UX RESEARCH SEMI SR_HIBRIDO CDMX

📍 Job Overview

Job Title: UX Researcher - Semi Senior (Hybrid CDMX)

Company: Nova Solutions

Location: Mexico City, Mexico

Job Type: Full-Time

Category: User Experience (UX) Research / Digital Banking Operations

Date Posted: September 15, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Conduct in-depth user research to understand customer needs, behaviors, and motivations within the Digital Banking sector.

• Design, plan, and execute comprehensive qualitative and quantitative research studies to generate actionable user insights.

• Translate complex data and user feedback into clear, persuasive recommendations that inform product and service design.

• Facilitate collaborative workshops to drive product development and ensure user-centric decision-making across various departments.

• Partner closely with cross-functional teams, including designers, product managers, and engineers, to integrate user insights into the product lifecycle.

📝 Enhancement Note: While the primary focus is UX Research, this role is embedded within a Digital Banking context, requiring an understanding of financial sector nuances and digital product development. The "operations" aspect pertains to the operationalization of research findings into tangible product improvements and the execution of research processes within a business framework.

📈 Primary Responsibilities

• Design, plan, and execute qualitative research methodologies such as user interviews, focus groups, and ethnographic studies to uncover deep user needs and pain points.

• Develop and deploy quantitative research instruments, including surveys and data analysis of user behavior, to identify trends and validate hypotheses.

• Conduct usability testing and concept testing sessions to evaluate the effectiveness, efficiency, and satisfaction with existing and proposed product features.

• Facilitate impactful workshops with diverse stakeholders to brainstorm solutions, validate concepts, and align on product strategy based on user insights.

• Synthesize research findings into compelling reports, presentations, and actionable recommendations for product teams, designers, and business leaders.

• Collaborate closely with Product Managers, UX/UI Designers, and Engineering teams to ensure research insights are effectively translated into user-centered product enhancements.

• Continuously identify opportunities to optimize existing research processes and methodologies, fostering a culture of continuous learning and improvement within the UX team.

• Maintain organized and accessible documentation of research plans, methodologies, findings, and user personas for team reference and knowledge sharing.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to research execution, data synthesis, and cross-functional collaboration. The role requires not just research execution but also the ability to influence product direction and operationalize insights.

🎓 Skills & Qualifications

Education: Bachelor's degree in Psychology, Sociology, Anthropology, Human-Computer Interaction, or a related field.

Experience: 2 to 3 years of proven experience in User Experience (UX) Research or a closely related field, with a strong preference for experience within the financial sector or complex digital product environments.

Required Skills:

• Proficient in designing and executing qualitative research methods (e.g., user interviews, focus groups, diary studies).

• Skilled in planning and implementing quantitative research methods (e.g., surveys, A/B testing, data analysis).

• Expertise in conducting usability testing and concept testing to gather user feedback on product designs and prototypes.

• Strong analytical skills with the ability to interpret complex qualitative and quantitative data to derive actionable insights.

• Excellent written and verbal communication skills, with a proven ability to present research findings clearly and persuasively to diverse audiences.

• Demonstrated ability to facilitate workshops and collaborative sessions with cross-functional teams.

• Familiarity with data analysis tools and research software for remote testing and data interpretation. Preferred Skills:

• Experience within the Digital Banking or broader Financial Services industry.

• Knowledge of advanced statistical analysis techniques for quantitative research.

• Experience with user journey mapping and persona development.

• Familiarity with agile development methodologies and how UX research integrates into sprints.

• Ability to manage multiple research projects simultaneously in a fast-paced environment.

📝 Enhancement Note: The experience requirement is specific (2-3 years), suggesting a mid-level individual contributor role. The preference for financial sector experience highlights the domain-specific knowledge valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 diverse UX research projects that demonstrate a strong understanding of research methodologies and their application.

• Include case studies detailing the research problem, your role, the methods used, key findings, and the resulting impact on product design or business outcomes.

• Highlight projects where you successfully translated complex data into actionable recommendations that influenced product strategy or user experience.

• Demonstrate experience with both qualitative and quantitative research methods, with clear examples of how you applied each.

• Evidence of your ability to present research findings effectively, including examples of reports, presentations, or workshop outputs. Process Documentation:

• Provide examples of how you have documented research processes, user journeys, or findings in a clear, organized, and accessible manner.

• Showcase instances where your research documentation directly contributed to team alignment or future project planning.

• Illustrate your approach to managing and organizing research data and artifacts for efficient retrieval and analysis.

📝 Enhancement Note: A strong portfolio is critical for this role, as it serves as direct evidence of research capabilities and impact. The focus should be on the end-to-end research process and how insights led to tangible improvements.

💵 Compensation & Benefits

Salary Range: MXN $27,000 - $29,000 per month.

Benefits:

• Comprehensive health insurance coverage.

• Opportunities for professional development and training in UX research methodologies and tools.

• Paid time off and holidays.

• Access to innovative technologies and a collaborative work environment.

• Potential for performance-based bonuses or incentives.

• Hybrid work model offering flexibility between home and office.

Working Hours: Approximately 40 hours per week, with a hybrid work arrangement requiring presence in the Mexico City office for a portion of the week.

📝 Enhancement Note: The salary range is provided and falls within typical mid-level UX Researcher compensation in Mexico City for hybrid roles. The benefits are standard but should be confirmed for specifics. The working hours are standard full-time.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Financial Services (Digital Banking). Nova Solutions is a technology provider likely serving the financial sector, with a focus on digital transformation. This implies a dynamic, fast-paced environment that values innovation and customer-centricity.

Company Size: Not explicitly stated, but the presence of a dedicated UX team and focus on digital banking suggests a well-established organization with a significant digital footprint.

Founded: Not specified.

Team Structure:

• The role is within the UX Team, specifically for Digital Banking in Mexico.

• Likely collaborates closely with Product Management, UX/UI Design, Engineering, and potentially Marketing and Business Intelligence teams.

• Reporting structure is likely to a UX Lead or Head of Product/Design. Methodology:

• Emphasizes a data-driven and user-centered approach to product development.

• Utilizes a blend of qualitative and quantitative research methodologies.

• Encourages iterative design and development processes informed by continuous user feedback.

• Values collaboration and cross-functional teamwork to achieve shared goals.

Company Website: https://talento.novasolutionsystems.com

📝 Enhancement Note: The company context suggests a modern tech-forward organization focused on delivering cutting-edge digital solutions, particularly within the regulated and competitive financial industry. This means a strong emphasis on user experience to drive adoption and satisfaction.

📈 Career & Growth Analysis

Operations Career Level: This is a Semi-Senior UX Researcher position. It signifies a role where you are expected to independently manage and execute research projects, contribute significantly to strategic discussions, and mentor junior team members. You are beyond entry-level and expected to drive key initiatives.

Reporting Structure: You will report to a UX Lead or a senior manager within the Digital Banking product development team. This provides guidance and oversight while allowing for autonomy in research execution.

Operations Impact: Your research will directly influence the design and development of digital banking products and services, impacting customer acquisition, retention, satisfaction, and ultimately, the business's digital strategy and revenue. By ensuring products meet user needs, you contribute to operational efficiency and market competitiveness.

Growth Opportunities:

• Specialization: Deepen expertise in specific UX research methodologies (e.g., advanced analytics, generative AI in research) or specialize in a particular area of digital banking products.

• Leadership: Progress to a Senior UX Researcher role, leading larger projects, mentoring junior researchers, and contributing more significantly to research strategy.

• Cross-functional Mobility: Transition into related roles such as Product Management, UX Design Strategy, or User Research Management, leveraging your deep understanding of user needs and product development.

• Continuous Learning: Access to training, conferences, and workshops to stay abreast of the latest trends in UX research and digital banking.

📝 Enhancement Note: The growth path is typical for a UX researcher, with opportunities for increased responsibility, specialization, and potential leadership within the UX or product domain.

🌐 Work Environment

Office Type: Hybrid work model, requiring a mix of remote work and in-office presence in Mexico City. This suggests a modern office setup designed to facilitate collaboration and innovation.

Office Location(s): Mexico City, CDMX, with a specific postal code (03020) indicating a likely central or business district location.

Workspace Context:

• The office environment is expected to be collaborative, with dedicated spaces for team meetings, workshops, and focused individual work.

• Access to necessary UX research tools, software, and technology will be provided.

• Opportunities for frequent interaction with cross-functional teams (designers, product managers, engineers) will be integral to the daily workflow.

Work Schedule: Standard full-time working hours (approximately 40 hours per week), with flexibility inherent in the hybrid model. The emphasis will be on delivering high-quality research outcomes rather than strict adherence to office hours, though core collaboration times will likely be established.

📝 Enhancement Note: The hybrid model caters to modern work preferences, balancing flexibility with the need for in-person collaboration crucial for UX research and product development.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and relevant experience.

• Technical Interview: Discussion of your UX research experience, methodologies, and problem-solving approach. You may be asked to walk through specific projects from your portfolio.

• Case Study/Challenge: Potentially a practical exercise or a take-home assignment to evaluate your research design, analysis, and communication skills. This could involve analyzing a dataset or proposing a research plan for a given scenario.

• Team/Cultural Fit Interview: Meeting with potential team members and hiring managers to assess collaboration style, communication, and alignment with Nova Solutions' culture.

• Final Interview: A discussion with senior leadership to finalize the decision.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your skills in qualitative and quantitative research, usability testing, and workshop facilitation, particularly those with clear impact.

• Tell a Story: For each project, clearly articulate the problem, your role and approach, the methodologies used, key insights derived, and the tangible outcomes or recommendations. Quantify impact where possible.

• Highlight Process: Show your thought process, from research design to synthesis and presentation. Explain why you chose certain methods.

• Visual Appeal: Ensure your portfolio is well-organized, visually appealing, and easy to navigate.

• Tailor: If possible, subtly tailor your portfolio to highlight experience relevant to digital banking or complex product development.

Challenge Preparation:

• Be prepared to discuss your approach to research design under various constraints (time, budget, scope).

• Practice articulating research findings and recommendations clearly and concisely, as if presenting to a non-research audience.

• Review common UX research challenges in the digital banking space, such as user adoption of new features, security concerns, or onboarding friction.

📝 Enhancement Note: The interview process is designed to assess both technical research skills and the ability to translate those skills into business impact within a product development context. A strong, well-documented portfolio is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Tools for remote usability testing, survey deployment (e.g., SurveyMonkey, Typeform, Qualtrics), and user interview facilitation.

• Data Analysis Software: Proficiency in tools for analyzing qualitative data (e.g., Dovetail, NVivo) and quantitative data (e.g., Excel, SPSS, R, Python for statistical analysis).

• Collaboration & Prototyping Tools: Familiarity with tools used by design and product teams, such as Figma, Sketch, Jira, Confluence, Miro.

Analytics & Reporting:

• Experience with web analytics tools (e.g., Google Analytics) to understand user behavior on digital platforms.

• Ability to create clear and compelling reports and presentations using tools like PowerPoint, Google Slides, or dedicated reporting software. CRM & Automation:

• While not a direct CRM role, understanding how user data is managed within CRM systems or product analytics platforms can be beneficial for context.

• Familiarity with project management and workflow tools (e.g., Jira, Asana) for managing research projects.

📝 Enhancement Note: The technology stack emphasizes tools essential for modern UX research, spanning data collection, analysis, collaboration, and reporting. Proficiency in a range of these tools will be a significant advantage.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all product decisions.

• Data-Driven Decisions: Reliance on research findings and data to inform strategy and design choices.

• Collaboration: A strong belief in the power of cross-functional teamwork and open communication.

• Continuous Improvement: A proactive approach to refining processes, learning new methodologies, and adapting to evolving user needs and technologies.

• Impact-Oriented: A focus on delivering research that leads to measurable improvements in user experience and business outcomes.

Collaboration Style:

• Integrated: Works closely with product, design, and engineering teams, embedding research insights directly into the development cycle.

• Consultative: Acts as a trusted advisor, guiding teams on the best research approaches to answer their questions.

• Communicative: Regularly shares findings and insights through presentations, reports, and informal discussions.

• Iterative: Embraces feedback and uses it to refine research plans and approaches.

📝 Enhancement Note: The culture values a blend of rigorous research practice and agile product development collaboration. Success hinges on being a proactive, communicative, and impactful team member.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Development Speed: Navigating the need for thorough research against tight product release timelines.

• Synthesizing Diverse Data Sources: Effectively integrating insights from various qualitative and quantitative methods to form a cohesive understanding.

• Influencing Stakeholders: Persuading diverse teams and leadership to act on research recommendations, especially when they challenge existing assumptions.

• Evolving Digital Landscape: Staying current with rapid changes in digital banking technology, user expectations, and competitive offerings.

Learning & Development Opportunities:

• Methodology Expansion: Opportunities to train in advanced research techniques, such as AI-driven research analysis or longitudinal studies.

• Domain Expertise: Deepen knowledge of financial products, regulations, and customer behaviors within the banking sector.

• Leadership Skills: Develop skills in project leadership, mentorship, and strategic research planning.

• Industry Events: Participation in UX and FinTech conferences to network and learn about emerging trends.

📝 Enhancement Note: This role offers significant opportunities for professional growth by tackling complex challenges and providing avenues for skill and knowledge expansion within a critical industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to conduct research with limited resources or a tight deadline. How did you adapt your methodology?" (Focus on resourcefulness, prioritization, and trade-offs).

• "How do you ensure your research findings are actionable and get buy-in from product managers and engineers?" (Emphasize communication, collaboration, and stakeholder management).

• "Walk us through a research project where your insights led to a significant product change. What was the process and outcome?" (Prepare a detailed case study from your portfolio). Company & Culture Questions:

• "What interests you about UX research in the digital banking sector specifically?" (Research Nova Solutions, their digital offerings, and general trends in FinTech UX).

• "How do you see UX research contributing to the success of a digital banking product?" (Connect your skills to business goals like customer acquisition, retention, and satisfaction).

• "Describe your ideal team collaboration dynamic." (Align your answer with the company's emphasis on cross-functional teamwork). Portfolio Presentation Strategy:

• Structure: For each project, follow a clear narrative: Problem -> Your Role & Methodology -> Key Findings -> Recommendations -> Impact/Outcome.

• Quantify: Use numbers and data to demonstrate the scale of the problem, the user base, and the impact of your recommendations (e.g., "identified a 30% drop-off rate," "recommendations led to a 15% increase in feature adoption").

• Visuals: Use mockups, wireframes, user quotes, and relevant data visualizations to support your narrative.

• Conciseness: Be prepared to present your key projects within a limited timeframe, focusing on the most impactful aspects.

📝 Enhancement Note: Preparation should focus on demonstrating not just research competence but also strategic thinking, communication skills, and a clear understanding of how UX research drives business value, especially within the financial technology domain.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on the Nova Solutions talent portal.

• Portfolio Customization: Ensure your portfolio clearly highlights projects demonstrating your expertise in qualitative and quantitative UX research, usability testing, and workshop facilitation, with a focus on impact and actionable insights.

• Resume Optimization: Tailor your resume to emphasize your 2-3 years of relevant UX research experience, specific methodologies used, and achievements, using keywords from the job description (e.g., "user insights," "usability testing," "digital banking," "stakeholder communication").

• Interview Preparation: Practice articulating your research process, findings, and the impact of your work. Prepare to discuss specific case studies from your portfolio and how you would approach research challenges in the digital banking context.

• Company Research: Familiarize yourself with Nova Solutions and its digital banking offerings. Understand the company's mission, values, and the broader landscape of digital financial services in Mexico.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.