UX Researcher, Programs & Operations

📍 Job Overview

Job Title: UX Researcher, Programs & Operations

Company: GetYourGuide

Location: Berlin, Germany

Job Type: Full-Time

Category: UX Research Operations / Program Management

Date Posted: 2026-08-26

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• This role is pivotal in enhancing the infrastructure and operational efficiency of the UX Research practice at GetYourGuide, focusing on scaling research capabilities.

• You will be instrumental in designing, implementing, and maintaining systems, tools, and programs that empower researchers and cross-functional partners to translate insights into actionable decisions.

• A key aspect of this position involves leveraging AI-assisted workflows to streamline the research and design lifecycle, from initial participant recruitment to the synthesis and activation of findings.

• The role requires strong stakeholder management skills to influence major program-related decisions and drive innovation through operational enhancements rather than just reporting research outcomes.

📝 Enhancement Note: This role is positioned at the intersection of UX Research and Operations, emphasizing the strategic implementation of systems and AI to scale research impact. The focus on "Programs & Operations" within UX Research suggests a need for candidates with a strong operational and program management background, capable of building the foundational elements that support a high-performing research team. This is distinct from a pure hands-on UX Researcher role.

📈 Primary Responsibilities

• Design, develop, and maintain scalable systems, tools, and programs for knowledge management, participant recruitment, self-serve research, and operational governance within the UX Research function.

• Identify and implement AI-powered workflows to accelerate research processes, including participant sourcing, intake, synthesis, and the activation of research insights across product, design, and business teams.

• Collaborate closely with senior stakeholders to assess feasibility, manage trade-offs, and translate complex research findings into decision-ready outputs and actionable recommendations.

• Develop and deploy "sticky artifacts" such as concept visuals, prototypes, and one-pagers to effectively communicate research insights and drive alignment.

• Facilitate team meetings, discovery workshops, and operational forums to proactively identify gaps, assess resourcing needs, and contribute to the UX Research Ops roadmap.

• Advise internal teams on appropriate research processes and tools, and lead training sessions to ensure effective adoption of new systems and methodologies.

• Manage the entire lifecycle of research tools, including screening, vendor onboarding, security assessments, contract negotiations, access management, and org-wide training initiatives.

• Partner with product, design, marketing, and business teams to shape the end-to-end customer experience, track research team contributions, and clearly link research findings to business outcomes and KPIs.

📝 Enhancement Note: The responsibilities highlight a proactive, systems-thinking approach to UX Research operations. The emphasis on "turning evidence into decisions at scale" and "AI-assisted workflows" indicates a forward-thinking role focused on efficiency and impact. The requirement to create "sticky artifacts" suggests a need for strong communication and presentation skills beyond just data reporting.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Computer Science, or a related field; Master's degree or equivalent practical experience preferred.

Experience: 5+ years of progressive experience in UX Research, UX Strategy, or UX Program Management within a technology-driven organization, with a demonstrated focus on research operations.

Required Skills:

• Proven experience in designing and implementing scalable research systems, user panels, and knowledge management frameworks.

• Deep operational expertise across a range of qualitative research methods (including unmoderated interviews) and quantitative research techniques, with the ability to select the appropriate level of rigor.

• Demonstrated ability to influence major program-related decisions at the senior stakeholder level through strategic communication and operational innovation.

• Proficiency in visualizing research direction and insights through sketches, prototypes, service blueprints, or AI-assisted outputs.

• Strong understanding of how AI can reshape and optimize research workflows.

• Familiarity with research ethics, accessibility frameworks (e.g., WCAG), customer relationship management (CRM) systems, consent management (NDAs), and relevant data privacy regulations (e.g., GDPR, e-privacy, DSA).

• Sound business judgment, with the ability to connect research insights to business trade-offs and commercial impact, particularly in B2C environments.

• Solid experience in vendor management, including budget tracking and negotiation.

• Excellent written and verbal communication skills, with the ability to tailor communication to different levels of the organization. Preferred Skills:

• Experience designing and facilitating large-scale, cross-functional communication programs and events.

• In-depth knowledge of the current UX research vendor and tooling landscape, with a track record of successful vendor negotiations and tool migration projects.

• Background in building or deploying AI agents for operational use cases, such as recruitment pipelines or research repository and synthesis tools.

📝 Enhancement Note: The "Extras that give you an edge" section directly translates into preferred skills, emphasizing the value of hands-on experience with AI in research operations and a deep understanding of the vendor landscape. The requirement for experience with specific regulations like GDPR and DSA points to the importance of compliance in operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of research systems, frameworks, or programs you have designed and implemented that demonstrably improved efficiency and scalability for research teams.

• Include case studies that highlight your ability to operationalize research insights, demonstrating how you facilitated decision-making and drove business outcomes.

• Provide evidence of your experience in managing research tools and vendors, including examples of negotiation successes or process improvements.

• Prepare to discuss how you have leveraged AI or automation to optimize research workflows, with clear metrics on time saved or quality improved. Process Documentation:

• Demonstrate your ability to document and standardize research processes, from intake and planning to execution, synthesis, and knowledge sharing.

• Illustrate your approach to establishing governance models for research operations, ensuring consistency, quality, and compliance across the practice.

• Provide examples of how you have created self-serve resources or training materials to enable broader adoption of research methodologies and tools.

📝 Enhancement Note: For a role focused on "Programs & Operations," a portfolio is crucial. It should not just showcase research findings but the systems and processes that enable effective research at scale. Demonstrating an understanding of workflow optimization, tool management, and AI integration will be key.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a UX Researcher/Program Manager with 5-10 years of experience in a major European tech hub like Berlin, the estimated salary range for this role is €70,000 - €95,000 annually. This estimate considers the cost of living in Berlin, the company's tech industry standing, and the specialized nature of UX Research Operations.

Benefits:

• Annual personal growth budget for continuous learning and professional development.

• Mentorship programs designed to foster career advancement.

• Flexibility to work from anywhere in the world for up to 30 days per year, supporting a global mindset.

• Hybrid working model with three designated in-office collaboration days (Monday, Tuesday, Thursday) and two days for focused work at home.

• Opportunities for social connection and team building through quarterly team events and annual company-wide gatherings.

• Monthly allowances for transportation and fitness to support well-being.

• Exclusive discounts on GetYourGuide activities for employees, friends, and family.

• Language reimbursement program to encourage linguistic development.

• Comprehensive health and wellness benefits package.

Working Hours: A standard 40-hour work week is expected, with a hybrid arrangement allowing for flexibility in work location on designated days.

📝 Enhancement Note: The salary range is an estimate based on the provided location (Berlin), experience level (5-10 years), and the specialized nature of the role. Actual compensation may vary based on the candidate's specific qualifications, interview performance, and the company's internal compensation structure. The benefits listed are directly pulled from the job description and highlight a strong focus on employee growth, well-being, and flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: GetYourGuide operates in the online travel and tourism industry, specifically focusing on tours, activities, and attractions. This sector is highly competitive, driven by customer experience, innovation, and global reach.

Company Size: GetYourGuide is a significant player in the travel tech space, employing a substantial number of people globally (likely in the range of 1000-5000+ employees, based on typical valuations and operations of such companies). This size implies a need for robust, scalable operational processes and clear communication channels.

Founded: Founded in 2009, GetYourGuide has established itself over more than a decade, indicating a mature organization with established processes but also a continued drive for innovation and growth in the dynamic travel market.

Team Structure:

• The UX Research team is part of the larger Product and UX organization, suggesting close collaboration with Product Managers, Designers, and Engineers.

• The "Research Programs & Operations" function sits at the "center of that function," implying a dedicated operational support unit for the broader UX Research practice.

• This role will likely interact with multiple cross-functional teams, including Product, Design, Marketing, and Business Development, to ensure research insights are integrated into decision-making and tied to business outcomes. Methodology:

• The team's core methodology revolves around grounding product, design, and business decisions in evidence derived from user understanding.

• Emphasis is placed on building systems, tools, and processes that enable researchers and partners to move faster and act on insights with confidence.

• The integration of AI-assisted workflows points to a forward-thinking approach to research efficiency and scalability.

Company Website: https://www.getyourguide.com/

📝 Enhancement Note: The company's focus on "unforgettable travel experiences" and connecting people globally suggests a culture that values user-centricity, innovation, and a passion for travel. The size and maturity of GetYourGuide mean that operational roles like this are critical for maintaining efficiency and enabling growth. The emphasis on "evidence rather than assumptions" underscores a data-driven and research-informed approach to product development.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level position, requiring 5+ years of specialized experience in UX Research Operations or Program Management. It's not an entry-level research role but a strategic operational function that supports the entire research practice. The responsibilities involve system design, AI integration, and senior stakeholder influence, indicating a significant level of autonomy and impact.

Reporting Structure: While not explicitly stated, this role likely reports to a Head of UX Research, Director of Product Operations, or a similar senior leader within the Product or UX organization. The role is described as sitting "at the center of that function," suggesting it's a key operational lead.

Operations Impact: The primary impact of this role is enabling the entire UX Research team to operate more efficiently, effectively, and at scale. By building robust systems, implementing AI workflows, and ensuring quality control, this position directly contributes to better-informed product decisions, improved user experiences, and ultimately, stronger business outcomes (e.g., increased trust, conversion rates, customer satisfaction). The role is crucial for translating research efforts into tangible commercial impact.

Growth Opportunities:

• Specialization: Deepen expertise in UX Research Operations, AI integration in research, or knowledge management systems.

• Leadership: Potential to lead a dedicated UX Research Ops team as the function grows, managing a roadmap and team members.

• Cross-functional Influence: Expand influence across Product, Design, and other business units by becoming the go-to expert for research operational excellence.

• Strategic Impact: Contribute to the strategic direction of how research is conducted and leveraged within GetYourGuide.

• Industry Trends: Stay at the forefront of advancements in AI and research technology, influencing adoption and best practices.

📝 Enhancement Note: The role offers a distinct career path for operations-minded individuals within the UX field, moving beyond direct research execution to enabling the entire practice. The emphasis on AI and scalable systems suggests opportunities to develop highly sought-after skills.

🌐 Work Environment

Office Type: GetYourGuide promotes a hybrid working approach, requiring three days of in-office collaboration per week (Monday, Tuesday, Thursday) and allowing two days of optional focus time at home. This suggests an environment that values both in-person interaction and focused individual work.

Office Location(s): The primary location for this role is Berlin, Germany. GetYourGuide also has local offices globally, but this specific position is based at their HQ in Berlin.

Workspace Context:

• The Berlin office is likely a modern, collaborative workspace designed to foster interaction and innovation, aligning with the company's tech industry focus.

• The hybrid model means access to office resources and face-to-face collaboration during designated office days, while remote days offer flexibility for deep work.

• The role involves close collaboration with UX Researchers, Product Managers, Designers, and potentially other operational teams, requiring effective communication and teamwork within the office and remotely.

Work Schedule: A standard 40-hour work week is typical, with the hybrid model providing some flexibility in how and where those hours are spent on the designated remote days. This structure supports structured collaboration while allowing for personal work preferences.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment, indicating a balance between in-person collaboration and individual focus. For an operations role, this balance can be beneficial for both team cohesion and deep analytical work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your application and CV, focusing on your experience in UX Research Operations, program management, and AI integration.

• Hiring Manager Interview: A discussion focused on your operational experience, strategic thinking, and understanding of research systems. Be prepared to talk about specific examples of systems you've built or improved.

• Cross-functional Interviews: Interviews with key stakeholders (e.g., Product Leads, Design Leads) to assess your ability to collaborate, influence, and translate research into business impact.

• Portfolio Presentation/Case Study: You will likely be asked to present a case study or walk through your portfolio, demonstrating your experience in building research infrastructure, implementing AI workflows, and managing operational challenges.

• Final Interview: Potentially with a senior leader to assess cultural fit and strategic alignment.

Portfolio Review Tips:

• Showcase Systems, Not Just Research: Highlight your experience in building and scaling research operations, knowledge management, recruitment processes, and tooling.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your initiatives (e.g., "reduced recruitment time by X%", "increased tool adoption by Y%", "improved insight accessibility by Z%").

• AI Integration: Clearly articulate your experience with AI in research workflows, detailing the specific applications and outcomes.

• Process & Governance: Include examples of how you've established clear processes, governance, and ethical guidelines for research.

• Stakeholder Influence: Demonstrate how you've successfully influenced senior stakeholders and driven adoption of operational improvements.

Challenge Preparation:

• Be ready for hypothetical scenarios related to scaling research operations, improving recruitment efficiency, or integrating new AI tools.

• Prepare to discuss your approach to vendor management, budget tracking, and negotiations.

• Think about how you would address operational gaps and create a roadmap for a UX Research Operations function.

📝 Enhancement Note: The emphasis on "Programs & Operations" means the interview process will likely focus heavily on systems thinking, operational efficiency, and strategic program management, in addition to core UX research principles. A strong, well-curated portfolio is essential.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Experience with various UX research tools for qualitative and quantitative data collection and analysis (e.g., UserTesting, Dovetail, Qualtrics, SurveyMonkey).

• Knowledge Management Systems: Familiarity with tools and methodologies for organizing, synthesizing, and sharing research findings (e.g., Confluence, Notion, dedicated research repositories).

• Collaboration Tools: Proficiency in tools like Jira, Asana, Trello for project and workflow management.

• AI Tools: Hands-on experience or a strong understanding of AI applications in research, such as AI-assisted transcription, synthesis, participant screening, or content generation.

Analytics & Reporting:

• Data Analysis Software: Ability to work with data analysis tools to understand research impact and operational metrics.

• Dashboarding Tools: Experience with tools like Tableau, Power BI, or Looker for visualizing operational performance and research insights.

CRM & Automation:

• CRM Systems: Familiarity with Customer Relationship Management (CRM) systems (e.g., Salesforce) for understanding customer data and context, particularly in relation to user panels and recruitment.

• Automation Platforms: Understanding of workflow automation principles and tools that can streamline operational tasks within research.

• Integration Tools: Awareness of how different tools can be integrated to create seamless operational workflows.

📝 Enhancement Note: The role explicitly mentions AI-assisted workflows and the need for experience with CRM and related policies. This indicates a modern tech stack where data integration and automation are key. The ability to evaluate and manage research tools is also a core requirement.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A commitment to grounding all operational and strategic decisions in evidence and rigorous analysis, mirroring the core UX Research philosophy.

• Efficiency & Scalability: A drive to optimize processes, leverage technology (especially AI), and build systems that allow the research practice to grow without compromising quality.

• Collaboration & Partnership: A proactive approach to working with cross-functional teams, building strong relationships, and ensuring research operations support their needs.

• User-Centricity: While focused on operations, the ultimate goal is to improve user experiences, so an understanding of the end-user remains paramount.

• Innovation & Continuous Improvement: An open mindset towards adopting new technologies and methodologies, particularly in the rapidly evolving field of AI and research operations.

Collaboration Style:

• Cross-functional Integration: Expected to work seamlessly with Product, Design, Engineering, Marketing, and Business teams, acting as a bridge between research needs and operational execution.

• Proactive Communication: Regularly engaging with stakeholders to understand their needs, provide updates, and solicit feedback on operational systems and processes.

• Knowledge Sharing: Fostering a culture of sharing best practices, tool knowledge, and operational insights across the research team and wider organization.

• Feedback Loops: Establishing clear channels for feedback on research operations and tooling, using this input to drive iterative improvements.

📝 Enhancement Note: The culture values a blend of analytical rigor, operational excellence, and collaborative partnership. The emphasis on AI suggests a company that is forward-thinking and willing to invest in new technologies to enhance efficiency.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Research Operations: Effectively scaling the infrastructure and processes to support a growing research team and increasing research demands without sacrificing quality or increasing costs disproportionately.

• AI Integration: Successfully identifying, piloting, and integrating AI tools into existing research workflows in a way that is ethical, effective, and adopted by the team.

• Stakeholder Alignment: Gaining buy-in and managing competing priorities from various senior stakeholders across different departments to drive operational initiatives.

• Vendor & Tool Management: Navigating the complex landscape of research tools and vendors, ensuring optimal selection, negotiation, and integration.

• Balancing Rigor and Speed: Ensuring that operational processes enable researchers to move quickly while maintaining the necessary level of methodological rigor and ethical standards.

Learning & Development Opportunities:

• AI in Research: Deepen expertise in applying AI/ML to research operations, participant recruitment, synthesis, and insight generation.

• Research Operations Specialization: Become a leading expert in UX Research Operations, knowledge management, and research program design.

• Strategic Program Management: Develop advanced skills in strategic planning, roadmap development, and managing complex operational programs.

• Vendor Negotiation & Management: Enhance skills in procurement, contract negotiation, and strategic vendor partnerships.

• Cross-functional Leadership: Gain experience in leading initiatives that span multiple departments and influence organizational strategy.

📝 Enhancement Note: The challenges are directly tied to the core responsibilities of scaling operations, integrating new technologies like AI, and managing complex stakeholder relationships. The growth opportunities focus on deepening expertise in these specialized areas.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed and implemented a scalable research system or program. What were the key challenges, and what was the impact?" (Focus on your process, metrics, and stakeholder management.)

• "How would you approach integrating AI-assisted workflows into a UX Research team? What are the potential benefits and risks?" (Demonstrate your understanding of AI's practical application in research operations.)

• "Imagine you need to convince senior leadership to invest in a new research tool or platform. What data and arguments would you present?" (Highlight your business acumen and ability to tie operational needs to commercial impact.) Company & Culture Questions:

• "What do you know about GetYourGuide's mission and how UX Research contributes to it?" (Research the company's values and recent initiatives.)

• "How do you approach building trust and collaboration with product and design teams who may not be deeply familiar with research operations?" (Showcase your communication and partnership skills.)

• "Our company values innovation and efficiency. How would your operational approach reflect these values?" (Connect your experience with their stated cultural pillars.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each portfolio piece, clearly articulate the problem, your solution (the system/process you built), the execution, and the measurable impact.

• Focus on Operations: Emphasize the how – how you built it, how you scaled it, how you managed vendors, how you integrated AI, and how it improved efficiency.

• Quantify Everything: Use data and metrics to back up your claims about success and impact.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your decision-making process, challenges encountered, and lessons learned.

• Showcase Visuals: Use clear, concise visuals (screenshots, diagrams, prototypes) to illustrate your work.

📝 Enhancement Note: Given the role's focus on operations and systems, interview preparation should heavily emphasize showcasing your ability to build, scale, and optimize processes, and to leverage technology like AI. The portfolio presentation is a critical opportunity to demonstrate this.

📌 Application Steps

To apply for this UX Researcher, Programs & Operations position:

• Submit your CV/resume in English through the provided application form.

• Tailor your Resume: Highlight specific experience in UX Research Operations, Program Management, knowledge management, recruitment systems, and AI integration. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 key projects that best demonstrate your ability to design, implement, and scale research infrastructure. Focus on showcasing systems, processes, and operational impact.

• Prepare Your Narrative: Practice articulating your portfolio projects, focusing on the operational challenges, your solutions, and the quantifiable results. Be ready to discuss your experience with AI and vendor management.

• Research GetYourGuide: Understand their mission, values, and how UX Research contributes to their business objectives. Prepare thoughtful questions about the team, their challenges, and the role's impact.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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