UX Product Researcher

📍 Job Overview

Job Title: UX Product Researcher

Company: Bask Health

Location: Brazil

Job Type: Full-time

Category: Product Research / UX Research

Date Posted: 2026-08-25

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive product strategy and decision-making by uncovering user needs, behaviors, and pain points through rigorous qualitative and quantitative research.

• Act as a key partner to Product and Design teams, influencing the product roadmap from discovery through post-launch evaluation.

• Develop a deep understanding of diverse user segments within the telehealth ecosystem, including healthcare businesses, operators, providers, and patients.

• Leverage a pragmatic, outcome-focused approach to research, prioritizing reliable insights and impactful product improvements over process ceremony.

• Integrate AI-assisted research workflows to enhance efficiency and breadth while maintaining critical judgment on evidence quality and validity.

📝 Enhancement Note: This role is positioned as a mid-senior level position, indicated by the 5-10 years of experience expectation. The emphasis on influencing product strategy, managing ambiguity, and building continuous relationships with users suggests a significant level of autonomy and impact, aligning with a seasoned researcher profile. The focus on AI integration and its application in healthcare workflows points to a forward-thinking research environment.

📈 Primary Responsibilities

• Partner with Product Managers and Designers to identify and prioritize the most critical product questions, especially during the early stages of discovery and solution definition.

• Design and execute comprehensive qualitative research studies, including user interviews, usability testing, contextual inquiry, and concept testing, across various user segments.

• Employ quantitative research methods such as surveys, product analytics, and behavioral data analysis to complement qualitative findings and provide a holistic view of user behavior.

• Cultivate and maintain ongoing relationships with users to embed continuous user feedback and insights into the product development lifecycle.

• Analyze complex data from multiple sources (user interviews, analytics, support feedback, business context) to synthesize clear, actionable insights that drive product strategy and roadmap decisions.

• Translate ambiguous research findings into concrete product opportunities, clear recommendations, and prioritized action items for cross-functional teams.

• Proactively challenge assumptions and help teams differentiate between stated user preferences and underlying, unmet needs.

• Design and implement lightweight, efficient experiments and research approaches that balance the need for reliable answers with the pace of a fast-moving product environment.

• Collaborate closely with designers throughout the entire product development lifecycle, from ideation and prototyping to the evaluation of production experiences.

• Conduct thorough usability testing on prototypes and shipped features to identify and resolve user friction points and optimize user flows.

• Evaluate the impact of launched product changes by analyzing user behavior and outcomes, ensuring product improvements translate to tangible benefits.

• Explore and apply AI and automation technologies to enhance healthcare workflows where appropriate, while recognizing the continued importance of human judgment and control.

• Utilize AI-assisted research tools to streamline research operations, data synthesis, and insight generation, ensuring ethical considerations, privacy, and research validity are maintained.

• Create impactful research artifacts such as journey maps, personas, and frameworks when they demonstrably enhance communication and decision-making, rather than as standalone deliverables.

• Develop and maintain systems for making research insights accessible and actionable across Product, Design, Engineering, and other relevant departments.

📝 Enhancement Note: The responsibilities highlight a proactive and strategic approach to research, moving beyond traditional usability testing to influencing product strategy and roadmap. The emphasis on integrating qualitative and quantitative data, AI tools, and a pragmatic approach to research methodology is key. The expectation to build continuous user relationships and evaluate post-launch impact indicates a mature research function.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in HCI, Psychology, Sociology, Anthropology, Computer Science, Human Factors, or a related field is often preferred for foundational research principles.

Experience: Proven track record of 5-10 years in Product Research, UX Research, User Research, or a closely related role within a digital product organization.

Required Skills:

• Demonstrated experience in influencing product strategy and roadmap decisions through evidence-based insights.

• Proficiency in designing and conducting a wide range of qualitative research methods, including user interviews, usability testing, contextual inquiry, and concept testing.

• Experience integrating quantitative signals, such as surveys, product analytics, and behavioral data, with qualitative findings for comprehensive analysis.

• Strong analytical thinking and the ability to identify meaningful patterns and insights from complex datasets.

• Exceptional synthesis skills, capable of condensing large volumes of qualitative and quantitative data into clear, actionable understandings.

• Robust product judgment with a solid understanding of how research connects to product strategy, design, engineering constraints, and business outcomes.

• Excellent written and verbal communication skills for effectively conveying research findings and recommendations to diverse stakeholders, including executives.

• Comfort operating in a fast-paced, dynamic environment with ambiguous problem spaces and evolving priorities.

• A pragmatic and outcome-oriented approach to research, understanding when to apply rigorous methods and when lightweight approaches suffice.

• Proven ability to collaborate effectively with Product and Design teams throughout the entire product development lifecycle.

• Familiarity and comfort with utilizing modern AI tools to enhance research workflows, while maintaining independent critical judgment.

• Curiosity and aptitude for understanding how AI impacts user behavior, software interfaces, and product development processes. Preferred Skills:

• Experience within B2B SaaS, healthcare, telehealth, fintech, marketplaces, or other complex software platforms.

• Experience researching products with multiple distinct user types or complex marketplace dynamics.

• Hands-on experience with product analytics platforms and analyzing behavioral data.

• Experience conducting research in regulated industries or environments with strict privacy requirements.

• Experience researching AI-powered products, automation solutions, or workflows involving human-AI collaboration.

• Experience in establishing and scaling research practices, knowledge repositories, or continuous discovery programs within a growing product organization.

📝 Enhancement Note: The experience level is inferred from the description of influencing product strategy, handling ambiguity, and the expectation of establishing practices. The "Nice to Have" section provides clear indicators of desirable domain and technical experience that would make a candidate stand out.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a clear process for tackling ambiguous product questions, from initial problem framing to actionable recommendations.

• Showcase case studies that illustrate the impact of your research on product decisions, features, or strategy, highlighting measurable outcomes.

• Provide examples of how you've integrated both qualitative and quantitative data to build a comprehensive understanding of user behavior.

• Include examples of research artifacts (e.g., journey maps, personas, reports) that effectively communicate insights and drive action, emphasizing their utility rather than just their existence.

• Evidence of collaboration with Product and Design, showing how your research informed their work. Process Documentation:

• Document your approach to designing and executing research studies, including method selection, participant recruitment, and data collection.

• Illustrate your methods for synthesizing messy, complex data into clear, concise insights and actionable recommendations.

• Demonstrate how you evaluate the effectiveness of shipped products and iterate based on user feedback and behavioral data.

• Show how you leverage AI tools within your research workflow and maintain a critical perspective on their outputs.

📝 Enhancement Note: While not explicitly stated, a role of this seniority and focus on influencing product strategy would necessitate a portfolio showcasing impactful research. The emphasis on outcomes and pragmatic research suggests the portfolio should highlight efficiency and demonstrable impact.

💵 Compensation & Benefits

Salary Range:

For a UX Product Researcher with 5-10 years of experience in Brazil, the estimated salary range is between R$ 120,000 to R$ 200,000 annually. This range is based on industry benchmarks for experienced researchers in technology roles in major Brazilian tech hubs, adjusted for a remote, full-time position. Factors influencing the specific offer would include the candidate's depth of experience, specific domain expertise (e.g., healthcare, B2B SaaS), and the final negotiation.

Benefits:

• Competitive salary and potential for performance-based bonuses or equity.

• Comprehensive health insurance plans, including medical, dental, and vision coverage.

• Paid time off, including vacation days, sick leave, and public holidays.

• Professional development budget for conferences, courses, and learning resources.

• Remote work stipend for home office setup and ongoing expenses.

• Opportunities to work with cutting-edge AI technologies in the rapidly growing telehealth sector.

• Access to modern research tools and technologies.

• Supportive and collaborative team environment with a focus on continuous learning and growth. Working Hours:

The standard working hours are approximately 40 hours per week. While the role is fully remote, candidates should be mindful of potential overlap requirements with teams in different time zones, particularly for synchronous research activities or team meetings. Flexibility is generally expected, with a focus on achieving outcomes and meeting project deadlines.

📝 Enhancement Note: Salary range is estimated based on typical mid-senior level UX/Product Researcher roles in Brazil's tech industry, considering the remote nature and company type. Benefits are standard for a remote tech role in this region, with added emphasis on professional development and remote work support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically Healthcare Technology (Telehealth Infrastructure). Bask Health operates within the dynamic and rapidly evolving telehealth sector, providing the foundational technology for modern digital health businesses. This industry is characterized by innovation, regulatory considerations, and a strong focus on patient outcomes and operational efficiency.

Company Size: Bask Health is likely a growing startup or scale-up. While the exact size isn't provided, the emphasis on building infrastructure and moving quickly suggests a lean, agile team structure common in venture-backed tech companies. This environment often fosters direct impact and rapid learning opportunities for its employees.

Founded: Bask Health was founded to address the infrastructure needs of modern telehealth. The exact founding date is not specified, but the company's focus on powering telehealth businesses implies a relatively recent establishment, likely within the last 5-10 years, aligning with the growth of the telehealth market.

Team Structure:

• The Product Research function is likely embedded within or closely aligned with the Product and Design teams, fostering close collaboration.

• Researchers will work with Product Managers who define the "what" and "why" of product development, and Designers who craft the user experience.

• Collaboration extends to Engineering teams for feasibility and implementation, and potentially to Customer Success or Sales for direct user feedback.

• The team structure likely emphasizes cross-functional agility, with researchers acting as crucial bridges between user understanding and product execution. Methodology:

• Data-Driven Decision Making: A core principle is grounding product decisions in user evidence, moving beyond assumptions to validated insights.

• Continuous Discovery: The company values ongoing user engagement and research rather than isolated project-based efforts, aiming to build a persistent understanding of user needs.

• Pragmatic Research: Emphasis is placed on efficient, lightweight research methods that deliver reliable answers quickly, avoiding unnecessary complexity or "ceremony."

• Outcome-Focused: The ultimate goal is to ensure research leads to tangible product improvements, better user experiences, and positive business outcomes.

Company Website: https://bask.health/

📝 Enhancement Note: The description of Bask Health as providing "infrastructure that powers modern telehealth businesses" and enabling companies to "launch, operate, and scale digital care experiences" strongly suggests a B2B SaaS or PaaS (Platform as a Service) model within the health tech space. The emphasis on understanding users and moving quickly points to a startup or scale-up environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level to senior Product Researcher. The responsibilities indicate a capacity to operate with significant autonomy, influence strategic direction, and mentor others implicitly through collaboration and setting research standards. The expectation is for the researcher to not just execute studies but to proactively identify opportunities and shape the product agenda.

Reporting Structure: The researcher will likely report to a Head of Product, Director of Product, or potentially a Lead UX Designer, depending on the current organizational structure. The key is close collaboration with Product and Design leadership.

Operations Impact: The researcher's impact is direct and profound, influencing the core product development lifecycle. By ensuring products are built on a foundation of user understanding, the researcher directly contributes to customer acquisition, retention, satisfaction, and ultimately, the success and scalability of Bask Health's platform and its clients' businesses. They help reduce the risk of building the wrong thing, thus optimizing resource allocation and accelerating time-to-market for impactful features.

Growth Opportunities:

• Deepening Domain Expertise: Opportunity to become a subject matter expert in telehealth, B2B SaaS, and complex healthcare workflows, a valuable niche in the tech industry.

• Research Practice Development: Potential to shape and scale research practices, establish repositories, and implement continuous discovery frameworks within a growing company.

• Cross-Functional Leadership: Develop stronger influencing and communication skills by working closely with senior leaders across Product, Design, Engineering, and potentially go-to-market teams.

• AI Research Specialization: Become a go-to expert on researching AI-driven products and human-AI collaboration, a rapidly growing field.

• Mentorship: As the team grows, opportunities to mentor junior researchers and guide research efforts.

📝 Enhancement Note: The growth opportunities are inferred from the company's stage (likely scaling) and the role's strategic importance. The mention of "establishing research practices" and "growing product organization" points to significant potential for shaping the function.

🌐 Work Environment

Office Type: Fully Remote. This role is 100% remote, allowing for flexibility in location within Brazil.

Office Location(s): Brazil. Candidates must be located in Brazil. Bask Health may have a legal entity or payroll support in Brazil to facilitate remote employment.

Workspace Context:

• Collaborative Environment: While remote, the role emphasizes close collaboration with Product, Design, and Engineering teams, likely facilitated through robust digital communication and collaboration tools (e.g., Slack, Zoom, Miro, Figma).

• Tooling: Access to and proficiency with modern digital collaboration and research tools will be essential for effective remote work and cross-functional interaction.

• Autonomy & Accountability: Remote work in this context typically requires a high degree of self-discipline, proactive communication, and accountability for delivering results.

Work Schedule:

The role is full-time, with an expectation of approximately 40 hours per week. While core working hours may exist for team synchronization, there's likely flexibility in structuring the workday to accommodate personal needs and productivity peaks, provided deliverables are met and collaboration with global or distributed teams is managed effectively.

📝 Enhancement Note: The remote nature implies a need for strong digital collaboration skills and self-management. The focus on Brazil as the location suggests specific HR and payroll considerations for the employer.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will assess overall fit, experience, and alignment with the company's mission and values.

• Hiring Manager/Team Interview: In-depth discussion about your experience, research philosophy, approach to problem-solving, and how you handle ambiguity. Expect questions about specific projects and your impact.

• Research Portfolio Presentation: A key stage where you'll present 1-2 case studies from your portfolio, detailing your process, insights, and the impact of your work. This is where you demonstrate your ability to influence product decisions.

• Cross-functional Interview(s): Interviews with Product Managers and Designers to assess collaboration style, communication effectiveness, and how you integrate research into their workflows.

• Potential Take-Home Assignment: A small research-related task or analysis might be assigned to evaluate specific skills, though this is less common for senior roles where portfolio review is paramount.

• Final Interview: Often with a senior leader (e.g., Head of Product, VP) to discuss strategic alignment, long-term vision, and cultural fit.

Portfolio Review Tips:

• Focus on Impact: Prioritize case studies that clearly demonstrate how your research led to tangible product improvements, strategic shifts, or significant business outcomes. Quantify impact wherever possible.

• Showcase Your Process: Clearly articulate your research methodology, from problem definition and planning to execution, synthesis, and recommendation. Highlight why you chose specific methods.

• Emphasize Pragmatism: Demonstrate how you balanced rigor with speed, choosing appropriate methods for the level of uncertainty and available resources. Highlight instances where you avoided unnecessary research "ceremony."

• Tell a Story: Structure your case studies as narratives with a clear beginning (the problem/question), middle (your research process and findings), and end (the impact and learnings).

• Highlight Collaboration: Show how you worked with Product and Design, and how your insights were translated into action.

• Address Ambiguity: Include examples of how you tackled ambiguous problems and turned vague signals into clear direction.

• AI Integration: If applicable, showcase how you've used AI tools to enhance your research process, and discuss your critical approach to their outputs.

Challenge Preparation:

• Strategic Thinking: Be prepared to discuss how you'd approach a broad, ambiguous product challenge relevant to Bask Health's domain (telehealth infrastructure, B2B SaaS for healthcare).

• Methodology Justification: Be ready to explain why you'd choose certain research methods for specific types of questions.

• Synthesis and Insight Generation: Practice articulating how you distill complex findings into clear, actionable insights.

• Communication: Prepare to present your work concisely and persuasively, tailoring your message to different audiences (e.g., PMs, designers, executives).

📝 Enhancement Note: The interview process and portfolio review tips are standard for senior UX/Product Researcher roles, with specific emphasis on the company's stated values of pragmatism, outcome-orientation, and AI integration.

🛠 Tools & Technology Stack

Primary Tools:

• User Interview & Usability Testing Platforms: Tools like UserTesting.com, Lookback, Maze, or similar for remote moderated and unmoderated testing.

• Survey Tools: SurveyMonkey, Typeform, Google Forms, Qualtrics for quantitative data collection.

• Collaboration & Whiteboarding: Miro, Mural, Figma for collaborative ideation, journey mapping, and workshop facilitation.

• Prototyping Tools: Figma, Sketch, Adobe XD (for reviewing and testing designs).

Analytics & Reporting:

• Product Analytics: Google Analytics, Amplitude, Mixpanel, Pendo for understanding user behavior within the product.

• Data Visualization/BI Tools: Tableau, Power BI, Looker (or internal dashboards) for analyzing and presenting quantitative data.

• Spreadsheet Software: Excel, Google Sheets for data manipulation and basic analysis.

CRM & Automation:

• CRM: While not directly managed, understanding how user feedback integrates with CRM data (e.g., Salesforce, HubSpot) might be beneficial.

• AI-Assisted Research Tools: Tools that help with transcription, thematic analysis, sentiment analysis, or summarizing research data. The company specifically mentions using AI to "increase the speed and breadth of research operations and synthesis."

📝 Enhancement Note: The tools listed are standard for a modern UX/Product Researcher role, with a specific nod to AI tools as mentioned in the job description.

👥 Team Culture & Values

Operations Values:

• Curiosity: A deep-seated desire to understand users, their motivations, and their workflows, driving the pursuit of knowledge.

• Pragmatism: A focus on practical, efficient research methods that yield reliable insights without unnecessary complexity or "ceremony."

• Outcome-Orientation: Prioritizing research that leads to demonstrable product improvements, better user experiences, and positive business impact.

• Collaboration: Working closely and effectively with Product, Design, and Engineering to integrate user understanding into the product development process.

• Empathy: A genuine understanding and consideration for the diverse needs and challenges of users across the telehealth ecosystem.

• Data-Informed: Decisions are grounded in evidence, combining qualitative insights with quantitative data for a comprehensive view.

Collaboration Style:

• Cross-Functional Integration: Researchers are expected to be active participants within Product and Design teams, contributing to discussions from early ideation through to post-launch analysis.

• Open Communication: A culture that encourages sharing findings, challenging assumptions constructively, and providing feedback to colleagues.

• Shared Understanding: The goal is to build a collective, company-wide understanding of the user, fostering a user-centric mindset across all departments.

• Agile & Iterative: Embracing a flexible approach to research and product development, adapting to new information and evolving priorities.

📝 Enhancement Note: These values are synthesized from the job description's emphasis on pragmatism, outcomes, user understanding, and collaboration, reflecting a typical modern tech company culture focused on user-centric product development.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Working with complex, often undefined problems in the rapidly evolving telehealth and B2B SaaS space.

• Balancing Rigor and Speed: Determining the "right" amount of research for a given question and context, ensuring timely insights without sacrificing quality.

• Diverse User Base: Researching multiple distinct user types (businesses, operators, providers, patients) with potentially conflicting needs and priorities.

• Integrating AI Ethically and Effectively: Learning to leverage AI tools responsibly, ensuring data privacy, mitigating bias, and maintaining critical judgment.

• Remote Collaboration: Fostering strong team connections and effective communication in a fully remote environment.

Learning & Development Opportunities:

• Specialized Domain Knowledge: Deepen expertise in healthcare technology, B2B SaaS, and the operational intricacies of telehealth.

• Advanced Research Methodologies: Opportunities to explore and implement innovative research techniques, including those leveraging AI.

• Product Strategy Influence: Develop skills in shaping product roadmaps and influencing executive-level decisions.

• Establishing Research Processes: Contribute to building and scaling the research function, including developing best practices and knowledge management systems.

• Industry Exposure: Potential to attend relevant conferences or participate in workshops focused on UX, product research, AI in healthcare, and B2B SaaS.

📝 Enhancement Note: Challenges are derived from the inherent complexities of the role and industry, while growth opportunities are inferred from the company's stage and the role's strategic positioning.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to tackle a highly ambiguous product problem. How did you frame the research, what methods did you use, and what was the outcome?" (Focus on framing, method selection, and impact.)

• "How do you balance the need for deep, qualitative understanding with the need for fast, quantitative insights in a product development cycle?" (Showcase your understanding of mixed-methods and pragmatism.)

• "Imagine we are considering building a new feature for telehealth providers to automate patient scheduling. What research questions would you ask, and what approach would you take to answer them?" (Demonstrate your ability to think strategically about a relevant problem.) Company & Culture Questions:

• "What interests you most about Bask Health's mission and the telehealth infrastructure space?" (Research the company's mission, values, and market position.)

• "How do you approach collaboration with Product Managers and Designers who may have different perspectives or priorities?" (Highlight your communication and negotiation skills.)

• "Describe a situation where your research findings challenged a team's long-held assumptions. How did you handle it, and what was the result?" (Showcase your ability to deliver potentially difficult insights constructively.) Portfolio Presentation Strategy:

• Select High-Impact Case Studies: Choose 2-3 projects that best showcase your ability to tackle ambiguous problems, use mixed methods, drive product decisions, and demonstrate measurable outcomes.

• Structure Your Narrative: For each case study, clearly outline:

  • The Problem/Opportunity: What was the business or user problem?
  • Your Role & Research Questions: What was your specific contribution and what were you trying to learn?
  • Methodology: Why did you choose these methods? (Qualitative, Quantitative, AI-assisted)
  • Key Findings & Insights: What did you learn?
  • Recommendations & Impact: What actions were taken, and what was the result (quantify if possible)?
  • Key Learnings: What did you learn from the process?

• Be Prepared for Deep Dives: Anticipate questions about your methodology choices, data synthesis process, how you handled challenges, and the specific impact of your work.

• Showcase Pragmatism: Highlight instances where you made trade-offs, used lightweight methods effectively, or prioritized research based on business impact.

• Discuss AI Integration: If applicable, explain how you leveraged AI tools and your critical oversight in their use.

📝 Enhancement Note: These questions and strategies are tailored to assess the core competencies and values highlighted in the job description, focusing on strategic thinking, collaboration, and pragmatic, impact-driven research.

📌 Application Steps

To apply for this UX Product Researcher position:

• Submit your application through the provided link on Workable.

• Tailor your resume: Highlight experience in product research, UX research, qualitative and quantitative methods, influencing product decisions, and working in fast-paced environments. Use keywords from the job description such as "telehealth," "B2B SaaS," "AI-assisted research," and "product strategy."

• Prepare your portfolio: Select 2-3 compelling case studies that demonstrate your research process, synthesis skills, and impact on product outcomes. Ensure they align with the company's values of pragmatism and outcome-orientation. Be ready to present these in detail.

• Research Bask Health: Understand their mission, platform, target users, and the current landscape of telehealth infrastructure. Think about potential research questions relevant to their business.

• Practice your narrative: Be ready to articulate your research philosophy, your approach to ambiguous problems, and how you collaborate with product and design teams. Practice presenting your portfolio case studies concisely and persuasively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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