaction, reduced task completion time, improved conversion rates).

• Process Over Polish: While polished designs are good, emphasize the process and thinking behind them, especially your iterative approach and how you handled challenges.

• Interactive Elements: Be prepared to walk through interactive prototypes and explain your design decisions in real-time.

📝 Enhancement Note: Interview questions are crafted to probe for senior-level UX thinking, agile/lean application, and alignment with Flexion's values and client focus. Portfolio presentation advice stresses storytelling, impact, and process.

📌 Application Steps

To apply for this UX Researcher/Designer position:

• Submit your resume and a link to your portfolio through the provided application URL.

• Portfolio Customization: Ensure your portfolio prominently features projects that align with the requirements of this role, specifically highlighting 8+ years of client UX design, complex product development, and experience with agile/lean methodologies. Showcase case studies that demonstrate your entire design process, from research to iteration.

• Resume Optimization: Tailor your resume to emphasize keywords and responsibilities mentioned in the job description, such as "Human-Centered Design," "Lean UX," "Agile Scrum," "User Research," "Prototyping," and "Design Systems." Quantify achievements whenever possible.

• Interview Preparation: Practice articulating your design process and project outcomes clearly. Be ready to discuss specific examples of how you've solved complex UX problems, collaborated with development teams, and advocated for users. Prepare questions for the interviewer about the team, projects, and company culture.

• Company Research: Familiarize yourself with Flexion Inc's mission, values, and the types of systems they develop, particularly their work in federal acquisition and assistance. Understand their agile and human-centered design approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.