UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Xendit

Location: Bangkok, Thailand; Jakarta, Indonesia; Kuala Lumpur, Malaysia; Manila, Philippines; Singapore, Singapore

Job Type: Full-time

Category: User Experience Research / Product Design Operations

Date Posted: 2026-09-11

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Drive evidence-based decision-making across merchant and developer lifecycle domains by owning the UX research roadmap.

• Employ a mixed-methods approach, integrating qualitative (interviews, usability testing) and quantitative (surveys, behavioral/funnel analysis) research techniques.

• Translate research findings into actionable insights that influence product managers and designers, prioritizing impact over authority.

• Establish and manage a lightweight insight repository to democratize research findings while maintaining rigor for high-stakes questions.

📝 Enhancement Note: This role is positioned within a product design and UX function, with a strong emphasis on operationalizing research to directly inform product strategy and prioritization. The focus on "domains" and "clusters" suggests a structured approach to user research within Xendit's product development lifecycle, requiring a candidate adept at managing multiple research streams and influencing cross-functional teams.

📈 Primary Responsibilities

• Develop and prioritize the UX research roadmap across three distinct domain clusters, aligning research efforts with critical business decisions requiring evidence.

• Conduct generative and evaluative research using a variety of methodologies including, but not limited to, in-depth interviews, usability testing, surveys, and behavioral/funnel analysis in collaboration with the Data team.

• Synthesize complex research findings into clear, concise, and actionable recommendations that directly inform product strategy, prioritization, and design iterations for Product Managers and Designers.

• Establish, maintain, and optimize a practical insight repository to ensure research findings are accessible, democratized, and leveraged effectively across the organization.

• Champion a research-first culture by demonstrating the value of evidence-based decision-making, influencing stakeholders without direct authority, and ensuring research rigor is applied appropriately to high-impact questions.

• Partner closely with Product Management and Design teams to understand their evidence needs and proactively identify research opportunities that will de-risk critical product decisions.

• Define and refine research processes and methodologies to ensure efficiency, scalability, and impact, particularly in a fast-paced, high-growth environment.

📝 Enhancement Note: The responsibilities highlight a strategic and operational role. The emphasis on "owning the roadmap," "turning findings into decisions," and managing an "insight repository" indicates a need for strong project management, strategic planning, and operational execution skills within the UX research function.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Computer Science, or a related field, or equivalent practical experience.

Experience: 5-10 years of hands-on experience in UX research, with a proven track record of managing research projects from inception to impact.

Required Skills:

• Mixed-Methods Research Expertise: Demonstrated fluency and practical application of both qualitative (e.g., user interviews, ethnography, usability testing, diary studies) and quantitative (e.g., surveys, A/B testing analysis, behavioral data analysis, funnel analysis) research methodologies.

• Translational & Influential Communication: Proven ability to translate complex research findings into clear, actionable product recommendations and effectively communicate these to diverse stakeholders (Product Managers, Designers, Engineers, Leadership) to influence product strategy and decision-making.

• Pragmatic Rigor: Strong understanding of research ethics and methodologies, with the ability to balance research rigor with business pragmatism, adapting approaches to meet project timelines and resource constraints without compromising critical insights.

• Research Operations Acumen: Experience in establishing or managing research processes, knowledge management systems, or insight repositories to democratize research and ensure findings are accessible and actionable across teams.

• Domain Understanding: Ability to quickly grasp complex product domains, including fintech, regulated environments, and developer-facing products, to conduct relevant and impactful research.

Preferred Skills:

• Fintech/Regulated Industry Research: Specific experience conducting research within the financial technology sector or other highly regulated industries, understanding the unique user needs and compliance considerations.

• Developer Audience Research: Experience researching the needs, workflows, and pain points of software developers, particularly concerning APIs, SDKs, and developer tools.

• Quantitative Fluency: Advanced proficiency in statistical analysis, survey design, and interpreting large datasets to complement qualitative findings.

• ResearchOps Specialization: Dedicated experience in building and scaling Research Operations, including tooling, processes, participant recruitment, and knowledge management.

• Data Partnership: Experience effectively partnering with Data Analysts or Data Scientists to leverage behavioral and product usage data to inform and validate qualitative research.

📝 Enhancement Note: The experience level suggests a mid-to-senior role requiring not just execution but also strategic ownership and process development. The preference for fintech/developer experience and quantitative skills points towards a need for specialized knowledge and a data-informed approach.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies Demonstrating Impact: Showcase 3-5 detailed case studies that clearly articulate a research problem, the mixed-methods approach used, key findings, and the tangible impact on product decisions, user experience, or business metrics.

• Methodological Diversity: Highlight examples of both generative (e.g., understanding unmet needs, exploring new opportunities) and evaluative (e.g., usability testing, concept validation) research projects.

• Data Synthesis & Storytelling: Demonstrate the ability to synthesize qualitative and quantitative data into compelling narratives that resonate with product and design teams, leading to clear recommendations.

• Process & Tooling Examples: Include examples of how you've documented research processes, managed insights, or utilized research tools to improve efficiency and accessibility of findings.

Process Documentation:

• Research Plan Development: Evidence of creating comprehensive research plans that outline objectives, target participants, methodologies, timelines, and success metrics.

• Insight Repository Design/Contribution: Examples of how you have structured, organized, or contributed to an insight repository, showcasing a system for knowledge sharing and retrieval.

• Cross-functional Workflow Integration: Demonstrate how your research processes integrate seamlessly with product development workflows, from discovery and ideation through to design iteration and launch.

• Ethical Research Practices: Documentation or discussion of how you ensure ethical research practices are followed, including informed consent, data privacy, and participant well-being.

📝 Enhancement Note: Given the emphasis on owning the research roadmap and democratizing insights, the portfolio should strongly emphasize strategic thinking, process ownership, and the ability to drive organizational change through research. Demonstrating how research has directly influenced product prioritization and outcomes will be critical.

💵 Compensation & Benefits

Salary Range: For this role in Singapore, a competitive salary range for a UX Researcher with 5-10 years of experience is estimated between SGD 7,000 to SGD 11,000 per month. For other locations:

• Bangkok, Thailand: THB 80,000 - THB 150,000 per month

• Jakarta, Indonesia: IDR 20,000,000 - IDR 35,000,000 per month

• Kuala Lumpur, Malaysia: MYR 7,000 - MYR 12,000 per month

• Manila, Philippines: PHP 100,000 - PHP 180,000 per month

Benefits:

• Comprehensive health, dental, and vision insurance coverage.

• Competitive stock options package for eligible employees.

• Generous paid time off, including annual leave, sick leave, and public holidays.

• Professional development budget for conferences, training, and workshops.

• Opportunities for remote work flexibility (though this role is on-site).

• Employee Assistance Program (EAP) for mental health and well-being support.

• Performance-based bonuses and annual salary reviews.

Working Hours: Standard full-time working hours are typically 40 hours per week, with potential for flexibility depending on project needs and team collaboration requirements. The role requires on-site presence in one of the specified office locations.

📝 Enhancement Note: Salary ranges are estimates based on industry benchmarks for experienced UX Researchers in major tech hubs within Southeast Asia, considering the cost of living and typical compensation structures for roles at Xendit's presumed scale and funding. Benefits are standard for a well-established tech company in the region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (Fintech), Payment Infrastructure

Company Size: Xendit is a rapidly growing scale-up, likely employing between 500-1,000+ employees, as indicated by its significant VC backing and expansion across multiple Southeast Asian countries. This size suggests a dynamic environment with established processes but still retaining agility.

Founded: Xendit was founded in 2015, indicating a mature startup with several years of operational experience and market penetration. This history provides a foundation of learning and growth within the fintech landscape.

Team Structure:

• Product Design & UX: This role reports to the Product Design & UX Director for Customer Lifecycle, indicating a dedicated UX function with leadership oversight.

• Cross-functional Collaboration: The researcher will work closely with Product Managers and Designers across three "clusters" within the domain, implying a matrixed or project-based team structure. Collaboration with the Data team for behavioral analysis is also a key component.

• Domain-Specific Teams: The "three clusters" suggest specialized product teams or areas of focus within the broader domain, requiring the researcher to adapt their approach to different user segments (merchants, developers) and product areas.

Methodology:

• Evidence-Based Decision Making: The core operational philosophy is to replace opinion with evidence, meaning research findings are the primary drivers for product prioritization and strategy.

• Mixed Methods Approach: A commitment to using a blend of qualitative and quantitative research to gain a holistic understanding of user needs and behaviors.

• Agile & Pragmatic Research: The team values rigor but also pragmatism regarding timelines, emphasizing "good-enough" research where speed is critical and deep dives where high-stakes decisions are involved.

• Direct & Candid Critique: A culture that encourages open feedback and direct communication to foster continuous improvement.

Company Website: https://www.xendit.co/en/

📝 Enhancement Note: Xendit's focus on payment infrastructure in Southeast Asia, backed by significant funding, suggests a fast-paced, innovative, and data-driven environment. The company culture emphasizes evidence-based decisions and collaboration, crucial for a UX Researcher aiming to influence product direction.

📈 Career & Growth Analysis

Operations Career Level: This UX Researcher role is positioned at a mid-to-senior level (5-10 years experience). It's not just an execution role; it involves strategic ownership of the research roadmap, process development (insight repository), and significant influence on product strategy. This level often serves as a bridge between hands-on research and research leadership.

Reporting Structure: The role reports to the Product Design & UX Director for Customer Lifecycle. This provides a clear reporting line and access to senior leadership for guidance and advocacy. The day-to-day work involves close collaboration with Product Managers and Designers within the domain clusters.

Operations Impact: The UX Researcher's impact is directly tied to de-risking product decisions, ensuring user-centricity in a complex fintech environment, and optimizing the merchant and developer lifecycles. By providing critical evidence, this role directly influences resource allocation, feature prioritization, and the overall success of products by ensuring they meet real user needs and address market opportunities effectively.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in fintech or developer experience research, becoming a go-to expert within Xendit.

• ResearchOps Leadership: Potential to evolve into a lead role for Research Operations, building out the infrastructure, tools, and processes for the entire UX research function.

• Product Strategy Influence: Grow into a more strategic partner to Product leadership, shaping the long-term product vision based on deep user understanding.

• Mentorship: As a senior member, opportunities to mentor junior researchers or designers on research best practices.

• Cross-Domain Expansion: Potential to expand research ownership beyond the initial domain clusters to other critical areas of Xendit's product portfolio.

📝 Enhancement Note: The role offers significant growth potential beyond pure research execution. The opportunity to build processes and influence strategy aligns with career paths towards senior individual contributor roles (Staff/Principal UX Researcher) or management positions within UX/Product.

🌐 Work Environment

Office Type: Xendit operates modern, collaborative office spaces in major Southeast Asian hubs (Singapore, Jakarta, Bangkok, Kuala Lumpur, Manila). These environments are typically designed to foster teamwork, innovation, and employee well-being.

Office Location(s): The role is open to candidates in Bangkok, Thailand; Jakarta, Indonesia; Kuala Lumpur, Malaysia; Manila, Philippines; or Singapore, Singapore. Candidates will be expected to work from one of these office locations, implying a hybrid or fully on-site arrangement.

Workspace Context:

• Collaborative Spaces: Expect open-plan areas, meeting rooms, and breakout zones designed for team collaboration, brainstorming, and stakeholder presentations.

• Tools & Technology: Access to standard office technology, reliable internet, and potentially specialized research tools (e.g., usability testing platforms, survey software, collaboration suites).

• Team Interaction: Frequent opportunities for direct interaction with Product Managers, Designers, Engineers, and other cross-functional team members, facilitating close collaboration and rapid feedback loops.

Work Schedule: While the standard is 40 hours per week, the dynamic nature of a fast-growing fintech company may require flexibility. However, the emphasis on on-site work suggests a structured schedule aligned with typical business hours for effective team collaboration.

📝 Enhancement Note: The on-site requirement is a key differentiator. This suggests Xendit values in-person collaboration, spontaneous idea exchange, and a strong sense of team cohesion, which can be particularly beneficial for research roles that require close partnership with design and product teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, cultural fit, and understand career aspirations.

• Hiring Manager Interview: A deeper dive with the Product Design & UX Director to discuss experience, research philosophy, and alignment with the role's strategic objectives.

• Portfolio Review & Presentation: A dedicated session where candidates present 1-2 key case studies from their portfolio, demonstrating their research process, insights, and impact. This is a critical stage for assessing practical skills and communication.

• Skills-Based Interview/Workshop: Potentially a practical exercise or a more in-depth discussion with Product Managers and Designers to assess mixed-methods expertise, problem-solving abilities, and how candidates translate findings into actionable product recommendations.

• Final Round: May involve meeting with senior leadership or other key stakeholders to ensure overall fit and alignment with Xendit's vision.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business or user problem, your specific contribution, the outcome of your research, and any measurable impact on product decisions or metrics. Quantify where possible.

• Showcase Methodology: Be prepared to discuss why you chose specific research methods for each project and how they addressed the research questions. Demonstrate flexibility in your approach.

• Tell a Story: Structure your case studies as narratives. Highlight challenges, your thought process, how you navigated them, and the ultimate learnings.

• Prepare for Questions: Anticipate questions about your decision-making process, how you handle conflicting data, how you influence stakeholders, and how you manage trade-offs between rigor and speed.

• Tailor to Xendit: If possible, research Xendit's products and target users (merchants, developers) and frame your examples to highlight relevant experience.

Challenge Preparation:

• Anticipate a Product Problem: Be ready for a hypothetical product challenge or a question that requires you to outline a research approach. Focus on your process, not necessarily a perfect solution.

• Demonstrate Strategic Thinking: Show how you would prioritize research efforts given limited resources and time, aligning with Xendit's emphasis on evidence-based prioritization.

• Practice Articulating Trade-offs: Be prepared to discuss how you would balance depth of research with speed to market, a key requirement for this role.

📝 Enhancement Note: The portfolio review is central. Candidates should prepare to deeply dive into their work, demonstrating not just research execution but strategic thinking, communication skills, and the ability to drive tangible outcomes within a product organization.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design Tools: Familiarity with tools like Figma, Sketch, or Adobe XD, as UX Researchers often work closely with designers using these platforms for usability testing and feedback.

• Usability Testing Platforms: Experience with tools such as UserTesting.com, Lookback, Maze, or similar platforms for remote and moderated/unmoderated testing.

• Survey Tools: Proficiency in survey design and deployment using tools like SurveyMonkey, Typeform, Google Forms, or Qualtrics.

• Collaboration & Project Management: Tools like Jira, Confluence, Asana, or Trello for managing research projects, documentation, and cross-functional communication.

Analytics & Reporting:

• Behavioral/Funnel Analysis Tools: Experience interpreting data from tools like Google Analytics, Mixpanel, Amplitude, or internal BI tools to understand user behavior and identify research opportunities.

• Data Visualization Tools: Familiarity with tools like Tableau, Looker, or Power BI for creating dashboards and communicating quantitative findings.

CRM & Automation:

• Participant Management: Potentially experience with CRM systems or specialized tools for managing research participant databases and recruitment.

• Insight Repositories: Experience with or ability to set up and manage systems for storing and retrieving research findings (e.g., Dovetail, Airtable, Notion, or custom solutions).

📝 Enhancement Note: While specific tools aren't listed, the role's responsibilities imply proficiency in a range of UX research, data analysis, and collaboration tools. The ability to partner with Data teams suggests familiarity with their analytical toolsets.

👥 Team Culture & Values

Operations Values:

• Evidence-Driven: A core value is making decisions based on data and user insights rather than opinions or assumptions. This translates to a high demand for rigorous and actionable research.

• Pragmatism & Speed: While rigor is valued, there's an understanding that speed and "good-enough" insights are crucial in a fast-paced fintech environment. The ability to adapt research to timelines is key.

• Collaboration & Influence: The culture emphasizes working effectively across teams and influencing without authority, meaning strong interpersonal and communication skills are paramount.

• Impact & Ownership: Team members are expected to take ownership of their work and drive tangible impact, whether through direct product improvement or by enabling others to make better decisions.

• Continuous Improvement: An environment that values direct, candid critique and learning from both successes and failures to constantly refine processes and outcomes.

Collaboration Style:

• Partnership-Focused: The researcher will operate as a close partner to Product Managers and Designers, embedding into their workflows rather than working in isolation.

• Cross-Functional Integration: Expect to collaborate actively with Data Analysts, Engineers, and potentially Marketing or Customer Support teams to gather holistic insights.

• Knowledge Sharing: A culture that likely supports sharing research findings broadly through presentations, documentation, and the insight repository to foster a shared understanding of users.

• Feedback Loops: Open to receiving and providing feedback on research methodologies, findings, and their application to ensure continuous improvement of the research function.

📝 Enhancement Note: Xendit's culture appears to be a blend of high-growth startup energy with a focus on operational discipline and evidence-based decision-making. The researcher will need to be comfortable navigating ambiguity, driving consensus, and demonstrating value through impactful research.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Rigor and Speed: Navigating the inherent tension between conducting deep, thorough research and delivering timely insights in a fast-paced fintech environment.

• Influencing Without Authority: Effectively persuading Product Managers and Designers to adopt research-backed recommendations, especially when faced with competing priorities or strong opinions.

• Democratizing Insights: Developing and maintaining a system (insight repository) that makes research accessible and useful to a broad audience without diluting the quality or context of the findings.

• Researching Complex Domains: Understanding and researching nuanced user journeys within fintech and developer tooling, which can involve technical complexity and regulatory considerations.

• Managing Multiple Research Streams: Effectively prioritizing and managing research initiatives across three different domain clusters simultaneously.

Learning & Development Opportunities:

• Fintech & Payments Expertise: Deepen understanding of the fintech industry, payment flows, and regulatory landscape in Southeast Asia.

• Developer Experience Specialization: Gain significant expertise in understanding and improving the experience for software developers using APIs and platforms.

• ResearchOps Leadership: Opportunity to define and scale research operations, tools, and processes, potentially leading to a dedicated ResearchOps role or team.

• Strategic Product Influence: Develop skills in shaping product strategy and roadmaps through continuous, high-impact research.

• Cross-Cultural Research: Gain experience conducting research across diverse user bases in multiple Southeast Asian countries.

📝 Enhancement Note: The challenges are typical for senior operational roles in fast-growing tech companies. The growth opportunities are substantial, particularly for those looking to shape the future of UX research within a dynamic organization and industry.

💡 Interview Preparation

Strategy Questions:

• "Describe how you would approach building a research roadmap for a new product domain with limited initial information. How would you prioritize your efforts?"

  • Preparation: Focus on a phased approach, starting with foundational generative research, identifying key decision points, and demonstrating how you'd align research with business goals. Discuss how you'd collaborate with PMs/Designers to define these priorities.

• "Imagine you've uncovered insights that contradict a Product Manager's strongly held belief. How would you present these findings and work towards a consensus?"

  • Preparation: Emphasize data visualization, storytelling, focusing on user needs, and collaborative problem-solving rather than confrontation. Highlight your experience in influencing without authority.

• "How do you ensure your research findings are not just delivered but acted upon? Describe a time you successfully drove product change through your research."

  • Preparation: Prepare a specific case study that clearly demonstrates the link between your research, product decisions, and tangible outcomes. Focus on the follow-through and stakeholder engagement.

Company & Culture Questions:

• "What interests you about Xendit's mission and the fintech space in Southeast Asia?"

  • Preparation: Research Xendit's company values, recent news, and its impact on the region. Connect your personal values and career goals to Xendit's mission.

• "How do you see the role of UX research evolving within a fast-paced tech company like Xendit?"

  • Preparation: Discuss your understanding of balancing research rigor with agility, the importance of operationalizing research, and your ability to adapt to changing business needs.

• "Describe your experience working with developers or in regulated environments. What are the unique challenges and considerations?"

  • Preparation: Draw on any relevant experience, highlighting your ability to understand specific user needs, technical constraints, and compliance requirements.

Portfolio Presentation Strategy:

• Structure Your Case Study: Use a clear narrative: Problem -> Your Role/Approach -> Key Findings -> Recommendations -> Impact/Outcome.

• Highlight Your Contribution: Be specific about what you did, not just what the team did.

• Showcase Mixed Methods: Demonstrate how you combined qualitative and quantitative approaches to gain a holistic understanding and validate findings.

• Quantify Impact: Whenever possible, use metrics to demonstrate the tangible results of your research (e.g., improved conversion rates, reduced support tickets, increased user satisfaction).

• Be Prepared for Deep Dives: Anticipate questions about your methodology, decision-making process, and how you handled challenges. Practice explaining complex concepts clearly and concisely.

📝 Enhancement Note: The interview process will heavily scrutinize the candidate's ability to translate research into actionable product strategy and influence stakeholders. The portfolio presentation is the most critical element for demonstrating these capabilities.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the Xendit careers portal via the provided link.

• Customize Your Resume: Highlight experience and skills directly relevant to mixed-methods UX research, fintech, developer experience, and influencing product decisions. Use keywords from the job description.

• Curate Your Portfolio: Select 1-2 of your most impactful case studies that best demonstrate your strategic thinking, methodological breadth, and ability to drive product outcomes. Ensure they clearly articulate your process and the impact of your research.

• Prepare Your Presentation: Practice presenting your chosen case studies concisely and compellingly, focusing on your role, methodology, key insights, and measurable impact. Be ready to answer in-depth questions about your process.

• Research Xendit: Understand Xendit's mission, products, target users (merchants and developers), and company culture. Tailor your responses to show how your skills and values align with Xendit's goals and operational philosophy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---