UX Researcher I

📍 Job Overview

Job Title: UX Researcher I

Company: RELX

Location: London, United Kingdom

Job Type: Full time

Category: User Experience (UX) Research & Product Insights

Date Posted: 2026-09-07

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive product strategy and enhancement by deeply understanding user needs, behaviors, and motivations through rigorous UX research.

• Plan, execute, and analyze a variety of qualitative and quantitative UX research studies to generate actionable insights for product development.

• Collaborate closely with cross-functional teams, including designers, product managers, and senior researchers, to ensure user-centricity in product decision-making.

• Contribute to the rapid iteration and definition of product structure, layout, and visual identity based on empirical user data.

• Support the understanding of market segments and competitive landscapes through user and market insights.

📝 Enhancement Note: The role is explicitly labeled "UX Researcher I" and mentions collaboration with "senior researchers," suggesting a mid-level position where the individual will learn and grow under experienced guidance while taking ownership of specific research tasks and projects. The emphasis on "shaping the future of the A&G business segment" and informing "product decisions" indicates a strategic impact beyond mere data collection.

📈 Primary Responsibilities

• Apply creative problem-solving to design and execute appropriate UX research activities, aligning with customer, stakeholder, and business needs in collaboration with design and product colleagues.

• Independently plan and deliver comprehensive qualitative and quantitative UX research studies, from initial conceptualization and participant recruitment through to detailed analysis and insight socialization.

• Utilize a diverse array of methodologies and tools to conduct user research, including but not limited to surveys, in-depth interviews, diary studies, ethnographic research, usability testing, and analysis of user analytics.

• Champion a customer-centric approach by deeply understanding user use cases, leveraging available analytics data, and effectively sharing and integrating research insights into the design and development lifecycle.

• Contribute to a thorough understanding of target market segments and competitive landscapes by gathering and synthesizing relevant user and market intelligence.

• Facilitate the rapid iteration of product solutions by providing timely and relevant user feedback, directly influencing product structure, layout, and visual identity.

📝 Enhancement Note: The responsibilities outline a clear progression from planning to delivery and integration of research insights. The mention of "rapid iteration" and "defining products' structure, layout and visual identity" highlights the direct impact this role has on the product development lifecycle, moving beyond observational research to applied design influence.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design Research, or a related field is typically expected for UX Researcher roles.

Experience: 2-5 years of direct experience in UX research, with a proven track record of planning and executing research studies.

Required Skills:

• Familiarity with a broad spectrum of UX research practices and tools, encompassing both quantitative and qualitative methodologies.

• Demonstrated ability to independently identify and select the most appropriate research approach for various contexts and objectives.

• Strong experience in planning and delivering user research initiatives, including but not limited to surveys, interviews, diary studies, ethnographic studies, usability testing, and analytics interpretation.

• Proven ability to build and maintain strong, collaborative relationships across diverse teams and functions (e.g., design, product management, engineering, marketing).

• Exceptional communication skills, with the ability to articulate complex research insights clearly and effectively to a variety of audiences, driving value for customers and the business.

• A proactive and self-directed approach to personal and professional development, demonstrating curiosity, a willingness to learn, and receptiveness to feedback.

• Strong problem-solving skills, with the ability to ask effective questions, collect factual information from multiple sources, and independently manage day-to-day issues.

• A mindset that embraces experimentation, challenges the status quo, and actively seeks opportunities for innovation.

• Approachability, a collaborative spirit, and the capability to develop positive working relationships within the team. Preferred Skills:

• Experience with specific analytics platforms for user behavior tracking.

• Familiarity with A/B testing methodologies and their integration with user research.

• Experience working within Agile development environments.

• Knowledge of market segmentation and competitive analysis frameworks.

• Experience conducting research for B2B or enterprise software products.

📝 Enhancement Note: The requirements emphasize independence and proactive self-development, aligning with a "UX Researcher I" role where individuals are expected to manage their own projects while also being open to learning from senior team members. The blend of qualitative and quantitative skills is crucial for comprehensive user understanding.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX research projects, demonstrating a clear understanding of research methodologies, execution, and impact.

• Case studies that detail the research problem, the chosen methodology, the research process, key findings, and the resulting product or design recommendations.

• Evidence of how research insights were translated into tangible product improvements or strategic decisions.

• Examples of how data (qualitative and quantitative) was analyzed and synthesized to derive meaningful conclusions.

• Demonstrations of collaboration with design and product teams to implement research findings. Process Documentation:

• Examples of research plans and protocols developed for specific studies.

• Documentation of how user feedback and data were synthesized and presented to stakeholders.

• Evidence of contribution to design iterations based on research outcomes.

• Showcase of analytical approaches used to interpret survey data, usability test results, or analytics reports.

📝 Enhancement Note: For a UX Researcher I role, the portfolio should highlight the candidate's ability to follow established research processes and contribute to the research lifecycle. The emphasis is on demonstrating a foundational understanding of research execution and the ability to communicate findings effectively, rather than leading complex, end-to-end research strategy development independently.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a UX Researcher I with 2-5 years of experience in London, the estimated annual salary range is £45,000 - £65,000. This range accounts for the cost of living in London, the specified experience level, and the nature of the role within a large global organization like RELX.

Benefits:

• Flexible Working Hours: Ability to adjust working times to optimize productivity and work-life balance.

• Wellbeing Initiatives: Programs and resources dedicated to supporting employee mental and physical health.

• Shared Parental Leave: Comprehensive parental leave policies to support new parents.

• Study Assistance: Support for continued learning and professional development through educational assistance.

• Sabbaticals: Opportunities for extended leave to recharge, pursue personal interests, or gain new experiences.

• Country-Specific Benefits: A comprehensive package of benefits tailored to the UK location, details of which can be accessed via the provided link.

Working Hours: Full-time, with a standard expectation of approximately 40 hours per week, complemented by flexible working arrangements.

📝 Enhancement Note: The salary estimate is derived from a combination of publicly available salary data for UX Researchers in London, considering the experience level indicated (2-5 years) and the industry (Information & Analytics). The benefits listed are directly extracted from the provided text and are highlighted for their appeal to professionals seeking work-life balance and career support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information and Analytics, Science, Healthcare, and Education Technology. RELX operates as a global leader providing data, analytics, and technology solutions to professionals across various sectors.

Company Size: RELX is a large, global corporation, employing thousands of individuals worldwide. This scale suggests a structured environment with established processes, extensive resources, and opportunities for diverse career paths.

Founded: While the exact founding date of RELX (formerly Reed Elsevier) is not provided, its origins trace back to the mid-20th century, indicating a long-standing presence and deep-rooted expertise in its respective industries.

Team Structure:

• The UX Research team is likely integrated within product development departments, working in close collaboration with design, product management, and engineering teams.

• The role reports to senior researchers, implying a hierarchical structure where mentorship and guidance are available.

• Cross-functional collaboration is a core element, with researchers acting as a bridge between user needs and product strategy. Methodology:

• Data Analysis and Insights: Emphasis on leveraging both qualitative and quantitative data to uncover user behaviors, needs, and motivations.

• Workflow Planning and Optimization: Application of research findings to inform and optimize product workflows and user journeys.

• Automation and Efficiency: While not explicitly stated for research, RELX's broader business likely leverages technology for efficiency, and research insights can drive improvements in user-facing processes.

Company Website: https://www.relx.com/

📝 Enhancement Note: The company context is derived from the "About the Business" section, highlighting RELX's role as a global information and analytics provider. The size and industry suggest a professional, data-driven environment where UX research plays a critical role in informing product strategy for complex B2B and professional markets.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "UX Researcher I," indicating an entry to mid-level position. It's suitable for individuals with foundational UX research experience who are looking to deepen their expertise, take on more complex projects, and contribute significantly to product strategy under the guidance of senior researchers. The responsibilities suggest a focus on executing research studies and translating insights, with potential for growth into more strategic planning and leadership roles.

Reporting Structure: The role explicitly mentions working closely with "senior researchers," indicating a direct reporting line to a more experienced UX professional. This structure facilitates mentorship, skill development, and a clear path for learning best practices within the organization. Collaboration with designers and product teams is also a key aspect of the reporting dynamic.

Operations Impact: UX research at RELX directly impacts product development by ensuring that solutions are user-centered and meet the needs of professionals in science, healthcare, and analytics. This impact translates into improved user adoption, satisfaction, and ultimately, business success by providing valuable information and analytics tools that solve critical problems for their customers. The insights generated by this role will influence product design, feature prioritization, and overall user experience strategy.

Growth Opportunities:

• Skill Advancement: Opportunity to gain expertise in a wider range of UX research methodologies, tools, and analytical techniques through hands-on project work and mentorship.

• Specialization: Potential to specialize in specific research areas or product domains within RELX's diverse business segments (e.g., scientific research, healthcare analytics).

• Leadership Development: Progression to Senior UX Researcher roles, where individuals lead larger research initiatives, mentor junior researchers, and contribute more heavily to strategic product direction.

• Cross-Functional Exposure: Experience working with various product teams and stakeholders, broadening understanding of different business challenges and product development cycles.

📝 Enhancement Note: The growth analysis is based on the "UX Researcher I" title and the description's emphasis on collaboration with senior researchers and self-development. This suggests a structured growth path typical of larger organizations, where foundational skills are honed before moving into more autonomous and strategic roles.

🌐 Work Environment

Office Type: The role is described as "Hybrid," indicating a blend of in-office and remote work. This suggests a collaborative office environment designed to foster teamwork and innovation, while also offering flexibility.

Office Location(s): The primary location is London, United Kingdom (London Wall). This places the role within a major business hub, likely offering access to modern office facilities and a vibrant professional community.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on collaboration suggest an office space that supports team interactions, workshops, and brainstorming sessions.

• Operations Tools and Technology: Access to standard UX research tools, software, and potentially analytics platforms will be available to facilitate research activities.

• Team Interaction: Opportunities for regular face-to-face interaction with designers, product managers, and fellow researchers to share insights and align on research objectives.

Work Schedule: The job description highlights "Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive." This indicates a focus on output and productivity over strict adherence to a 9-to-5 schedule, allowing for better work-life integration.

📝 Enhancement Note: The "Hybrid" work arrangement and "flexible hours" are key elements of the work environment. This suggests a modern approach to work that values employee autonomy and well-being, which is particularly attractive to professionals in user-centric roles who often benefit from focused work time and collaborative sessions.

📄 Application & Portfolio Review Process

Interview Process: While not explicitly detailed, a typical UX Researcher interview process at a company like RELX would likely include:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications and cultural fit.

• Hiring Manager Interview: A discussion about experience, motivations, and understanding of UX research principles.

• Portfolio Review & Presentation: A critical stage where candidates present their work, showcasing research projects, methodologies, insights, and impact. This is often a live presentation to the hiring manager and/or team members.

• Skills-Based Exercises: Potential for a take-home assignment or a live "design thinking" or problem-solving exercise focused on a hypothetical research challenge.

• Team/Stakeholder Interviews: Meetings with designers, product managers, or other researchers to assess collaboration skills and team fit.

• Final Interview: Potentially with a more senior leader to discuss career aspirations and overall alignment with RELX.

Portfolio Review Tips:

• Structure Your Narrative: For each project, clearly articulate the problem, your role, the methodology used, the process followed, key findings, and the impact of your research on the product or business.

• Showcase Methodology: Detail why you chose specific research methods for each project and how they helped answer your research questions.

• Highlight Insights: Focus on the "so what?" – what were the key takeaways from your research, and how did they inform design decisions or product strategy?

• Demonstrate Collaboration: If possible, show how you worked with designers, developers, or product managers to implement research findings.

• Quantify Impact: Wherever possible, use metrics or concrete examples to illustrate the impact of your research (e.g., "Usability testing identified X issues, leading to a Y% increase in task completion rate after redesign").

• Tailor to the Role: Emphasize projects and skills that align with the responsibilities and requirements outlined in the job description.

Challenge Preparation:

• Understand the Context: Be prepared to discuss how you would approach research for a product within RELX's domain (information, analytics, science, healthcare).

• Methodology Application: Be ready to explain how you would choose and apply research methods to specific user problems or business questions.

• Problem Solving: Practice articulating your thought process for tackling ambiguous research challenges and generating actionable insights.

• Communication: Prepare to clearly and concisely present your ideas, research plans, and findings, anticipating questions from a cross-functional audience.

📝 Enhancement Note: The application and interview process details are inferred based on standard industry practices for UX Researcher roles in large technology companies. The emphasis on portfolio review and presentation is crucial for this discipline, requiring candidates to effectively communicate their research process and impact.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Familiarity with tools for usability testing (e.g., UserTesting.com, Lookback, Maze), survey creation (e.g., SurveyMonkey, Typeform, Qualtrics), and participant recruitment.

• Qualitative Data Analysis Tools: Experience with software that aids in organizing and analyzing qualitative data, such as thematic analysis tools, affinity mapping software (e.g., Miro, Mural), or dedicated qualitative analysis platforms.

• Quantitative Data Analysis Tools: Proficiency in tools for analyzing survey data and user metrics, which may include spreadsheets (Excel, Google Sheets), statistical software (e.g., SPSS, R), or data visualization tools.

Analytics & Reporting:

• Web/Product Analytics: Experience with platforms like Google Analytics, Adobe Analytics, or similar tools to understand user behavior patterns, track key metrics, and identify areas for further research.

• Data Visualization Tools: Ability to create clear and compelling dashboards and reports using tools such as Tableau, Power BI, or Google Data Studio to communicate research findings to stakeholders.

CRM & Automation:

• While not direct UX research tools, an understanding of how CRM systems (e.g., Salesforce) and marketing automation platforms influence user experience and data collection can be beneficial.

• Familiarity with collaboration and project management tools like Jira, Confluence, Asana, or Trello is often expected for team coordination.

📝 Enhancement Note: The tools and technology stack are inferred based on the typical requirements for a UX Researcher role. The focus is on tools that facilitate the planning, execution, analysis, and communication of user research findings. Given RELX's industry, proficiency in data analytics and visualization tools is also highly relevant.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and prioritizing user needs in all product development decisions.

• Data-Driven Decision Making: Reliance on empirical evidence from user research and analytics to inform strategy and design choices.

• Collaboration and Teamwork: A belief in the power of cross-functional collaboration to achieve shared goals and build better products.

• Continuous Improvement: A drive for ongoing learning, experimentation, and refinement of research processes and product offerings.

• Impact and Value Creation: A focus on delivering research insights that lead to tangible improvements in user experience and business outcomes.

Collaboration Style:

• Cross-Functional Integration: Researchers are expected to work seamlessly with designers, product managers, engineers, and marketing teams, acting as a bridge between user needs and business objectives.

• Process Review and Feedback: An open culture where research methodologies and findings are discussed, reviewed, and critiqued constructively to ensure rigor and relevance.

• Knowledge Sharing: A proactive approach to sharing research findings, best practices, and learnings across teams to foster a collective understanding of the user and promote data-informed decisions throughout the organization.

📝 Enhancement Note: The team culture and values are inferred from the general description of RELX's mission and the nature of UX research. The emphasis is on user advocacy, data-informed approaches, and strong collaborative relationships, which are foundational to effective UX research teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Needs with Business Agility: Navigating the need for thorough research against rapid product development cycles and tight deadlines.

• Synthesizing Diverse Data: Integrating insights from various research methods, analytics, and stakeholder feedback into a cohesive understanding of user needs.

• Driving Adoption of Insights: Effectively communicating research findings and advocating for user-centric changes to diverse stakeholders who may have different priorities.

• Researching Complex Domains: Understanding and researching the needs of highly specialized professional user groups within science, healthcare, and analytics.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunities to learn and apply more sophisticated research techniques, such as advanced statistical analysis, generative AI in research, or longitudinal studies.

• Industry Conferences and Certifications: Support for attending relevant UX research conferences (e.g., CHI, UXR Conference) and pursuing professional certifications.

• Mentorship Programs: Access to senior researchers and product leaders for guidance on career development, research strategy, and navigating organizational dynamics.

• Exposure to Diverse Products: Gaining experience across RELX's broad portfolio of products, offering exposure to different user segments and problem spaces.

📝 Enhancement Note: The challenges and growth opportunities are framed around the typical complexities of UX research in a large, data-driven organization and the potential for professional development within such an environment. The focus is on skill enhancement, strategic impact, and career progression.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to choose between multiple research methodologies for a project. How did you decide, and what was the outcome?" (Focus on your decision-making process, justification for methodology selection, and the impact of your choice.)

• "How do you ensure your research insights are actionable and effectively communicated to product and design teams?" (Prepare examples of how you translate raw data into clear recommendations and present them to different audiences.)

• "Imagine we are launching a new analytics dashboard for researchers. What would be your initial steps in conducting user research for this product?" (Demonstrate your ability to frame research questions, plan initial studies, and consider user needs from the outset.) Company & Culture Questions:

• "What interests you about RELX and our mission to provide information and analytics?" (Research RELX's specific business segments and articulate how your skills align with their goals.)

• "How do you approach collaboration with designers and product managers who may have different perspectives?" (Highlight your communication, negotiation, and teamwork skills, emphasizing a user-centric approach.)

• "Describe a situation where your research findings challenged existing assumptions or product direction. How did you handle it?" (Showcase your ability to advocate for user needs with data and influence decisions constructively.) Portfolio Presentation Strategy:

• Tell a Story: For each case study, structure it as a narrative: the challenge, your approach, the discovery, the recommendation, and the outcome.

• Focus on Your Role: Clearly articulate your specific contributions, especially if it was a team project.

• Visuals are Key: Use mockups, wireframes, user journey maps, or key data visualizations to illustrate your points.

• Be Prepared for Deep Dives: Anticipate questions about your methodology, analysis, and the impact of your work.

• Practice Your Pitch: Rehearse your presentation to ensure it's concise, engaging, and within the allotted time.

📝 Enhancement Note: The interview preparation guidance is tailored to a UX Researcher role, focusing on demonstrating methodological expertise, communication skills, and the ability to translate research into actionable product improvements. The questions are designed to elicit responses that showcase these critical competencies.

📌 Application Steps

To apply for this UX Researcher I position:

• Submit your application through the provided Workday job portal link.

• Portfolio Customization: Tailor your resume and cover letter to highlight your experience in qualitative and quantitative UX research, specifically mentioning methodologies relevant to the job description (surveys, interviews, usability testing, etc.). If you have a portfolio, ensure it showcases relevant case studies demonstrating your research process and impact.

• Resume Optimization: Ensure your resume clearly outlines your experience with UX research tools and your ability to collaborate with design and product teams. Use keywords from the job description, such as "UX research," "qualitative," "quantitative," "user insights," and "product strategy."

• Interview Preparation: Practice articulating your research process, key findings, and the impact of your work using the STAR method (Situation, Task, Action, Result). Be ready to present a relevant case study from your portfolio.

• Company Research: Familiarize yourself with RELX's various business segments (e.g., Scientific, Technical & Medical; Risk & Business Analytics; LexisNexis) and understand how UX research contributes to their information and analytics offerings.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.