UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Pulse Labs AI, Inc.

Location: India

Job Type: FULL_TIME

Category: User Experience Research / Operations

Date Posted: 2026-05-06T21:54:20.557

Experience Level: 5-10 years

Remote Status: Fully Remote

🚀 Role Summary

• Drive the end-to-end execution of qualitative UX research initiatives, focusing on unmoderated and moderated studies like diary studies, focus groups, IDIs, and longitudinal panel studies, leveraging Pulse Labs' proprietary tools.

• Analyze and interpret rich video, transcript, and survey data to derive actionable insights into user interactions and perceptions of next-generation products.

• Collaborate closely with customers to define research objectives, methodologies, timelines, and business goals, ensuring alignment and successful project outcomes.

• Serve as a key contributor to a dedicated UX Research and Analysis team, fostering a collaborative and high-rigor environment within a fast-paced, multi-project setting.

• Present research findings and recommendations to senior-level stakeholders, up to the Director or VP level, effectively communicating complex insights and strategic implications.

📝 Enhancement Note: While the title is "UX Researcher", the responsibilities, particularly "work closely with customers to plan research projects", "Work closely with the Panel and Research Operations team members", and the emphasis on "research operations environment" and "operations personnel", strongly indicate a significant operations component to this role. This role requires not just research expertise but also the ability to manage research projects as operational workflows, ensuring efficiency, adherence to timelines, and effective resource coordination. The candidate will be responsible for the operational execution of research studies.

📈 Primary Responsibilities

• Develop comprehensive research plans tailored to specific customer requirements, business objectives, and project timelines, ensuring methodological rigor.

• Execute qualitative research studies, including diary studies, focus groups, IDIs, and longitudinal panel studies, ensuring data integrity and adherence to best practices.

• Synthesize complex qualitative data from participant videos, transcripts, and surveys to identify key themes, user behaviors, and actionable insights.

• Produce high-quality research deliverables such as Toplines, Scorecards, Executive Summaries, Final Reports, and Slide Decks for client presentation.

• Present research findings and strategic recommendations to diverse audiences, including senior-level stakeholders (Director/VP), clearly articulating the impact of user insights.

• Provide mentorship and coaching to junior analysts on the UX Research Team, fostering skill development and knowledge sharing within the team.

• Collaborate effectively with Panel and Research Operations team members to ensure seamless project execution, timely data collection, and alignment with research requirements.

• Proactively identify opportunities for internal process improvements by sharing learnings from research projects and contributing creative ideas to enhance research methodologies and operational efficiency.

• Provide constructive feedback to Design and Engineering teams on the usability and functionality of internal tools and platforms, driving product enhancements.

• Manage multiple research projects concurrently in a fast-paced environment, prioritizing tasks and ensuring deadlines are met without compromising quality.

📝 Enhancement Note: The responsibilities highlight a blend of direct research execution and operational oversight. The emphasis on "planning research projects according to customer requirements, timelines, and business goals," "executing research projects ensuring sound research methodology and analysis," and "working closely with the Panel and Research Operations team members" points to a strong need for project management and process adherence, typical of operations roles. The role also involves client-facing communication and reporting, akin to a client services or account management function within an operations framework.

🎓 Skills & Qualifications

Education:

• Undergraduate degree in Psychology, Research Methods, Human Computer Interaction (HCI), Sociology, or a related field.

Experience:

• Minimum of 5 years of experience working in a qualitative research role.

• Experience within a detail-oriented research operations environment is highly valued.

• Proven success leading complex, multi-faceted research projects from inception to completion.

Required Skills:

• Qualitative Research Expertise: Deep understanding and practical application of qualitative research methodologies (diary studies, focus groups, IDIs, longitudinal panels).

• Research Operations Acumen: Experience in a research operations environment, managing project lifecycles and ensuring operational efficiency.

• Data Analysis & Interpretation: Expertise in analyzing and interpreting qualitative data from various sources (videos, transcripts, surveys) to extract meaningful insights.

• Project Management: Ability to plan, execute, and manage multiple complex research projects concurrently, adhering to timelines and client requirements.

• Stakeholder Communication: Proven ability to present research findings and recommendations effectively to senior-level stakeholders (Director/VP).

• Mentoring & Coaching: Experience in mentoring and guiding junior team members.

• Tool Proficiency: High comfort level using emerging technologies and various software systems, including Google Docs, Google Sheets, or similar productivity suites.

Preferred Skills:

• Experience working in an agency or consulting environment conducting research on behalf of clients.

• Experience working with early-to-mid stage startups.

• Experience working with or for FAANG/top tech companies.

• Familiarity with UX research platforms beyond Pulse Labs' proprietary tools.

• Exposure to quantitative research methods for mixed-methods studies.

📝 Enhancement Note: The requirement for 5+ years in a "detail-oriented research operations environment" and managing "complex, multi-faceted research projects" strongly suggests that candidates will be evaluated on their ability to manage research as a structured operational process. The emphasis on "research operations personnel" and "operations personnel" in the description further reinforces this. The preferred qualifications, such as agency/consulting or startup experience, imply a need for adaptability and client-centric operational delivery.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of end-to-end qualitative research project management, showcasing planning, execution, analysis, and reporting phases.

• Case studies detailing the management of complex, multi-faceted research initiatives, highlighting challenges, methodologies, and outcomes.

• Examples of creating and delivering comprehensive research reports (e.g., Toplines, Scorecards, Executive Summaries, Final Reports) tailored to different stakeholder levels.

• Evidence of data analysis and interpretation skills, particularly with video, transcript, and survey data, leading to actionable recommendations.

Process Documentation:

• Showcase examples of established research planning processes, including how requirements, timelines, and business goals were integrated.

• Present methodologies for ensuring sound research execution and data integrity within project constraints.

• Illustrate how research findings were translated into clear, concise, and impactful reports and presentations for senior leadership.

• Provide examples of collaborative workflows with operations teams (e.g., Panel and Research Operations) to ensure project success.

📝 Enhancement Note: Given the role's strong operational component within UX research, a portfolio demonstrating structured project management, process adherence, and efficient execution of research studies will be crucial. Candidates should highlight how they manage research projects as operational workflows, ensuring quality, timeliness, and client satisfaction. This includes showcasing their ability to operationalize research methodologies and deliver results consistently.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for experienced UX Researchers in India with a strong operations focus, and considering the company's likely stage (startup/tech environment), a competitive salary range is estimated to be between ₹1,500,000 to ₹3,000,000 per annum. This range accounts for the 5-10 years of experience required, the specialized skills in qualitative research and research operations, and the full-time remote nature of the position within India.

Benefits:

• Competitive salary and potential for performance-based bonuses or stock options.

• Comprehensive health insurance coverage (medical, dental, vision) for employees and potentially dependents.

• Paid Time Off (PTO) including vacation days, sick leave, and public holidays, adhering to Indian labor laws.

• Professional development opportunities, including access to training, workshops, conferences, and educational resources relevant to UX research and operations.

• Remote work stipend or reimbursement for home office setup and internet expenses.

• Opportunities for career advancement within a growing AI technology company.

Working Hours:

• Standard full-time work week, typically 40 hours.

• Flexibility offered to accommodate different time zones within India and potential collaboration needs with international teams or clients, with an expectation of responsiveness during core business hours.

📝 Enhancement Note: Salary estimation is based on current market data for similar roles in India, considering the specified experience level (5-10 years) and the specialized nature of UX Research combined with Research Operations. The range provided is a projection and actual compensation may vary based on specific qualifications, interview performance, and the company's compensation strategy. Benefits are standard for full-time roles in the tech industry in India, with a focus on professional growth and remote work support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Artificial Intelligence (AI) / Technology / Market Research Solutions. Pulse Labs AI is positioned at the intersection of AI-driven technology and user experience research, offering advanced tools for understanding user behavior with next-gen products.

Company Size: The job listing doesn't explicitly state company size, but the mention of working with "early-to-mid stage startups" and "FAANG/top tech companies" as preferred qualifications suggests Pulse Labs AI is likely a growing tech company, potentially in the startup or scale-up phase. This implies a dynamic, agile, and potentially more hands-on work environment.

Founded: The company was founded in 2021. This indicates a relatively young company, likely characterized by rapid innovation, a fast-paced culture, and opportunities for employees to significantly impact its growth and direction.

Team Structure:

• UX Research & Analysis Team: This role is embedded within a dedicated team of UX researchers and analysts, suggesting a collaborative environment where knowledge sharing and peer support are encouraged.

• Cross-functional Collaboration: The role requires close collaboration with "customers," "Panel and Research Operations team members," and "Design and Engineering teams." This highlights a highly integrated approach to product development and client service.

• Reporting Structure: While not explicitly detailed, the responsibility to "Mentor and coach analysts" suggests a potential for leadership or senior individual contributor status, with reporting likely to a Research Manager or Head of Operations/Research.

Methodology:

• Data-Driven Decision Making: The core of the role involves analyzing user data to derive insights, emphasizing a data-driven approach to understanding user behavior and product performance.

• Agile Project Execution: The "fast-paced, rapid-response environment" and "multi-project environment" indicate an agile methodology for research planning and execution, requiring adaptability and efficient workflow management.

• Customer-Centricity: The emphasis on "working directly with customers" and "planning research projects according to customer requirements" underscores a customer-centric operational philosophy.

Company Website: https://www.pulselabs.ai/

📝 Enhancement Note: The company's recent founding (2021) and focus on AI for UX research suggest a culture of innovation and rapid iteration. The team structure emphasizes collaboration across research, operations, product, and client teams. The role's success will depend on the candidate's ability to navigate a dynamic startup environment while maintaining high standards of research quality and operational efficiency.

📈 Career & Growth Analysis

Operations Career Level: This position is positioned as an experienced-level role, requiring 5+ years of dedicated experience in qualitative research, with a specific emphasis on operational execution. It's more than a junior researcher role, involving project leadership, client interaction up to senior levels, and mentoring responsibilities. The "operations environment" aspect suggests a pathway for those looking to specialize in the operational management of research functions.

Reporting Structure: The UX Researcher will likely report to a Research Manager, Head of Research, or a senior Operations lead. They are expected to mentor junior analysts, indicating a senior individual contributor or potential team lead trajectory within the research operations domain. Collaboration will be extensive with clients, research operations, and product teams.

Operations Impact: The role directly impacts product development and client success by providing critical user insights that inform design decisions and strategic planning. By ensuring the efficient and effective execution of research, the UX Researcher contributes to the overall operational excellence of Pulse Labs AI, enabling faster iteration cycles and higher quality product launches. Their work helps clients understand their users better, leading to improved product adoption and customer satisfaction, which in turn drives revenue and company growth.

Growth Opportunities:

• Specialization in Research Operations: Deepen expertise in managing the operational aspects of research, including process optimization, tool utilization, and team coordination within an AI-research context.

• Leadership Track: Potential to grow into a Team Lead or Manager role, overseeing a team of UX Researchers and Analysts, managing client portfolios, and contributing to strategic research planning.

• Cross-functional Expertise: Develop a broader understanding of product development lifecycles by working closely with Design and Engineering, potentially transitioning into Product Operations or Program Management roles.

• Client Management & Strategy: Enhance skills in client relationship management and strategic consulting through regular interaction with senior stakeholders, potentially leading to a client-facing strategy role.

📝 Enhancement Note: The role offers a unique blend of deep UX research skills and practical research operations management. Growth paths are likely to involve either deepening specialization within research operations or moving into broader product/program management roles, leveraging the operational insights gained. The emphasis on mentoring and client interaction points towards leadership and strategic client advisory opportunities.

🌐 Work Environment

Office Type: This is a fully remote position within India. The company operates in a modern, technology-driven environment, likely leveraging cloud-based collaboration tools and platforms.

Office Location(s): Fully Remote within India. This offers significant flexibility for candidates across the country.

Workspace Context:

• Independent Work & Collaboration: The role requires significant independent work and self-initiation, typical of a remote position. However, it also emphasizes strong collaboration with internal teams (UX Research, Panel/Research Operations, Design, Engineering) and external clients through digital channels.

• Technology Stack: Candidates will work with Pulse Labs' proprietary research tools and platforms, alongside standard productivity tools like Google Docs and Sheets. A high degree of comfort with emerging technologies and various software systems is essential.

• Team Interaction: While remote, there will be ample opportunities for team interaction through virtual meetings, collaborative platforms, and structured communication channels, fostering a sense of teamwork despite the physical distance.

Work Schedule:

• Expected to align with standard full-time working hours (approximately 40 hours per week).

• Flexibility to manage tasks and projects, with an expectation of availability for client meetings and team collaborations during core business hours relevant to the company's operational needs. The remote nature allows for some autonomy in structuring the workday.

📝 Enhancement Note: The fully remote nature within India necessitates strong self-discipline, proactive communication, and proficiency with digital collaboration tools. The "rapid-response environment" implies a need for efficient time management and responsiveness, even within a flexible remote setup.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio for relevant experience in qualitative UX research and research operations.

• Hiring Manager Interview: Discussion about your background, experience, and understanding of UX research methodologies and operational execution. This may include behavioral questions.

• Skills Assessment / Case Study: A practical exercise or case study designed to evaluate your ability to plan, execute, analyze, and report on a research project. This will likely focus on your approach to managing research operations and delivering insights.

• Team/Stakeholder Interview: Meeting with potential colleagues from the UX Research and Operations teams, and possibly a senior stakeholder or client representative, to assess cultural fit, collaboration style, and presentation skills.

• Final Interview: Possibly with senior leadership to discuss strategic alignment and overall fit for the company's growth phase.

Portfolio Review Tips:

• Showcase Operational Execution: Clearly demonstrate how you manage research projects from start to finish, highlighting your process for planning, execution, and delivery within defined timelines and resource constraints.

• Quantify Impact: Where possible, quantify the impact of your research findings on product decisions or client business outcomes. Focus on metrics related to process efficiency and research quality.

• Highlight Collaboration: Include examples of successful collaboration with operations teams, engineers, designers, and clients, showcasing your ability to work effectively in a cross-functional, remote environment.

• Structure for Clarity: Organize your portfolio logically, perhaps by project type or by demonstrating the end-to-end research lifecycle. Use clear headings, concise descriptions, and visually appealing formats for reports and presentations.

• Tailor to the Role: Emphasize projects that align with the responsibilities outlined, particularly those involving complex qualitative studies, client management, and operational coordination.

Challenge Preparation:

• Research Design & Planning: Be prepared to outline a research plan for a given scenario, focusing on methodology selection, participant recruitment strategy, and timeline management.

• Data Analysis & Synthesis: Practice synthesizing qualitative data quickly and identifying key insights. Be ready to articulate your analytical approach and how you derive recommendations.

• Reporting & Presentation: Prepare to present research findings concisely and persuasively, anticipating questions from senior stakeholders and demonstrating your ability to communicate complex information effectively.

• Operations & Efficiency: Consider how you would operationalize research processes, manage resources, and ensure efficiency in a fast-paced, remote setting.

📝 Enhancement Note: The interview process will heavily weigh a candidate's ability to demonstrate both deep UX research knowledge and strong research operations management skills. A portfolio that clearly articulates the operational execution of research projects, alongside the qualitative insights derived, will be key. Expect practical challenges that test your ability to manage research workflows efficiently and deliver results under pressure.

🛠 Tools & Technology Stack

Primary Tools:

• Pulse Labs Proprietary Tools: Essential to be proficient in or quickly learn the company's core research platforms for conducting diary studies, focus groups, IDIs, and longitudinal panel studies.

• Collaboration Platforms: Proficiency with tools like Slack, Microsoft Teams, or similar for daily communication and team coordination.

• Video Conferencing: Expertise with Zoom, Google Meet, or similar for moderated research sessions and team meetings.

Analytics & Reporting:

• Google Docs, Google Sheets: High comfort level required for creating reports, analyzing data, and collaborating on documents.

• Presentation Software: Proficiency in Google Slides, PowerPoint, or similar for developing and delivering research findings.

• Data Visualization Tools (Potentially): While not explicitly mentioned, familiarity with tools that can help visualize qualitative data trends might be beneficial.

CRM & Automation:

• CRM Systems (e.g., Salesforce, HubSpot): Understanding how research insights feed into CRM strategies and customer journey mapping.

• Project Management Software (e.g., Asana, Trello, Jira): Experience using these tools to manage research projects, track tasks, and monitor progress, especially in a remote operations context.

• Survey Platforms (e.g., SurveyMonkey, Typeform, Qualtrics): Familiarity with survey design and deployment for qualitative data collection.

📝 Enhancement Note: The role requires adaptability to Pulse Labs' proprietary tools. Beyond that, strong command of standard productivity (Google Suite) and collaboration tools is imperative for effective remote operations. Experience with project management software will be highly valued for managing research workflows.

👥 Team Culture & Values

Operations Values:

• Rigor and Quality: A commitment to sound research methodology and delivering high-quality, actionable insights is paramount. This translates to meticulous attention to detail in data analysis and reporting.

• Customer Focus: A dedication to understanding and meeting customer needs by planning and executing research that directly addresses their business goals and challenges.

• Collaboration: A strong emphasis on teamwork, open communication, and mutual support, especially within a remote setting and across cross-functional teams (Research, Operations, Product).

• Efficiency and Agility: Embracing a fast-paced, rapid-response environment, requiring adaptability, proactive problem-solving, and efficient workflow management to deliver results promptly.

• Innovation and Continuous Improvement: A drive to leverage emerging technologies and creative ideas to enhance internal processes, research methodologies, and product offerings.

Collaboration Style:

• Proactive Communication: Regularly sharing updates, insights, and potential roadblocks with team members and stakeholders.

• Cross-functional Integration: Working closely with Panel and Research Operations to ensure seamless execution, and with Design and Engineering to translate insights into product improvements.

• Feedback Exchange: An open culture for providing and receiving constructive feedback to foster continuous learning and process refinement.

• Shared Ownership: A collective responsibility for project success, from planning through to client delivery, fostering a sense of shared purpose and accountability.

📝 Enhancement Note: The company culture appears to value a blend of high-quality research execution and efficient operational delivery. Candidates should demonstrate an understanding of how to balance detailed analysis with the need for speed and adaptability, especially in a remote, project-driven environment. A collaborative spirit and a proactive approach to communication will be key to fitting into this team.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Ambiguity: Navigating the inherent ambiguities of research projects, especially in a fast-paced startup environment, and formulating clear operational plans.

• Balancing Rigor and Speed: Ensuring the highest standards of research quality while meeting rapid response times and tight deadlines.

• Remote Collaboration Dynamics: Maintaining effective communication, collaboration, and team cohesion in a fully remote setting across diverse internal teams and clients.

• Adapting to Proprietary Tools: Quickly mastering Pulse Labs' internal research platforms and workflows to maximize efficiency and data utilization.

• Stakeholder Expectation Management: Effectively managing expectations of senior-level clients and internal stakeholders regarding research timelines, scope, and deliverables.

Learning & Development Opportunities:

• Advanced Qualitative Methodologies: Deepen expertise in various qualitative research techniques and their application in the AI/tech space.

• Research Operations Specialization: Gain in-depth experience managing the operational backbone of a research function, including process optimization, tool integration, and team leadership.

• AI & Technology Exposure: Work with cutting-edge AI technologies and understand their impact on user experience, enhancing your technical and domain knowledge.

• Client Strategy & Consulting: Develop strategic thinking and client advisory skills through direct engagement with clients, potentially leading to more senior consulting roles.

• Mentorship & Leadership: Opportunities to mentor junior team members, honing leadership skills and contributing to team development.

📝 Enhancement Note: The challenges are typical for roles in growing tech companies, particularly those involving research operations and remote work. The growth opportunities are substantial, offering paths for specialization in research operations, leadership, or strategic client advisory roles within the AI and UX research sectors.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex qualitative research project you managed from inception to completion. What were the key operational challenges, and how did you overcome them?" (Focus on process, timeline, resource management, and problem-solving.)

• "How do you ensure the rigor and quality of qualitative research when working under tight deadlines and in a rapid-response environment?" (Highlight your operational processes for quality control.)

Company & Culture Questions:

• "What excites you about Pulse Labs AI and our mission to leverage AI for UX research?" (Showcase your understanding of the company's value proposition.)

• "How do you approach collaboration with cross-functional teams, particularly with operations personnel and engineers, in a remote setting?" (Emphasize your communication and teamwork skills.)

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a high-level overview of your research operations experience, then dive into 2-3 key projects that best exemplify your ability to manage complex qualitative studies end-to-end.

• Highlight Operational Processes: For each project, clearly articulate the planning, execution, and delivery phases, focusing on the operational steps you took to ensure success, efficiency, and quality. Use flowcharts or diagrams if helpful.

• Quantify Results: Present key findings and recommendations, but also include metrics related to project timelines, client satisfaction, or process improvements you implemented.

• Demonstrate Problem-Solving: Be ready to discuss challenges faced during projects and how your operational approach helped mitigate them.

• Engage and Discuss: Treat the portfolio review as a conversation. Be prepared to answer in-depth questions about your methodologies, decision-making, and how you handle specific operational scenarios.

📝 Enhancement Note: Candidates should prepare to articulate their experience not just as a researcher, but as an effective manager and operator of research processes. The interview will likely probe deeply into how you ensure efficiency, quality, and client satisfaction through structured operational execution.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Workable.

• Curate Your Portfolio: Select 2-3 of your most impactful qualitative research projects that clearly demonstrate end-to-end project management, operational execution, and the delivery of actionable insights. Ensure these highlight your experience in a detail-oriented research operations environment.

• Tailor Your Resume: Update your resume to prominently feature keywords related to UX research, qualitative methodologies, research operations, project management, data analysis, stakeholder communication, and any relevant tools (e.g., Google Suite, collaboration platforms). Quantify your achievements wherever possible.

• Prepare Your Narrative: Practice articulating your experience, focusing on how you manage research projects as operational workflows. Be ready to discuss specific examples of planning, execution, analysis, reporting, and client interaction. Rehearse your portfolio presentation.

• Research Pulse Labs AI: Understand the company's mission, its AI-driven approach to UX research, and its position in the market. Consider how your skills and operational mindset align with their growth-stage environment and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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