UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Volta

Location: Palo Alto, California, United States

Job Type: FULL_TIME

Category: User Experience Research (UXR) / Product Operations

Date Posted: 2026-07-28

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Own the end-to-end user research process for Volta's platform, focusing on customer and internal user experiences.

• Drive product strategy and roadmap decisions through rigorous, evidence-based user insights and data synthesis.

• Establish and mature the research practice at an early-stage company, defining methodologies and operational frameworks.

• Collaborate closely with Product Management and Design teams to translate user needs into actionable product improvements.

• Advocate for the user's perspective, ensuring user-centricity is embedded in product development cycles.

📝 Enhancement Note: While the title is "UX Researcher," the emphasis on "technical, developer-facing, or infrastructure products," "complex infrastructure," and "internal platform users" suggests a strong overlap with Product Operations and a need for understanding complex B2B or enterprise-level user journeys, not just typical consumer-facing UX. The role requires not just conducting research but also establishing the practice of research, indicating a need for operational and strategic thinking beyond individual research projects.

📈 Primary Responsibilities

• Plan, design, and execute comprehensive qualitative and quantitative research studies with customers and internal platform users.

• Conduct usability testing on new and existing platform features to identify friction points and areas for improvement.

• Synthesize complex research findings into clear, concise, and actionable insights for product, design, and engineering teams.

• Develop and maintain a centralized repository of research findings, user personas, and insights to inform ongoing product development.

• Partner with Product Management and Design to identify research priorities that directly align with product roadmap needs and business objectives.

• Define, document, and evolve research methods, frameworks, and best practices as the UXR function matures within Volta.

• Actively contribute to product and design discussions, championing the user's perspective and advocating for user-centric solutions.

• Track and report on the impact of research insights on product decisions, feature adoption, and overall user experience outcomes.

• Research complex, technical workflows and translate them into understandable user needs and product requirements.

📝 Enhancement Note: The responsibility to "Help define and evolve research methods and practices as the function matures" and "Track the impact of