UX Researcher (Content Design)

📍 Job Overview

Job Title: UX Researcher (Content Design)

Company: Xerox

Location: Cebu, Cebu City, Lapu-Lapu City, Mandaue City, Philippines

Job Type: Full-time

Category: UX Research / Content Design

Date Posted: Wednesday, September 30, 2026

Experience Level: Associate (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Conduct in-depth user research to understand user needs and pain points related to product documentation and instructional materials.

• Translate research findings into actionable content design recommendations that improve clarity, usability, and overall user experience.

• Collaborate closely with content development teams, including writers, illustrators, and videographers, to implement content improvements.

• Partner with cross-functional stakeholders to align content strategy with business goals and user expectations.

• Contribute to enhancing customer satisfaction and product adoption through user-centered content design.

📝 Enhancement Note: This role is specifically focused on the intersection of UX research and content design, emphasizing the application of research insights to improve written, visual, and video documentation. The "Early Career" designation and "Associate" seniority level suggest this is an entry-level to junior position within the UX research field, ideal for candidates with foundational knowledge and a strong interest in practical application.

📈 Primary Responsibilities

• Design and execute user research studies, including user interviews, surveys, contextual inquiries, and usability testing sessions, specifically targeting product documentation and support materials.

• Analyze qualitative and quantitative data from research to identify user goals, behaviors, pain points, and content gaps within user guides, manuals, videos, and illustrated sheets.

• Develop clear, concise, and actionable research reports and presentations, translating complex findings into digestible insights for content creators and product teams.

• Collaborate with content development teams to prototype, iterate on, and validate content solutions based on user feedback and research findings.

• Champion a user-centered approach to content design, advocating for user needs and ensuring that documentation is intuitive, accessible, and effective.

• Work with product managers, engineers, and other stakeholders to understand product roadmaps and ensure documentation aligns with current and future product functionality.

• Contribute to the development and refinement of content standards, style guides, and best practices for product documentation.

• Participate in content audits and heuristic evaluations of existing documentation to identify areas for improvement.

• Stay abreast of industry trends in UX research, content design, and technical communication to bring innovative approaches to the team.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to research and a strong emphasis on direct collaboration with content creators. The role requires not just data collection but also the critical skill of translating that data into actionable design improvements for a variety of content formats.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Psychology, Human-Computer Interaction, Communications, or a closely related field.

• Equivalent practical experience will also be considered in lieu of a degree. Experience:

• 0-2 years of experience in User Experience (UX) research, content design, technical writing with a UX focus, or a related field.

• Demonstrated exposure to or foundational knowledge of user research methodologies and content design principles. Required Skills:

• Proficiency in conducting user interviews, surveys, and usability testing sessions.

• Ability to analyze qualitative and quantitative user data to derive meaningful insights.

• Strong understanding of user-centered design principles and their application to content.

• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.

• Strong presentation skills, capable of effectively communicating research findings and recommendations to diverse audiences.

• Critical thinking and robust problem-solving abilities.

• Detail-oriented with the capacity to manage multiple tasks and priorities effectively.

• Collaborative mindset and experience working effectively within cross-functional teams.

• Familiarity with common UX research tools and methodologies. Preferred Skills:

• Experience with content management systems (CMS) or technical documentation platforms.

• Knowledge of information architecture principles.

• Familiarity with UX design tools (e.g., Figma, Sketch) for prototyping or visualizing content concepts.

• Experience working with technical documentation, user manuals, or instructional materials.

• Understanding of accessibility standards (e.g., WCAG) in content creation.

📝 Enhancement Note: The