UX Researcher Senior

📍 Job Overview

Job Title: UX Researcher Senior Company: Jobgether (on behalf of a partner company) Location: Brazil Job Type: Full-time Category: User Experience Research / Product Operations Date Posted: May 20, 2026 Experience Level: Senior (5-10 years) Remote Status: Remote Friendly (with Coworking Access in Brazil)

🚀 Role Summary

• Lead end-to-end qualitative and quantitative UX research initiatives, directly influencing product prioritization and strategic business decision-making.
• Drive measurable improvements in key performance indicators (KPIs) such as conversion, retention, Net Promoter Score (NPS), revenue, and cost reduction by translating user insights into actionable recommendations.
• Act as a strategic partner to Product, Design, Data, and Marketing teams, fostering a strong user-centric culture and promoting research adoption across the organization.
• Mentor and develop other researchers, contributing to the overall maturity and scalability of UX Research practices through the evolution of research operations, frameworks, and best practices.
• Influence stakeholders at all levels, including executive leadership, through compelling storytelling and clear communication of complex research findings.

📝 Enhancement Note: While the title is "UX Researcher Senior," the description emphasizes a strategic, business-oriented impact, suggesting this role functions closer to a Product Operations or GTM Operations role with a strong UX research foundation. The focus on influencing business strategy, KPIs, and executive stakeholders elevates it beyond a purely tactical research position. The reference to "Research Ops" further solidifies its operational alignment.

📈 Primary Responsibilities

• Spearhead the design, execution, and analysis of comprehensive qualitative and quantitative research studies, from initial discovery to post-launch evaluation.
• Synthesize research findings with product analytics, market intelligence, and business metrics to provide a holistic view for high-impact decision-making.
• Develop and present compelling, data-driven narratives that clearly articulate user needs, pain points, and opportunities to diverse audiences, including executive leadership.
• Define hypotheses in collaboration with cross-functional teams and design experiments to rigorously evaluate product features and strategies.
• Champion user-centricity by evangelizing research insights and best practices across Product, Design, Data, and Marketing departments.
• Proactively identify areas for research, contributing to the development of a strategic research roadmap aligned with overarching business objectives.
• Mentor junior researchers, providing guidance on methodologies, stakeholder management, and impact articulation.
• Contribute to the development and refinement of Research Operations frameworks, tools, and processes to enhance efficiency, scalability, and impact.
• Facilitate cross-functional understanding of user behavior and research methodologies to foster a collaborative and informed product development environment.
• Drive continuous improvement in research practices by staying abreast of emerging methodologies and technologies, including AI applications in research.

📝 Enhancement Note: The responsibilities highlight a blend of deep research expertise and strategic operational influence. The emphasis on "connecting user insights to product prioritization and strategic decision-making" and "influencing product and business strategy" indicates a need for strong business acumen and the ability to drive change, which is characteristic of senior operational roles.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Statistics, or a related field is typically expected for senior research roles. Experience: A minimum of 5-10 years of progressive experience in User Experience Research within digital product environments is required, with a demonstrated track record of driving significant business impact.

Required Skills:

• Strategic Research Leadership: Ability to lead end-to-end research projects, connecting user insights directly to product prioritization and strategic business decisions.
• Business Acumen & Impact Orientation: Proven ability to translate research findings into measurable business impact on KPIs such as conversion, retention, NPS, revenue, and cost reduction.
• Exceptional Communication & Storytelling: Superior skills in presenting complex research findings in a clear, visual, and compelling manner to influence stakeholders at all levels, including executive leadership.
• Methodological Proficiency: Solid experience across a broad spectrum of qualitative and quantitative research methods, including but not limited to:
  • User Interviews (discovery, in-depth)
  • Usability Testing (moderated and unmoderated)
  • Surveys and Questionnaires
  • Card Sorting and Tree Testing
  • Benchmarking and Competitive Analysis
  • Diary Studies
  • Ethnographic Research
• Analytical Rigor: Strong analytical skills with a proven ability to interpret quantitative data and triangulate findings with qualitative insights and business metrics.
• Full Research Lifecycle Expertise: Comprehensive experience managing research from initial concept and discovery through to post-launch evaluation and iteration.
• Collaboration & Cross-Functional Partnership: Excellent ability to work effectively within agile, cross-functional teams (Product, Design, Data, Marketing) and manage multiple stakeholders.
• Mentorship & Knowledge Sharing: Experience mentoring junior researchers, designers, or other team members, fostering a stronger research culture and adoption.

Preferred Skills:

• Research Operations (Research Ops) Familiarity: Understanding of Research Operations principles, including participant recruitment, managing research repositories, consent management, and scaling research practices.
• AI in Research Application: Experience or a strong interest in applying AI tools and methodologies within research workflows to enhance efficiency and insights.
• Fintech/Financial Services Domain Expertise: Prior experience working within the fintech or financial services industry, understanding its unique user needs and regulatory landscape.
• Data Science/Analytics Tools: Familiarity with data analysis tools and techniques that complement qualitative research findings.

📝 Enhancement Note: The "Nice to have" sections are crucial for candidates. Emphasizing experience with AI in research and fintech is a strong signal for this specific partner company. The "Senior-level experience" combined with "mentoring" and "Research Ops" points to a role that is not just about conducting research but also about building and scaling the research function.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end research projects that demonstrate strategic thinking, methodological rigor, and measurable business impact.
• Highlight case studies where research insights directly influenced product prioritization, strategic decisions, and key business KPIs (e.g., conversion, retention, NPS).
• Include examples of how you've translated complex behavioral insights into clear, actionable recommendations for cross-functional teams.
• Demonstrate your ability to influence stakeholders at various levels, including executive leadership, through compelling presentations and storytelling.
• Present examples of your collaboration with Product, Design, Data, and Marketing teams, illustrating your role in a cross-functional environment.

Process Documentation:

• Portfolio pieces should clearly outline the research process followed, including problem definition, methodology selection, participant recruitment, data collection, analysis, and synthesis.
• Illustrate how you've documented and communicated research findings effectively to different audiences, using clear visuals and concise language.
• Include examples of how you've contributed to or evolved research operations, frameworks, or best practices to improve scalability and maturity.
• Showcase how you've used both qualitative and quantitative data to triangulate findings and support your recommendations.

📝 Enhancement Note: For a senior role focused on impact and strategy, the portfolio needs to go beyond just listing methods used. It must demonstrate the candidate's ability to connect research to business outcomes, influence decisions, and contribute to the operational maturity of the research function. Highlighting metrics and ROI is paramount.

💵 Compensation & Benefits

Salary Range: Given the senior-level experience (5-10 years), the strategic impact, and the remote-friendly nature within Brazil, a competitive salary range can be estimated. For a Senior UX Researcher in Brazil, particularly in tech-forward companies, the annual salary could range from R$ 150,000 to R$ 250,000 (approximately USD 28,000 to USD 46,000, depending on the exchange rate). This range can vary significantly based on specific company compensation philosophies, location within Brazil (major cities vs. others), and the candidate's exact experience and negotiation.

Benefits:

• Competitive CLT Employment Contract: Standard Brazilian employment contract ensuring legal rights and benefits.
• Comprehensive Health & Dental Insurance: Full coverage with no co-participation, a significant benefit in Brazil.
• Life Insurance Coverage: Financial protection for dependents.
• Flexible Food Allowance: Via Visa card, offering flexibility for meal purchases.
• Home Office Support: Assistance with equipment and mobility, facilitating a productive remote work setup.
• Education Benefits: Partial subsidy for courses, degrees, and language learning, supporting continuous professional development.
• Mental Health & Wellness Support: Access to therapy and nutrition sessions, promoting holistic well-being.
• Extensive Parental Support: Extended maternity and paternity leave, and childcare assistance, supporting work-life balance.
• Stock Options & Performance Bonuses: Potential for equity ownership and financial rewards tied to company and individual performance.
• Work-Life Perks: Birthday day off and additional engagement perks to foster a positive employee experience.
• Remote-Friendly Model with Coworking Access: Flexibility to work remotely with the option to utilize coworking spaces across Brazil.
• Inclusive & Innovative Culture: A work environment that values continuous learning and collaboration.

Working Hours: Standard full-time working hours are assumed, likely around 40 hours per week, with flexibility often afforded in remote or hybrid arrangements, especially for senior roles focused on output and impact rather than strict time tracking.

📝 Enhancement Note: Salary estimation is based on general market data for senior tech roles in Brazil and the provided experience level. The benefits package is extensive and aligns with competitive offerings in the Brazilian tech market, particularly for remote-friendly companies. The CLT contract is a key detail for candidates in Brazil.

🎯 Team & Company Context

🏢 Company Culture

Industry: The description mentions "fintech or financial services environments" as a "nice to have," suggesting the partner company likely operates within this sector. This implies a focus on innovation, security, compliance, and user trust, all of which are critical for UX research in such a domain. Company Size: Jobgether's own size is not specified, but they are a platform, and their partner companies can range from startups to established enterprises. The emphasis on "strengthening research practices, frameworks, and maturity" suggests the partner company might be in a growth phase where formalizing operations is a priority, or it could be a larger organization looking to optimize existing processes. Founded: Not specified by the input data.

Team Structure:

• UX Research Team: The role involves mentoring and supporting other researchers, indicating the existence of a dedicated UX Research team, likely with varying levels of seniority.
• Cross-Functional Collaboration: The role explicitly requires close collaboration with Product, Design, Data, and Marketing teams. This suggests a matrixed or agile team structure where researchers are embedded or work closely with these core product development functions.
• Reporting: While not explicitly stated, a Senior UX Researcher typically reports to a Research Lead, Head of UX, Director of Product, or potentially a VP of Product/Design. The emphasis on influencing executive leadership implies direct or frequent interaction with senior management.

Methodology:

• Data-Driven Decision Making: The company emphasizes a data-driven environment where research findings are triangulated with product metrics and market data.
• User-Centricity: A core value is promoting a strong user-centric culture across the organization.
• Agile Development: Collaboration with teams in agile environments suggests iterative product development cycles.
• Research Ops Maturity: The role aims to evolve research operations, frameworks, and best practices, indicating a focus on systematic and scalable research processes.

Company Website: [Jobgether Website: https://jobgether.com/] (Note: This is Jobgether's website, not the partner company's. The partner company's website is not provided.)

📝 Enhancement Note: The industry context (fintech/financial services) is a significant inference based on the "nice to have" requirement. This context shapes the understanding of the company's challenges and priorities. The mention of "Research Ops" and "maturity" suggests the partner company is invested in professionalizing its research function.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Researcher role, positioned to be a strategic contributor and leader within the UX Research discipline. It's beyond an individual contributor role focused solely on execution; it involves shaping strategy, mentoring others, and improving operational processes. The role is designed for someone who wants to elevate UX Research into a strategic business function.

Reporting Structure: The Senior UX Researcher will likely report to a Research Lead, Head of UX, or a Director of Product/Design. They will work closely with Product Managers, Designers, Data Analysts, and Marketing teams, indicating a highly collaborative and integrated reporting dynamic within the product development lifecycle.

Operations Impact: The core of this role is driving tangible business impact. The Senior UX Researcher is expected to influence key business metrics such as conversion rates, customer retention, Net Promoter Score (NPS), revenue generation, and cost reduction. Their insights are critical for informing product prioritization and shaping the overall business strategy.

Growth Opportunities:

• Leadership in Research Ops: Opportunity to take a leading role in defining, building, and scaling Research Operations, establishing best practices and frameworks for the organization.
• Strategic Influence: Deepen influence on product and business strategy, potentially moving into roles with broader strategic oversight or product leadership.
• Mentorship & Team Development: Further develop leadership and coaching skills by mentoring a growing team of researchers.
• Domain Specialization: Gain deep expertise in the fintech or financial services industry, becoming a go-to expert for user insights in this domain.
• Cross-Functional Advancement: Develop a strong understanding of Product Management, Design, and Data Analytics, which could open doors to related product strategy or operational leadership roles.
• Learning & Development: Access to education benefits and a culture of continuous learning will support skill enhancement in areas like AI in research, advanced analytics, and strategic planning.

📝 Enhancement Note: The growth path clearly indicates a move towards leadership, strategic impact, and operational excellence within the research domain, rather than just deeper research execution. The emphasis on "elevating UX Research into a strategic business function" is a key indicator of the career trajectory this role offers.

🌐 Work Environment

Office Type: The role is described as "Remote-friendly work model with coworking access across Brazil." This suggests a hybrid approach is possible, with a primary focus on remote work. The company likely supports employees working from home and provides access to coworking spaces for those who prefer or need an office environment for collaboration or focused work.

Office Location(s): While the role is remote, the mention of "coworking access across Brazil" implies the partner company has a presence or network of supported coworking spaces throughout the country, offering flexibility for employees to work from various locations.

Workspace Context:

• Flexibility: The remote-friendly model offers significant flexibility in terms of work location and potentially work hours, accommodating personal needs and preferences.
• Collaboration Tools: Expect a robust technology stack for remote collaboration, including video conferencing, instant messaging, project management tools, and shared document platforms.
• User-Centric Focus: The workspace culture likely fosters open communication and collaboration with Product, Design, Data, and Marketing teams, ensuring researchers are integrated into the product development process.
• Professional Development: The environment supports continuous learning through education benefits and a culture that values innovation and skill enhancement.

Work Schedule: A standard full-time schedule (approximately 40 hours per week) is expected. However, the remote nature typically allows for some flexibility in managing work hours, provided that collaboration needs and project deadlines are met. The emphasis is likely on output and impact rather than strict adherence to a 9-to-5 schedule.

📝 Enhancement Note: The "Remote OK" and "coworking access" details suggest a modern, flexible work environment common in tech companies, especially those looking to attract talent across a wider geographical area.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A review of your application and resume, likely conducted by Jobgether's AI and then human recruiters, to assess basic qualifications and fit.
2. Hiring Manager/Recruiter Interview: A conversation focused on your background, motivations, and alignment with the role's core responsibilities and company culture. Expect questions about your experience in leading research, influencing strategy, and stakeholder management.
3. Portfolio Presentation & Deep Dive: A critical stage where you'll present 2-3 key research projects from your portfolio. This will involve discussing your approach, methodologies, insights, recommendations, and most importantly, the impact your work had on business metrics. Be prepared for detailed questions about your decision-making process, challenges faced, and how you handled them.
4. Cross-Functional Interviews: Meetings with key stakeholders from Product, Design, Data, and Marketing teams. These interviews will assess your collaboration style, communication skills, and ability to integrate research into their workflows.
5. Senior Leadership/Executive Interview: A final conversation, potentially with a VP or Director, to evaluate your strategic thinking, business acumen, and potential to elevate the UX Research function within the organization.

Portfolio Review Tips:

• Focus on Impact: Prioritize projects where you can clearly demonstrate measurable business outcomes (e.g., increased conversion, reduced churn, improved NPS). Quantify your impact whenever possible.
• Strategic Narrative: Structure your case studies to tell a compelling story: the business problem, your research approach, key insights, actionable recommendations, and the resulting impact.
• Methodological Justification: Be ready to explain why you chose specific research methods and how they were best suited to answer the research questions and business objectives.
• Stakeholder Influence: Highlight instances where you successfully influenced product or business strategy, even when faced with resistance. Detail your communication and persuasion tactics.
• Process Optimization: Showcase projects where you contributed to improving research operations, scalability, or efficiency, demonstrating your understanding of Research Ops principles.
• Tailor to the Role: Emphasize projects that align with the preferred skills (AI in research, fintech experience) if you have them.

Challenge Preparation:

• Case Study: Be prepared for a take-home assignment or an in-interview case study that might involve analyzing a dataset, proposing a research plan for a given scenario, or critiquing an existing product feature.
• Problem-Solving: Practice articulating your thought process for complex research problems. How would you approach a vague business question? How would you prioritize research efforts with limited resources?
• Methodology Discussion: Be ready to discuss the pros and cons of various research methods and how you would choose the most appropriate ones for different business objectives.
• Data Synthesis: Prepare to discuss how you integrate qualitative insights with quantitative data to form a comprehensive understanding.

📝 Enhancement Note: The interview process and portfolio review are tailored to a senior, strategic role. The emphasis is on demonstrating impact, influencing stakeholders, and operationalizing research, not just executing research tasks. The "challenge preparation" section anticipates a common element in senior operations roles.

🛠 Tools & Technology Stack

Primary Tools:

• Qualitative Research Platforms: Tools for conducting remote interviews and usability testing (e.g., UserTesting.com, Lookback, Maze, Dovetail for synthesis).
• Survey Tools: Platforms for creating and distributing surveys (e.g., Typeform, SurveyMonkey, Google Forms).
• Data Analysis & Synthesis Tools: Software for qualitative data analysis (e.g., Dovetail, NVivo) and quantitative analysis (e.g., Excel, Google Sheets, potentially R or Python for more advanced analysis).
• Collaboration & Documentation: Tools for team communication and knowledge sharing (e.g., Slack, Microsoft Teams, Confluence, Notion).

Analytics & Reporting:

• Product Analytics Tools: Familiarity with tools that track user behavior and product performance (e.g., Google Analytics, Amplitude, Mixpanel) to triangulate research findings with quantitative data.
• Business Intelligence (BI) Tools: Experience interpreting data from BI dashboards (e.g., Tableau, Power BI, Looker) to understand business context and impact.
• Reporting & Presentation Software: Proficiency in tools like PowerPoint, Google Slides, Keynote, and potentially data visualization libraries for creating impactful reports.

CRM & Automation:

• CRM Systems: While not a primary focus, understanding how CRM data (e.g., Salesforce, HubSpot) can inform user segmentation and research questions is beneficial.
• Project Management Tools: Experience with tools like Jira, Asana, or Trello to manage research timelines and collaborate with agile teams.

📝 Enhancement Note: The tools listed are standard for senior UX Researchers, with an emphasis on those that support both qualitative and quantitative analysis, as well as integration with product analytics and business intelligence. The mention of "Research Ops" implies a potential interest in tools that manage research participant databases or knowledge repositories.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value, ensuring all decisions and strategies are grounded in a deep understanding of user needs and behaviors.
• Data-Driven Approach: Emphasizing the use of both qualitative and quantitative data to inform decisions and measure impact, promoting objectivity and rigor.
• Collaboration & Transparency: Fostering a collaborative environment where insights are shared openly, and cross-functional teams work together effectively to achieve common goals.
• Continuous Learning & Improvement: A culture that encourages ongoing skill development, exploration of new methodologies (like AI in research), and iterative refinement of processes.
• Impact & Accountability: A focus on driving measurable business outcomes and taking ownership of research initiatives to ensure they contribute to organizational success.
• Innovation & Strategic Thinking: Encouraging proactive identification of opportunities and the development of forward-thinking research strategies that shape the product roadmap and business direction.

Collaboration Style:

• Cross-Functional Integration: Researchers are integrated into product development squads, working closely with Product Managers, Designers, Engineers, and Marketers.
• Partnership: A collaborative style that positions UX Research as a strategic partner, rather than a service provider, influencing decisions early and often.
• Open Feedback: A culture that encourages constructive feedback exchange, both within the research team and with cross-functional collaborators, to continuously improve research quality and impact.
• Knowledge Sharing: Active promotion of knowledge sharing through presentations, documentation, and internal workshops to democratize user insights and research best practices.

📝 Enhancement Note: The values and collaboration style are inferred from the job description's emphasis on strategic impact, cross-functional work, and continuous improvement. A strong user-centric ethos is paramount for any UX role, and the operational aspects require a collaborative and data-driven mindset.

⚡ Challenges & Growth Opportunities

Challenges:

• Elevating Research to Strategic Function: The primary challenge is moving UX Research from a tactical execution role to a strategic business driver, requiring strong influence and business acumen.
• Driving Adoption & Impact: Ensuring that research insights are consistently understood, acted upon, and lead to measurable improvements across a diverse set of stakeholders and teams.
• Balancing Breadth and Depth: Managing a wide range of research projects across different product areas while maintaining methodological rigor and delivering deep, actionable insights.
• Integrating New Methodologies: Successfully incorporating emerging tools and techniques, such as AI in research, into existing workflows and demonstrating their value.
• Navigating Cross-Functional Dynamics: Effectively collaborating with multiple teams that may have different priorities or levels of understanding of UX research.

Learning & Development Opportunities:

• Strategic Research Leadership: Develop advanced skills in influencing executive decision-making and shaping long-term product and business strategy.
• Research Operations Maturity: Gain hands-on experience in building and scaling research operations, defining frameworks, and establishing best practices for a growing function.
• Industry Specialization: Deepen expertise in the fintech/financial services sector, becoming a subject matter expert in user behavior and market dynamics within this industry.
• Mentorship & Coaching: Hone leadership and coaching abilities by guiding and developing other researchers.
• AI in Research: Explore and implement AI-powered tools and techniques to enhance research efficiency and insight generation.
• Cross-Functional Acumen: Broaden understanding of product management, data analytics, and marketing strategies, potentially opening pathways to broader operational or product leadership roles.

📝 Enhancement Note: The challenges and growth opportunities are framed around the senior and strategic nature of the role, focusing on leadership, operational improvement, and business impact, which aligns with the overall description.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used research to significantly influence product strategy or prioritization. What was the situation, your approach, the outcome, and the business impact?" (Focus on linking insights to strategic decisions and measurable KPIs).
• "How do you balance the need for rigorous qualitative research with the demands for quick, actionable insights in a fast-paced environment?" (Demonstrate your ability to adapt methodologies and manage stakeholder expectations).
• "How would you approach building or improving Research Operations within an organization? What are the key components, and how would you measure success?" (Showcase your understanding of scaling research and operationalizing processes).

Company & Culture Questions:

• "Why are you interested in this specific role and our company/industry (Fintech/Financial Services)?" (Research the partner company if possible, and articulate why this domain and the role's strategic focus appeal to you).
• "How do you promote a user-centric culture within teams that may not have a strong UX background?" (Provide examples of your evangelism and collaboration strategies).
• "Describe your experience mentoring junior researchers or designers. What is your approach to developing others' research skills?" (Highlight your leadership and coaching capabilities).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your research questions, methodology, key findings, actionable recommendations, and most importantly, the quantifiable impact on business metrics.
• Visual Storytelling: Use compelling visuals (e.g., personas, journey maps, key UI mockups, data charts) to illustrate your process and findings.
• Focus on "Why" and "So What": Be prepared to explain the rationale behind your methodological choices and articulate the business implications of your insights.
• Demonstrate Influence: Highlight specific instances where your research directly led to a change in product direction or business strategy, and how you achieved that influence.
• Address Challenges: Be transparent about challenges encountered (e.g., recruitment difficulties, unexpected findings, stakeholder resistance) and how you overcame them.
• Interactive Elements: If possible, use interactive elements or ask thought-provoking questions to engage the interviewers during your presentation.

📝 Enhancement Note: Interview questions are tailored to assess strategic thinking, leadership, operational improvement, and the ability to demonstrate business impact, which are key for a senior role in this domain.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Jobgether.
• Tailor your Resume: Highlight your senior-level experience in UX Research, emphasizing strategic contributions, leadership, mentorship, and quantifiable business impact (e.g., specific KPI improvements). Use keywords from the job description like "strategic decision-making," "KPIs," "Research Ops," and "stakeholder influence."
• Curate Your Portfolio: Select 2-3 of your most impactful end-to-end research projects. Ensure each case study clearly demonstrates your process, insights, actionable recommendations, and most importantly, the measurable business outcomes achieved. Prioritize projects that showcase your ability to influence strategy and collaborate across Product, Design, Data, and Marketing.
• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on storytelling, clear articulation of impact, and addressing potential questions about methodology, challenges, and stakeholder influence. Be ready to discuss how you've contributed to or improved research operations.
• Research the Partner Company: If possible, research the partner company's industry (likely fintech/financial services), their products, and their apparent user base. Understand their potential challenges and how your UX research expertise can address them.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.